Temporary Accommodation Manager

Transcription

1 Job Family: Delivery Front Line Professional knowledge Job Title: Property Management and Temporary Accommodation Manager Grade: 9 Directorate: Date: 25 th March 2017 Version: 1:1 Role Profile - Details Specific to Job Family These roles would be regarded as front line service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third party agencies. At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations. Role Profile - Details Specific to Grade Will have accountability for achieving clearly specified and measurable results either personally or through the leadership of a team. Will be dealing with the most complex problems and issues within the boundaries of technical or professional skill and knowledge. Will make recommendations on procedural improvements and other initiatives to enhance team performance. Roles requiring a level of professional expertise to deliver a front line Brief Description of job role and department Encompass LATC Ltd is a local authority trading company, wholly owned by the London Borough of Sutton. Encompass LATC delivers a wide range of services including Advice and Information, Homelessness Prevention, Choice Based Lettings, Landlord Services, Support Brokerage, Shared Lives, Business Development and Support, and Digital Innovation. The role will manage The Property Management, Temporary Accommodation and Finance Team, who are responsible for procuring, allocating and managing emergency, temporary and private sector accommodation, taking into account statutory requirements and housing legislation. The Manager of the team will provide management support and direction to the officers in delivering an effective and responsive service, to match the varying needs and demands of the clients and the Representative accountabilities Deliver complex service activities and manage caseloads to ensure intended outcomes for customers and the Council are delivered within agreed service standards.

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3 Liaise with customers to review service requirements and resolve problems. Lead on the development of specific policies and procedures to contribute to the continuous improvement in own work area. Where relevant co-ordinate the work of a team, either formally or as part of a project to ensure individual and team objectives are delivered. Keep up to date with changes in relevant policy and legislation to ensure delivery in own work area is effective and complies with appropriate regulations/statutory guidance. Budgetary accountabilities The Manager will be responsible for agreeing rates with providers in the provision of nightly paid accommodation, taking into account the relevant policies and budgets. This post will be responsible for the procurement of private sector accommodation and agreeing incentives ( 250k approx.) and rent levels, in accordance with relevant policies and budgets. The manager will have responsibility for maximisation of income collection ( 2m approx) and arrears reduction for all households in our managed accommodation. Undertake budget monitoring on the different accommodation schemes, including initial procurement costs and future budgetary commitments, providing reporting information on a regular basis, immediately identifying any potential shortfalls to the individual and service procurement plans. Specific accountabilities To be responsible for the day-to-day line management of the Property Management Team and the Private Sector Team providing guidance and direction. Organising and planning the work of the team, motivating and supporting the staff, identifying and meeting training needs, regular one to one meetings, annual appraisals, identifying and addressing poor performance or misconduct and setting and monitoring targets and objectives. Contribute to the recruitment, appointment and induction of staff through effective use of organisational policies and procedures. Support staff dealing with aggressive, hostile or potentially violent clients. To measure, monitor and review individual, team and service performance outcomes, to ensure that actions are systematically progressed and key activities and objectives are achieved, presenting regular management information and reports on key performance indicators. Contribute and facilitate service and performance improvement initiatives and projects relating to procurement, management and use of accommodation across all tenures and support broader initiatives that deliver savings and efficiencies within the To manage a portfolio of accommodation, ensuring that resources are effectively utilised, including assessments, allocating, letting, void and income management. Enforcement of tenancy or license terms and conditions, approving and overseeing evictions, bringing any statutory duty to an end where appropriate. Manage and coordinate repairs and maintenance contracts for managed accommodation. Responsible for the delivery of a lettings agency, including compliance with relevant legislation and legal requirements are met. Develop and maintain a healthy pipeline of good quality temporary and private rented sector accommodation, ensuring that properties meet relevant legislation and guidelines. Provide oral and written expert advice concerning the occupation and management of temporary accommodation and sites to staff, customers, external partners and other organisations. To monitor and evaluate expenditure across the service and comply with relevant financial regulations. Be responsible for the update and review of procedures and process maps, and developing materials to underpin the delivery of the

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5 To review reports and interrogate the housing management system on rent arrears, supervising the recovery of arrears and taking appropriate action, in line with the local procedures and good practice. Ensure that effective systems and controls are in place to ensure minimum revenue loss and maximum income collection. Ensure that the removal and storage of households property is provided in line with current legislation and local procedures and maximising income in regard to the provision of this Identify risk and take appropriate action to mitigate against excessive or avoidable risk, alerting senior managers where appropriate. Implement and monitor Health and Safety Policy and practice throughout the service, in order to ensure a safe environment for residents, contractors, staff and visitors and compliance with legislative regulations, including appropriate risk assessments in place and reviewed regularly. To ensure that data quality and integrity is maintained and that data is processed in accordance with company policy, the Data Protection Act and other legislation. Person specification (knowledge, skills, experience and behaviours required in the role) Knowledge of the Housing Act 1996 Part VI and VII, relevant code of guidance and case law to ensure that statutory requirements are consistently met. Knowledge of Welfare Benefits including Universal Credit. Knowledge of other relevant legislation such as security of tenure and possession proceedings. To be a visible and effective manager in the service, represent the service in a range of internal and external forums, and actively seek to improve service delivery. Provide effective implementation and administration of all new supply initiatives and contract administration ensuring effective planning, resourcing and delivery across the To communicate clearly and effectively with staff, clients, customers and third parties, around all aspects of service delivery, promoting a widespread understanding of the service and its capacity, in order to manage expectations and agree realistic outcomes and goals. Will require well developed personal skills in dealing with groups of people that can be hard to engage with, often displaying aggressive or difficult behaviours. Responsible for the delivery of excellent customer focussed services. Demonstrate a customer-focused attitude, showing empathy and understanding with a desire to resolve issues and find solutions to maximise the options and opportunities available to customers. Work with and negotiate with private sector landlords, letting agents, managing agents and other internal and external partners to identify, develop and implement a range of new initiatives to increase the supply of good quality accommodation within the private rented sector for households in housing need. Apply diversity and equal opportunities policies in the workplace Adhere to Encompass LATC Core Values, policies and procedures Work flexibly to meet the needs of the service including working outside normal operating hours and weekends as required.

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