Organisation Creativity Inc Location All Locations Position Service Coordinator Employment type

Transcription

1 Position description Organisation Creativity Inc Location All Locations Position Service Coordinator Employment type Permanent Team Coordinator Team Date prepared 16 Jan 2018 Manager Manager Direct reports Frontline Staff Organisation summary General overview Creativity Inc is a dynamic and innovative not-for-profit Organisation (and registered charity) that provides person-centered programs and services to people who have a disability living in Sydney s Eastern Suburbs. Today Creativity Inc provides services to over 400 people with a disability. Our services aim to support people with a disability to live fulfilling lives with independence and dignity. Vision (what we will look like in the future) To be the benchmark by which Australian NDIS providers measure success! Mission (why we exist) To enhance the quality of life of people with a disability and their carers. Values Respect Inclusion Diversity Values Integrity Creativity Quality Position summary General overview Service coordinators work collaboratively with clients, families, Creativity Inc Staff and external stakeholders to deliver services outlined in an individual s NDIS plan. Purpose of the position Service is provided to clients as outlined in the Creativity Inc Service Coordinators table of Objectives and Key Performance Indicators listed in the table below Primary Functions. The Service Coordination Manager and NDIS Transition, Therapeutic and Support Coordination Manager will direct Service Coordinators to complete the required job functions from the objectives and key performance indicators listed below.

2 Service coordinators will also support clients and families transition to the NDIS and work with allocated clients to meet client goals. Functions and competency measures PRIMARY FUNCTIONS Function Program Team Functions : Supporting and Managing Clients Supervisor Team Functions : Facilitating and Managing Individual and Group Dynamics Supervisor Team Functions : Program Development and Implementation Description The clients are at the fore front of decisions implemented on group programs Working with program coordinators and service coordinators to ensure clients IMF are implemented on group programs, feedback is verified and actioned in a timely manner and rosters managed on a day-to-day program basis. Directly engage with frontline staff to implement all program guidelines that adhere to the program plans for the day. Promote program plans and program themes "My Community, My Vocation and My Health Life and provide feedback to program coordinators to evaluate current programs and develop new programs. Objectives and key performance indicators Page 2 of 5 Objectives Develop and maintain positive relationships with clients and families Work client case load within a billable hours frame work Clients and families are supported as they transition from current traditional services to the NDIS Key performance indicators Supporting and Managing Clients Customer service is always delivered at a high standard Phone calls and s are responded to promptly and recorded appropriately You work with clients and families to provide appropriate resolution to any concerns identified or feedback provided Client s case load hours are worked Evidence of tasks completed is documented in client individual templates Clients and families are offered tools and support to pre plan for their NDIS meeting Creativity Inc services are promoted to clients and families As requested Support is provided at the clients NDIS planning meeting As required support is provided in a client s NDIS review process Client MYP templates advise which stage a client is at when transitioning from current traditional services to the NDIS The allocated service coordinator provides the intake team with accurate client information to hold effective and efficient intake meetings

3 Page 3 of 5 Client IFM and Risk Assessments are current Coordinate clients schedule of support and allocate staff Staff are inducted to support clients Clients are financial The appropriate action is taken when informed of any significant changes that require updating to client IFM documents IFM information is conveyed to relevant stakeholders, parents, supervisors, support workers in a timely manner Clients attend any Creativity Inc program and staff have current information to maximise client safety, engagement and participation Client goals in GOMS are current, reviewed and reflect the NDIS clients individual goals Rosters are correctly set up with attributes, blocks and all details required enabling the service coordinator and roster coordinator to efficiently roster staff onto individual shifts Staff inductions are provided based on a client s NDIS plan and the SOS. Staff either meet face to face with the coordinator prior, are inducted on shift by the coordinator or an existing staff member, inducted by the family or sent IMF documents prior and have an opportunity to discuss questions about the client with the coordinator over the phone Organisation cancellation procedures are provided to families, implemented and documented All shifts meet schedule of support requirements Clients pay any non NDIS charges by the due date Centre and vehicle bookings are utilised in a way that maximises service offerings to all clients Clients are invoiced and pay for vehicle costs including organisation and staff km, staff meal expenses if a client s goal includes having a paid meal during the shift, and staff activity costs Communicate with program coordinators to meet schedule of support requirements Schedule of support documents are current A goal directed, person centred service is delivered to clients Respond to the needs of current clients transitioning to the NDIS and new client enquiries / referrals Clients / families NDIS Agreements are implemented with Creativity Inc to provide a service The quality management system drives decisions you make and the communication you provide to all stakeholders NDIS Intake Operating Systems and Maintaining Quality Service coordinators and program coordinators refer to the clients schedule of support to ensure clients are financial If clients wish to make changes to the schedule of support, clients are financial and approval has been provided by the Service Coordinator Manager or Intake Manager Clients and families have access to GOMS and are provided with the relevant support as outlined in the service coordinators table of tasks NDIS initial intake form is accurately completed and all supporting documentation is provided Outcome of intake meetings are documented on the SOS. Service Coordinators are required to implement the SOS as indicated. You have a clear understanding of the Quality Management System and use the documents and forms, policies and procedures and system flow charts in the work you complete

4 Creativity Inc IT system, MYP supports your role, and the services provided to clients You are responsible to understand and use the system accurately to be efficient and effective in your role Responsible for all client related data entry that meets current funding requirements and records NDIS client attendance Implement tasks within the recruitment process as directed by managers Manage staff performance Services meet client / customer need Supporting and Managing Staff Your communications and actions are a result of the communication flow chart Efficient and accurate use of ARM 94 Six Pocketwatch GOMS Form space Project Templates Any other system as instructed by your manager System Faults are discussed and verified with the MYP champion before action is taken. Once training has been provided online training and tutorials are used to support your own understanding. Client attendance is accurately recorded in Pocketwatch Client ratios are implemented based on client risk assessments and allocated NDIS package. Support Workers, Students and Volunteers are employed and meet the needs of all programs Responsible to assist Roster Coordinator to manage Support worker Availability, Leave and Supervision Discipline policy and procedure is implemented if required with Managers support. Workers Compensation processes are completed within the required timeframes and staff returning to work are provided shifts that meet their limitations Staff Grievance Policy is used when appropriate Initiative is used to act as relief for other service coordinators if a person is unavailable or on leave Act as relief for other clients / service coordinators as directed by your manager Page 4 of 5

5 Person selection criteria Knowledge, skills and experience Education Certificate IV or Diploma in Disabilities Services or Community Services Preferred Experience Experience working directly with clients to meet client goals and outcomes Demonstrated high-level written and oral communication skills Moderate to high computer literacy Experience in leadership and managing staff Knowledge and skills Knowledge and commitment to the Disability Service Standards Understanding and commitment to Person Centered Approaches Understanding and commitment to NDIS Understanding of Workplace Health and Safety Legislation Behavioural requirements Flexibility to work outside of core business hours, as occasional evening, weekend work and providing weekly out of hours on call support to staff will be required High level organisational and time management skills and the ability to be flexible to meet changing demands or support others within the organisation as required The ability to work autonomously and as part of a team Ability to support the team to understand the vision, values and direction of the organisation and translate these, allowing the team to understand how they relate to their everyday practice when providing clients with a service Page 5 of 5