Agile & DevOps: Handling Resistance KATY SAULPAUGH, AGILE PRACTICE LEAD

Transcription

1 Agile & DevOps: Handling Resistance KATY SAULPAUGH, AGILE PRACTICE LEAD

2 ABOUT ME Katy Saulpaugh Katy Saulpaugh is an expert agile practitioner who has implemented culture and technology change strategies at all scales for private, public and nonprofit clients in the US and Europe. She specializes in agile coaching and facilitation, and has enabled clients to become more agile at the team and organization level. She has also developed solutions to drive adoption for IT and knowledge management projects using online communications, instruction design, and employee engagement approaches. Outside of her professional work, Katy is a founding member of the Washington, D.C. chapter of the Association of Change Management Professionals. ENTERPRISE AGILE COACH & CHANGE

3 EK AT A GLANCE STABLE CLIENT BASE Federal 40% 60% Commercial 20+ EXPERT CONSULTANTS BASED IN DC BLOGS 5 AREAS OF EXPERTISE PRESENTATIONS 100+ AGILE TRANSFORMATION CHANGE MANAGEMENT CONTENT & BRAND STRATEGY SOFTWARE DEVELOPMENT STRATEGY & DESIGN GLOBAL REACH WITH CLIENTS IN 12+ COUNTRIES VIDEOS WHITEPAPERS PUBLISHED CONTENT BY EK CONSULTANTS = 10 pieces of thought leadership

4 TABLE OF CONTENTS 1 WHAT RESISTANCE LOOKS LIKE 2 TIP #1: TRANSLATE TO BUSINESS TERMS 3 TIP #2: SHOW HOW AGILE + DEVOPS CONCEPTS WORK OUTSIDE IT 4 TIP #3: TELL THE STORY OF TRANSFORMATION

5 OVERHEARD ON AGILE + DEVOPS You go ahead and do DevOps, I ll keep using my process that works for me I need to know what we re delivering because I have to plan next year s budget Agile doesn t work for the kind of creative work I do, which takes time Can you show me how to matrix someone across 20 projects?

6 DEVOPS RESISTANCE

7 CULTURAL FACTORS OF AGILE + DEVOPS ADOPTION Managers Don t want to make decisions quickly. Afraid of teams losing accountability. Don t want ownership without control. Team Members Don t want ownership of process improvement. No longer rewarded for hero syndrome. Afraid of being punished if an experiment fails. 7

8 HOW TO HELP: CHANGE MANAGEMENT Change Management: a discipline focused on increasing adoption of a people, process, or technology change COLLABORATE With users to create understanding MEASURE Success and improve iteratively EK s Change Model Tools of the trade: communication, engagement, training, and coaching LISTEN To feedback and show its impact on the project COMMUNICATE Early results using two ways channels

9 3 CHANGE MANAGEMENT TIPS 1. Translate to business terms 3. Tell the story of transformation 2. Show Agile + DevOps can thrive in other contexts 9

10 TIP #1 TRANSLATE TO BUSINESS TERMS

11 DEFINITIONS OF AGILE AND DEVOPS A process, method or set of tools to run IT projects An approach emphasizing learning and adapting with your customers 11

12 HOW AGILE IS USUALLY EXPLAINED

13 A MORE BUSINESS FOCUSED ALTERNATIVE 13

14 HOW DEVOPS IS USUALLY EXPLAINED

15 A MORE BUSINESS FOCUSED ALTERNATIVE Credit: Gene Kim 15

16 BUSINESS VALUE OF AGILE + DEVOPS WE NEED TO CHANGE TO RELEASE PRODUCTS MORE OFTEN MAKE COLLABORATION WITH CUSTOMERS EASIER BECOME MORE EFFICIENT IN OUR PROCESSES EMPOWER TEAMS TO MAKE MORE DECISIONS IMPROVE AVAILABILITY, RELIABILITY, AND SECURITY

17 TIP #2 SHOW HOW AGILE + DEVOPS CONCEPTS WORK OUTSIDE OF IT

18 PROBLEMS WITH LIMITING AGILE TO DEV Limited collaboration Out of sync with product cycles Expectation setting becomes onerous 18

19 AGILE IN OTHER DISCIPLINES EDUCATION LEGAL MARKETING CUSTOMER SUPPORT 19

20 TIP #3 TELL THE STORY OF TRANSFORMATION

21 THE FUTURE NEED FOR AGILE + DEVOPS Never 15% Always 9% HOW OFTEN AGILE PROJECT MANAGEMENT IS USED (PMI PULSE OF THE PROFESSION, 2016) Rarely 17% Often 28% 2/3 of IT organizations are either fully agile or or leaning toward agile Scaling agile is increasing: 57% of organizations use Agile for program management; 51% use Agile for portfolio management Sometimes 31% DevOps adoption is at 38% (Gartner, 2016) Agile approaches are being used for teams outside of IT such as marketing and HR

22 HOW TO MEASURE AGILITY Flexible Controlling Choice Destiny Urgency Deliberation Risk Reward Formal Informal Team focused Individual focused 22

23 HOW TO MEASURE AGILITY Flexible Controlling Choice Destiny Urgency Deliberation Risk Reward Formal Informal Team focused Individual focused 23

24 HOW TO TELL THE STORY OF AGILE + DEVOPS Spread awareness of why the change is taking place. Helping people understand benefits to them of adopting What s in it for me? Agile and DevOps. Create feedback loops, fostering trust and transparency. 24

25 RECAP: THREE TECHNIQUES 1. Translate to business terms 3. Tell the story of transformation 2. Show Agile + DevOps can thrive in other contexts 25

26 Q & A SESSION Q & A THANKS FOR LISTENING IT S TIME FOR LINKEDIN.COM/IN/KATYSAULPA UGH KSAULPAUGH@ENTERPRISE-KNOWLEDGE.COM