PSE&G s Health and Safety Journey

Transcription

1 PSE&G s Health and Safety Journey Safety Culture Working safely when no one is watching AGA Safety Summit December 5-6, 2007 Presented by Ralph La Rossa

2 Public Service Electric & Gas Co. NJ s oldest and largest regulated electric and gas delivery utility 6,500 employees 3.5 million customers (electric and gas combined) 24/7 operation 2,600 square miles in service territory 150,000 miles of wire 15,000 miles of gas lines

3 Safety Call to Action 1997 Employee fatalities Company stand down Safety Benchmarking Team formed Commitment Statement and Safety System Components Council structure established Results improved people were safer

4 Our H&S Improvement Strategy Target Zero (No One Gets Hurt) Behaviors / Habits (On - the - Job Actions) Total Health & Safety Culture (Attitudes, Values, Belief, Norms) Health & Safety System (Integrated Processes, Practices & Procedures to Manage H&S) Enabling Employees to Manage Their Health & Safety Providing Ownership, Commitment & Involvement to All in H&S Thinking, Acting, Caring, Communicating on H&S All the Time

5 Safety Call to Action 2003 People are still being hurt recordable injuries annually Decided to focus on culture the broth Health and wellness need same attention as safety

6 Health & Safety Culture Team Goal is to reduce injuries even further Visioning sessions with employees told us what a positive safety culture looks like: Trust Pride Caring Understanding that safety is good business

7 Moving to the Next Level From Compliance Focus on setback One-way communications Diffused responsibility Reactive Lagging indicators Ownership by the few Numbers Us vs. them To Commitment Build on success Coaching & learning Accountability Proactive Leading indicators Widespread involvement Caring All in this together

8 Vision Summary - Pride Examples: PSE&G is truly #1 for safety first My people are safe, confident and competent PSEG has great employees We have the safest utility in the country I m not just a number. My ideas are really heard and considered Our membership is the safest in the nation I receive many requests from other organizations that want to emulate our success

9 Examples: Vision Summary Safety is Good Business Our safety performance is leading business results Safety does not mean low productivity Production and presenteeism are at an all time high PSEG provides all the safety equipment needed to work safely PSE&G Safety Culture has paid big dividends Our stock closed at $70 yesterday I have the power to stop the job We live well thanks to PSEG

10 Vision Summary - Caring Examples: PSE&G is a family company that realizes we re people not just a number I am glad that my supervisor really listens to my concerns PSEG cares about its customers I can stop the job whenever necessary if something is unsafe PSEG employees volunteer in many community organizations. They share their skills and safe work practices PSEG is actively involved in the school system, and cares for its senior citizens PSE&G cares about safety of the family PSE&G has concern for the environment PSE&G safeguards the public when working in the streets Thanks for keeping my Dad safe

11 Vision Summary - Trust Examples: PSE&G is trustworthy and honest I m glad management trusts us I trust my workers to do their job safely I can trust my co-workers to work safely Us and them is extinct at PSE&G PSE&G has the best union and manager relationship! Safety has helped unite us in a common goal My concerns are not met with sarcasm The struggle is over

12 Moving to the Next Level Safety Leading Indicators Measures (SLIM) System Things you measure today to avoid accidents and injuries tomorrow. We measure 4 categories Participation Training Job site observations Inspections Data is gathered locally and reported monthly as part of scorecard information. Discussed monthly on a safety teleconference.

13 Participation Objective: Measure employee involvement Specific measures: Injury prevention program: number of participants Near misses: number reported Stop the job: number reported Local health and safety issues: number reported and resolved Data taken from rosters and feedback forms Responsibility for developing tracking and reporting process determined locally

14 Training Objective: Encourage timely completion of all required health and safety training Required safety training from existing matrixes (CPR, pole top rescue, etc.) Measure percentage of employees completing all required training Data monitored locally

15 Job Site Observations -- Where applicable -- Objective: Measure the frequency and results of job site observations and ensure that recurring issues are identified and addressed Not specific people Measures to be reported: Number of JSOs completed Percent safe behaviors Major observations and corrective actions Responsibility Local JSO leader

16 Inspections --All locations-- Objective: Ensure regular field inspections are conducted to identify and correct potential hazards Recommended guideline: 8 inspections completed each month 1 facility inspection each quarter Use existing inspection check sheets

17 Inspections --(Continued)-- Measures to be reported: Number of inspections completed Percent safe Major observations and corrective actions Responsibility determined locally: Recommend H&S professional, but could include supervisors and Council leaders,etc.

18 Leading Indicators Leadership commitment is critical Build on what already exists Keep it simple Communicate its value Continually reinforce link to lagging indicators (OSHA, MVAs). Stay the course

19 Personal Injuries & MVC s PSE&G Health and Safety Culture Journey Key Messages: Significant progress has been made. Magnitude of results are different as we move along the curve. Without expediting culture and behavior change we will have slower progress achieving our vision. 187 OSHAs 157 MVCs 19 Component System H&S Benchmarking H&S Council Structure H&S Visioning Culture Team H&S Leadership Training H&S Website H&S Benchmarking Annual Health & Safety Plans Best Practice Knowledge Sharing Breaking Cycles of Mistrust Chair Training Health & Wellness Focus Safe Driving Team Leading Indicators (SLIM) Ergonomics 87 OSHA s SST Involvement Where do we go from here???? Vision: Target Zero 131 MVC s PHASE SYSTEM STRUCTURE CULTURE ENGAGEMENT & PARTICIPATION Year

20 We ve Made Significant Progress But We re Not There Yet 5%

21 In Conclusion PSE&G s Safety Culture Teams are: Building on positive elements that exist today Identifying and learning from shortcomings Building and sharing a database of information Getting everyone involved Celebrating our successes As a result fewer people are being injured