Management Consulting

Transcription

1 Management Consulting Anticipate tomorrow, deliver today KPMG in Qatar 2018 kpmg.com/qa 0 Management Consulting

2 Management Consulting in Qatar Right now, many organizations are faced with the challenge of gaining competitive advantage while meeting the demands of fiscal austerity. The current political climate, developments in technology and evolving regulations are disrupting many long-established business models. However, with the right advice and fresh thinking, businesses can thrive in these circumstances. Successful organizations are often built through the optimal management of people, technology and assets. Market leaders across sectors, whether public or private, are engaged in a continuous evaluation and transformation of their business to ensure that they achieve optimal performance and sustainable growth. KPMG s Management Consulting professionals in Qatar work shoulder-to-shoulder with you to identify opportunities and overcome challenges, to support your long-term ambitions. Our thorough understanding of the local operating environment, coupled with international experience, means that we will deliver the results that matter to you. 1 Management Consulting

3 At KPMG in Qatar, we start by understanding your organization; your operations, competitive dynamics, culture, objectives and disruptors. By seeing the world the way you do, we work to your agenda, and apply our insights and experience to your specific strategic and operational needs. Our culture of curiosity, innovation and reinvention means that your thinking will be challenged with a unique point of view. We help you identify and address the key questions you need to ask, to transform into the business you want to be. How do I do this faster, cheaper, better? How do I accelerate growth and increase profitability? How do I find and grow the talent I need? How do I exploit the data flowing through my business? How do I best integrate technology from recent acquisitions? What should this organization look like tomorrow? When is the right time to invest in new technology? How do I effectively adapt to regulatory changes? Could we get functions working together more efficiently? How do I give customers more of what they want? Kenan Nouwailati Partner Head of Management Consulting Technology & Digital Advisory Business Strategy Financial Services Consulting Our specialists work closely together, taking an organization-wide view to help you anticipate tomorrow, deliver today. People & Change Advisory Operations Consulting Management Consulting 2

4 Why KPMG in Qatar? At KPMG in Qatar, we recognize that your strategy cannot realize its potential if it is not matched with the requisite execution capability and technology. It is for this reason that our Management Consulting team takes a 360 degree view of your organization s needs to identify cross-functional opportunities for transformative change. We will not only advise you on what to do, but become part of delivering the answer; drawing on our understanding of the local market to ensure solutions are tailored and fit-for-purpose. Local lead, global reach KPMG has had a presence in Qatar for 40 years. We opened for business here in 1978 and are now one of the largest and most established professional services firms in the country. Our 300-strong team are led by 10 Qatar-based partners. We recruit the best and brightest from around the world and currently employ over 28 different nationalities. Our Management Consulting professionals in Qatar work with some of the country s biggest and most prestigious organizations, often forming long-term partnerships to help them to enhance and transform their business, in a sustainable way. KPMG in Qatar belongs to a network of independent member firms affiliated with KPMG International. With over 200,000 professionals, led by nearly 9,850 partners worldwide, our network allows us to bring together subject matter experts from around the globe to form international teams, with deep insight to tackle your most complex challenges. By choosing KPMG, our clients can be confident that they will be working with professionals who combine global insight with local knowledge to develop custom-designed services that deliver real value. We help you to make better decisions, reduce costs, build a more effective organization and develop appropriate technological strategies to help you realize your business potential. 3 Management Consulting

5 Industry focus To enhance the services that we offer, many of our consultants specialize in a particular field or industry. KPMG was the first of the Big Four firms to establish global, industry-focused networks which help us to provide an informed perspective on the latest trends and issues affecting clients businesses. In Qatar, we have specialists across most of the country s key sectors, all of whom are active members of our global networks. We bring local knowledge, international experience and our industry expertise to ensure that our work for you is carried out using global best practice, tailored to the Qatar market. Our industry groups include: Government Energy and Natural Resources Naël Nasr Partner Management Consulting Financial Services Media, Telecommunications and Technology Building, Construction, Infrastructure and Real Estate Family-owned Businesses and Small and Medium-sized Enterprises Management Consulting 4

6 Business Strategy In the face of rapid change, organizations need dynamic business strategies that drive profitability amid disruption, including those related to the digital age. Our Business Strategy team can help you define the strategic choices you need to consider, to set the long-term direction for your business. We can help your business to stand out in a competitive market and ensure that your financial performance is optimized. We take an enterprise-wide view to business transformation, helping you turn your vision into a reality, from the planning and strategysetting phase and throughout execution. Business strategy allows organizations to shape their future by providing them with a map and a compass to navigate through uncharted territory, to achieve their goals. Strategic foresight can improve a business resilience and protect them from market disruption. Bernd Freundt Director Business Strategy 5 Short Management headline Consulting

7 Corporate strategy Corporate-level strategy defines the decisions a business makes, that affect the entire organization. Our team can help your organization to optimize the allocation of resources across different businesses or business units to create the most value for your stakeholders. corporate performance strategic resource allocation portfolio strategy diversification strategy post-merger integration shared services. Feasibility and market studies Feasibility and market studies help businesses decide whether a new venture is economically and technically viable, and help to gain a better understanding of what can be done to increase the likelihood of a project s success. With a deep understanding of the Qatar market, we can support you by analyzing the factors that affect your projects, recommending best alternatives and confirming their viability. technical and financial assessment for project financing (bankable reports) local and regional market studies industry reports greenfield and brownfield investment appraisals. Business unit strategy To ensure long-term success, businesses need to define which markets and segments they will operate in, and structure their operations to achieve a competitive advantage. We can help you design the right strategy to realize your full economic potential. identifying drivers of value creation competitive analysis and strategy new market entry scenario planning. Sustainability Once viewed as a nice-to-have, sustainability has turned into a must-have for organizations focused on managing risk, building public trust and driving long-term value creation. We can help your organization develop and integrate a sustainability vision into its strategic plan. sustainability strategy corporate social responsibility. Growth strategy Business model development To be able to fully execute the business strategy, organizations need to operate effective business models, suited to their specific realities. We can help you identify and implement the changes required to fine-tune your organization and enable you to thrive. value proposition revenue model cost structure organizational structure design target customers, offerings and channels. Strategic planning The promise of results often goes unrealized due to a disconnect between the business model, the operating model and the transformation journey. We can help you make the connection between strategy and execution. annual and budget planning trends analysis vision, mission and values strategy definition balanced scorecard. We can help you formulate your growth ambition and charter a roadmap to achieve it, with a focus on value creation. organic and inorganic growth options joint ventures marketing and sales strategy innovation advisory. How can we help Our Business Strategy professionals can help you articulate your 3- to 5-year financial and performance targets, considering your growth opportunities, cost-efficiency needs, profitability, return on investment thresholds and risk appetite. From this starting point, we determine how your current business model, core business processes and operating models need to evolve to meet these goals. Management Consulting 6

8 Operations Consulting Having an effective operational strategy ensures businesses can rapidly analyze opportunities, to enhance profitability and identify cost savings. At KPMG in Qatar, we work with you to review your operations and develop tailored solutions to guide you through your transformation journey, ensuring you stay ahead in the increasingly competitive marketplace. By aligning our client s operational capabilities to their value proposition, our operational transformation programs ensure the business develops the optimal fit between strategy and execution. By challenging the status quo and providing an external perspective, we can help you to increase efficiencies, improve quality, reduce costs and maximize revenues to support your business long-term growth objectives. We use cutting-edge tools and technology, methodologies and practices, and provide critical insights from comparable entities to develop operations strategy, operating models and processes, and then help you to implement and monitor these across all areas of your business. Aijaz Ahmad Director Operations Consulting 7 Management Consulting

9 Logistics and supply chain management Shifting patterns in supply and demand, cost pressures and market conditions means that businesses need to be increasingly agile, cost effective and responsive to customer demands. We turn risks into opportunities throughout the supply change cycle. supply chain strategy network optimization supply and demand management 3PL contract advisory and vendor selection 4PL logistics management supply chain automation supply chain simulation and modelling transport management reverse logistics. Sourcing and procurement Procurement excellence is key to improving business value, mitigating risks and creating transparency in supply management. We can help you plan and implement full-scale procurement transformations, as well as targeted improvements through strategic/global sourcing, zero-based costing, vendor development, contract management and procurement excellence assessment. procurement strategy strategic sourcing category management spend analytics. Business performance improvement Performance-led transformation is a key enabler of competitive advantage. We can help you achieve improvements in efficiency and cost effectiveness by developing a holistic understanding of their value chain and using leading practices to focus on execution excellence. process workflow mapping, reengineering and integration policies, processes, procedures development enterprise performance management shared services and outsourcing. Materials management The efficient management of supply chain activities for the storage, movement and control of goods, from raw materials to finished product, is an essential requirement for all businesses. We can help you identify the optimal solution for holding, locating and shipping stock. warehousing and logistics operations improvement new warehouse implementation inventory management capacity management. Supplier management The aim of supplier management is to improve supplier performance, in terms of reliability and quality, thereby securing savings from procurement sourcing and postcontract activities. We can help you plan and manage your interactions with suppliers to mutually maximize benefits. supplier relationship management supplier performance improvement. Cost optimization We can help you analyze opportunities to enhance profitability by providing an external perspective on ways to reshape your organization and eliminate significant costs by enhancing service levels and optimizing fixed and liquid assets. sales and customer service management order fulfilment forecasting and product life cycle management working capital management. How can we help Our Operations Consulting professionals bring deep expertise in all aspects of business operations, including procurement, supply chain, and sales and marketing. By combining sector and geography specific experience, we help clients develop efficient and effective operations to support strategic business objectives and financial goals. Management Consulting 8

10 Technology & Digital Advisory Technology can help you build better relationships with your customers, cut costs, drive growth and generate value, but it also has the potential to do the exact opposite. The rapid pace of change is compelling organizations to innovatively deploy digital capabilities across operations; their business models and processes, value chains, products and services, and the way they engage with and serve customers. KPMG s Technology & Digital Advisory services are designed to guide you through the ever-changing technology landscape, helping you to manage projects on time and in budget, protecting and securing critical information assets, demonstrating effective regulatory compliance and creating business value. Digital transformation We drive digital transformation initiatives involving omnichannel management, social media management, digital customer experience, digital analytics and innovation management. digital strategy customer experience innovation management social media management mobility fintech blockchain artificial intelligence (AI). IT strategy We can work with you to develop governance frameworks and drive effective IT strategy and performance, ensuring your systems add value to the business whilst monitoring any inherent risks. IT sourcing IT governance IT in mergers and acquisitions IT operating models enterprise architecture program and project management. Cyber security services We can help you to develop processes to protect information assets, using a full life cycle approach, including assessment, architecture, implementation and monitoring. cyber security strategy and governance business continuity and crisis management privacy IT/cyber security assessments (apps/infra) identity and access management next generation security operations center and security analytics cyber security transformation and enablement third-party security risk management cyber response services. 9 Management Consulting Application advisory We can help you manage and monitor your major application systems, including, but not limited to, major ERP packages, core banking, insurance and business intelligence applications. We have the largest Microsoft implementation team in the Middle East, as well as specialists in all other major system providers, including SAP and Oracle. application portfolio management ERP advisory program delivery excellence package selection application testing.

11 Innovation, technology and information are increasingly shaping and enabling business strategy. It has never been more important for organizations to ensure that IT is tightly aligned with the business strategy to ensure that technology supports growth and competitive advantage. Analytics We can work with you to select and implement the ideal business intelligence strategy. Our approach develops a roadmap to help you improve your performance and seize growth opportunities, while managing risks and optimizing costs. Saqqaf Wadiwala Director Technology & Digital Advisory business intelligence big data performance dashboards data management and governance predictive analytics. Technology infrastructure We can work with you to create resilient IT infrastructure so that you can automatically detect failures and react accordingly. Our cloud computing services can help you leverage infrastructure on demand (IaaS) to complete turnkey solutions (SaaS), and open-source platforms to support continuous delivery (PaaS). data center technology and operations network technology end-user computing cloud strategy infrastructure outsourcing. IT service management We can help you to assess, design and implement the IT operations capabilities that are needed to support your business requirements. This includes providing guidance on designing service catalogues and charge-back mechanisms. service strategy and design DevOps ITIL implementations service catalogue design service charging ISO and IEC assessments. How can we help Our Technology & Digital Advisory professionals can help your organization become a digital leader by fully integrating your front, middle and back offices, to create a truly end-to-end digital enterprise. This means developing an environment that exposes existing and new technology assets (infrastructure, applications, data and security) and makes them available to customers, partners and internal users. Management Consulting 10

12 People & Change Advisory A tough economy, greater regulatory demands, new technologies, expanding global markets and a growing demand for talent creates a more complex playing field for chief human resources officers. But, while complexity can be a burden, it is also an opportunity to create new and better people strategies, develop exciting employee value propositions, rethink HR operating models and become employers of choice to gain competitive advantage. Our People & Change team can help you manage these people-related challenges. With a prime focus on HR strategies designed to attract, develop, motivate, retain and manage the right people with the right skills sets, we can help you maximize the value of your workforce. No more HR for HR We always start with the business strategy and the business outcomes and help you achieve these through better people practices. People a strategic lever We identify the people implications of changes and strategies early on, and challenge you to consider these as strategic levers for success. Integrated solutions Our people solutions are integrated into every KPMG transformation proposition. The key to differentiated HR is not to follow a template, but to carve a distinct path and create uniquely powerful HR practices. We believe that the HR operating model must be tailored to the business strategy and operating environment if it is to deliver measurable value. Amina Fouad Manager People & Change Advisory 11 Management Consulting

13 Talent management and development Using tailored models and industry best practice, we can help you to attract, retain and develop the right people, inline with your current and forecasted business needs. talent management solutions competency framework development and training needs analysis assessment center development performance management frameworks and systems learning and development solutions development and delivery. Organizational development We can create effective and efficient organization designs to deliver the capabilities and performance required by your strategy. We can work with you at any stage of your growth cycle, from start-up to well-established operations. organization structure design and development job description development job analysis and job evaluation. Behavioral change management We can help you to accelerate successful change implementation by working closely with you to identify key issues and develop tailored strategies, which aim to improve structure, processes and technology, positively impacting people and your organization. change management planning and implementation. Workforce intelligence We provide s structured and data-driven approach to workforce planning and HR analytics workforce intelligence solutions workforce planning and optimization remuneration benchmarking remuneration structure design. HR function transformation We can help you create HR functions by developing tailored delivery models to implement your broader human capital strategy and meet your organizational needs from business and cultural perspectives. HR function optimization HR policy and process development HR data and analytics HR shared services and outsourcing solutions. How can we help Our experts understand the connection between people management practices and business outcomes, such as profitability, customer satisfaction and quality. KPMG s approach enables you to drive performance through people. Management Consulting 12

14 Financial Services Consulting The financial services (FS) industry in Qatar has been in a constant state of transformation in recent years, with our clients having to revisit their location strategies, redesign their operating models and change the way they interact with customers. Cost optimization and regulatory compliance are occupying the top spots on every board meeting agenda. Our specialists help our FS clients bring their attention back to their customers. We help them to digitalize their operations and services, whilst making changes which enhance profitability, benefiting both customers and the business. Some may argue that it is a do-or-die moment for FS firms. Digitization is challenging the relevance of financial institutions that were once considered the backbone of the sector. Fintech companies are constantly expanding their footprint and the key to survival is to no longer just be the fittest, but also have the ability to adapt and stay competitive. Syed J. Javaid Associate director Financial Services Consulting 13 Management Consulting

15 Digital transformation With a dedicated team of digital professionals and extensive experience of working with industry trendsetters, we have built unique insights into what the future looks like for the FS industry, and what our clients need to do to adapt to digital challenges. defining and validating firm-wide digital strategy use case identification and implementation for robotics automation, blockchain, artificial intelligence and other Fintech solutions digital maturity assessment customer experience enhancements operational improvements. How can we help KPMG s Financial Services Consulting professionals provide a comprehensive set of services to our banking and insurance clients. Globally, we are trusted advisors to many of the world s leading FS organizations. We work with 78 percent of the global 1200 companies and draw on this experience to help the FS sector in Qatar solve their most complex business problems, with confidence. Business intelligence and analytics Having a complete and accurate set of data, supported by a robust governance framework, is a prerequisite for FS firms if they intend to capitalize on the advantages that the latest business intelligence and analytics technologies can deliver. This also has the potential to address efficiency and productivity challenges. data strategy data quality and governance assessment data maturity evaluation Management information system (MIS) tools for the banking and insurance sectors. Performance improvement Our performance improvement offerings help FS clients optimize their costs and revenue, while making business workflows more efficient. We combine industry experience with the latest digital tools to identify opportunities and assist with improvement initiatives. cost reduction revenue optimization benefits realization planning current state assessments and definition of transformation roadmap governance framework transformation of payments and customer interaction models. FS strategy With pressures on FS firms to bring operating costs down and generate new revenue streams, it is becoming vital for them to look at their business strategy and transform their operations, product offerings and customer service. legal entity restructuring (new setup, migration of business, mergers and decommissioning) post merger/migration support target operating model (TOM) design location strategy new product offering customer segmentation. Regulatory compliance Regulatory requirements have been a key trigger for FS transformation over the last 10 years. Clients have started to take a more strategic view on any regulatory compliance work they need to do, to ensure it is in-line with their longterm growth objectives. GDPR/open banking/vat impact assessment regulatory reporting regulatory driven transformation. Management Consulting 14

16 Contact us Kenan Nouwailati Partner Head of Management Consulting T: E: Naël Nasr Partner Management Consulting T: E: Bernd Freundt Director Business Strategy T: E: Aijaz Ahmad Director Operations Consulting T: E: Saqqaf Wadiwala Director Technology & Digital Advisory T: E: Ramzi Sinokrot Associate director Operations Consulting T: E: Syed J. Javaid Associate director Financial Services Consulting T: E: Amina Fouad Manager People & Change Advisory T: E: The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation KPMG LLC, is a limited liability company registered with Qatar Financial Centre Authority (QFCA), State of Qatar and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative ( KPMG International ), a Swiss entity. All rights reserved. The KPMG name and logo are registered trademarks or trademarks of KPMG International. Printed in the State of Qatar. 15 Management Consulting