Job Description. Salary: 42,759-46,712. Full Time 35 hours per week. Main Purpose of the Job:

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1 Job Description Post Title: Responsible to: Learner Services Manager Assistant Principal - Operations Salary: 42,759-46,712 Hours: Main Purpose of the Job: Full Time 35 hours per week 1. Strategic lead in developing and positioning the service as the face of enquiry management for the College and to continue the expansion of the range of services provided to Learners. 2. To lead initiatives that deliver continuous improvement of Learner focused services. 3. To ensure the successful delivery of a range of Learner focused events and cross college initiatives. 4. To lead the Learner Services Team to deliver a high quality front-of-house, customer focused service which creates a positive environment for learners and maximises opportunities to significantly improve the learner engagement and enrolment process. 5. To set, maintain and model a professional customer services culture which promotes a friendly welcoming environment whilst maintaining exceptional levels of efficiency and effectiveness. 6. To manage and develop the functions performed by the Learner Services teams within the budget set. To line manage staff who are performing front line administrative functions and continually seek to develop the teams to ensure continual improvement in customer service. 7. To ensure learner data is collected accurately and efficiently supporting the MIS function of WMC. 8. To lead on the promotion of the welfare and safeguarding administrative requirements of all Learners and supporting curriculum staff with safeguarding concerns. 9. To effectively design, implement, monitor and improve financial support strategies to ensure appropriate and budgeted financial assistance is provided to learners. 10. To work in collaboration with the Deputy Principal and all curriculum managers to ensure that Learner Services work closely with, and fully support, the wider curriculum provision and support for learners. Summary of Responsibilities and Personal Duties: Data Management 1. To manage public enquiries carried out by staff across the teams, ensuring compliance with audit, data protection and funding regulations. To ensure that complaints are recorded and investigated in accordance with the policies for WMC and that learner feedback is positively encouraged as a means of continual improvement.

2 2. To ensure the collection of learner enrolment data is efficient and effective. To work with the MIS team to ensure that systems are fully integrated across the service and that procedures are put in place that are robust and effective. 3. To liaise with the MIS/IT teams in respect of alterations and maintenance to the system/s, the set up of new users within area of responsibility and the creation of reports that allow monitoring of the performance of the functions carried out. 4. To co-ordinate customer care initiatives and develop and maintain robust and effective procedures for learner communication across the College and to create an environment within the teams that results in learner feedback being positively encouraged as a means of continual improvement. 5. To ensure that appropriate records of key performance indicators of the efficiency and effectiveness of the function are maintained and that this contributes to the effectiveness of the whole learner experience and these are able to form part of the SAR and QIP process. 6. To manage the effectiveness of enrolment at all stages, ensuring compliance with audit, data protection regulations and funding guidelines. Learner Funding 1. To ensure learner accounts are accurately maintained within the MIS system and that all learner fees including advanced Learner loans are collected and monitored in a timely manner. To manage the preparation and distribution of learner account letters and if required debtors. 2. To manage the administration of and to distribute financial support funds. To ensure that all procedures operate effectively, that accurate electronic and hardcopy records are maintained and to complete the annual return to the relevant funding bodies. 3. To ensure secure and consistent procedures are in place for managing cash received and for the safe banking of such cash and other forms of payment, complying with WMC s financial regulations. 4. To manage the administration processes necessary to facilitate refunds to Learners and ensure it is carried out in accordance with WMC s Fees and Refund Policy. Learner Services 1. To ensure that learner views are regularly sought and included in the improvements of all aspects of the College s services. 2. To have responsibility for complaints from learners and ensure liaison across the service to resolve issues on behalf of learners. 3. To develop and implement a service wide mechanism for gathering, collating and reporting learner feedback to enable service areas to utilise the information to improve the service the College provides and that learners received. 4. To lead on cross College learner events (Open days, Success Night, World Music and Cultural event, and other events that celebrate our learners and their achievements, working with other departments to deliver an event which meets the diverse needs of our learners, and contributes to the overall aim of an outstanding organisation. 5. To lead on learner enrolment process working closely with curriculum teams to develop an information, advice and guidance service for learners. 6. Promote, develop and integrate the use of ICT to streamline the application and enrolment process.

3 Safeguarding and Disciplinary 1. To be the lead contact point for all safeguarding referrals and disciplinary issues and work with colleagues across the college to investigate and resolve the issues raised. 2. To provide advice and guidance to staff on safeguarding. 3. To facilitate training programmes and the promotion of safeguarding policies and procedures for all staff. 4. To increase awareness with learners of safeguarding procedures and to signpost them to other support agencies where appropriate. 5. To actively promote the welfare and safeguarding requirements of all vulnerable adults and children who attend WMC courses. 6. To ensure that WMC provides the best and safest learning environment possible to enable learner success. Health & Safety 1. To ensure all activities within area of responsibility comply with health and safety regulations and that all staff follow WMC s safeguarding policy. People Management 1. To lead, manage and develop a team of staff. To deploy these staff as appropriate to ensure adequate cover within the area of responsibility managed. To oversee the rota of staff and ensure that the teams monitor this effectively to ensure best allocation of resources is carried out. To advise line management on staff performance. To monitor and appraise the workloads and effectiveness of allocated staff through regular supervision meetings. 2. To identify and facilitate the development needs, and any required training, of staff are met. To promote equality of opportunity with regard to the management and development of staff. To negotiate and agree annual key objectives and performance targets with allocated staff through the appraisal process. General 1. To undertake appropriate, continuing professional development. To attend relevant or internal meetings as required. To work across both WMC sites to ensure that all activities undertaken are in line with WMC s commitment to safeguard and promote the welfare of the organisation s learners and vulnerable adults. 2. To promote by consistent example, both internally and externally, the philosophy, values and behaviours outlined in WMC s vision, mission and values statement. To carry out the duties of the post with due regard to the WMC s Equal Opportunities policies and core values. 3. To assist in carrying out WMC s environmental policy within the day to day activities of the post. To ensure Health and Safety policies, practices and legislation are complied with and that safe working practices are adopted at all times. Other duties commensurate with the post. 4. The post holder is required to be flexible in their work pattern. This may involve varying their hours from time to time as well as some evening and weekend work.

4 This post involves working with young people and vulnerable adults and consequently is subject to a satisfactory enhanced disclosure check with the Disclosure and Barring Service (DBS). This job description is accurate at July 2018 but is subject change and development in line with the needs of the College.

5 PERSON SPECIFICATION Note to Candidates: This person specification will be used in shortlisting and in interviewing to select the best candidate. You are therefore advised to address each aspect of the person specification in your written application. 1. Equal Opportunities Awareness of and commitment to implement WMC s Equal Opportunities and Diversity policies Qualifications Essential 2. A relevant qualification at Level 4 3. Management or professional studies qualification NVQ level 4 or equivalent 3. Level 2 in Maths and English Experience A detailed understanding of the national context in which adult and community education operates. A strong commitment to and ability to deliver first class internal and external customer care Substantial experience of using EBS or equivalent MIS system as an enrolment tool Evidence of leading a customer facing team and delivering exceptional customer service. Evidence of developing and implementing robust systems and process as well as change management programmes Extensive experience of leading and managing a team of staff showing the ability to support, develop and manage performance. Experience in developing and embedding administrative arrangements that ensure learner welfare and safeguarding requirements. Knowledge, Skills and abilities 11 Substantial knowledge and experience of Customer and Businessfocused activities 12. Knowledge of Funding requirements and MIS systems. 13 High level analytical skills in the area of information management and use of data 14 Excellent IT skills 15. Knowledge of Safeguarding practices within an adult education environment Desirable

6 APPLICATION AND PROCESS We hope that you are excited by the prospect of working at the oldest adult FE College in Europe and we are convinced that you will find WMC a great place to work. Good luck and we look forward to receiving your application How to Apply To apply, please download the application pack from our website Once you have completed the application pack, you can either it back to recruitment@wmcollege.ac.uk or send it by post to: HR Department Working Men s College 44 Crowndale Road NW1 1TR Applicants will be shortlisted for interview by matching the information given on their statement of interest against the Job Description and Person Specification for the role. We would therefore ask applicants to provide clear evidence to show how their experience, skills and knowledge match those requirements. The closing date for this post is 10:00 am 17 September 2018 and interviews along with assessments will take place week commencing 21st and 24th September Further information To find out more about this role, please contact Niona Kavuma, Executive Team Administrator on: or by recruitment@wmcollege.ac.uk

7 EMPLOYEE BENEFITS PACKAGE The benefits available to all staff employed at WMC - the Camden College include the following: Competitive salary, paid monthly Teachers Pension Scheme (for teaching staff) Contributory group personal pension scheme (for non-teaching staff) with contribution rates of 2.4% net from employee and 5% from employer Generous annual leave entitlement Interest free season ticket loan Full CPD programme reflecting individual needs and aspirations Childcare voucher scheme Cycle to work scheme Free access to College classes (terms and conditions apply) Employee Assistance Programme Death in service benefit insurance (providing 2 x salary cover) On-site café Family friendly HR policies