Giza Cable Industries. Quality & Occupational Health and Safety Manual ISO 9001 : 2008 & OHSAS : 2007

Transcription

1 Page 1 of 38 Giza Cable Industries ISO 9001 : 2008 & OHSAS : 2007

2 Page 2 of 38 Distribution Policy Authority Copy No Chairman Projects and Procurement General Manager Factories General Manager Senior Management Representative Quality Control General Manager Sales General Manager Maintenance General Manager Power and Telephone Production Manager Varnish Production Manager Administrative Affairs Manager Planning Manager Stores Manager Human Resources Manager Certificate Granting Body Quality Assurance Manager

3 Page 3 of 38 Manual Contents Subject Page No Cover 1 Distribution policy 2 Manual contents 3 Issue and amendments 5 Company policy 6 Company organizational structure 7 Introduction 8 Company overview 9 General requirements 10 Field of application and the allowed exclusions 11 Quality regulation 12 Documentation requirements 13 Management responsibilities 14 Planning 15 Responsibilities and authorities 16 Management check 17 Resources management 18 Infrastructure 19 Work environment 19 Verification of products and services. 20 Client relevant operations. 20 Design and development 21 Procurement 21 Products and services 22 Calibration of control and measuring equipments. 25 Measurement, analysis and improvement. 25

4 Page 4 of 38 Manual Contents (CONT.) Control and measurement 25 Data analysis 28 Continuous improvement 29 Incompliance and preventive / corrective measures 29 Preventive / corrective measures 30 Risk determination, evaluation and control 32 Legal and other requirements. 32 Control of operations affecting occupational health and safety. 33 Emergency and response preparations 33 Performance control and measurement 34 Incompliance evaluation 34 Accidents, incidents and incompliance 35 Flow chart of the main processes 36 List of the used work methods 37

5 Page 5 of 38 Issue and amendments Date of revision Revision No Issue nature/ Amendments 01/08/ Issuance of all company documents after development of quality regulation ISO9001:2008 and application of occupational health and safety regulation OHSAS18001:2007 Amended pages 19/01/ Amendment in field of application with the addition of word exclusions 11

6 Page 6 of 38 Attachment (1) Company Policy Policy of Giza Cable Industries Company is represented in achievement of the set objectives to manufacture and market products conform to quality international specifications in a way that meets customer needs and satisfaction on the specified time while maintaining health and safety of workers and environment through: Continuous development and improvement of products and market requirements to ensure product quality to meet customer requirements, expectations and satisfaction and maintain environment & occupational health and safety. To concern with human development through development of skills and provision of qualified manpower to be trained on the different programs to achieve policy and objectives of quality & occupational health and safety. To adhere with legal, legislative, regulatory and other requirements applicable to quality & occupational health and safety products, activities and regulations. To adhere to provide suitable work environment to maintain workers health and safety and prevent/decrease health injuries and diseases. We undertake to perform our missions and responsibilities taking into consideration to perform continuous improvements on the products and services provided by the company while maintaining workers health and safety and utilizing from the advanced technology and workers skills. For this purpose, we have developed and applied quality & occupational health and safety regulations according to requirements of international specifications ISO9001:2008 & OHASAS 18001:2007. The company adheres to activate these regulations and revise company policy and objectives to ensure continuous improvement in the company. Eng. Al Said Ahmed Mohsen Chairman and Managing Director

7 Page 7 of 38 Attachment (2) Organizational Structure Giza Cable Industries Company

8 Page 8 of 38 Introduction Giza Cable Industries Company is a leading company in manufacturing telephone and power cables; enameled copper wires, thermoplastic and building wires. The company has developed quality & occupational health and safety regulations according to standard specifications ISO9001:2008 & OHSAS 18001:2007 in order to raise the quality of works, services and products to meet customer requirements and satisfaction, continuous maintenance of occupational health and safety, and conformance with laws, legislations and other requirements. The company issued quality & occupational health and safety manual to show policy of quality & occupational health and safety and the documents of execution and application of works and services in the factories and departments according to requirements of the standard specification ISO9001:2008 and maintain workers and company health and safety according to requirements of the standard specification OHSAS18001:2007 as well as determination of the responsibilities and authorities necessary to perform each element of quality & occupational health and safety regulations and also to give company customers and concerned bodies an idea about the applicable controls that assure quality of products and services and maintain occupational health and safety in the company. Quality assurance manager shall prepare and sign the manual, while management representative shall approve it.

9 Page 9 of 38 Company Overview General Information Company Name Legal Entity Date production Commencement of : Giza Cable Industries : S.A.E : Production of telephone cables : Production of enameled copper wires : Production of power cables Company Management Address : 6 Ibn Malik street- Giza Telephone : Fax : Website : info@gs-3.com Factories Address : 6 th of October- 4 th Industrial Area Telephone : Fax : Website : inf@gc-3.com Company Products Telephone cables LV and control cables Enameled copper wires. Building wires. Company Activity Manufacturing and selling telephone, LV and control cables; enameled copper wires and building wires.

10 Page 10 of 38 (FIRST) Requirements of Quality Regulation ISO9001:2008 Common Requirements from Occupational Health & Safety Regulation OHSAS18001:2007

11 Page 11 of 38 Filed of Application This manual shall be applied to quality regulation ISO9001:2008, occupational health and safety regulation OHSAS18001:2007 and all company products, operations, works and services, including: Manufacturing and selling LV cables, control cables, telephone cables, enameled wires and building wires. Exclusions 7-3 Design and Development Where, the production is performed according to client specifications; local and international specifications Deciding of products and services processes Where, results of outputs of production and service operations can be fulfilled by control, measurement and test after being completed Client Properties Where, there are no client properties enter in company production and services.

12 Page 12 of Quality Management System 4-1 General Requirements The company has established, documented, applied and took the necessary measures to keep quality regulation according to standard specifications ISO9001:2008, and occupational health and safety regulation according to standard specification OHSAS18001:2007 and continued in improvement there effectiveness continuously in order to meet customer requirements and satisfaction as well as workers health and safety. For this purpose, the company has made the following: A. Determined the processes required for Quality Management System, their applications, sequences and interaction according to requirements of the standard specification ISO9001:2008 through flow chart of the main processes (Attachment 3) and work documents. B. To determine standards and methods necessary to ensure that operation and control of these processes are performed effectively according to document of control and measurement of processes effectiveness (QA-OP-Q8-03). C. To ensure availability of resources and information necessary to support operation and control of these processes as shown in the document of resources provision. D. To observe, measure and analyze these processes through review and follow up works to fulfill execution of these processes according to there implementation standards in accordance with document of control and measurement of processes effectiveness (QA-OP- Q8-03). E. To apply the documents necessary to achieve the planned results and continuous development of these processes through follow-up works performed by the competent managers responsible for execution of these processes in addition to the internal checks and management checks of quality & occupational health and safety regulations. 4-1 External processes: They are the manufacture, operation or services processes performed by external bodies and affect compliance of company products, services and occupational health and safety, therefore, these processes are controlled through there fulfillment to ensure their compliance with the specified requirements and evaluation of suppliers who perform these processes according to document of control of external processes (QA-OP-Q4-01).

13 Page 13 of Documentation requirements General Quality Management System documents contain the following: A. Documented expressions about policy and objectives of quality & occupational health and safety. B. Quality & occupational health and safety manual ISO 9001: 2008 & OHSAS18001:2007. C. Work documents required in standard specifications ISO 9001: 2008 & OHSAS18001:2007, and required for the company to ensure effective planning, operation and control of processes. D. Work instructions. E. International and local standard specifications, lows and legislations. F. External documents. G. Emergency plan. H. Environment record. I. Risks. J. Job description cards and organizational structure. K. Registrations. L. Document of documents and data control (DC-OP-QS4-02) that shows more details about each type of documents and responsibility of its issuance. M. All accompany documents issued from factories and departments that meet all requirements of quality & occupational health and safety Quality & occupational health and safety manual Quality assurance manager shall prepare and revise quality manual to meet requirements of quality regulation ISO 9001: 2008 and occupational health and safety OHSAS18001:2007, to be approved from management representative. The manual contains: A. Field of application of Quality Management System including details and reasons of any exclusion as indicated in this manual. B. Documents of quality & occupational health and safety or reference to them as indicated in this manual. C. Description of interaction between Quality Management System processes through work documents and flow chart of Quality Management System processes.

14 Page 14 of 38 D. Refer to the documents used in application of quality & occupational health and safety regulations. Documents control Document of documents and data control (DC-OP-QS4-02) shows types of documents applicable in the company and method of control of quality & occupational health and safety regulations, in terms of: A. Approval of documents before issuance from competent persons in charge. B. Method of revision, updating and re-approval. C. To ensure that the changes and revision status have been determined. D. To ensure that the valid issues of the applicable documents are available in the locations of use and are applied by the workers to meet requirements of customers and workers occupational health and safety. E. To ensued that the documents are readable and discriminated. F. To ensure that the documents of external source are identified, distributed and controlled. G. Protection from the use of cancelled documents. Document of documents and data control (DC-OP-QS4-02) shows how to determine company documents and document of their control which contain requirements of Quality & occupational health and safety regulations ISO 9001: 2008 & OHSAS18001:2007. Records control It was issued documented document for control and keeping of records to give an evidence of compliance with requirements and effective operation of Quality & occupational health and safety regulations as shown in document of records control (DC-OP-QS4-03), which shows the necessary controls for discrimination, protection and recall records, period of keeping and disposal. Records received from the suppliers to ensure quality of supplies and received from the external laboratories are included in quality records as well as records of company obligations of their products towards customers according to the contracts signed between the company and customers. Records of environment and safety measurements are included in occupational health and safety records of the company. Management Responsibilities Management Obligation Senior management obliges to develop and apply quality & occupational health and safety regulations and continuous improvement of their effectiveness through: Informing all competent persons by the importance of meeting customer requirements, official and legal requirements.

15 Page 15 of 38 Creating quality & occupational health and safety policy. Determining objectives and continuous improving of quality & occupational health and safety regulations to improve quality of products, workers and company health and safety. Performing management checks. Ensuring provision of resources necessary for application and development of quality & occupational health and safety regulations. Focusing of the client Senior management ensures determining and meeting customer needs through: A. Determining and revising customer requirements according to documents of revision of contracts and document of production planning (PL-OP-Q7-13) to meet customer requirements. B. Determining and providing international and local specifications related to products and customer requirements to achieve products and services quality level to meet customer satisfaction. C. Increasing awareness of customer requirements through management representative and managers of factories and departments. D. Measuring customer satisfaction and solving their complaints according to customer satisfaction document (QA-Op-Q8-01). Quality & occupational health and safety policies Chairman issued and approved quality & occupational health and safety policy of the company suitable for company activity. Senior management works to communicate the policy to all company employees, ensure their understanding of the policy and role of each of them in its achievement. Also, the policy is communicated to clients, suppliers and external employees who performing work that may affect occupational health and safety of the company as well as visitors. It is revised periodically as shown in document of issuance and communication of company policy (TM-OP-QS5-01). Planning Company Objectives Senior management ensures, during planning to achieve company objectives, that objectives of quality & occupational health and safety, including those required to meet products and services requirements and applied with occupational health and safety requirements, are created in factories, departments and the concerned levels in the company and that they are measurable and matched with company policy of quality & occupational health and safety as shown in document of company objectives and continuous improvement (QA-OP-QS5-02).

16 Page 16 of Planning of Quality Management System Senior management ensures: Creating, applying and keeping processes of quality & occupational health and safety regulations and improving their effectiveness continuously according to requirements of standard specifications ISO9001:2008 & OHSAS18001:2007, customer and occupational health and safety requirements as well as achievement of company objectives. Keeping integration of quality & occupational health and safety regulations when applying any changes in these regulations for stability of work. Responsibilities, Authorities and Communication Responsibilities and Authorities Responsibilities, authorities and communication were determined through documents of quality & occupational health and safety regulations, organizational structure and job description of company jobs. Document of responsibilities and authorities shows this in details. Responsibilities, authorities and details of the organizational structure (Attachment 2) were prepared by administrative affairs manager and approved by Chairman. Responsibilities and authorities of company jobs are documented by administrative affairs manager in job description cards, provided that not to conflict with responsibilities and authorities documented in work documents and instructions. Regulation and responsibilities document (AD-OP-QS5-03) shows the responsibilities and authorities. Management Representative Senior management appointed a member from senior management of the company, regardless of his other responsibilities, as a representative of the management and reports to Chairman. It was determined his responsibilities and authorities to ensure that processes necessary for quality & occupational health and safety regulations ISO9001:2008 & OHSAS18001:2007 have been created, applied and kept and he has to provide reports and remarks to senior management on the required performance of the regulation, company and improvement, promote awareness of customer requirements and keep workers and company occupational health and safety as shown in regulation and responsibilities document (AD-OP- QS5-03). Communication, Consultation and Participation Internal Communication Communication is performed between factories, departments, sections and workshops regarding application and effectiveness of quality & occupational health and safety regulations through work documents and instructions to meet customer requirements, workers and company health and safety and follow-up achievement of company objectives. In case of existence of

17 Page 17 of 38 any obstacles that affect effectiveness of quality & occupational health and safety regulations, they will be solved by management representative. Head of occupational health and safety section shall issue reports on performance of occupational health and safety to be submitted to management representative, administrative affairs general manager and quality assurance manager, and items related to workers will be reviewed through holding seminars for their awareness regarding occupational health and safety and how to act in the emergency cases. Internal communication will be performed through training works, internal seminars, periodic meetings of occupational health and safety committees and bulletins in the company. External Communication External communication of the company is performed in terms of: Determination and provision of laws, legislations and other requirements applicable to the company. Provision of training works and awareness to employees. Bodies related to occupational health, safety and environment such as, Environmental Affairs Agency, Ministry of Manpower, etc. The company responds to any inquires from the official bodies and customers regarding the products, laws of occupational health, safety and environment, periodic accidents and statistics. Consultation and Participation - Head of occupational health and safety and administrative affairs general manager shall hold meetings with employees to know their opinions, advises and participations in the issues of occupational health and safety that have impact on them such as, determination and evaluation of risks and methods of their control, provision and operation of new equipments, the use of new technologies or provision of new personal protective equipments for them as well as make them aware of the issues of occupational health and safety through periodic meetings of occupational health and safety committee in the company. - Communication and consultation document (SE-OP-S4-01) shows communication, consultation and participation. Management Check Senior management shall perform management check of quality & occupational health and safety regulations on a scheduled time intervals to ensure sustainability of their suitability and improve their effectiveness as well as the extend of suitability of company policy of quality & occupational health and safety and objectives. Management representative is responsible for execution of checks, while quality assurance manager is responsible for recording and following up results of management checks as shown in management check document (TM-OP-QS5-04).

18 Page 18 of 38 Check shall include the following: A. Effectiveness of quality and safety regulations and their processes. B. Development and improvement of products according to customer requirements and satisfaction. C. Provision of resources. Check works include: A. Follow-up recommendations resulted from previous checks. B. Results of internal and external checks. C. Revision of company objectives of the previous period and next period. D. Customer satisfaction and complaints measurement reports. E. Report of corrective and preventive measures situation and their execution and effectiveness. F. Analysis of processes performance and products compliance. G. Performance of occupational health and safety. H. Evaluation of sustainability of suitability of polices and objectives of quality and safety as well as the effectiveness of these regulations and to what extend there is a need to make changes in any of them. I. Recommendations regarding improvement of products and effectiveness of quality & occupational health and safety regulations J. Resource needs. Resources Management 6-1 Provision of Resources Senior management adheres to determine and provide the necessary resources for application of quality & occupational health and safety regulations including human resources, improve their effectiveness and achievement of objectives to increase customers satisfaction by meeting their requirements and achieving requirements of occupational health and safety according to resources determination and provision document (AD-OP-QS6-01). Human Resources General The company keens to be the individuals, who perform works that have impact on products quality or on occupational health and safety, have an ability based on suitable education, training, skills and experience to apply and keep quality & occupational health and safety regulations and improve their effectiveness continuously to increase customer satisfaction by meeting their requirements. These individuals will be provided according to human resources determination and provision document or to raise employees skill and ability, which exist to meet customer needs and requirements.

19 Page 19 of Ability, Training and Awareness Abilities and skills of the individuals performing activities affecting quality & occupational health and safety were determined by factories and departments managers and head of occupational health and safety section. Training needs shall be determined to meet these needs according to the required works and skills to achieve quality of products and occupational health and safety as well as customer requirements and results of annual assessment of workers performance, and request them from training officer who performs the internal communication in the company or with the bodies that perform external training works and develop a plan to implement training and awareness works according to training document (HR-OP-QS6-03), which shows method of provision and evaluation of training works. Personnel officer shall advise new employees of all the activities of different factories and departments. The competent manager shall train new employees on heading the work through the direct head according to work instructions of each department according to the required work and inform him about his duties, responsibilities and tasks entrusted to him and make fitness report after three months to decide his acceptance or refusal. Also, to make sure of the qualification of the external employees who perform works inside the company, which may have an impact on occupational health, safety and environment. Training document (HR-OP-QS6-03) shows implementation works of local training courses, external courses and assessment of the trainees and training bodies. Infrastructure 6-3 Senior management determined the required infrastructure, including production buildings and stores, machines, equipments, devices as well as equipments of production processes, occupational health and safety, utilities, emergency and response equipments, transportation means, information regulations and work environment, and provide and maintain them to achieve the compliance of the products with requirements, quality & occupational health and safety regulations requirements, legal requirements and other requirements as shown in document of determination and provision of infrastructure and work environment (MA-OP- QS6-04). 6-4 Work Environment Senior management determined work environment of the production processes, inspection and test to achieve the compliance of the products with requirements, as follows: All production processes will be performed in normal whether conditions. Tests will be performed in the test laboratories under special environmental conditions such as temperature and humidity. Lighting must be suitable for the work and compliance of products (natural lighting). Work in normal temperature with the existence of natural ventilation, fans, air condition equipments and suction fans. Noise will be measured and controlled in the work place with the provision of personal protective equipments for the workers.

20 Page 20 of 38 Verification of products and services Planning for verification of products and services Processes necessary to verify the products and services were planned and developed according to Quality Management System processes requirements, and the following were determined: A. Products quality objectives and requirements, customer requirements, standard specifications and legal requirements required for the products. B. Provision of resources to create verification processes and documents to verify compliance of products with customer requirements. C. The Activities required for verification, approval, control, inspection and test of products in addition to determination of acceptance standards of products, services and supplies necessary for execution of these works according to specifications. D. Provision of the necessary records to give evidence that verification processes and the resulted products meet the requirements. E. Issuance of work documents and instructions of production processes to describe phases and processes of products verification. Customer related processes Determination and revision of products requirements Requirements described by the customer were determined and revised including supply and after supply activities such as products compliance and warrantee certificates as well as official and legal requirements related to the products. Local market needs of the products were determined as follows: Telephone cables, types TC-450, TC154, TC-135 and TC-113. LV power cables and control cables. Enameled copper wires. Building wires. Chairman and sales general manager shall evaluate and determine local market needs to determine the expected quantities production through long term company plan. Sales general manager shall revise contracts of project contractors and contracts made through tenders with the traders in coordination with factories general manager and planning for the typical products. In case of existence of products that never produced before, technical department manager shall share in the revision.

21 Page 21 of 38 If the company is able to achieve customer requirements, supply orders will be contracted and accepted and determine dates of delivery to the customers. Contracts revision documents (SA-OP-Q7-02, SA-OP-Q7-03 and SA-OP-Q7-04) show contracts revision Contact with the customer Effective arrangements were determined and applied to contact with the customers regarding the following: A. Information required for implementation customer requirement works including products, services and enquiries about the contracts, supply orders and annexes according contracts revision documents. B. Measurement of customer satisfaction, where customer satisfaction survey will be made according to customer satisfaction document (QA-OP-Q8-01), and solve customer complaints to ensure customer satisfaction of company products and services. 7-3 Design and Development NA 7-4 Purchases The company determined purchases processes according purchases documents used in the company; they are: Local purchases. Abroad purchases. Machines and equipments purchases. Local purchases Planning manager shall determine and count the demands of production supplies according to consumption rates and issue demand orders. Stores manager in coordination with production manager shall count the demands of packing and packaging and issue purchase orders. Maintenance general manager shall determine and count spare parts required for the machines and equipments. Storekeeper shall issue purchase orders according to demand limit list. Projects and purchases general manager shall revise and approve purchase and supply orders. Local purchases document (PU-OP-QS7-09) shows local purchases regulation.

22 Page 22 of Abroad purchases Production general manager, planning manager and Chairman shall count and determine demands of raw materials and abroad production supplies according to the expected operation rates and develop supply schedule. Projects and purchases manager shall issue supply orders to be approved from Chairman according to document (PU-OP-QS7-07). Machines, equipments and spare parts purchases: Chairman and projects & purchases manager shall determine the necessary demands of machines, equipments and spare parts and shall issue and approve purchase orders according to documents (PU-OP-QS7-06, PU-OP-qs7-08). Evaluation of suppliers Chairman and projects & purchases manager shall prepare list of the suppliers specialized in field of cables manufacturing by their specializations. Projects & purchases manager shall evaluate the local suppliers. Chairman and projects & purchases manager shall evaluate abroad suppliers, machines and equipments suppliers according to suppliers evaluation document (CS-OP-Q7-21). Verification of the purchased materials and products Upon arrival of the purchased items to company stores, test certificates made by the suppliers shall be verified by quality control. Verification and receipt will be performed according to document of inspection and test of supplied products and materials. Sometimes, verification may be performed at supplier site by the company or the customer according to the contract and agreement, if required. Products and Services Products Control The company has controlled production processes through: Availability of the technical information and specifications that describe properties of customer products according to contracts and supply orders. Issuance of monthly production plan according to supply orders that will be implemented, market expectations, product specifications and stock quantities of products and materials. Issuance of work orders for each size and machine to implement customer requirements. Issuance of operation instructions of the production processes and technical data to implement work orders.

23 Page 23 of 38 Use of equipments suitable to the nature of production processes. Use of monitoring and measuring devices suitable to the nature of products. Application of monitoring and measuring activities to the supplies and during production phases and final product. Production and work orders will be followed up through planning, production and factories general manager according to production planning document (PL-OP-Q7-13). Environmental conditions of the production processes were determined according to normal weather conditions, except test laboratories, according to document (MA-OP-QS6-04) Deciding products and services processes NA Discrimination and Tracing Storekeeper shall discriminate materials/ products by purchase / supply order, its date, date of receipt, material type, supplier, production patch No, supply patch No and package No. He shall place discrimination tags on the packages and record the discriminated numbers of the material on the issue order. Products shall be discriminated by suitable means during verification of products through discrimination tag placed on the rollers by production lines shift foremen. Final braiding and packaging will be discriminated by placing discrimination tag on the product. After compliance of the products, QC employees shall place Complied seal on the tag in case of compliance of the product and Non-Complied seal in case of incompliance with the specifications. QC employees shall discriminate products ready for supply on the roller. Non-complied products will be separated in a special store outside production workshop. Products will be traced, at customer request, through the issued materials and supplies for customer product, inspection results, materials records, issued supplies for the product, production and quality records according to document of determination, discrimination and tracing possibility of products (PR-OP-Q7-15).

24 Page 24 of Customer Properties NA Products Keeping Each concerned department shall keep compliance of components, supplies and products in the stores, during production phases and delivery to the customer. This keeping includes: A. Discrimination Materials, supplies and products are discriminated during production and final product phases in order not to be used spontaneously, and discrimination of their monitoring and measurement will be performed according to document of determination, discrimination and tracing possibility of products (PR-OP-Q7-15). B. Handling Components and supplies will be handed in the stores and during production phases by handling equipments suitable to type of components and supplies for their keeping according to materials and products handling document (PR-OP-Q7-16). C. Packaging Rollers, on which cables will be loaded, will be prepared, winding cables on them and then packaged and writing information of the cable, specifications and company name. Also, enameled wires and building wires will be packaged according to packaging document (Pr-OP-q&-17). D. Storage Materials, supplies, final product and components will be stored in the stores and storage areas in the company according to storage requirements in order not to be damaged or reduced in their value. Also there is a regulation for entry and issuance of items from the stores; as well as stores are evaluated periodically according to document of storage of materials, production supplies and spare parts (ST-OP-Q7-18) and final product storage document (ST-OP-Q7-19). E. Supply Quality general manager shall revise with the customer the quantities ready for supply after testing samples similar to the supplied quantities, issue of delivery forms, record the supplied quantities and provision of transportation cars through the customer or by the company. In case of transportation by the company, cars will be provided from car contractors approved from the company. Transportation cars will be inspected and verify their safety and security and products safety during loading, and firmly tie the products according to type of the product, and during delivery of the products to the customer according to supply document (CS-OP-Q7-21).

25 Page 25 of 38 Control of monitoring and measuring equipments Quality, production and maintenance mangers shall determine the measurements, tests and the required accuracy according to the specifications used in verification of the products and compliance of the measurements of occupational health, safety and environment in case of their measurement internally in the company as well as provision of the suitable devices to perform the measurements and tests and make list of the devices to be updated in case of addition of new devices or canceling devices. The devices will be calibrated to ensure their fitness for measurement and test works. The calibration will be performed internally in the company or externally in firms approved to perform the calibration through annual calibration plan to ensure achievement of products quality and compliance of measurements of occupational health, safety and environment. The devices will be discriminated by the state of calibration. Calibration records and certificates will be kept with the calibration officer in the company according to document of inspection, measurement and test devices. Products or activities affecting occupational health, safety and environment will be traced when tested by using a device out of calibration to revise it and take the corrective measures in case of incompliance of the products or existence of impact on the environment. Devices out of calibration must be discriminated and set aside. When using a computer or software to monitor and measure certain requirements to verify the products, capacity and efficiency of the computer and software must be ensured to fulfill the desired application before using them. Document of control inspection, measurement and test equipments (MA-OP-QS7-22) shows calibration of the devices. 8. Measurement, Analysis and Improvement General The company shall plan and apply monitoring, measurement, analysis and improvement processes required to show compliance of the products and ensure compliance of Quality Management System and sustainability of its effectiveness. Monitoring and Measurement Customer Satisfaction Customer satisfaction is one of the measurements of Quality Management System; therefore sales manager shall prepare a list of customers and develop a plan to survey their opinions periodically. Customers are divided according to the volume of dealing into: Large customers. Medium customers. Small customers.

26 Page 26 of 38 Customer satisfaction of each category of customers is measured annually to obtain customer information and data about quality of the products and opinion of products users, warrantee requirements and analysis of customer complaints. Results of customer opinion survey measurement will be analyzed to cover any remarks and perform the continuous development and improvement of the products and quality regulation applied in the company. The company receives customer complaints, forms a committee of the concerned officials to study and research reasons of the complaint, proposes satisfactory solutions, takes the corrective and preventive measures that prevent the complaints and informs the customers of the solution of the complaints to approve it and be satisfied. Customer satisfaction document (QA-OP-Q8-01) shows customer satisfaction and complaints Check of Quality & Occupational Health and Safety Regulations Company Policy Issuance of documented work documents to plan and implement internal checks to ensure that activities of quality & occupational health and safety regulations in the company and the consequent results are in conformity with the planned arrangements as well as to ensure effectiveness of quality & occupational health and safety regulations ISO9001:2008 & OHSAS18001:2007 and compliance of the laws and legislations. Incompliance reports resulted from the checks shall be sent to the person in charge to take the necessary corrective measures. Planning of the internal checks Quality assurance manager shall develop the internal checks plan of quality & occupational health and safety regulations according to state and importance of each activity and in accordance with internal checks document (QA-OP-QS8-02), where internal checks will be performed for each activity. Additional checks can be performed according to the importance of the activity, results of the previous checks and risks of the activity. Implementation of quality & occupational health and safety checks Checks must be performed only by independent individuals who are not involved in the activities being checked to ensure that they are not affected or biased, and objectivity and impartiality of the check process, where quality assurance manager shall appoint check team for the activities of quality & occupational health and safety regulations in the company. Checks shall be prepared by knowing documents of the regulations applied to the activity required to be checked and then prepare the questions and check lists, and implement the check according to internal checks document (QA-OP-QS8-02) and follow up implementation of the corrective measures of incompliance cases resulted from the check.

27 Page 27 of 38 D. Follow-up If there is incompliance case, the person in charge about the place in which it was occurred, shall provide proposals of the required corrective measures that are suitable for the volume of the problem, and shall verify the correctness and effectives of the application by performing effective follow-up of these measures. Internal checks document (QA-OP-QS8-02) shows method of performing and documenting these checks, follow-up implementation of the corrective measures resulted thereof and keeping their records. Processes monitoring and measurement Quality assurance manager shall coordinate with factories manager and departments to determine standards and methods of measurement of processes effectiveness of the activities of each department according to their effect on product requirements. Effectiveness of quality regulation will be measured by quality assurance manager through its work documents and instructions to indicate effectiveness of the processes to achieve the planned results according to document of monitoring measurement of processes effectiveness (QA- OP-Q8-03). Monitoring of Quality Management System processes is performed through: Results of production processes. Results of inspection of some processes. Results of internal checks. Periodic evaluation of the processes by quality assurance manager. Internal communication between company activities. In case of failure to achieve the planned results of the processes effectiveness, corrective/ preventive measures will be taken to ensure compliance of the processes as shown in the document (QA-OP-Q8-03). Products monitoring and measurement A. Inspection and test processes Quality general manager shall determine inspection and test processes to ensure its compliance with the specifications. He shall determine also standards of compliance, limits of acceptance and rejection of the intermediate products and inform the production to adhere therewith during production phases of the intermediate products, determine methods of inspection and test according to the specifications specified in the supply orders and contracts, provision of monitoring, measurement and test devices according to the required accuracy and the materials used in the tests, verify their fitness and calibrate them to achieve the required specifications of the products according to customer requirements. Inspection and test processes planning document (QC-OP-Q8-04) shows inspection methods according to the specified requirements.

28 Page 28 of 38 B. State of inspection and test State of inspection and test of the supplies, intermediate products and final products will be discriminated through compliance and incompliance seals on quality records and discrimination card of inspection and test state and packaging the complied products and separate the non-complied products away from the complied products according to inspection and test state document (QC-OP-Q8-08). 8-3 Control of the non-complied products Materials and equipments of the non-complied supplies and products shall be discriminated to prevent their spontaneous use and develop the related controls, responsibilities and authorities. Dealing with non-complied products Incompliance report will be issued, recorded in it state of incompliance and the dealing will be as follows: To take the necessary action to eliminate the discovered incompliance case (repair) and inspect and test intermediate and final products again. To permit their acceptance by the competent authority in the company or by the customer. To take an action to reject the non-complied products to be used in other products or determine them. Non-complied products control document (QC-OP-Q8-09) shows this. To return it to the supplier if they are non-complied supplies from the suppliers. Discovering non-complied product in the places of use When discovering non-complied products after supply or at commence of use, they will be dealt according to non-complied products control document (QC-OP-Q8-09) and customer satisfaction document (QC-OP-Q8-01). Non-complied product records will be kept according to records control document.

29 Page 29 of Data Analysis Quality assurance person in charge shall collect and analyze the data related to the following: A. Customer satisfaction and complaints. B. Compliance with product requirements. C. Properties and directions of processes and products. D. Suppliers. E. Performance of occupational health and safety. To indicate suitability and effectiveness of quality & occupational health and safety regulations and evaluate where to make continuous improvement for quality & occupational health and safety regulations according to data analysis document (QA-OP-QS8-10). Continuous improvement Quality assurance manager shall collect the data necessary for determination processes and activities required to continuous improvement of effectiveness of quality & occupational health and safety regulations by using policy and objectives of quality & occupational health and safety, results of internal checks, corrective and preventive measures, management checks and data analysis (customer satisfaction- compliance with product requirementsproperties and directions of processes and products-suppliers- performance of occupational health and safety). Incompliance and corrective / preventive measures Incompliance cases Quality assurance manager/ occupation health and safety section head shall determine incompliance cases and take corrective / preventive measures that commensurate with the volume of the problem and its effect to remove the actual or potential reasons of incompliance. Incompliance cases can occur due to the following reasons: Non-complied products/ supplies. Customer feed back including customer complaints. Internal and external checks of quality & occupational health and safety management regulations. Management check of quality & occupational health and safety management regulations. Results of occupational health, safety and environment performance evaluation.

30 Page 30 of 38 Incompliance with the laws resulted from monitoring and measurement of safety and environment. As a result of violations from the bodies in charge as a result of violation of laws. As a result of daily inspection of risks and secure of machines, equipments, emergency and response equipments and commitment of workers with safety and security instructions. As a result of existence of violations in application of quality & occupational health and safety regulations and in implementation of occupational health and safety programs, as shown in corrective measures document (QA-OP-QS8-11). In case of discovering incompliance cases, they will be solved and dealt with according to corrective/ preventive measures document (QA-OP-QS8-11) Corrective measures The company shall take the necessary corrective measure appropriate to the effect of incompliance case related to quality & occupational health and safety to remove its reasons, and prevent its occurrence again. Corrective/ preventive measures document (QA-OP-QS8-11) shows the steps followed to issue requests of corrective measures resulted from results of internal and external checks, management check of quality & occupational health and safety, results of measurement, monitoring and inspection of safety and environment, performance evaluation, performance of occupational health and safety and follow-up of its implementation, evaluate the need to take measures that prevent their occurrence again, document and check the taken corrective measures to make continuous improvement. The corrective / preventive measure will be studied if there are new risks or change in the existing risks and need new control method or to make changes in the existing control method. In this case the strength of the resulted risks will be evaluated to determine the suitable control method to prevent/ reduce the risks. Preventive measures The company shall determine the necessary preventive measures suitable for the effect of the expected incompliance to eliminate its reasons and prevent its occurrence according to Corrective/ preventive measures document (QA-OP-QS8-11), which shows documents of determining the expected incompliance and knowing its reasons and then evaluate the need to take measures that prevent its occurrence and check the taken preventive measures to make the continuous improvements.

31 Page 31 of 38 (SECOND) Requirements of Occupational Health & Safety Regulation OHSAS18001:2007 Independent of Quality Regulation ISO9001:2008

32 Page 32 of 38 Company Policy Part (3) Planning The company performs the necessary planning to control the risks resulted from its activities, services and products through documented work documents including determination, evaluation and control of the risks resulted from company activities and products and their effect on workers health and safety according to occupational health and safety laws and legislations. Planning process includes also determination of provisions of laws and legislations, determination of quality & occupational health and safety objectives and development of the programs required to achieve them. The company has performed the necessary planning to determine, evaluate and control the risks according to the following: Determination, Evaluation and Control of Risks The company has determined, evaluated and controlled the risks in the processes and places in the company and updated them continuously as well as determination and evaluation of the risks in the places in which works are performed inside the company by the contractors in addition to the places in which exist the visitors inside the company, and also the risks created outside the work and can affect company workers health and safety. Head of occupational health and safety section in the company has counted all risks and determined the obligations of each risk, whether legal obligations, occupational health and safety requirements or other requirements, and determined suitable control measures to prevent or reduce the risks that may cause injuries, diseases and harms to workers or company. Document of determination, evaluation and control of risks (SE-OP-S3-01) shows this. Legal and other requirements Legal, legislative and other requirements applicable to the company shall be determined and provided as a step in the planning as well as follow-up the amendments and new issues to be provided by administrative affairs general manager to determine the articles applicable to the company and workers, occupational health and safety risks of its activities and products and evaluate their effect on workers health and safety after taking measurements and control the processes that produce environmental aspects. Document of determination and provision of laws and legislations (AD-OP-S3-02) shows this. Head of occupational health and safety section, department managers and section heads shall make the workers aware of the laws applicable to the workers and company activity, effects and risks that may occur from the activities exist in the company and the related articles in the laws.