POSITION DESCRIPTION 01/23/2018 rh

Transcription

1 SAN PATRICIO ELECTRIC COOPERATIVE, INC. SINTON, TEXAS POSITION DESCRIPTION 01/23/2018 rh JOB TITLE: Meter System Analyst POSITION CODE: SALARY GRADE: 18Z NE-07 DEPARTMENT: Technology Services FLSA STATUS: Non-Exempt APPROVED BY: General Manager I. COOPERATIVE MISSION: Human Resources Official The mission of San Patricio Electric Cooperative (SPEC) governs the work of all SPEC employees, and as stated is: Our mission is to provide safe and reliable electric service for our Member/Owners. To provide electric service to enhance the quality of life for our members. To provide electric service at reasonable and sustainable rates. To provide excellent customer service with well trained, helpful and courteous employees. To provide support to our local communities. To operate San Patricio Electric Cooperative as a member owned, not for profit, electric cooperative guided by the seven cooperative principles. II. PRINCIPAL ACCOUNTABILITIES & RESPONSIBILITIES: Record, organize, and administer data provided through the Cooperative metering system. Produce and maintain spreadsheets to support data and cross-functional processes related to meter data systems. Understand electronic meters, meter firmware and programming of electronic meters. Have a good understand of metering systems and software applications related to metering systems. Have a good understanding of how the metering system connects and relays information to other information systems used by the Cooperative including Outage Management, Customer Information System, Call Center and Customer Web Portal (SmartHub). Understand how to install and upgrade the base information in the metering communications equipment (TGB). Understand how the meters communicate back to the communication equipment and back to the Cooperative. Understand Meter Data Management Systems (MDMS) and how the data gets to the MDMS and how to monitor the MDMS to ensure the data is accurate and up to date. Have a good understanding of computer databases, spreadsheets and reporting tools. Perform extracts and reporting on the information within the MDMS. Investigates, records and notifies the appropriate supervisor of any line or meter, owned or operated by the Cooperative, which is in need of repair or if meter tampering is 1

2 suspected. Also reports any potential hazards to the service coordinators and the Meter Technician Supervisor. Performs testing, installation and repair of all residential, commercial and industrial meters. Calculates demand multiplier for installations. Troubleshoots malfunctioning meters, zero reads, and inaccurate data. Monitors and maintains all automated meter reading systems and meters, including Meter Data Management System and Sensus Metering System. Completes and submits required cooperative, RUS, and other reports to the Meter Technician Supervisor concerning metering operations, materials, and equipment. Maintains current and job-appropriate knowledge of equipment, RUS specifications, OSHA regulations, mapping system, and other operational and regulatory systems related to the responsibilities of the position. Provides the highest level of customer service when communicating directly with a member about problem solving, comments and complaints. Transfers the information to the appropriate Manager. Acquaint consumers with productive uses of electricity, knowledge of plans and programs, and an understanding of the Cooperative s objectives. Other duties assigned by Supervisor, Operations, General Manager, and Emergency Operations Plan. OTHER INFORMATION: Within the parameters dictated by manager and or supervisor, Cooperative policy and applicable RUS, OSHA, DOT, and other regulatory requirements, this position has limited autonomy and latitude to identify and solve problems and make decisions necessary to manage the operation of the electric distribution system dependent on training, experience, and certification. III. WORKING RELATIONSHIPS: DEPARTMENT: The Technology Services Department. This department is responsible for all functions concerning SPEC s technology and computer resources, network maintenance, electronic data exchange, outage management, customer information systems, work management system, Ivue, mapping, drafting, GPS, and staking in order to maintain its position as a competitive provider of electric and ancillary services in Texas. REPORTING RELATIONSHIPS: The Meter System Administrator has no supervisory authority within the department. The Meter System Administrator may retain functional authority over specific projects or areas of responsibility as specified in this position description or otherwise delegated by the Technology Services Manager. Supervisor s Supervisor: Technology Services Manager Immediate Supervisor: Meter Technician Supervisor This Position: Meter Systems Analyst Immediate Subordinate Positions: None Other Positions Reporting to the Immediate Supervisor: Meter Technician 2

3 COORDINATES OR COOPERATES WITH: A) INTERNAL Meter Technician Supervisor Requests advice and assistance and confers on operational and personnel problems; provides advice, assistance and information on employee development, work planning, policy planning, and other areas as assigned. Administration Coordinates work with all administrative personnel, particularly with those positions directly involved in billing and collections and customer service. Other Employees - Maintains harmonious, courteous, and understanding relationships, while fostering a collaborative teamwork environment. B) EXTERNAL Members Establishes the recognition and acceptance of ownership benefits and responsibility, to encourage and promote the effective and efficient use of electric energy. Provides helpful, courteous assistance and service to resolve billing and service problems. General Public - Presents a friendly, courteous image for the Cooperative. IV. AUTHORITIES AND ACCOUNTABILITIES: General Authority: This position has some line responsibility, which is routine involving the same or similar activities. Work may be varied; problems are difficult and methods and procedures are defined and judgement is required to apply them to work. The Meter System Administrator is required to secure approval of the Meter Technician Supervisor in making decisions when policies are not clear or adequate or require interpretation. Recognizes the need to understand that the Cooperative s best interests can be directly affected by his/her actions. Budget and Asset Accountability: Responsible for a minimum level of impact on the department operating budget. Responsible for line crew assets, furniture, equipment, and supplies valued at approximately $100,000. V. POSITION SPECIFICATIONS: A) Fair Labor Standards Act Provisions This position is non-exempt under the provisions of the Fair Labor Standards Act and is subject to the Cooperative s policies and procedures pertaining to overtime hours and premium pay. EDUCATION AND EXPERIENCE This position requires a high school diploma; two years prior experience in distribution cooperatives is preferred. Must have or be able to obtain certification in metering installations, testing and repairs. 3

4 KNOWLEDGE, SKILLS AND ABILITIES This position requires basic math skills, and strong customer service and communications skills, including problem-solving and conflict resolution. Familiarity with the RUS Specification book is preferred. Training in spotting hazards both on the lines owned and/or operated by the Cooperative and around Cooperative-owned property as well as training in spotting meter tampering is preferred. This position also requires strong computer skills, data base management skills, technical utility knowledge, as well as the ability to follow directions and work with other employees. PERSONAL CHARACTERISTICS Performs the essential functions and elements of this position competently, following an initial orientation period. Work may be varied; problems are difficult and methods and procedures are defined, and judgement is required to apply them to work. Personal characteristics to include: a team player, high integrity, good personal habits, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others, both inside and outside the Cooperative. VI. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS Work may be varied and a person in this position has sufficient time to complete most tasks without a feeling of pressure. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Frequent physical activity, to include walking, stooping, bending, frequent lifting up to 50 lbs., occasional lifting in excess of fifty lbs., climbing, kneeling, reaching, stooping, crawling, pushing, and working in awkward positions and enclosed spaces is normal. Machines, Tools, Equipment required to be operated: Operates fleet vehicles when driving to the various meter sites. Work with voltmeters, meter test equipment, and amp meters, hand tools computers and meter reading equipment. Personal Protective Equipment Proper PPE is required in field operations, which includes steel toe/eh boots, hot stick as needed, safety glasses and hardhat. Visual Acuity, Hearing, Speaking: Must be able to communicate clearly and accurately for work and safety compliance. Visual color discrimination is required to differentiate wire and part colors. Environment/Working Conditions: Work is mostly in varying weather conditions; and is exposed to the hazards associated with weather conditions and consumer s animals. Position requires travel throughout the service area. Work regularly scheduled Monday-Friday, although weekends and after hours may be required to meet deadlines or address distribution problems. Employee Requirements: This position requires employee to possess and maintain a working telephone number. A current Texas driver s license is required; and, must have and maintain an insurable driving record. 4

5 The employee is to perform all duties necessary on-site or at specified working locations as defined by the Technology Services Manager or Meter Technician Supervisor. At no time, is the employee allowed to perform any duties from a remote location that is not authorized by the General Manager. VII. REMARKS: The foregoing position description is not all-inclusive of the duties to which the employee may be assigned. In order to ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties as are deemed necessary or desirable by the management of San Patricio Electric Cooperative. I have read my Position Description and understand my assigned responsibilities, and have been given a copy of this Position Description. I also understand that the Board of Directors and management of San Patricio Electric Cooperative, Inc. cannot guarantee my employment, and that SPEC can change compensation, benefits, and conditions of my employment at any time and at its full and sole discretion. I also certify by my signature below that I am able to perform the essential functions of this position description either with or without a reasonable accommodation. Accepted by: Employee Approved by: General Manager 5