Golden Jubilee National Hospital NHS National Waiting Times Centre

Transcription

1 Golden Jubilee National Hospital NHS National Waiting Times Centre Chief Executive Jill Young Agamemnon Street Clydebank G81 4DY Scotland Telephone Fax Recruitment line: Dear Candidate POST: HEALTH CLUB ASSISTANT HOURS: CLOSING DATE: 30th NOVEMBER 2016 The National Waiting Times Centre Board welcomes your enquiry in connection with the above post. Please find enclosed an information pack. Should you wish to submit an application for the above post, please ensure you do so in advance of the closing date. Late applications will not be forwarded for short listing. When providing referees on the application form, please be aware that we require references to cover at least three years of previous employment/training history. If the period of time both referees have know you is less than three years, you will be required to provide additional referees. Where possible, please provide us with addresses for contact. Should you contact the recruitment team to discuss any queries regarding your application it is advisable that you retain the job reference number as you will asked to quote this when you call. Please note that we no longer acknowledge receipt of applications and therefore you will not receive any further communication until after the post has been shortlisted. In the meantime, I wish you success with your application and should you require any further information or wish to check the progress of your application please do not hesitate to contact the recruitment team on the contact telephone number shown above. Yours sincerely Lynn Mitchell Recruitment Assistant

2 NATIONAL WAITING TIMES CENTRE BOARD INFORMATION PACK FOR THE POST OF HEALTH CLUB ASSISTANT INTERNAL APPLICANTS ONLY HOURS PER WEEK REFERENCE NUMBER SHOW/2442 CLOSING DATE: 30 NOVEMBER 2016

3 NATIONAL WAITING TIMES CENTRE BOARD GENERAL INFORMATION FOR CANDIDATES This information package has been compiled to provide prospective candidates with details of the post and background information about The National Waiting Times Centre Board. The contents of this package are as follows:- o Job Description/person specification o Terms and Conditions of Service o Application Form o Equal Opportunities Monitoring Form o Information on Agenda for Change The Equal Opportunities Monitoring form is required for monitoring purposes only and will not be made available to the interview panel during any part of the recruitment process. Please note, to ensure that we adhere to our current policy on Equal Opportunities; CV s received with Application Forms will be destroyed prior to Application forms being passed for Short listing. NWTC operates a NO SMOKING Policy on all Premises and Grounds. All offers of employment will be subject to the receipt of satisfactory References, Occupational Health screening and Disclosure Scotland clearance. Please send your completed application to:- Recruitment Team, HR Department Golden Jubilee National Hospital Agamemnon Street Clydebank G81 4DY When returning your completed application and any associated enclosures by Royal Mail you must ensure that the correct postage cost is paid. We have been informed by the Post Office that they are retaining those which have been underpaid. This has resulted in completed applications not being returned until after the closing date, and not being included for short listing. The short listing process will take place shortly after the closing date. As a Disability Symbol user we recognise the contribution that all individuals can make to the organisation regardless of their abilities. As part of our ongoing commitment to extending employment opportunities all applicants who are disabled and who meet the minimum criteria expressed in the person specification will be guaranteed an interview.

4 The organisation has introduced a set of shared values. These values will be measured during the Competency Based Interview. The values are: o We will treat everyone with dignity and respect o We will take responsibility to do our jobs well o We will demonstrate our commitment to quality o We will work effectively with others in teams o We will display a can do attitude at every opportunity

5 1. Terms and Conditions of Service GOLDEN JUBILEE NATIONAL HOSPITAL TERMS AND CONDITIONS OF SERVICE The terms and conditions applicable to this post are those of all NHS Employees. 2. Superannuation You have the option to join the NHS Superannuation Scheme, to participate in the State Earnings Related Pension Scheme or to take out a Personal Pension. Employee s contributions to the NHS Scheme amount to 5.2% to 14.7% of salary (depending on rate of Pensionable Pay) and the employers contribution equates to 13.5% of salary. Employees in the NHS Scheme are Contracted-out of the State Earnings Related Pension Scheme and pay a lower rate of National Insurance contributions. Employees who choose to participate in the State Earnings Related Pension Scheme pay the higher rate of National Insurance contribution. A Stakeholder Pension is also available. 3. Salary 16,132-18,503 PER ANNUM (PRO RATA) 4. Grade This post is offered on a Band 2 5. Annual Leave Your holiday entitlement will depend on the number of hours that you actually work and be pro-rated on the basis of a full-time entitlement of 210 hours per annum. The holiday year runs between 1 April and 31 March. 6. Hours of Duty Tenure of Employment This post is Fixed Term until the 31 st March Asylum and Immigration Act 1996 Under the Asylum and Immigration Act 1996, we are required to carry out checks to ensure that all prospective employees are entitled to live and work in the United Kingdom. You will therefore be asked to provide appropriate documentation prior to any appointment being made.

6 NHS National Waiting Times Centre Benefits NHS Superannuation scheme: All staff are eligible to join this scheme from date of commencement. Employee contributions vary from 5.2% to 14.7% depending on annual pensionable pay. Benefits include a lump sum and pension when you retire, life assurance of 2 years pay while you are working, pension and allowances for your spouse and children in the event of death, and benefits for ill-health retirement. Members of the scheme receive tax relief on contributions and Lower National Insurance contributions. Annual leave entitlement (including public holidays): 35 days annual leave on appointment 37 days annual leave after 5 years 41 days annual leave after 10 years Free car parking Continuing professional development opportunities Discounts at the associated Beardmore Hotel Leisure Club membership Get fit and healthy at the Beardmore Leisure Club for only 28 per month. Childcare vouchers If you are a working parent with children under the age of 16 you could save up to 1,196 per parent, per annum on the cost of childcare. For more information about the benefits and discounts available to NHS staff, visit

7 Golden Jubilee Conference Hotel- Beardmore Health Club JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Gym Instructor/Health Club Attendant Department(s): Health Club (HOTEL) Job Holder Reference: HOTEL/HEALTH003 No of Job Holders: 5 2. JOB PURPOSE The Post holder will provide a friendly, efficient, and helpful service to all visitors and ensuring Health Club minimum standards and all Health and Safety standards are met at all times. 3. ORGANISATIONAL POSITION The post holder will report to the Guest Experience Manager and Health Club Supervisor. 4. SCOPE AND RANGE To provide the best quality service to approximately 120 visitors per day to the Health Club department which consists of a gym, poolside, sauna, steam room, lounge and two changing rooms Responsible for a float and up to worth of vouchers at any one time whilst on duty 5. MAIN DUTIES/RESPONSIBILITIES Quality To maintain and adhere to a system of checks and controls which combine to ensure a clean and safe leisure environment is provided to visitors at all times To ensure that all leisure equipment and plant equipment is correctly used and maintained in good working order

8 To ensure that water balance tests are carried out every 3 hour period and ensure that correct water treatment is actioned enabling safe bather conditions Ensure that both internal and external visitors receive the best possible quality of customer service at all times Ensure a professional service is given to all members and visitors in the gym Ensure member programmes are reviewed on a regular basis Communication To be aware of the hotel facilities, tariffs and local places of interest in order to assist visitors with any requests To be aware of the Hotels daily/weekly business and take action accordingly Ensure regular use is made of all avenues of communication such as staff handover diary and staff systems Ensure that effective shift handovers are taking place within the Health Club To regularly attend team meetings as and when required Human Resources To read, understand and comply with the employee handbook To commit and contribute to the Hotel and Leisure training and development programmes including pool attendant and first aid To comply with all Health Club Human Resource procedures such as sickness procedure, disciplinary procedure etc Health and Safety To ensure that all accidents/incidents are recorded and the Duty Manager is informed To adhere to the Health Club Emergency Action Plan and Normal Operating Procedures to all staff Ensure Personal Protective Equipment (PPE) is worn when dealing with Chlorine tablets and other chemicals within plant room area in relation to Control of Substances Hazardous to Health (COSHH) guidelines To ensure the highest levels of cleanliness are maintained in all areas within the department remit: Changing rooms, poolside, health club reception, gym and plant room Clean areas of the Health Club when required using chemicals accordingly in relation to COSHH regulations Occasional contact with body fluids and foul linen Ensure regular walk rounds are taking place around poolside Collect and move cages weighing up to 170kg when required Collect and move tubs of chemicals in line with COSHH guidelines and weighing up to 25kg when required

9 General Promote the Health club facilities both internally and externally through mail shots and leaflets drops Be continuously aware and react to customer feedback ensuring guest satisfaction and continuous improvement Conduct show rounds of the Health Club in a friendly and informative manner to potential new members and hotel customers Carry out general reception and administration duties Conduct Gym inductions Conduct Gym programmes as and when required Conduct pool plant procedures as and when required Handle cash, cheques, cards and vouchers Support and assist with fitness classes Responsible for the Health Club keys whilst on duty 6. SYSTEMS AND EQUIPMENT Competent in office systems including Microsoft Office, Maestro and Outlook Life saving equipment when required Cleaning equipment such as vacuums, power washers and brushes Use pool-testing equipment according to Health Club regulations The use of Personal Protective Equipment Strict use of cleaning schedule 7. DECISIONS AND JUDGEMENTS To work with other members of the Health Club team on a daily basis To work with other departments as required To anticipate all maintenance issues within the Health Club and action accordingly as and when required Essential that the post holder exercises judgement when dealing members and visitors to the club The post holder will make the appropriate judgment in relation to periodic water test results 8. COMMUNICATIONS AND RELATIONSHIPS Internal To ensure effective communication within the Health club To ensure effective communication between Health club and all other departments Develop strong-working relationships with all Health club staff

10 External Health Club members and guests Hotel guests and visitors Contact with suppliers and contactors on occasion 9. PHYSICAL DEMANDS OF THE JOB Varied shift patterns on occasion Pulling of heavy towel cages The lifting and moving of gym equipment Variance in heat in Health Club The wearing of PPE for long periods of times The cleaning of large areas in above normal temperatures 10. MOST CHALLENGING/DIFFICULT PARTS OF THE JOB Being involved in stressful situations and dealing with demands of members and guests in a high membership portfolio Being exposed to occasionally distressed or verbally aggression from guests Working in fast paced environment Ensuring customer satisfaction standards are met at all times Supervision of pool users 11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB Educated to National Certificate level in a leisure related subject or equivalent A current First Aid Certificate (desirable) A current life saving qualification (desirable) Excellent communication skills Up to date knowledge of fitness trends 12. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each jobholder to whom the job description applies Healthcare Support Worker Induction Standards and Code of Conduct Your performance must comply with the Mandatory Induction Standards for Healthcare Support Workers in Scotland 2009; and with the Code of Conduct for Healthcare Support Workers, both as

11 amended from time to time, which are attached. (Further copies can be obtained on-line at or from your Human Resources Department). Failure to adhere to the Standards or to comply with the Code may result in poor performance measures or disciplinary action and could lead to dismissal; or if you are self employed, such failure will be deemed to be breach of an essential term of your contract, allowing us to terminate with or without notice. Job Holder s Signature: Date: Head of Department Signature: Date:

12 Recruitment Person Specification The aim of this form is to record the criteria applicants need to meet to qualify for appointment to the vacant post. It must be completed before the recruitment process begins and must reflect the job description for the post. Essential Qualifications/Training Must be Educated to NC level or above in a leisure related subject or equivalent Desirable Current first aid certificate Current life saving qualification Experience Relevant customer service experience Previous experience in a health club Skills/Knowledge Excellent communication skills Up to date knowledge of fitness trends. Experience in customer service Interest or knowledge of current fitness trends. Additional job requirements Eg. car driver, unsocial hours 5 days out of 7 (shifts included) Any other additional information