Build Your Team to Build Your Brand. Morgen Monie and Sommer Morales

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2 Build Your Team to Build Your Brand Morgen Monie and Sommer Morales

3 A Bit About Morgen People & Culture Business Partner B. A. Business Management M.B.A. Human Resources Gold Industry Standard Certifications: SPHR, SHRM- CP Spinning Instructor 12 years 3

4 A Bit About Sommer Senior Director, Compensation, Benefits, & Systems B. S. Business Administration 15 years experience in public and private companies Developed compensation consulting practice 5-time marathon finisher 4

5 Agenda Employee Lifecycle Core Values Hiring Training Team Engagement Mission and Culture Statement Activity Additional Resources 5

6 Employee Lifecycle Join Set Direction Training and Coaching Cultural Foundation Exit Reward and Recognize Monitor and Feedback 6

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8 Hiring

9 Candidate Experience Emphasize company culture and values Get to know more than just their work history Evaluate for cultural fit Speak in consistent voice 9

10 3 Things to Screen For Culture What work-related value is most important to you? What does it mean to be humble? Performance Tell me about a time you exceeded your supervisor s expectations? What skills are most important in this role? Reliability When was the last time you made a mistake? Have you ever been asked to take on additional projects outside of your job scope? How did that make you feel? Resources: Monster, Glassdoor 10

11 Training

12 New Hire Training The only thing worse than training your employees and having them leave is NOT training them and having them stay. Henry Ford Consistent messaging and communication Dedicate the time Prepare and create onboarding plan Company and culture Job specific Outline expectations Leverage existing staff for job shadowing as needed Provide tools 12

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15 Ongoing Training Continuing education CPR certification New service offerings Market trends Raising the bar Level setting expectations Process improvements Customer feedback (MINDBODY App, Yelp, Facebook) Team building Resources: Apache, Human Capital Institute, SHRM 15

16 Engagement

17 Obtaining Feedback Stay interviews Why would you refer a family or friend to our business? What do you look forward to when coming to work every day? What can your manager do to best support you? Exit interviews What could we have done better? What would have made you stay? 360 surveys What should our business start, stop and continue doing? Resources: Survey Monkey, Survey Planet 17

18 Glassdoor Resources: Glassdoor.com 18

19 Brand Ambassadors Resources: #lifeatmindbody 19

20 Community Service Resources: VolunteerMatch.org, CreatetheGood.org 20

21 Team Sports 21

22 Little Things Make a Big Impact 22

23 Recognition 23

24 Evolve Wellness Challenge 24 24

25 Evolve Wellness Challenge Stats 255 employees participated to date. My proudest moment was after a few weeks, being excited to work out and not dreading it that was a first for me! I think understanding my body in a way that I had not previously. I had never had a consistent workout regimen and I showed myself that I could. it was a lifestyle change for me and overall will make you feel happier and healthier. That alone should encourage others to join, and the fact that I had a blast doing it 12,044 classes taken 148.2M steps taken 1,615 total pounds lost 1,858.9 total inches lost 25

26 Benefits and Perks Traditional options: Time off Health insurance Retirement Dental insurance Vision insurance Disability insurance Life insurance 26

27 Nontraditional options: Benefits & Perks Financial planning assistance 529 plans Long-term care insurance Pet insurance Commuter benefits (FSA) Identity theft insurance 27

28 Benefits & Perks Nontraditional options: Vendor discounts Onsite car detailing CSA pick up location Free drinks or food Flexible dress code Pet friendly environment 28

29 Activity

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31 Activity Mad Lib Mission & Culture Statement 5 minutes to develop 5 minutes to discuss with your neighbor Share with the group 31

32 Thank You