Department of Health & Human Services

Transcription

1 Department of Health & Human Services Position description Advanced Case Manager The Refugee Minor Program (RMP) is responsible for providing case management, supervision and support to young refugees. While the Refugee Minor Program is provided through the South Division, services are provided across the state. As a Case Manager your role will be to support the settlement process for refugee minors without parents in Australia and to supervise their care arrangements. Are you Able to develop new and innovative ways of engaging children, young people and families in a culturally appropriate manner? Able to work in a collaborative and strength based approach to achieve positive outcomes for vulnerable children and young people? Continually improving your skills and knowledge to further develop your professional practice? Title Advanced Case Manager Classification CYF 3 Team, unit Branch/area/region Division Work location Position number Refugee Minor Program, Family Records and Intercountry Services Divisional Child Protection, Family Records & Intercountry Services, Refugee Minor Program, South Division Dandenong and Footscray DHHS/SSD/ Footscray DHHS/SSD/ Footscray DHHS/SSD/ Dandenong DHHS/SSD/ Dandenong Employment type Salary range Position reports to Ongoing, Full-time (76 hours per fortnight) CYF 3 $79,738 - $89,694 p.a. plus Superannuation Team Leader, Refugee Minor Program Case Management Team Further information Marcela Nunez, Operations Manager on Closing date Sunday 22 July 2018

2 Organisational environment The department develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. We take a broad view of the causes of ill health, the drivers of good health, the social and economic context in which people live, and of the incidence and experience of vulnerability. Our vision is to support and enhance the wellbeing of all Victorians. We aspire to be an organisation where everyone is committed to achieving our vision and demonstrates our values in all that they do. We are respectful We have integrity We collaborate We care for people, families and communities We are accountable We are innovative The department is committed to the safety of its clients. The department takes a zero tolerance approach to abuse, including child abuse and abuse of people with disability. Departmental employees are required to comply with all legal requirements including the Child Safe Standards to keep children safe from harm and abuse. Division Service Design and Operations Service Design and Operations is responsible for the design and delivery of services and improved client outcomes across the department s divisions, regions and areas. It oversees the translation of policy into operational service delivery. The four divisions across the state provide strategic oversight and coordination for the areas and regions within them. The divisions provide corporate and administrative services and oversee service implementation, quality and performance and also play a critical role in emergency management and in dealing with the department s regulatory obligations where community safety is at risk. Service Design and Operations provides practice leadership for human services professionals in Victoria and leads the design and development of integrated health and human services and statutory functions. In addition Service Design and Operations provides leadership for innovative service design to better meet demand, provide improved outcomes and oversees the youth and disability affairs portfolios. Branch Child Protection Branch The Child Protection Branch provides child-centred, family-focused services to protect children and young people from significant harm caused by abuse or neglect within the family. The branch also aims to make sure that children and young people receive services to deal with the effect of abuse and neglect on their wellbeing and development. The role of the Child Protection Branch is to: receive reports from people who believe a child needs protection from abuse or neglect Advanced Case Manager 2

3 provide advice to people who report cases of abuse or neglect investigate when a child is believed to have been abused or is at risk of abuse or neglect refer children and families to services in the community for ongoing support and harm prevention take matters to the Children's Court if the child's safety within the family cannot be guaranteed supervise children on legal orders granted by the Children s Court. Role of unit The Refugee Minor Program is one of three statewide services provided through the Family Records and Intercountry Services program. The unit also includes Inter-country Adoptions Victoria and the Family Information Networks and Discovery service. These services are accountable to the Director Child Protection in the South Division. While the Family Records and Intercountry Services program is provided through the South Division, it is provided to the whole of the state of Victoria. Currently this includes offices in Melbourne, Dandenong and Footscray. The Refugee Minor Program (RMP) is responsible for providing case management, supervision and support to young refugees who have come to Australia with a parent or guardian and have been referred by the Commonwealth. RMP will exercise guardianship responsibilities for some of these young people under the Immigration (Guardianship of Children) Act Most of these young people live in the care of relatives. The role of the program is to ensure these care arrangements are safe, stable and meets the need of the child. Purpose and accountability Accountabilities Operating at CYF 3 level, you will: 1. Carry a case load of approximately 20 children and/or young people. This will vary dependant upon the required intensity of service for such clients. 2. Work directly with unaccompanied young refugees in a manner that is sensitive to issues pertaining to diversity of gender, race, religion and culture, in dealing with clients and their caregivers from culturally and linguistically diverse backgrounds. This includes developing ways of engaging clients, some of whom may not have responded to traditional intervention. 3. Under general supervision, provide quality, timely and effective case practice and case management services within the established framework and operational policies. This includes conducting comprehensive assessments of the needs of clients and based upon these needs, developing case plans. 4. Respond to incidents involving clients, proactively developing and implementing risk management plans. 5. Engage with a wide range of key stakeholders and represent the department in government and stakeholder activities; 6. Participate actively and professionally in supervision, meetings and professional development opportunities. 7. Be able to work in other Family Records and Intercountry Service teams as an advanced case manager (CYF3) at times as required. 8. Prepare documentation and make recommendation in a timely manner in the established format as required by the program 9. Keep accurate and complete records of your work activities in accordance with legislative requirements and the department's records, information security and privacy policies and requirements. 10. Use the Client Relationship Information System (CRIS) for all recording, analysis and review of client information and use a wide-range of IT/web-based applications in accordance with departmental guidelines and privacy principles. Advanced Case Manager 3

4 11. Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures. 12. Demonstrate how the actions and outcomes of this role and work unit impact clients and the department s ability to deliver, or facilitate the delivery of, effective support and services. Selection criteria Knowledge and skills 1. Stakeholder management: takes concrete steps to add value for the stakeholder; links people with other areas (as appropriate), monitors client and stakeholder satisfaction; constructively deals with stakeholder issues. 2. Influence and negotiation: adapts the content, style, message or tone of a presentation to suit the audience and plans how to tackle objections; sells own ideas by linking them to others values, needs and goals; negotiates and implements a well-planned course of action to achieve a specific impact. 3. Written communication: prepares briefs, letters, s and reports using clear, concise and grammatically correct language; ensures written communications contain necessary information to achieve their purpose; uses appropriate style and formats. 4. Problem solving: seeks all relevant information for problem solving; investigates and probes for the facts; liaises with stakeholders; analyses issues from different perspectives and draws sound inferences from information available; identifies and proposes workable solutions to problems. 5. Self-management: accepts responsibilities for own actions; focuses on the most important goals; has a realistic and balanced view of own strengths and weaknesses; recognises own feelings and personal prejudices and understands why they occur. Personal qualities 6. Customer/client focus: listens to customers; actively seeks to meet customer needs; seeks ways to improve services; committed to delivering high quality outcomes for clients. 7. Empathy and cultural awareness: pays attention to words, expressions and body language; paraphrases messages to check understanding; shapes responses to individuals, based on a range of information they have noted; communicates well with, relates to and sees issues from the perspective of people from a diverse range of cultures and backgrounds. 8. Initiative and accountability: proactive and self-starting; seizes opportunities and acts upon them; takes responsibility for own actions. 9. Teamwork: cooperates and works well with others in pursuit of team goals, collaborates and shares information, shows consideration, concern and respect for others feelings and ideas, accommodates and works well with the different working styles of others, encourages resolution of conflict within the group. Safety screening All competitive applicants are subject to a satisfactory National Police History Check as part of the recruitment assessment process. Applicants who have lived overseas for 12 months or longer during the past 10 years are required to provide the results of an international police check. Applicants should contact the relevant overseas police force to obtain this and submit as part of their application. Details of overseas police agencies are available on the Department of Immigration and Border Protection website ( and search under 'Character and Police Certificate Requirements How do I obtain a police certificate?'. Advanced Case Manager 4

5 Qualifications A recognised Social Work degree or a similar welfare or behavioural related degree which includes: OR (a) a primary focus on child development, human behaviour, family dynamics and/or impacts of trauma; and preferably (b) a practical component such as counselling or case work practice A recognised Diploma of Community Services Work, or similar qualification which is studied over a minimum of two academic years of full-time study (or part time equivalent) and includes: AND (a) a primary focus on child development, human behaviour, family dynamics and/or impacts of trauma (b) supervised fieldwork placements (ideally completed within the child and family welfare sector) and at least one unit of study in case management, case work practice or counselling A valid driver s licence A current Employee Working with Children Check (WWCC) card is required and will need to be provided prior to commencement of employment by the applicant. Once they have joined the department, they must notify DoJR that they have a new employer within 21 days of becoming an employee and provide the correct Central Office employer address irrespective of their actual work location Currency will need to be maintained by the employee for the period of employment. Specialist expertise Demonstrated at least three years of experience and ability to deliver case management services to children and adolescents. A sophisticated understanding of refugees with multiple and complex issues, trauma and the issues and needs associated with positive resettlement. Conditions and benefits People who work for the department must comply with the Code of Conduct for Victorian Public Sector Employees 2007 and agree to work according to our values of quality, collaborative relationships, responsibility, client focus, professional integrity and respect. Employees of the Department of Health & Human Services can enjoy a range of generous Victorian Government employment benefits. These include attractive salaries, flexible leave arrangements and training and development opportunities. Please see The department promotes diversity and equal opportunity in employment. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, please contact our Diversity Unit on DiversityInclusion@dhhs.vic.gov.au. How and where to apply The Department of Health & Human Services prefers job applications submitted electronically to best manage administrative and environmental resources. If you are unable to apply online, please follow the instructions below to submit a paper copy. Online existing staff: click through to the job opportunities page from the department s intranet homepage. Online external applicants: visit the job search page at Paper copy all applicants: complete a Hard Copy Application for Employment form available via the links above or the contact for further information noted on page 1 of this document. Paper applications should quote Advanced Case Manager 5

6 the job reference number on the outside of the envelope and be posted to: Recruitment Officer, Department of Health & Human Services, PO Box 1661, Traralgon Vic 3844 If you are unable to apply online or having difficulties accessing the information online, please phone or for assistance. Other relevant information For other important information about the recruitment process, please read the department s Information for applicants page at or request a copy from the contact for further information listed under the Position details section of this document. Advanced Case Manager 6