Leadership Development

Transcription

1 Leadership Development Understanding Behavioral Styles November 2, 2017 Transmission Roundtable

2 Facilitator: Jack Darrough Eleven years with Atmos Energy Held variety of positions: IT, Program Management, Business Analysis and currently Learning Management System Specialist Culture & leadership development facilitator since 2011

3 Energy Handshake Mill

4 About Atmos Energy 3.2 million customers 6 operating divisions 1,400 communities 76,000+ miles of pipeline $1+ billion annually capital investment

5 Vision and Strategy Vision Safest provider of natural gas services Recognized for: Exceptional Customer Service Being a Great Employer Achieving Superior Financial Results Strategy Operate our Business exceptionally well Invest in our People and Infrastructure Enhance our Culture

6 We Are Intentional About: Shaping our culture. Developing our employees and growing leaders. (You will experience a small part of what we do during our time together) Who we hire. What we expect of ourselves and others. Being highly collaborative.

7 Desired Outcomes for Today Recognize how energy and moods can impact results. Gain insights about your own behavioral style. An awareness of the implications of the blend of behavioral styles on the teams you lead and people you work with. Introduce the importance of behavioral style flexing and how it makes your more effective as a leader.

8 Leadership Starts with Self Awareness Stay physically, emotionally and mentally healthy when: I show up for work each day at my best. I work with team members. I focus on the Vision so that Atmos Energy can achieve being the Safest provider of natural gas services.

9 Awareness of Self energy level Managing personal energy is a key to healthy, high performance. energy = our inner feelings

10 types of energy (feelings) high positive - energetic, enthusiastic low positive reflective, grateful high negative angry, hostile low negative worried, depressed passive-aggressive

11 Awareness of Self moods Our state of mind (reflected in our moods) determines: our effectiveness as a leader our quality of life

12 Mood Elevator

13 Awareness of Self power of thought Our thinking drives our behaviors. Our thoughts determine our moods and our moment-to-moment experience of life.

14 Results Cone & Mood Elevator results behaviors thinking grateful wise, insightful creative, innovative resourceful hopeful, optimistic appreciative patient, understanding sense of humor flexible, adaptive curious, interested impatient, frustrated irritated, bothered worried, anxious defensive, insecure judgmental, blaming self-righteous stressed, burned-out angry, hostile depressed up down

15 Awareness of Self List of strengths and challenges Strengths List three or more traits that are your greatest strengths: characteristics that help you achieve results and be effective with people and teams. Challenges List three or more traits that reduce your effectiveness in achieving results or working with people.

16 Behavioral Styles

17 Behavioral characteristics 39 formal disciplined structured logical reserved organized precise task-focused shows less emotion informal less disciplined more impulsive more intuitive more approachable less organized approximate relationship-oriented shows more emotion

18 Behavioral Characteristics 39 dominant forceful more certain takes charge emphatic direct impatient challenges states information easy going less forceful more flexible less directive thoughtful indirect more patient supportive asks questions

19 Behavioral Styles Exercise #2

20 typical characteristics Each style gets results! dominant controlling style strengths takes charge decisive bottom-line focused potential liabilities impatient insensitive autocratic strengths stimulating inspirational idea generator potential liabilities impulsive poor follow-through poor planning promoting style formal analyzing style strengths thorough organized good planner potential liabilities indecisive too detailed risk averse strengths team player consensus builder relationship oriented potential liabilities too agreeable avoids conflict not assertive enough supporting style easygoing informal

21 Style Flexing wants to controlling know about bottom-line results feel in control supporting the impact on people included promoting that it will be exciting inspired analyzing that it is factbased certain

22 Lessons From the Styles Exercise Diversity brings strength to a team. There is no one right style: All styles get results All styles have strengths and weaknesses Value your style, but lean toward your opposite/complementary style. We can connect to and influence others better by being aware of their style.

23 Questions 42