Fixed Term, 12 Month Contract until January 2019, with the possibility of extension. Full time hours.

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2 We get it. Just when life should be full of possibilities, cancer crashes into a young person s world and shatters everything. We help young people cope with cancer in their family. Through CanTeen, they learn to explore and deal with their feelings about cancer, connect with other young people in the same boat and if they ve been diagnosed themselves, we provide specialist, youth-specific treatment teams. By feeling understood and supported, young people develop resilience and can rebuild the foundations that crumbled beneath them when cancer turned their life upside down. That s how CanTeen is the difference. Working for CanTeen enables you to make a real difference to young peoples lives, which makes it easy to get out of bed in the morning! We also provide a huge range of benefits for our employees including salary packaging, leave loading, flexible working, personal mobile phones, free counselling services and so much more. On top of all of this, we have awesome offices, a culture we are proud of, and want to find more people who share our enthusiasm and passion.

3 Online Support Counsellor Sydney, NSW v Fixed Term, 12 Month Contract until January 2019, with the possibility of extension. Full time hours. v CanTeen is seeking an online counsellor with the ability to work with web-based technology. The CanTeen Online Support Platform is a world-first in bringing together peer support for young people living with cancer through one platform. This position is responsible for the delivery of a multifaceted online and telephone counselling service. Counsellors will engage with CanTeen members individually and in groups through chat, , telephone, e-psycho-educational programs, forums, blogs and other technology as the service develops. The position involves taking on a regular vcounselling caseload as well as assisting with ad hoc counselling where necessary. You will be joining a small, close knit and supportive team with an opportunity to contribute towards the ongoing development of the online platform. The role will include the ability to contribute to the evaluation and continual improvement of the platform. The Online Support Platform offers assistance to young people anywhere in Australia and has attracted significant international interest. You will be joining a team working within a novel area! You will have demonstrated experience and ability to engage, support and work with young people. A relevant tertiary qualification, membership with a professional body and a minimum 2 years experience in the clinical setting is essential. You will be a highly motivated counsellor with passion and confidence in web-based technology and service provision. This role requires clinical and admin targets to be met in regards to caseloads, number of daily sessions and data entry. You will have a strong passion and interest in working within an online platform and looking at ways of continuous improvement within technology. You will vhave experience in a small and close-knit team and value teamwork and collaboration. This may suit early career counsellors with the right passion, skill set and references. You will have experience in conducting risk assessments, developing safety plans and demonstrated experience in evidence based assessments and program evaluation We are seeking a full-time counsellor, available to work 2-3 evening shifts 2pm-10pm, 1-2 daytime shifts 10am-6pm and 1 weekend shift (varying between Saturday and Sunday) from 11am-6pm. Ideally you will also have some flexibility to swap shifts. Applications for this role will close at close of business on Wednesday 31 st January Please written applications addressing the selection v criteria which can be found in the job description below by close date to careers@canteen.org.au.

4 Reports to: Online Support Platform Manager Positions reporting into this one: None Key working relationships: Online Support Platform Manager, Psychosocial Support Workers (PSWs), Programs Officers, Division Managers, CanTeen Counsellors, Director of Psychosocial Services, CanTeen Members, other service providers. Provision of online and telephone counselling: You will be responsible for assessing the needs and delivering online counselling through a range of online and telecommunications channels as highlighted in the Job Summary. Service promotion and referral: You will be responsible for the promotion of the Online Support web platform and associated counselling service(s) both within and external to CanTeen. You will liaise with hospital social work teams, wards, oncology staff, outpatient clinics, schools and the wider community to establish and build effective networks. Best Practice: You will keep abreast of new areas of best practice, clinical guidelines, and professional requirements and readily contribute to the team as a whole. You will attend regular professional supervision and attend appropriate courses for professional development as permitted. Administration: You will be responsible for the administration needs of the Online Support platform and counselling services(s). You will undertake administrative duties required for the position including maintaining proper client notes and accurate data entry for computer files, client records, records of expenditure and up to date filing. You will also be responsible for monitoring different modes of client correspondence including , web-based mailboxes, voice messages, chat and SMS. Evaluation and quality improvement: As the Online Platform is a new program, you will be responsible for participating in evaluation and testing of web-based systems for the purposes providing feedback for improvement. Team Participation: You will participate in team meetings, team supervision (internal) and program specific professional development. Participation in cross organisational meetings, especially those with a focus on supportive care, informational provision, research and counselling services will be required. There are also optional opportunities to attend 1-2 CanTeen member programs per year to aid in understanding the breadth of CanTeen s services, meeting our consumers and enabling more accurate referral pathways.

5 Service Hours: The Online Support Platform is a 7-day service over extended hours: Mon-Friday 10:00am- 10:00pm and Sat-Sun 11:00am-6:00pm. The Online Support Team members will generally have structured hours linked to their positions to cover the times. To enable leave cover, flexibility to cover occasional weekend or out of hours work is required. Essential Relevant tertiary qualifications as a Registered Psychologist (or provisional psychologist close to completing registration), Occupational Therapist, Social Worker or a Registered Nurse (including completion of a new graduate RN program or equivalent 12 months) Registration with the Australian Health Practitioner Regulation Agency (AHPRA) and relevant professional bodies such as Australian Psychological Society (APS) and Australian Association of Social Workers (AASW) Minimum 2 years experience in the clinical setting and/or counselling service using a number of evidence based interventions (CBT, IPT, ACT, Narrative etc) Experience working with young people and young adults, demonstrated knowledge of youth-informed practice Experience in conducting risk assessments and developing safety plans Demonstrated experience in evidence based assessments and program evaluation Knowledge of child protection legislation and mandatory reporting Demonstrated experience in client management systems, and willingness to engage in testing technology systems for purposes of quality improvement Demonstrated ability to maintain professional administrative responsibilities such as case notes, report writing, data entry, responding to and following up client correspondence Experience with working within multi-disciplinary teams, liaising with staff from different departments (internal or external) and communicating with colleagues off site Willingness to participate in supervision (group and individual), team meetings and clinical reviews Demonstrated experience, confidence using and ability to learn web based technology, including: instant messaging services, , chat rooms and social media channels. Availability to work specified shifts (2-3 evening shifts 2pm-10pm, 1-2 daytime shifts 10am- 6pm and 1 weekend shift (varying between Saturday and Sunday) from 11am-6pm.) Desirable Experience in grief, loss and bereavement counselling Experience in group work and facilitation Experience with a variety of interventions including telephone and online counselling and group work Ability to work autonomously and reliably achieve objectives. Demonstrated Capacity: Knowledge/Skills Good computer and digital communication skills Strong organisational/project planning and time management skills Strong attention to detail and good initiative Strong communication and networking skills Ability to relate to young people, anticipate needs, and to present information in a clear and logical way, and with confidence, to target group

6 Personal qualities Approachable, ability to listen actively, friendly and professional High level of integrity, honesty and commitment Highly motivated, team player who contributes to maintaining an effective team that is focused on achieving against key performance indicators for the state/ territory Open and honest person who seeks and provides guidance and feedback from others including co-workers, volunteers and CanTeen service users Adaptable to change Due to the nature of CanTeen s work, you will sometimes be required to work weekends and evenings with some inter-state travel from time to time. Advance notice will be given when this is the case, and CanTeen has a generous Time off in Lieu policy for taking leave when hours in excess of the standard working week are worked. As CanTeen s work involves employees being in direct contact with children and young people, employees are required to complete police and working with children checks, relevant to the State in which they will be employed. CanTeen will conduct at least two reference checks on successful applicants, and may also require proof of any professional qualifications stated on an application. All employees are required to adhere to CanTeen s Human Resources Policies during the course of their employment. CanTeen is an equal opportunity employer.