Employee Development Needs 21 st Century Action

Transcription

1 Employee Development Needs 21 st Century Action Michelle Kobayashi, National Research Center Tommy Dalton, Director Of Strategic Services, Flower Mound, TX Brent Stockwell, Assistant City Manager, Scottsdale, AZ MOVING YOU FORWARD

2 How many of you conducted an employee survey in past 5 years?

3 Discussion for today 21 st Century Skills Employee Surveys National Trends Case Studies

4 Discussion topic 21 st Century Skills Employee Surveys National Trends Case Studies

5 Changing Times Industrial Age: knowing trade, following instructions, getting along with others, working hard, being professional Information Age: think deeply about issues, solve problems creatively, work in teams, communicate clearly in many media, learn new technology, synthesize lots of data, be flexible hat-are-21st-century-skills

6 21 st Century Skills Communication Tech Literacy Creativity Critical Thinking Cultural Competency Collaboration 6

7 What C is your organization s biggest strength? What C is your organization s biggest challenge?

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9 Discussion topic 21 st Century Skills Employee Surveys National Trends Case Studies

10 Preparing for the Big Data Tsunami Teams of data scientists, survey researchers, administrators and programmers Cheap to get data, more expensive to analyze Better for management less for policy AAPOR Report on Big Data

11 Employee Voice in Organizational Development Provides opportunities for engagement Increases transparency Promotes accountability Creates partnership

12 Needs Assessment Performance Measurement Uses of Employee Data Program Evaluation

13 Data-Influenced Decision-Making the practice of basing decisions on the analysis of data rather than purely on intuition. ~ Foster Provost and Tom Fawcett: Data Science and its Relationship to Big Data and Data-Driven Decision Making 13

14 Capturing Employee Opinion Meetings Anecdotal Provides opportunity for engagement Focus Groups Provides depth Systematic recruitment better Surveys Provides breadth More inclusive

15 Discussion topic 21 st Century Skills Employee Surveys National Trends Case Studies

16 Job satisfaction Support Services Supervisor and workgroup Web and/or Mail Census or Sample External Customers Organizational Quality Leadership Workplace

17 Topics Covered in NES Wages and Benefits Work Group Performance Employee Contribution and Fit Employee- Supervisor Relationship Employee Performance Evaluation Employee Development Communication and Decisionmaking Respect and Ethics Physical Work Environment

18 What areas do you think score the highest in local government employee surveys? What about lowest scoring areas?

19 Higher NES National Results Job Satisfaction Employee Contribution/fit Work group performance Physical work environment Wages and Benefits Respect and Ethics Performance evaluations Communication/Decisionmaking Employee Development Employee-Supervisor relationship Lower

20 Creativity 53% Communication 57% The Four C s Collaboration 51% Critical Thinking 47%

21 Discussion topics 21 st Century Skills Employee Surveys National Trends Case Studies

22 Flower Mound, TX

23 A Few Numbers 2015 Pop. Estimate 66,820 (16 th largest in Dallas/Fort Worth 4 county region 52 nd in State) Employees 560 ± Land Area 46 sq. mi. Average HH Income $142,903 Median HH Income $117,874 Median Home Value $295,494

24 Why Survey

25 Why Survey

26 Listening Soliciting information and suggestions Sharing information

27 Challenges Privacy Trust Admin Promo

28 Continued Use Build trust Benchmark and communication tool Professional and independent

29 Observations Buy-in Commitment Listen Act Follow-up Seek professional help

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33 How Our Employees Rate Scottsdale Links pay to performance High performing employees Listens to employees Low performing employees Fair wages* Welcomes employee involvement Career advancement Discipline is fair Benefits* Timely information Shares mission and values* Information on problems and issues % Negative Ratings 84% 81% 73% 74% 73% 70% 66% 55% 55% 56% 55% 52% * Key Drivers for Job Satisfaction

34 CITY COUNCIL PRIORITY Reinvest in a high performance organization and work culture

35 Fleet Maintenance Services Overall Quality Ratings (Percent Good or Excellent) 64% 49% 50% 40%

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37 For more information go to ScottsdaleAZ.gov and search performance

38 Moving forward Survey employees Plan Evaluate

39 Questions/Comments?

40 Michelle Kobayashi, National Research Center Tommy Dalton, Flower Mound, TX Brent Stockwell, Scottsdale, AZ