POSITION DESCRIPTION SUPERVISOR (LEVEL 4)

Transcription

1 POSITION DESCRIPTION SUPERVISOR (LEVEL 4) Name VACANT Position No Campus Wagga Wagga Classification LEVEL 4, STEP 1-3 Hours per Week 38 Nature of Employment Employer Contribution to Superannuation Workplace Agreement Date Last Reviewed 09/01/2017 Continuing or fixed term CHARLES STURT CAMPUS SERVICES ENTERPRISE AGREEMENT 2013 CHARLES STURT CAMPUS SERVICES ENTERPRISE AGREEMENT 2013 CHARLES STURT CAMPUS SERVICES LIMITED ORGANISATIONAL ENVIRONMENT: Charles Sturt Campus Services (CSCS) is a controlled entity of Charles Sturt University and employs over 100 staff. CSCS provide services to Charles Sturt University campuses these include Wagga Wagga, Bathurst, Thurgoona, Dubbo, Orange and Canberra. CSCS is contracted to provide a range of services to the university community these include cleaning of campus research, teaching and residential facilities, a laundry service, a courier service, and maintenance services. POSITION OVERVEIW: To Motivate and lead a diverse team to achieve the successful provision of services to Charles Sturt University, whilst supporting company goals and objectives. POSITION OBJECTIVES: o To ensure services provided to the university by CSCS adhere to partnership agreements, meeting company and customer expectations. o Ensure adherence with legislative compliance and company procedures and policies. o Provide prompt and accurate reporting on Quality, WH&S, Environment, Industrial and Operational matters. o Provide leadership and promote staff engagement. REPORTING RELATIONSHIPS: o This position reports to: o This position supervises: Nominated Senior Supervisor CSCS direct reports and employees Position Description Supervisor Level 4 HR.073 V002 Page 1 of 7

2 ORGANISATIONAL CHART: Position Description Supervisor Level 4 HR.073 V002 Page 2 of 7

3 CSCS LEADERSHIP ESSENTIAL VALUES, PRINCIPLES & RESPONSIBILITIES: WORKPLACE CULTURE o Work to the best of our ability and to the highest standard whilst encouraging CSCS employees do the same. Create a united professional team who understand company values and take pride in their role and foster continuous improvement through training, communication and learning opportunities. o Ensure the image of the company is represented in a professional and positive manner through appropriate dress, conduct and attitude. o Believe in ourselves and trust our abilities, demonstrate confidence in our team members and trust in their abilities. ENGAGEMENT, PARTICIPATION, COMMUNICATION & INTERPERSONAL SKILLS o Continually develop interpersonal skills, respectfully interact with colleagues and be actively involved in workplace improvement initiatives and activities. o Assist and support CSCS employees in understanding & implementing requests and directives made by management and the client. WORK HEALTH, SAFETY, WELLBEING & ENVIRONMENT o Actively promote and encourage awareness, oversee compliance and best practice in the workplace. o To the best of our ability maintain a level of physical and mental wellbeing to safely and effectively fulfil our duties. TRAINING/SPECIALIST SKILLS & KNOWLEDGE Identify skill shortages and constantly update competency levels to effectively meet business requirements. SERVICE EXPECTATIONS Ensure the services we provide encompass all client and company expectations. REPORT & DOCUMENT Have a sound knowledge, understanding and proficiency in accurate reporting and associated documentation. Position Description Supervisor Level 4 HR.073 V002 Page 3 of 7

4 KEY RESPONSIBILITIES AND DUTIES: Staff o Engages the workforce by interacting daily with the staff whilst performing their duties. o Attend and facilitate regular meetings with staff and direct reports. o Be actively involved in the occupational coaching of employees as required. o Facilitate and assist in the provision of induction training, on-the-job training and awareness programs. o Supervise, control and monitor all staff as needed to successfully fulfil operational requirements. o Fosters a work environment characterised by mutual respect Customer Service o Liaise with the end users as required to form relationships and build a mutual understanding of expectations. o Actively involved in quality assurance programs including the complaint handling o Provide assistance where necessary to ensure rosters are cost effective, set to cover operational requirements and payroll data truly reflects employee claims. Building, Facilities & Equipment o Provides a level of direct supervision that ensures the servicing of buildings meet company and client requirements and expectations. o Actively promote best work practise such as respecting and maintain working areas and equipment in a good and safe condition. o Manage all buildings and equipment assets in your control to ensure protection from fire, theft, damage and loss. General Responsibilities (Consist of but not limited to) o Carry out administration procedures such as payroll, stock take, and data entry as required o Assist in the development, documentation and implementation of policy, procedure and awareness programs as required. o Collate, investigate and report on Quality, WH&S, Environment, Industrial and Operation matters, identifying and highlighting focal points and areas of concern. o Maintain a good working knowledge of CSU networks, facilities, partnership agreements and software programs as required. o Ability to work flexible hours, including early mornings, weekend and public holidays Position Description Supervisor Level 4 HR.073 V002 Page 4 of 7

5 WORK HEALTH & SAFETY: All employees have a responsibility to care for and promote Occupational Health and Safety for themselves and their fellow workers. In meeting their duty of care, each employee must comply with the following criteria: o Take reasonable care to protect their safety and health at work. o Ensure that they do not endanger any other person through any act or omission at work. o Ensure that correct use is made of all equipment provided for health and safety purposes. o Obey all instructions issued to protect their own personal health and safety, and the health and safety of others. o Ensure that they are not under the influence of alcohol or drugs while at work. o Report all incidents to their immediate Supervisor and make recommendations to their Supervisor as they deem necessary to avoid, eliminate or minimise any hazards. o Keep their work area clean and tidy. o Take immediate and appropriate action in the event of an emergency or in any circumstances that could endanger the life or wellbeing of any person o Conduct incident investigations as required, and participate in and provide all necessary documentation and support as required for insurance claims management. o Comply with all WH&S policies, procedures and safe work activities as required o Participate in risk management activities and safety activities as required by your role or nominated by your manager. o Work safely and not place yourself at risk, or any other worker or member of the public. o Conduct workplace quality, safety inspection audits using the appropriate inspection checklist, and implement actions to resolve identified hazards. JUDGEMENT AND DECISION MAKING: o At times this position requires the incumbent to use their own judgement to prioritise the workload whilst ensuring that there is minimal impact to the client. o There are schedules to comply with but the incumbent should be flexible especially where emergency situations arise. o Effective time management skills. SPECIALIST SKILLS AND KNOWLEDGE: o Ability to work unsupervised and as part of a team. o Proficient computer skills and knowledge of Microsoft software programs such as Outlook, Word and Excel. Position Description Supervisor Level 4 HR.073 V002 Page 5 of 7

6 INTERPERSONAL SKILLS: o Excellent verbal communication skills are required with the fellow staff members, and customers o Able to actively participate and promote inclusive work practises and engage staff effectively. KEY PERFORMANCE MEASURES: o Actively promotes and participates in quality engagement within the entire organisation, networks and partners o Engages the workforce by interacting daily with the staff whilst performing their duties. o The incumbent must ensure that a high standard of cost effective services are carried out using safe work methods o Timely and accurate data entry and reporting o Company benchmarks and targets met as directed o Proficient in decision, mediation and delegation skills SELECTION CRITERIA: Applicants are expected to have the following requirements to be considered for this position: ESSENTIAL o Experience leading a team o Sound knowledge and commitment to Work Health & Safety compliance, legislation and safe working practises o Sound knowledge and commitment to quality assurance programs o Proficient in the use of information technology (Microsoft Word, Excel and Outlook) o A record of excellent work ethics (i.e. conduct, pride in work, reliable, well presented, punctual) o Ability to work effectively and efficiently both within a team and unsupervised o Good conflict resolution skills o Demonstrated effective communication and interpersonal skills especially the ability to delegate effectively o Ability to work early morning and weekend shifts o Commitment to training and education as required maintaining and improving knowledge and skills pertinent to role o Current class C drivers licence. DESIRABLE o Experience or knowledge in general commercial cleaning. o Experience or knowledge in using various cleaning equipment (commercial and industrial). o Experience or knowledge in the safe use of chemicals and manual handling procedures o Certificate IV Frontline Management o Certificate III or Certificate IV Asset Maintenance o Senior First Aid Position Description Supervisor Level 4 HR.073 V002 Page 6 of 7

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