People Development. Competency-Based Training Programmes PERFORMANCE ACHIEVING BUSINESS EXCELLENCE

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1 People Development Competency-Based Training Programmes PERFORMANCE ACHIEVING BUSINESS EXCELLENCE

2 People & Skills Development Your organisation s greatest asset is its people. LBSPartners have developed a competency-based training programme which addresses the primary skills and knowledge required for supervisors and managers to perform their job better. Programmes may be completed at three levels, depending on the manager s position within the organisation. Alternatively, we will work with you to develop customised programmes from any or all of the modules offered. Competency Training Benefits Supports business growth; achievement of your organisational goals and objectives. Develops streamlined thinking and performing; tools and methods can be used across the business. Supports employee engagement and career development. Improves your managers performance and, consequently, the performance of their teams. Develops efficiencies and consistencies to ensure output is optimised. Supports the management of change more effectively. Increases the return on investment in your organisation s most valuable assets their people.

3 Foundation Level Designed for all levels of management INTERPERSONAL SKILLS Focuses on the core issues relating to communication and relationship building in a workplace. Develops key capabilities required to lead a team effectively and skills to facilitate getting the best from managers interactions with staff and their projects. TIME & WORKFLOW MANAGEMENT Trains participants to analyse the importance of workflow and its strategic impact in the workplace. Primary obstacles to efficiency are identified; techniques are taught for ways to address, to manage and to remove these obstacles. HIGH PERFORMING TEAMS Looks at the concepts behind truly functional teams and confronts the barriers which can often be encountered. DEALING WITH PROBLEMATIC PEOPLE Designed to provide participants with a set of tools and techniques that allow them to approach and deal with difficult workers in a way which is effective, safe and professional. LEADERSHIP & MOTIVATION (LEVEL 1) Designed to provide participants with key concepts for leadership, stimulating them to act as effective leaders and allowing them to be more efficient and effective in their roles.

4 BESPOKE SOLUTIONS Training programmes can be customised from any or all of our people & skills development modules. Level 1 Designed for Mid-to-Senior Managers; customisable for all levels of management DECISION MAKING The majority of people involved in decision making have no formal training on how to make decisions. This training programme provides tools and techniques to guide managers to make sound decisions. LEADERSHIP & MOTIVATION (LEVEL 2) Looks at the role of the Leader in shaping the culture in the workplace. Participants are shown how to delegate, motivate and mentor. Emotional intelligence and its role in leadership is explored.

5 Level 2 Designed for Senior Managers; customisable for all levels of management. PERFORMANCE APPRAISAL Covers proven tools and techniques for developing staff appraisals. Participants are challenged to look at how they execute the performance appraisal process. They develop ways to incorporate best practice and ensure consistency across the organisation. STRATEGIC THINKING Designed for managers with responsibility for strategy formulation and implementation. The programme looks at strategic issues that affect business performance. It covers proven tools, and techniques whilst challenging participants to look at strategy from a business perspective. CREATIVITY & INNOVATION The ability to think about problems and come up with creative, yet implementable solutions, is a valued skill in organisations. This training is designed to stimulate participants to use their thinking skills in the workplace. CUSTOMER FOCUS Caring for customers is one of the most crucial business areas where competitive advantage can be gained or lost. This training teaches the importance of customer service and how it impacts positively on an organisation s bottom line.

6 LBSPartners Nexus Innovation Centre Tierney Building University of Limerick Limerick, Ireland Tel: Website: LinkedIn: LBSPartners