JOB DESCRIPTION. Job title: Service Delivery Specialist Location: Kampala

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1 JOB DESCRIPTION Job title: Service Delivery Specialist Location: Kampala Department: Technical Length of contract: Fixed Role type: National Grade: 9 Travel involved: Up to 40% travel to areas of operation Child safeguarding level: TBC Reporting to: Project Director Direct reports: 2 Regional Coordinators (Gulu and Lira) Dotted line manager: None Indirect reports: None Organisational background Established in 2003, Malaria Consortium is one of the world s leading non-profit organisations specialising in the comprehensive prevention, control and treatment of malaria and other communicable diseases among vulnerable and under privileged populations. We increasingly find our work on malaria can be effectively integrated with other similar public health interventions for greater impact and therefore expanded our remit to include child health and neglected tropical disease interventions. We work in Africa and Asia with communities, governments, academic institutions, and local and international organisations, to ensure effective delivery of services, which are supported by strong evidence. Our areas of expertise include: disease prevention, diagnosis and treatment disease control and elimination systems strengthening research, monitoring and evaluation leading to best practice behaviour change communication national and international advocacy and policy development Country and project background Malaria Consortium Uganda is one of our largest country offices and responsible for implementing five projects. These projects range from national level policy support to direct implementation of control programmes for malaria, tuberculosis, diarrhoeal diseases and neglected tropical diseases. 1

2 The office in Kampala, Uganda is the centre for the programmes in Uganda, in addition to serving as a regional office for East & Southern Africa. Malaria Consortium Uganda has received funding from DFID/UNICEF to implement the Strengthening Uganda s Response to Malaria (SURM) project which will focus on reducing the impact of the leading causes of U5M morbidity and mortality in 16 districts in Northern Uganda. The project will address lagging maternal and neonatal mortality through a combination of iccm and selected maternal and neonatal care interventions. The project is implemented with UNICEF, WHO and the MOH over five years (April 2018-March 2023) in 16 districts in Northern Uganda. Job purpose To ensure high quality implementation support to all SURM project activities in the Northern Uganda region. Scope of work This role supervises all field project implementation. The role involves ensuring the technical quality of all activities in support of the project s overall goal and theory of change, through regular liaison with and supervision of the Technical Officers in the Gulu and Lira offices. The Service Delivery Specialist will provide ongoing technical support to the Ministry of Health (MoH)/ National Malaria Control Programme (NMCP), district health teams and other partners and stakeholders as relevant to the project scope and in accordance with its approach to understanding and influencing positive change in health. They will work closely with the four Technical Officers based in Gulu and Lira. Key working relationships The Service Delivery Specialist report to the Project Director and supervises two Regional Coordinators one for Gulu and the other for Lira. S/he works closely with the project s partners, as well as the district health teams. Key accountabilities 1. Oversee implementation of childhood illness project activities in the project districts including (55%) Training of Health Workers and Village Health teams in MNC services Support the district to conduct Community Mobilization and education activities Supervision of diagnostic and treatment services and community implementation of fever management Support the implementation of the communication strategy for ICCM at community and district level through drama, IEC, dialogues, Radio talk shows Work closely with the technical, financial, operations and M&E team to provide support to the relevant District and Health Sub district personnel for the following Supervision and support of VHTs implementing ICCM Collection of data from VHTs on a monthly basis Conduct regular routine assessments and supervision visits to programme related sites and activities Adhere to humanitarian principles at all times during the implementation of the project 2

3 Participate in the development of ICCM Work planning 2. Monitoring and evaluation (20%) Work closely with the M&E Specialist to collect and analyse complete programmatic data in a timely fashion and send it to the SURM Project Director Through the M&E provide regular progress, trip and monthly reports to the line manager in a timely manner and ensure that all the reports are filed Work closely with the SURM M&E Specialist and SURM Project Director in the monitoring and evaluation of project activities Support the effective field implementation of three operational research studies, ensuring data collection quality Support the collection of routine health data from Village Health Team members, health facilities and district health teams Support the conduct of surveys as required 3. Reporting (7%) Maintain regular communication with the Project Director and Field Offices, compiling weekly work plan updates from the field Provide monthly progress/activity reports to the M&E Officer for compilation and submission to the Project Director Support the M&E Officer to ensure that all relevant project documentation is disseminated to the district health teams Participate in relevant meetings, presenting project results and experiences as required Monthly report submission 4. Communications and partnership management (18%) Develop effective and collaborative relationships with all project partners, including the district health teams, implementing partners and network of CSOs Ensure that complementary approaches are established with other Malaria Consortium projects with similar geographical locations or technical approaches Ensure effective coordination with and capacity building support to the MoH and NMCP at the district and community levels Provide effective support to all donor visits relating to both project planning, delivery and review, and for the purposes of donor fundraising and marketing Capture and document field activities, case studies and experience from the field during the course of routine work Represent the project on the Senior Management Team, ensuring efficient operations on the field level and that any field managerial issues are followed up in a timely way Actively participate as a member of the Malaria Consortium Uganda technical team Carry out additional duties as assigned by the Project Director or Malaria Consortium Uganda senior management 3

4 Qualifications and experience: Essential A degree in Social Sciences, Public Health, Community Health or equivalent Extensive experience in public health projects Experience in the planning and implementation of communicable disease control/malaria control interventions, behaviour change communication initiatives /health education, health worker trainings and supportive supervision of health workers Experience in community-based health care delivery Experience in capacity building/ transferring of skills Experience in working closely with local government and partner organisation Experience in developing work plans and activity budgets and in following work plans with minimal supervision Ability to work independently Desirable Thorough understanding of both preventive and curative aspects of malaria control Familiarity with the strategies and guidelines of the Uganda National Malaria Control Programme Experience in training of health supervisors A post graduate degree/diploma in Clinical Medicine or Public Health or an equivalent Experience in using participatory adult learning techniques Work-based skills: Essential Competency in statistical analysis software packages (STATA, SPSS, Epi Data) Excellent communication skills, with strong leadership skills and a supportive management style Excellent diplomacy and stakeholder liaison skills, and experience in working in partnerships to deliver programmes Desirable Experience in capacity building/ transferring of skills 4

5 Core competencies: Delivering results LEVEL C - Supports others to achieve results Displays a positive and enthusiastic approach and is not deterred by setbacks, finding alternative ways to reach goals or targets Supports others to plan and deliver results Supports others to manage and cope with setbacks Analysis and use of information LEVEL C - Works confidently with complex data to support work Interprets complex written information Works confidently with data before making decisions, for example; interpreting trends, issues and risks Acquainted with the validity, relevance and limitations of different sources of evidence Interpersonal and communications LEVEL C - Adapts communications effectively Tailors communication (content, style and medium) to diverse audiences Communicates equally effectively at all organizational levels Understands other s underlying needs, concerns and motivations and communicates effectively in sensitive situations Resolves intra-team and inter-team conflicts effectively Collaboration and partnering LEVEL B - Collaborates effectively across teams Proactive in providing and seeking support from expert colleagues Raises difficult issues with teams/ partners and stakeholders with a view to positive resolution Proactive in building a rapport with a diverse range of people Leading and motivating people LEVEL C - Effectively leads and motivates others or direct reports Gives regular, timely and appropriate feedback, Acknowledges good performance and deals with issues concerning poor performance Carries out staff assessment and development activities conscientiously and effectively Develop the skills and competence of others through the development and application of skills Coaches and supports team members when they have difficulties Flexibility/ adaptability LEVEL C - Supports others to cope with pressure Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems and supports others to do the same Adapts team approach, goals, and methods to achieve solutions and results in dynamic situations Sets realistic deadlines and goals for self or team 5

6 Living the values LEVEL C - Supports others to live Malaria Consortium s values Demonstrates personal integrity by using role position responsibly and fairly Cultivates an open culture within the wider team, promoting accountability, responsibility and respect for individual differences Strategic planning and thinking and sector awareness LEVEL B - Is aware of others activities and vice versa in planning activities Takes account of team members and others workload when planning Maintains awareness of impact on other parts of the organisation, keeping abreast of other s activities, objectives, commitments and needs Has a good understanding of the sector in which Malaria Consortium works 6