Health (Optical Retail) (England)

Transcription

1 Health (Optical Retail) (England) Issued by Skills for Health

2 Health (Optical Retail) (England) Information on the Issuing Authority for this framework: Skills for Health The Apprenticeship sector for occupations in health care. Issue number: 3 Framework ID: FR00607 This framework includes: Level 2 Level 3 Date this framework is to be reviewed by: 31/12/2013 This framework is for use in: England Short description The Health (Optical Retail) Apprenticeship Framework supports individuals in the Optical Retail Sector, as part of the wider healthcare team. Optical Assistants and Practice Support Staff have a range of job titles: Dispensing Assistants Optical Assistants Contact Lens Assistants Optical Retail Receptionists All of these support roles assist the Optometrist and/or Dispensing Optician. The average duration for completion of this framework at Level 2 is 15 months and for Level 3 is 18 months.

3 This framework includes: Level 2 and Level 3

4 Contact information Proposer of this framework Skills for Health Developer of this framework Name: Organisation: Organisation type: Job title: Anne Clarke Skills for Health Sector Skills Council Programme Manager Phone: Postal address: Website: Skills for Health Goldsmiths House Broad Plain Bristol BS2 0JP Issuing Authority's contact details Issued by: Skills for Health Issuer contact name: Anne Eaton Issuer phone: Issuer

5 Revising a framework Contact details Who is making this revision: Your organisation: Your address: Sophie Cullen Skills for Health qualifications@skillsforhealth.org.uk Why this framework is being revised New qualification included, expired link removed. Summary of changes made to this framework 1) Framework updated to include new accredited City & Guilds Qualifications in ERR and PLTS Sections 2) Additional Employer Requirements Section: Removed the following text and expired link: 'Further background information regarding Health Sector Apprenticeships can be found at s/apprenticeships.aspx' Qualifications removed (no information) Qualifications added City & Guilds Level 2 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/1812/4) City & Guilds Level 3 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/1854/9) Qualifications that have been extended

6 (no information)

7 Purpose of this framework Summary of the purpose of the framework The framework supports the broad vision of the sector to develop an increasingly skilled, flexible and effective workforce whilst maintaining high quality and safe care for patients and addresses specific outcomes of the Skills for Health Sector Skills Assessment Optical Retail staff work in a range of different organisations ranging from: Large optical retail stores run by one of the major optical retailers Optical retail outlets run by regional groups Independent optical practices/groups that have one or more branches. It is expected that sector employment will grow by 3% above replacement demand (retirement, sickness or transferring to other sectors). This expansion needs to be viewed in the context of an ageing general population who are increasingly susceptible to a variety of diseases such as obesity, diabetes, and glaucoma, which can damage the eye and affect vision. These diseases have a direct effect on demand for appropriate eye care, and thereby an increase in activity levels in the sector. There have been a wide variety of training initiatives over the years, principally operated by the larger companies, and supported by the Worshipful Company of Spectacle Makers. With the introduction of National Occupational Standards (NOS) and the development of the Diploma in Optical Retail (QCF), structured training programmes will support standardised training and development practice within the industry. The implementation of a framework for the sector is a key requirement of the Optical Sector Steering Group Strategy Plan, contributing to the aim of developing a culture of continuous people development and training excellence in the Optical Sector that: Addresses the business and employer needs in the retail sectors Provides a clear career progression route for all employees Creates opportunities for people development into the optical, technology and business professions Positions the competences and skills of employees in UK Optics to be at the forefront of a global industry Combines the improvement in overall standards with a cost effective support programme Offers recognition and reward to individuals and companies/organisations that embrace the principles of training excellence Key areas for Optical Practice include: The Optical profession, the common terms used in optical practice and the optical retail

8 receptionists duties The Eye & Ametropia Basic anatomy and function of the eye, eye conditions, binocular vision and vision fields, myopia, hypermetropia, astigmatism and presbyopia, cataracts, glaucoma, diabetes and refractive surgery Basic Optics & Spectacle lenses Spectacle prescriptions and transpositions, units of measurement, bifocal, trifocal and progressive lenses, coatings and tints, optical centres, PD, decentration and prisms Frames & Fitting Spectacle frames materials, frame construction, BS measurement and spectacle frames, spectacle dispensing Contact Lenses History and development, procedure for fitting, after care and hygiene, types and modalities of wearing On completion of this framework, apprentices will become competent in a wide range of skills including: Communicating with people Dealing with all aspects of basic visual requirements Supporting the optometrist and/or dispensing optician Supporting optical retail processes with regard to efficiencies and productivity Taking on a number of optical tasks Assisting with contact lenses Assist with dispensing glasses Advising individuals who are partially sighted Performing core administrative functions Aims and objectives of this framework (England) The framework will contribute towards developing a health sector with a skilled, flexible and effective workforce whilst maintaining high quality and safe care for patients. Through completion of this learners will gain: Broad base training in the chosen occupational area Work experience that leads to competency in the work place Transferable Skills Employers have endorsed the programme as it gives the broad base training in the skills for the occupational area through the completion of qualifications which are based on National Occupational Standards. This programme leads to better productivity, retention and a qualified workforce which aids the employer. Job role and outline can be viewed later in this document (see section Jobs ).

9 The framework contributes toward addressing the skills gaps identified in the Skills for Health Sector Skills Assessment us/resource-library/doc_download/328-sfh-summary-sector-skills-assessment-2011.html The programme ensures that learners are supported in the application of their learning directly into the workplace. Learners receive a minimum guaranteed amount of on and off the job training and will acquire transferable skills to support further progression. The framework specifically supports the need to develop the skills and knowledge of workers at Career Framework levels 1 4 and provides career progression routes. Entry conditions for this framework There are no specific qualifications required for entry to this framework. Apprentices should: Show enthusiasm for working in Optical Retail, as part of the wider healthcare workforce Have basic literacy, numeracy and communication skills on which the will build Have a suitable level of physical fitness to perform some aspects of the job roles Be willing to undergo an enhanced Criminal Records Bureau (CRB) check Be flexible as there may be a requirement to work rotas Individual health sector employers may have additional employment entry requirements e.g. a current driving licence would also be an advantage (and may be necessary for some roles). Initial Assessment Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs, recognising prior qualifications and experience. (See individual pathways for entry conditions at each level)

10 ... level 2 Level 2 Title for this framework at level 2 Intermediate Level Apprenticeship in Health (Optical Retail) Pathways for this framework at level 2 Pathway 1: Intermediate Level Apprenticeship in Health (Optical Retail)

11 ... level 2 Level 2, Pathway 1: Intermediate Level Apprenticeship in Health (Optical Retail) Description of this pathway Health (Optical Retail). Total 54 credits. Entry requirements for this pathway in addition to the framework entry requirements Applicants to this Apprenticeship will be from different age groups, with differing backgrounds and experience. As a guide, applicants may enter via a range of routes including from: work work experience school college training and/or experience which may include a portfolio showing what they have done Applicants may have already achieved a range of qualifications eg: foundation learning at level 1 Key Skills or Functional Skills Young Apprenticeship Diploma Welsh Baccalaureate (at this time there is no credit transfer) Welsh Baccalaureate with Principal Learning (at this time there is no credit transfer) Other level 1 qualifications Personal Attributes Employers look for health sector apprentices who are: Caring Conscientious Discreet

12 ... level 2 Respectful Personable They also expect them to: Be able to work in a team Carry out their duties meticulously

13 ... level 2 Job title(s) Dispensing Assistants Optical Assistants Contact Lens Assistants Optical Retail Receptionists Job role(s) Support role assisting the Optometrist and/or Dispensing Optician. Typical responsibilities include: Meet and greet customers; Answer the telephone; Book appointments; Pre-screen patients; Dispense glasses; Assist with contact lenses; Handle collections; Repairs; Adjustments and fittings Support role assisting the Optometrist and/or Dispensing Optician. Typical responsibilities include: Meet and greet customers; Answer the telephone; Book appointments; Pre-screen patients; Dispense glasses ; Assist with contact lenses; Handle collections; Repairs; Adjustments and fittings Support role assisting the Optometrist and/or Dispensing Optician. Typical responsibilities include: Meet and greet customers; Answer the telephone; Book appointments; Pre-screen patients; Dispense glasses; Assist with contact lenses; Handle collections; Repairs; Adjustments and fitting A key role as the first point of contact for customers who are visiting the Optometrist and/or Dispensing Optician. Typically they: Greet customers on arrival; Check-in and book appointment(s); Administer record management to support examinations; Process payments for purchases.

14 ... level 2 Qualifications Competence qualifications available to this pathway N/A Knowledge qualifications available to this pathway N/A

15 ... level 2 Combined qualifications available to this pathway B1 - Level 2 Diploma in Optical Retail Skills (QCF) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value B1a 501/1898/5 EDI N/A Notes on competence and knowledge qualifications (if any) On completing this qualification the total number of credits which an apprentice will attain on the Qualifications and Credit Framework (QCF) equals 37 which equals the statutory required minimum of 37 credits. Credit Assignment in Mandatory Units Level 2 Diploma in Optical Retail Skills (QCF) The minimum requirement of 10 credits of assessed knowledge is met in this framework through the achievement of the mandatory and optional units required to meet the credit threshold. The learner may achieve in excess of the minimum requirement in undertaking the full qualification. The list below sets out how the credit has been assigned across mandatory units and gives an example of the option units that could be undertaken F/601/ Introduction to communication in health, social care or children s and young people s settings Credit assigned to knowledge: 1 Credit assigned to skills: 2 Total unit credit: 3 R/500/ Help to maintain health and safety in a retail environment Credit assigned to knowledge: 2 Credit assigned to skills: 2 Total unit credit: 4 D/602/ Meet customers of the optical practice and provide information Credit assigned to knowledge: 1 Credit assigned to skills: 2

16 ... level 2 Total unit credit: 3 H/602/ Contribute to the record keeping of the optical practice Credit assigned to knowledge: 1 Credit assigned to skills: 1 Total unit credit: 2 M/601/ Resolve Customer Service Problems Credit assigned to knowledge: 2 Credit assigned to skills: 4 Total unit credit: 6 Totals (for the mandatory units listed above not entire qualification) Total Credit Assigned to Knowledge: 7 Total Credit Assigned to Skills: 11 Total Unit Credit: 18 The minimum credit required to meet the SASE knowledge component cannot be achieved through completing the mandatory units in this qualification. Of the minimum additional 19 credits required from the option units to meet the credit threshold of the qualification it would be expected that the learner will be able to achieve the additional 3 credits of knowledge. An example of the option units that may be undertaken and the assignment of credit are given below. This example is indicative of the various option units that may be undertaken in this qualification. T/602/ Select and sell optical products to meet customer needs Credit assigned to knowledge: 2 Credit assigned to skills: 2 Total unit credit: 4 Y/602/ Carry out routine optical screening procedures Credit assigned to knowledge: 1 Credit assigned to skills: 3 Total unit credit: 4 F/602/ Determine facial, frame and spectacle lens measurements Credit assigned to knowledge: 2 Credit assigned to skills: 2 Total unit credit: 4 T/602/ Process optical prescriptions and order optical products Credit assigned to knowledge: 2

17 ... level 2 Credit assigned to skills: 2 Total unit credit: 4 L/601/ Introduction to personal development in health, social care or children's and young people s settings Credit assigned to knowledge: 1 Credit assigned to skills: 2 Total unit credit: 3 Totals (for the optional unit selection listed above not entire qualification) Total Credit Assigned to Knowledge: 8 Total Credit Assigned to Skills: 11 Total Unit Credit: 19 Totals (for qualification as outlined in the example above) Total Credit Assigned to Knowledge: 15 Total Credit Assigned to Skills: 22 Total Unit Credit: 37

18 ... level 2 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) English Minimum level or grade Credit value Functional Skills qualification in English 1 5 GCSE qualification (with enhanced functional content) E 5 Key Skills qualification in Literacy achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

19 ... level 2 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Based on employer feedback, there is no ICT requirement for this Framework. However, health sector employers are encouraged to deliver ICT skills locally in line with their organisation s usual practice and to enable Apprentices to fulfil their role. Progression routes into and from this pathway Apprentices will be able to progress to the Level 3 Advanced Level Apprenticeship in Health (Optical Retail) on completion of the Level 2 Intermediate Level Apprenticeship in Health (Optical Retail) to advance to more senior roles within the practice which may ultimately progress to become a Dispensing Optician, Contact Lens Optician, Optometrist or Practice/Store Manager.

20 ... level 2 Progression should not just be seen as vertical. In some instances progressing into another role at the same level may be just as rewarding as it offers the opportunity to develop new skills and knowledge. Learners may also progress from this pathway onto further qualifications specific to their work context. A wide range of qualifications are available for use within the health sector. These may include further QCF qualifications or other work-related education and training to support Continuing Professional Development. Further detailed information and advice on careers within the health sector can be found at

21 ... level 2 Delivery and assessment of employee rights and responsibilities At level 2, Apprentices must complete either the: Edexcel BTEC Level 2 Extended Award in Workskills for Effective Learning and Employment (QCF) (qualification number 501/1790/7) or: EDI Level 2 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/0998/6) or: City & Guilds Level 2 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/1812/4) Other Awarding Organisations may offer suitable alternative qualifications in future and the framework document will be updated when these are available. These qualifications are nationally recognised and were developed specifically to deliver the ERR and PLTS requirements of s. From the range of units included within the qualification, learners must select and complete the unit Understand employment responsibilities and rights in health, social care or children and young people s settings (unit number R/602/2954) to meet the ERR requirements of this framework. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. This qualification may form part of the induction programme offered by employers. Apprentices must achieve the nine standards of attainment set out in the Employee Rights and Responsibilities (ERR) national outcomes. To achieve the ERR national outcomes the apprentice must demonstrate that he/she: 1. knows and understands the range of employer and employee statutory rights and responsibilities under Employment Law. This should cover the apprentice s rights and responsibilities under the Employment Rights Act 1996, Equality Act 2010 and Health & Safety legislation, together with the responsibilities and duties of employers; 2. knows and understands the procedures and documentation in their organisation which recognise and protect their relationship with their employer. Health & Safety and Equality &

22 ... level 2 Diversity training must be an integral part of the apprentice s learning programme; 3. knows and understands the range of sources of information and advice available to them on their employment rights and responsibilities. Details of Access to Work and Additional Learning Support must be included in the programme; 4. understands the role played by their occupation within their organisation and industry; 5. has an informed view of the types of career pathways that are open to them; 6. knows the types of representative bodies and understands their relevance to their skill, trade or occupation, and their main roles and responsibilities; 7. knows where and how to get information and advice on their industry, occupation, training and career; 8. can describe and work within their organisation s principles of conduct and codes of practice; 9. recognises and can form a view on issues of public concern that affect their organisation and industry.

23 ... level 3 Level 3 Title for this framework at level 3 Advanced Level Apprenticeship in Health (Optical Retail) Pathways for this framework at level 3 Pathway 1: Advanced Level Apprenticeship in Health (Optical Retail)

24 ... level 3 Level 3, Pathway 1: Advanced Level Apprenticeship in Health (Optical Retail) Description of this pathway Health (Optical Retail). Total 54 credits. Entry requirements for this pathway in addition to the framework entry requirements Applicants to this Apprenticeship will be from different age groups, with differing backgrounds and experience. As a guide, applicants may enter via a range of routes including from: work work experience school college training and/or experience which may include a portfolio showing what they have done Applicants may have already achieved a range of qualifications eg: Key Skills or Functional Skills Level 2 Apprenticeship Diploma Welsh Baccalaureate (at this time there is no credit transfer) Welsh Baccalaureate with Principal Learning (at this time there is no credit transfer) Other level 2 qualifications Personal Attributes Employers look for health sector apprentices who are: Caring Conscientious Discreet Respectful

25 ... level 3 Personable They also expect them to: Be able to work in a team Carry out their duties meticulously

26 ... level 3 Job title(s) Dispensing Assistants Optical Assistants Contact Lens Assistants Optical Retail Receptionists Job role(s) Support role assisting the Optometrist and/or Dispensing Optician. Typical responsibilities include: Meet and greet customers; Answer the telephone; Book appointments; Pre-screen patients; Dispense glasses; Assist with contact lenses; Handle collections; Repairs; Adjustments and fittings Support role assisting the Optometrist and/or Dispensing Optician. Typical responsibilities include: Meet and greet customers; Answer the telephone; Book appointments; Pre-screen patients; Dispense glasses ; Assist with contact lenses; Handle collections; Repairs; Adjustments and fittings Support role assisting the Optometrist and/or Dispensing Optician. Typical responsibilities include: Meet and greet customers; Answer the telephone; Book appointments; Pre-screen patients; Dispense glasses; Assist with contact lenses; Handle collections; Repairs; Adjustments and fitting A key role as the first point of contact for customers who are visiting the Optometrist and/or Dispensing Optician. Typically they: Greet customers on arrival; Check-in and book appointment(s); Administer record management to support examinations; Process payments for purchases.

27 ... level 3 Qualifications Competence qualifications available to this pathway N/A Knowledge qualifications available to this pathway N/A

28 ... level 3 Combined qualifications available to this pathway B1 - Level 3 Diploma in Optical Retail Skills (QCF) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value B1a 501/1899/7 EDI Notes on competence and knowledge qualifications (if any) On completing this qualification the total number of credits which an apprentice will attain on the Qualifications and Credit Framework (QCF) equals 37 which equals the statutory required minimum of 37 credits. Credit Assignment in Mandatory Units Level 3 Diploma in Optical Retail Skills (QCF) The minimum requirement of 10 credits of assessed knowledge is met in this framework through the achievement of the mandatory and optional units required to meet the credit threshold. The learner may achieve in excess of the minimum requirement in undertaking the full qualification. The list below sets out how the credit has been assigned across mandatory units and gives an example of the option units that could be undertaken. J/601/ Monitor and solve customer service problems Credit assigned to knowledge: 2 Credit assigned to skills: 4 Total unit credit: 6 H/602/ Supervise optical clinic Credit assigned to knowledge: 1 Credit assigned to skills: 3 Total unit credit: 4

29 ... level 3 T/500/ Provide information and advice to customers in a Retail Environment Credit assigned to knowledge: 3 Credit assigned to skills: 2 Total unit credit: 5 R/500/ Help to maintain health and safety in a retail environment Credit assigned to knowledge: 2 Credit assigned to skills: 2 Total unit credit: 4 Totals (for the mandatory units listed above not entire qualification) Total Credit Assigned to Knowledge: 8 Total Credit Assigned to Skills: 11 Total Unit Credit: 19 The minimum credit required to meet the SASE knowledge component cannot be achieved through completing the mandatory units in this qualification. Of the minimum additional 18 credits required from the option units to meet the credit threshold of the qualification it would be expected that the learner will be able to achieve the additional 2 credits of knowledge. An example of the option units that may be undertaken and the assignment of credit are given below. This example is indicative of the various option units that may be undertaken in this qualification. K/602/ Sell Optical Products Credit assigned to knowledge: 2 Credit assigned to skills: 2 Total unit credit: 4 K/602/ Determine frame and spectacle lens measurements Credit assigned to knowledge: 2 Credit assigned to skills: 2 Total unit credit: 4 D/602/ Deploy optical practice resources to meet identified requirements Credit assigned to knowledge: 2 Credit assigned to skills: 2

30 ... level 3 Total unit credit: 4 M/602/ Manage the record keeping of the optical practice Credit assigned to knowledge: 1 Credit assigned to skills: 2 Total unit credit: 3 H/601/ Improve the customer relationship Credit assigned to knowledge: 3 Credit assigned to skills: 4 Total unit credit: 7 Totals (for the optional unit selection listed above not entire qualification) Total Credit Assigned to Knowledge: 10 Total Credit Assigned to Skills: 12 Total Unit Credit: 22 Totals (for qualification as outlined in the example above) Total Credit Assigned to Knowledge: 18 Total Credit Assigned to Skills: 23 Total Unit Credit: 41

31 ... level 3 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification (with enhanced functional content) C 5 Key Skills qualification in Literacy achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

32 ... level 3 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) Based on employer feedback, there is no ICT requirement for this Framework. However, health sector employers are encouraged to deliver ICT skills locally in line with their organisation s usual practice and to enable Apprentices to fulfil their role. Progression routes into and from this pathway See Entry Conditions. Some apprentices may have already undertaken a level 2 (eg Optical Retail).

33 ... level 3 PROGRESSION FROM THIS PATHWAY On completion of this pathway, learners may progress onto further qualifications specific to their work context. A wide range of qualifications are available for use within the health sector. These may include further QCF qualifications, a range of higher education qualifications or other work-related education and training to support Continuing Professional Development. Progression should not just be seen as vertical. In some instances progressing into another role at the same level may be just as rewarding as it offers the opportunity to develop new skills and knowledge. Apprentices will be able to progress to more senior roles within the practice and may ultimately progress to becoming Dispensing Opticians, Contact Lens Opticians, Optometrists or Practice/Store Managers. Further detailed information and advice on careers within the health sector can be found at UCAS points for this pathway: N/A

34 ... level 3 Delivery and assessment of employee rights and responsibilities At level 3, Apprentices must complete either the: Edexcel BTEC Level 3 Extended Award in Workskills for Effective Learning and Employment (QCF) (qualification number 501/1792/0) or: EDI Level 3 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/0999/8) or: City & Guilds Level 3 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/1854/9) Other Awarding Organisations may offer suitable alternative qualifications in future and the framework document will be updated when these are available. These qualifications are nationally recognised and were developed specifically to deliver the ERR and PLTS requirements of s. From the range of units included within the qualification, learners must select and complete the unit Understand employment responsibilities and rights in health, social care or children and young people s settings (unit number R/602/2954) to meet the ERR requirements of this framework. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. This qualification may form part of the induction programme offered by employers. Apprentices must achieve the nine standards of attainment set out in the Employee Rights and Responsibilities (ERR) national outcomes. To achieve the ERR national outcomes the apprentice must demonstrate that he/she: 1. knows and understands the range of employer and employee statutory rights and responsibilities under Employment Law. This should cover the apprentice s rights and responsibilities under the Employment Rights Act 1996, Equality Act 2010 and Health & Safety legislation, together with the responsibilities and duties of employers; 2. knows and understands the procedures and documentation in their organisation which recognise and protect their relationship with their employer. Health & Safety and Equality &

35 ... level 3 Diversity training must be an integral part of the apprentice s learning programme; 3. knows and understands the range of sources of information and advice available to them on their employment rights and responsibilities. Details of Access to Work and Additional Learning Support must be included in the programme; 4. understands the role played by their occupation within their organisation and industry; 5. has an informed view of the types of career pathways that are open to them; 6. knows the types of representative bodies and understands their relevance to their skill, trade or occupation, and their main roles and responsibilities; 7. knows where and how to get information and advice on their industry, occupation, training and career; 8. can describe and work within their organisation s principles of conduct and codes of practice; 9. recognises and can form a view on issues of public concern that affect their organisation and industry.

36 The remaining sections apply to all levels and pathways within this framework. How equality and diversity will be met There should be open recruitment to frameworks which is available to all who meet the stated selection criteria for the programme they are applying to. Skills for Health expects all partners involved in the delivery of the to comply with the Equality Act 2010 to ensure that applicants are not discriminated against, in terms of entry to and progression within the health sector, using the 8 protected characteristics of: 1. Age 2. Disability 3. Gender reassignment 4. Marriage and civil partnership 5. Pregnancy and maternity 6. Race 7. Religion or Belief 8. Sex or sexual orientation Employers/providers must be able to demonstrate that there are no overt or covert discriminatory practices in selection, recruitment and employment. All promotional, selection and training activities must be monitored and comply with legislation. There is a gender imbalance within the health sector, which is a predominantly female workforce. All jobs are open to both males and females and are advertised accordingly. Male role models are positively promoted through marketing materials, photos and case studies. However, a perception that certain job roles are for women remains and this may prevent some males from applying to work in these job roles. Local programmes may be designed by employers to encourage a higher number of male applicants into these roles and into the workforce as a whole. Skills for Health is not aware of any other imbalance in the take up of this particular framework eg by ethnic groups. For all health s local recruitment is encouraged to reflect the local community. It is recommended that employers/providers conduct an exit interview if the apprentice leaves the programme before completion. During the learner s exit interview, it is recommended that information on learners leaving the programme before completion is identified and used to support the learner and develop the provision where necessary. Skills for Health will monitor take up and achievement of all Apprenticeships and take steps to address any barriers to take up and achievement as part of our Sector Qualifications Strategy.

37 On and off the job guided learning (England) Total GLH for each pathway Level 2: To satisfy the requirements of this framework and pathway an apprentice will need to complete a total of 375 Guided Learning Hours (GLH). This total includes both the on and off-the-job guided learning that is to be completed over approximately 15 months. A minimum of 280GLH must be delivered during the first 12 months. A minimum of 70GLH must be delivered after the first year. Level 3: To satisfy the requirements of this framework and pathway an apprentice will need to complete a total of 420 Guided Learning Hours (GLH). This total includes both the on and off-the-job guided learning that is to be completed over approximately 18 months. A minimum of 280GLH must be delivered during the first 12 months. A minimum of 140GLH must be delivered after the first year. Minimum off-the-job guided learning hours Level 2: For this framework and pathway an apprentice will need to complete a minimum of 149GLH off-the-job. This meets the requirement of a minimum of 100 GLH or 30% of the total (whichever is the greater) delivered off-the-job. Level 3: For this framework and pathway an apprentice will need to complete a minimum of 196GLH off-the-job. This meets the requirement of a minimum of 100GLH or 30% of the total (whichever is the greater) delivered off-the-job. How this requirement will be met Level 2: Off-the-job learning will comprise: 45GLH Level 1 Functional Skill in Maths 45GLH Level 1 Functional Skill in English 59GLH Level 2 Extended Award in Workskills for Apprenticeships (QCF) / Level 2 Award in Employment and Personal Learning Skills in Health (QCF)including the required ERR and PLTS units Level 3: Off-the-job learning will comprise:

38 45GLH Level 2 Functional Skill in Maths 45GLH Level 2 Functional Skill in English 53GLH Level 3 Extended Award in Workskills for Apprenticeships (QCF) / Level 3 Award in Employment and Personal Learning Skills in Health (QCF) including the required ERR and PLTS units 53GLH for mentoring and progress reviews relating to completion the Apprenticeship The figures included in this framework document indicate how the learner will achieve the minimum on and off the job GLH required to complete the Apprenticeship. However, learners are offered a wide choice of optional units. Each unit has a different assignment of on and off the job GLH therefore it is not possible to give an exact GLH figure as this will vary depending on the choice and combination of optional units taken by each learner. The figures in this framework document are derived from the lowest possible GLH required whilst still achieving the qualification, but in most instances the learner will receive in excess of the minimum figure for on and off the job GLH. It is expected that: GLH achieve clear and specific outcomes which contribute directly to the successful achievement of the framework; GLH are planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; GLH allows access as and when required by the apprentice either to a tutor, teacher, mentor or manager; GLH are delivered during contracted working hours; GLH are delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study. GLH must be evidenced and recorded. Evidence to support the application for an completion certificate for off-the-job GLH will include a copy of the qualification certificate for each of the above qualifications detailing the units completed. Minimum on-the-job guided learning hours Level 2: For this framework and pathway an apprentice will need to complete a minimum of 226 on-the-job GLH. Level 3: For this framework and pathway an apprentice will need to complete a minimum of 224 on-the-job GLH. How this requirement will be met

39 Level 2: On-the-job learning will comprise: 226GLH Level 2 Diploma in Optical Retail Skills (QCF) Level 3: On-the-job learning will comprise: 224GLH Level 3 Diploma in Optical Retail Skills (QCF) GLH must be completed while the learner is working under an Apprenticeship Agreement. It is expected that: GLH achieve clear and specific outcomes which contribute directly to the successful achievement of the framework; GLH are planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; GLH allows access as and when required by the apprentice either to a tutor, teacher, mentor or manager; GLH are delivered during contracted working hours; GLH are delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study. GLH must be evidenced and recorded. Evidence to support the application for an completion certificate for on-the-job GLH will include a copy of the qualification certificate for the above qualification detailing the units completed.

40 Personal learning and thinking skills assessment and recognition (England) Summary of Personal Learning and Thinking Skills At Level 2: Apprentices must complete either the: Edexcel BTEC Level 2 Extended Award in Workskills for Effective Learning and Employment (QCF) (qualification number 501/1790/7) or: EDI Level 2 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/0998/6) or: City & Guilds Level 2 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/1812/4) These qualifications are nationally recognised and were developed specifically to deliver the ERR and PLTS requirements of s. Other Awarding Organisations may offer suitable alternative qualifications in future and the framework document will be updated when these are available. At Level 3: Apprentices must complete either the: Edexcel BTEC Level 3 Extended Award in Workskills for Effective Learning and Employment (QCF) (qualification number 501/1792/0) or: EDI Level 3 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/0999/8) or: City & Guilds Level 3 Award in Employment and Personal Learning Skills in Health (QCF) (qualification number 600/1854/9)

41 Other Awarding Organisations may offer suitable alternative qualifications in future and the framework document will be updated when these are available. Creative thinking At Level 2: From the range of units included within the qualification, learners must select and complete the unit Using enquiry and investigative techniques to solve problems (unit number K/602/4547) which will demonstrate their Creative Thinking skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. At Level 3: From the range of units included within the qualification, learners must select and complete the unit Using research skills to solve problems (unit number R/602/4560) which will demonstrate their Creative Thinking skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. The outcomes of the Creative Thinking PLTS are that the apprentice will: think creatively by generating and exploring ideas, making original connections try different ways to tackle a problem, working with others to find imaginative solutions and outcomes that are of value Independent enquiry At Level 2: From the range of units included within the qualification, learners must select and complete the unit Using enquiry and investigative techniques to solve problems (unit number K/602/4547) which will demonstrate their Independent Enquiry skills. In order to satisfy the evidence requirement for the, learners will have to

42 provide a copy of the qualification certificate that clearly indicates completion of this particular unit. At Level 3: From the range of units included within the qualification, learners must select and complete the unit Using research skills to solve problems (unit number R/602/4560) which will demonstrate their Independent Enquiry skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. The outcomes of the Independent Enquiry PLTS are that the apprentice will: process and evaluate information in their investigations, planning what to do and how to go about it take informed and well-reasoned decisions, recognising that others have different beliefs and attitudes Reflective learning At Level 2: From the range of units included within the qualification, learners must select and complete the unit Manage own learning' (unit number Y/602/4544) which will demonstrate their Reflective Learning skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. At Level 3: From the range of units included within the qualification, learners must select and complete the unit Manage own learning' (unit number R/602/4557) which will demonstrate their Reflective Learning skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. The outcomes of the Reflective Learning PLTS are that the apprentice will: evaluate their strengths and limitations, setting themselves realistic goals with criteria for success monitor their own performance and progress, inviting feedback from others and making changes to further their learning

43 Team working At Level 2: From the range of units included within the qualification, learners must select and complete the unit Participating in teamwork' (unit number H/602/4546) which will demonstrate their Team Working skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. At Level 3: From the range of units included within the qualification, learners must select and complete the unit Participating through team leading (unit number D/602/4559) which will demonstrate their Team Working skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. The outcomes of the Team Working PLTS are that the apprentice will: work confidently with others, adapting to different contexts and taking responsibility for their own part listen to and take account of different views form collaborative relationships, resolving issues to reach agreed outcomes Self management At Level 2: From the range of units included within the qualification, learners must select and complete the unit Manage own learning' (unit number Y/602/4544) which will demonstrate their Self Management skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. At Level 3: From the range of units included within the qualification, learners must select and complete the unit Manage own Learning' (unit number R/602/4557) which will demonstrate their Self Management skills. In order to satisfy the evidence requirement for the, learners will have to

44 provide a copy of the qualification certificate that clearly indicates completion of this particular unit. The outcomes of the Self Management PLTS are that the apprentice will: organise themself, showing personal responsibility, initiative, creativity and enterprise with a commitment to learning and self-improvement actively embrace change, responding positively to new priorities, coping with challenges and looking for opportunities Effective participation At Level 2: From the range of units included within the qualification, learners must select and complete the unit Participating in teamwork' (unit number H/602/4546) which will demonstrate their Effective Participation skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. At level 3, from the range of units included within the qualification, learners must select and complete the unit Participating through Team Leading' (unit number D/602/4559) which will demonstrate their Effective Participation skills. In order to satisfy the evidence requirement for the, learners will have to provide a copy of the qualification certificate that clearly indicates completion of this particular unit. The outcomes of the Effective Participation PLTS are that the apprentice will: actively engage with issues that affect them and those around them play a full part in the life of their school, college, workplace or wider community by taking responsible action to bring improvements for others as well as themselves Additional employer requirements There are no additional employer requirements for this framework. Further information about working in the health sector can be found at

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