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1 !"#!"$#%& "'("))"*("%#+!,-.+%(,*#/*-,-0%/12!,3"1"*# #$4/*.%5,-!%,!.$*/6$#/,*%#,%#+"%*"'#%)"3"),3"!3/"7 ï 2-day Retreat ï Conducted by Guide ï Focused on the 8-step Blueprint for Excellence Process ï 130+ page workbook ï Blueprint Tools CD

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5 !"#!"$#%D $((,12)/0+/*.%1$E,!%.,$)0 F!"$4/*.%#+"1%/*#,%1$*$."$F)"%0#"20,3"!3/"7 ï 1-day Retreat ï Conducted by Guide ï Focused on how to tackle major goals, assignments and projects ï 60+ page workbook ï Very interactive

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9 !"#!"$#%O 0-0#$/*/*.%5,-!%2!,.!"00 $((,12)/0+/*.%#+"%.,$)0%5,-%0"#P%$.$/*%$*Q%$.$/*,3"!3/"7 ï 1-day Retreat ï Conducted by Guide ï Focused on rolling Blueprint throughout an organization ï 30+ page workbook ï Very interactive

10 /#'*#+'$X$1.$5#*>$1"'#*+)'15#< F(#'(#*$)%-3,#'1"6$#8#*)1.#.$+. +"$#"'1*#$),+..$'%6#'(#*$%*$1" 6*%93.$%*$'#+-.C$3+*'1)13+"'.$?1,,,#+*"$"%'$%",>$'(*%96($'(#$1"39' %&$'(#$M912#C$B9'$+,.%$&*%-$'(#1* 3##*.$?1'(1"$'(#$6*%93< /#-%51"6$'(#$B+**1#*.$'% #8)#,,#")#$1.$+$;#>$'%$(%?$&+.'$+" %*6+"1:+'1%"$)+"$-+;#$.16"1&1)+"' 1-3*%5#-#"'.$'(+'$B#"#&1'$+,, 1" ,.$?1'(1"$'(#$)%-3+">< =(#$'(1*2$/#'*#+'$%&&#*.$3*+)'1)+, +251.#$+"2$.'*+'#61#.$%"$(%?$'% *#-%5#$'(%.#$B+**1#*.<

11 =(#$9.#$%&$P9%'#.$'(*%96(%9'$'(#?%*;B%%;$?1,,$(#,3$'%$#-3(+.1:# '(#$1-3%*'+")#$%&$'(#$3*1")13,#. B#1"6$'+96('< =(#$-+T%*1'>$%&$'1-#$.3#"'$1" /#'*#+'$X$1.$6#+*#2$'%?+*2 3+*'1)13+'1"6$1"$+$?#,,$'(%96('$%9' #8#*)1.#$?1'($>%9*$3##*.<

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13 2!"0"*#$#/,* 7/**/*.%#+!,-.+%"'("))"*(" (!"$#/*.%$%0#!$#"./(%(,12"#/#/3"%$Q3$*#$.",3"!3/"7 ï 2-hour presentation ï Presented by Guide ï Focused on catching the vision of the Blueprint for Excellence program ï Chapter members select employees they want to attend ï Two presentation times to choose from

14 =(#$M912#$?1,,$3*%512#$#8A +-3,#.$%&$;#>$B9.1"#..$+*#+.$+"2 21.)9..$'(#$3*%B+B,#$%9')%-#. 615#"$#+)($%&$'(#.#$'?%$+3A 3*%+)(#.< O-%"6$%'(#*$'(1"6.C$'(1. 3*#.#"'+'1%"$)%5#*.$'(# 21&&#*#")#$B#'?##"$'+;1"6$+ 4)(+")#$&%*$.9))#..7$+33*%+)( +"2$+$4,#+5#$"%'(1"6$'% )(+")#7$+33*%+)($'%$"#? +..16"-#"'.C$#"2#+5%*.C 3*%T#)'.C$#')<

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`9*^9#(,#"$a$U%<C$D<U<

18 !"#$%&'()*("%+,&(&-$)"%+.&##/ Step 1: Envision Create a vision for your business that can be clearly communicated and that generates enthusiasm and excitement by team members. The first critical step is for the organization to define its destiny in broad, but clear terms. Upstream Tool: Vision Creation Guide Step 2: Examine Examine your organization s strengths and weaknesses in five key areas of business. It is by evaluating your key performance indicators on a periodic basis that gives you the proper frame of reference for how far you have progressed. Upstream Tool: Organization Evaluation Process Step 3: Discover Identify the things you would like to change about your business. Sometimes the biggest challenge to change is thinking we already know what to change first. The discover phase goes a long ways toward developing a sense of teamwork, unity and synergy within your company. Upstream Tool: Establishing Organization Goals Step 4: Prioritize Establish consensus as a group on those items that need immediate attention. Reduce your list of business objectives to a more manageable number and prioritize them to help you select a realistic set of quarterly goals. Upstream Tool: Establishing Organization Goals Step 5: Set Goals Select quarterly goals to work on as a company that effect real change. Although it makes sense to establish business objectives that cover a year or more, you should set goals that can be accomplished in 3-5 months that will allow you to move forward. Upstream Tool: Establishing Organization Goals Step 6: Entrust Properly assign goals to staff and empower them to succeed. The key to moving forward is to get everyone in the business to feel passionate about the continuous climate of improvement. Upstream Tool: Action Plan Step 7: Monitor Monitor staff accountability through proper monitoring and follow up. Design processes to keep the spotlight on your organization s goals and keep everyone motivated to reach your established goals. Step 8: Fine-Tune Make needed adjustments to keep improving your business continuously. Identify the proper process to evaluate your progress and establish new goals as existing ones are completed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b>.'#-.!)$%C3$>%>#$+$%>$%>'3*$(%*1%91?%4:*%>$+$%71,*%13%#1>%*1%9$*%*#$+$;%"#$%D/,*+$'8%A8/+12$8$3*%E+16$,,%9'2$%:,%*#$%*117, '3(%*#$%/'*#%*1%#$7/%:,%5.3(%1:+%>'=%:/,*+$'8;%"#$%613*.3:'7%,://1+*%'3(%51771>%:/%#',%9.2$3%:,%'%,*+$39*#%'3( (.+$6*.13%*1%#$7/%:,%9+1>%1:+%7$'($+,%'3(%1:+%4:,.3$,,;B /#B#))+$E1661".C$^+*+'(%"$M*%93

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