Want to make a Hifference? HIF is looking for their next L&D Consultant

Transcription

1 Want to make a Hifference? HIF is looking for their next L&D Consultant Learning & Development Consultant - full time, permanent. About HIF HIF is a multi-award winning not-for-profit health insurer with a proud history of serving our Members. Visit hif.com.au/about-us to find out more about who we are and what we stand for. We re all about choices at HIF, so here s one for you: Do you want to be a tiny cog in a big machine, or have a big impact within a small team doing big things? Want to go through the motions, or make an impact with people? The Role HIF strives to provide an outstanding Member experience. This experience is underpinned by HIF s internal training capability, achieved by investing time and resources to ensure all of our people are on the leading edge of changing products, legislation, and system enhancements specific to HIF and the Private Health Insurance industry. The Learning & Development Consultant performs a critical function in proactive technical training as well as the coordination of wider business learning and development (L&D), and is also integral to promoting and leading a learning culture at HIF. This role is made successful by a passionate individual who is comfortable with both learning design and facilitation, and who clearly understands that they contribute to the success of the business through the quality and professionalism of their L&D service delivery. The Team We are punching well above our weight having received the HRD Innovative HR Teams Award in 2016, so you too, will now be responsible for keeping up the image. We like to be agile at HIF so expect to communicate and collaborate. Working with a team of Quality Coaches, a PPC Consultant, and reporting to the PPC Manager you will be heavily supported when working with us to achieve HIF s strategic goals. Your experience, energy, and tenacity will ensure you achieve successful outcomes that we will all celebrate. What we are looking for in you We are looking for you to be amazing at what you do as an inspired and passionate person that will be able to positively contribute to HIF's internal professional culture. You will be a passionate professional who clearly understands that they contribute to the success of the business through the quality and professionalism of their L&D service delivery. HIF are in a period of increased innovation and agility, allowing us to strive for Member service excellence. We are looking for you to be awesome at what you do as an inspired and passionate person that will be able to positively contribute to HIF's internal development culture! You ll be a problem solver who s as comfortable in meetings with stakeholders as you are at the front of a training room. Please read the full position description for specifics, as you can guarantee this will be a competitive assessment process. What you ll need Highest Regard: Experience in driving customer service/experience learning outcomes, particularly within a strong customer service industry/business. Essential knowledge / Experience: Ability to perform training needs analysis, provide advice on needs, and develop L&D plans to suit Exceptional interpersonal, written and verbal communication skills inc. advanced presentation skills utilising a range of delivery methods Strong knowledge of MS Office suite products Strong experience in the preparation and delivery of quality training programs Experience within a commercial and multi-faceted business

2 Experience consulting with staff and managers on training needs and benefits Experience providing a professional solutions-focussed service to an internal customer base. Desirable: Experience within a systems-driven regulated and/or customer service industry Experience with developing/delivering customer service training programs Knowledge of the Private Health Insurance industry Experience in various Learning Management Systems Experience in elearning planning and creation What you ll get In addition to the opportunity to make your mark within our buzzing team, you ll enjoy a package including 10.5% super, accrued rostered days off, discounted health, pet and travel insurance cover (take a breath) an industry-leading wellbeing program, an Employee Assistance Program, free flu shots and heaps of great social events. What s more, you ll get it all in our funky new office, just a stone s throw from Perth city centre. How to apply We re looking for creative individuals who care about doing the right thing, who are flexible, and who enjoy breaking new ground. If that s you, find out more now at hif.com.au/careers-at-hif. To complete your application please select Apply Now to create a profile and upload your current CV and cover letter. Enquiries For enquiries on this position, please contact Shaun Williams, People, Performance and Culture Manager, on Please note that enquiries and/or candidate submissions from recruitment agencies will not be accepted. Applications Close We will be reviewing applications ASAP. Applications will remain open and assessed as received until closed

3 Position Description Key Position Information Position Learning & Development Consultant Department Corporate Services Team People, Performance and Culture Reports to People, Performance and Culture Manager Direct Reports Nil Location HIF Head Office Stirling Street Perth Status Full Time Effective Date 27 July 2018 Position Summary HIF strives to provide an outstanding Member experience. This experience is underpinned by HIF s internal training capability, achieved by investing time and resources to ensure all of our people are on the leading edge of changing products, legislation, and system enhancements specific to HIF and the Private Health Insurance industry. The Learning & Development Consultant performs a critical function in proactive technical training as well as the coordination of wider business learning and development (L&D), and is also integral to promoting and leading a learning culture at HIF. This role is made successful by a passionate individual who is comfortable with both learning design and facilitation, and who clearly understands that they contribute to the success of the business through the quality and professionalism of their L&D service delivery. Key Responsibilities HIF Values HIF places great importance upon our Values as they guide everything we do in building our successful member-focussed business. The Values of Care, Agility and Innovation underpin every decision and form a fundamental element of how each role is expected to perform. Learning and Development Plan, develop and deliver a learning and development service across the business, covering (at a high level): o provision of learning advice, support and assistance to leaders and to their people; o implementation of instructional design methods to deliver the best outcomes; o understanding and embracing adult learning principles in content output; o blended delivery techniques; o consultation, research, analysis, identification, development and maintenance of learning programs; o professional and non-technical-skill development for people leaders as well as front-line staff; o technical process, systems, product and industry training; o induction training/onboarding. Scope of training can include educating in customer service excellence, soft skills, personal development, product selling/sales, company policies, procedures, legislation, systems and product information required to enable staff to perform at a high level within their specific roles. Establish comprehensive training scenarios within HIF's core health insurance application database system. Coordinate ad-hoc training involving other internal/external trainers to deliver specialist training. Conduct training needs analysis across varying functions. Work with all internal stakeholders as appropriate and as needed to resolve learning-related issues. Maintain a current and advanced knowledge of business systems and processes alongside best practice learning and development approaches. Maintain relationships with external third-party product providers. Administer elearning via a Learning Management System framework. Conduct basic monitoring and evaluation of training outcomes. Contribute to PPC-led culture and engagement initiatives and events such as Mental Health Week, monthly charity and/or health & wellbeing activities etc. Compliance and continuous improvement Page 1 of 6

4 Through ongoing communication with the People, Performance & Culture (PPC) Manager and other stakeholders, ensures that all training resources (i.e. documentation and manuals) relevant to health insurance, including those facilitated through third parties, are compliant to legislation. Participate in program evaluation, giving and receiving feedback and improvement recommendations to departmental managers/team leaders in relation to their staff and operational practices as appropriate. Reporting and Documentation Maintain a training calendar in collaboration with the PPC Manager and other stakeholders that is aligned to the needs of HIF, including its business strategy. Develop and maintain skills matrices as required. Proactively develop and maintain training materials (e.g. trainer/learner guides, activities, quizzes, competency assessments) across the business as required. Provide regular reporting to the PPC Manager identifying training completed and outcomes achieved. Ongoing recording, maintenance and review of training feedback, acting on that feedback and testing improvements that are made. Equal Employment Opportunity Demonstrate an active commitment to Equal Employment Opportunity and Diversity ensuring the working environment is free from discrimination, harassment and bullying. Occupational Safety and Health Demonstrate an active commitment to compliance with Occupational Safety and Health policies and procedures to maintain safe work practices and a safe working environment. Continuous Improvement and Risk Conduct themself at all times according to, and not exceed, any authority that may be delegated to them. Without affecting the operation of any code, standard, principle, policy or procedure (howsoever described), ensure any conflict of interest including the appearance of a conflict of interest is disclosed to the appropriate personnel. Other Compliance with all approved HIF policies and procedures. Promote, and where necessary, protect HIF s interests at all times. Represent HIF at internal and external functions, forums and events. Other duties as required. Organisational Context Board of Directors Managing Director Executive Manager Member Experience Executive Manager Brand & Growth Executive Manager Corporate Services Chief Financial Officer Chief Risk Officer Member Services Member Benefits Product Marketing Sales Communications People, Performance & Culture Project Management Systems Admin Finance Business Information Risk & Compliance Position Context People, Performance & Culture Manager PPC Consultant L&D Consultant x3 Quality Coach x3 Page 2 of 6

5 This position description captures the role requirements and context in great detail however is not exhaustive in that individual role requirements can reasonably change from time to time as the needs of the business evolve. In this, the position description may also evolve in order for HIF to remain agile and innovative within the Health Insurance industry. Should the role diversify outside of the skill set of the incumbent, training and support will be provided to meet the new role requirements, however an incumbent must proactively notify his/her manager of any identified skill or training requirements Page 2 of 6

6 Person Specification Position Information Position Learning & Development Consultant Department Corporate Services Team People, Performance and Culture Qualifications Essential: Nil Preferred: Cert IV in Training and Assessment Effective Date 27 July 2018 Values Alignment Demonstrated alignment to the HIF Values of Care, Agility and Innovation. Knowledge Essential Ability to perform training needs analysis, provide advice on needs, and develop L&D plans to suit. Exceptional interpersonal, written and verbal communication skills inc. advanced presentation skills utilising a range of delivery methods. Strong knowledge of MS Office suite products. Highly Desirable Knowledge of the Private Health Insurance industry. Experience Capability Profile Please select 6-8 capabilities essential to the successful performance of the person in this position. Dimension 1 - Self Awareness þ Continuous Learning þ Self Confidence þ Personal Impact Integrity Essential Strong experience in the preparation and delivery of quality training programs. Experience within a commercial and multi-faceted business. Experience consulting with staff and managers on training needs and benefits. Experience providing a professional solutionsfocussed service to an internal customer base. Highly Desirable Experience within a systems-driven regulated and/or customer service industry. Experience with developing/delivering customer service training programs. þ Understanding Others Resilience Dimension 2 - Accountability Strategic Leadership þ Self Management þ Planning & Organising Organisational Awareness Compliance Awareness Meeting Management Strategic Influence Analytical Thinking þ Prioritising Industry Awareness þ Technical Expertise Dimension 3 - Performance Leadership Leadership Managing & Leading Others Driving Culture Leading Teams Conflict Resolution Negotiation Managerial Courage Talent & Succession Mngmt Implementing Strategy Decision Making Stewardship External Environment Factors Business Communication þ Developing Others Interpersonal Communication Influencing Dimension 4 - Innovation & Change þ Innovation & Creativity Challenging & Questioning Dimension 5 - Collaboration Teamwork þ Systems Thinking þ Continuous Improvement Risk Taking þ Stakeholder Management Information Sharing Change Leadership þ Organisational Learning Managing Diversity Politically Savvy Other Comments Success in this role will be achieved by someone who is a passionate self-driven educator with a positive and determined attitude.