M.B.A. from Vikram University, Ujjain with specialization in Human Resources - First Position in the Merit List in 1991.

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1 Resume of Sangeeta Jain ACADEMIC QUALIFICATIONS Ph.D. from Institute of Management Studies, Devi Ahilya University, Indore on Managerial Creativity and Locus of Control as Predictors of Managerial Effectiveness in Public and Private Sector Organizations" in M.B.A. from Vikram University, Ujjain with specialization in Human Resources - First Position in the Merit List in B.Com. from Vikram University, Ujjain, Third Position in Merit in Schooling from Central School, Sagar; Scindia Kanya Vidyalaya, Gwalior and St. Mary School, Ujjain - First Division in all standards. AREAS OF INTEREST Organizational Behaviour, Human Resource Development, Social and Industrial Psychology and Organizational Development. PROFESSIONAL EXPERIENCE - NINETEEN YEARS Post Graduate Teaching, Research and Corporate Training. TEACHING EXPERIENCE - NINETEEN YEARS Professor in Institute of Management Studies, D. A. University, Indore from till date. Reader in Institute of Management Studies, D. A. University, Indore from to Sr. Lecturer in Institute of Management Studies, D. A. University, Indore from to Lecturer in Institute of Management Studies, D. A. University, Indore from to RESEARCH EXPERIENCE Engaged in research activities at Institute of Management Studies, D. A. University, Indore since July RESEARCH GUIDANCE 3 Students have been awarded PhD under my guidance. 3 Students have submitted their thesis who are pursuing their PhD under my guidance.

2 Currently 6 Students are registered for PhD under my guidance. Supervised more than 250 students of M.B.A. final year for their dissertations besides a large number of minor projects. 2 Students of ISTD completed their Dissertation under my guidance. External examiner for review of PhD synopsis Banasthali University. COMPUTER LITERACY : Conversant with computer, Internet and relevant software like MS-Office and SPSS. RESEARCH PAPERS/ARTICLES Published: 21 One research paper was nominated for Best Research Paper Award in 13 th Annual Management Convention, August 25-27, COURSES DEVELOPED Human Resource Management, Principles of Management, Organizational Behaviour, Organizational Development, Social and Industrial Psychology, HR Audit, HR Planning for M.B.A. Programmes of Institute of Management Studies D. A. University, Indore. EXCHANGE PROGRAMME Rotary International Friendship Exchange Programme at New Orleans, USA in May, Rotary International Group Study Exchange Programme at London, UK from April 15-May 14, Visited Five Universities in and around London. TRAINING PROGRAMMES ATTENDED Workshop on Case Method of Teaching and Writing at IIM Ahmedabad from 18 to 22, September Wealth Management Workshop from to at Thailand. Refresher course in Management to Refresher course in Management to at Academic Staff College, D. A. University, Indore. at Academic Staff College, D. A. University, Indore. Refresher course in Management to at Academic Staff College, D. A. University, Indore. Orientation course (for teaching) from to at Academic Staff College, D. A. University, Indore. ACADEMIC PROGRAMMES ORGANIZED Organized a large number of seminars, conferences, workshops and guest lectures at Institute of Management Studies, D. A. University, Indore. SEMINARS CONFERENCES PARTICIPATED Ten International and Twenty Five National Seminars / conferences.

3 Annual conventions and special lectures at Indore Management Association, Indore since All seminars, conferences and workshops organized at Institute of Management Studies, D.A.University, Indore. ADMINISTRATIVE RESPONSIBILITIES HELD IN DAVV Head, School of Defence and Management Studies, D.A.V.V., Indore Coordinator Academic Programmes, IMS. Member, Board of Studies in Management, Proctorial Board. Convener, Annual Management Fest 2004,2007 at IMS (HYURISKO) Warden, Girls Hostel, DAVV, Indore. Member, Anti Ragging Committee, IMS, DAVV, Indore. Member Board of Studies in Management in DAVV Member Proctorial Board at DAVV Member Faculty of Management at DAVV Member Governing Body Christian Eminent Academy Indore Member Academic Council Pioneer Institute of Professional Studies Indore Member Executive Council Kasturba Gram Rural Institute, Indore. Member of Inspection / Selection committee at various Management Institutes. POSITIONS / MEMBERSHIPS IN OTHER ORGANIZATIONS President, Rotary Club of Indore Malvika, President (Elect) Rotary Club of Malvika, Member National HRD Network. Member Indore Management Association. Member Bhartiya Gramin Mahila Sangh (NGO) SCHOLARSHIPS/FELLOWSHIPS AWARDED Awarded Gold Medal In MBA, Pt.J.N. Institute of Business Management, Vikram University, Ujjain in Awarded Merit Scholarship in B.Com. at Vikram University, Ujjain in Cleared UGC-NET for Lecturership in Management Studies. PERSONAL PROFILE Date of Birth January 10,1970 Marital Status Married Husband Dr. Rajnish Jain, Associate Professor, IMS, DAVV, Indore. Children Prateek - 18 years Pranav - 14 years Nationality Indian Address E-1, Row House Shalimar Palms, Pipliyahana Indore India

4 Telephone (0731) ,

5 RESEARCH PAPERS / ARTICLES Published 1. Vivek Sharma and Jain, Sangeeta (2011), Citizenship Behavior :Political vs. Organizational In Pawan Patni and V K Jain, Excellence Beyond. New Delhi: PIPS- Excel. ISBN: Jain, Sangeeta and Vivek Sharma (2010), A manual of Organizational Citizenship Behavior Scale. Agra: National Psychological Corporation. 3. Jain, Sangeeta, Vivek Sharma and Piyush Kendurkar (2009), Effect of Quality of Work life on Organizational Citizenship Behavior In V K Jain, Strategies for Organizational Excellence. New Delhi: PIPS- Excel. ISBN: Jain, Rajnish, Sangeeta Jain and Upinder Dhar (2007), CUREL : A Scale for Measuring Customer Relationship Management Effectiveness in Service Sector, Journal of Services Research, 7 (1), April - September, Sharma Kapil, Jain, Sangeeta,(2007) A Review of Operational Risk Management in Banks The Journal of Banking Information Technology and Management. July December, Aney Alex, Jain, Sangeeta, (2006), Organizations Role in Creating a Women Driven Economy Women in Management and Development, WISDOM, Banasthali Vidhyapeth. Feburary, Jain, Sangeeta, A.K.Mishra, R. Rai and R. Joshi (2005), Dilemma of Sharad Oberio, Prestige Journal of Management and Research, 9 (1), April, Jain Sangeeta and Aney Alex (2005). Employee Retention for Competitive Advantage, Pioneer Management and Research Journal for Excellence. 2 (1), January, Jain, Rajnish and Sangeeta Jain (2005), Towards Relational Exchange in Services Marketing : Insights from Hospitality Service, Journal of Services Research, 5 (2), October-March, Sangeeta, Rajnish Jain and Upinder Dhar (2004), Internality as a Correlate of Managerial Creativity in Indian Organizations. Indian Journal of Industrial Relations,39 (3), Jain, Rajnish, Sangeeta Jain and Upinder Dhar (2003), "CRM in Healthcare : A Behavioural Perspective". In U. Dhar, S. Dhar and Richa Agrawal, Changing trends in Management : Challenges and Opportunities. New Delhi : PIMR-Excel.

6 12. Jain, Rajnish, Sangeeta Jain and Upinder Dhar (2003), Measuring Customer Relationship Management,Journal of Services Research, 2 (2), Jain, Rajnish and Sangeeta Jain (2002), "Sex Appeal as a Predictor of Effectiveness in Television Advertisements", in U. Dhar, S. Dhar and Mala Shrivastava (Eds.), Local Champions to Global Masters : Mobilising for Growth, New Delhi : PIMR-Excel. 14. Jain, Rajnish and Sangeeta Jain (2001), "Managing Relationships for Effective Supply Chain Management", in P. Radhakrishnan, S. Palaniswami, P.V. Mohanram and J. Kanchana (Eds.), Logistics and Supply Chain Management, New Delhi : Allied Publisher. 15. Jain, Rajnish and Sangeeta Jain (2001), "Are You Ready for the Magic of Political Marketing?" In U. Dhar, S. Dhar, S.S.Bhakar and P. Mishra (Eds.), Organizational Challenges - Insights and Solutions, New Delhi : PIMR-Excel. 16. Jain, Sangeeta, Rajnish Jain and Upinder Dhar (2000), "Employee Empowerment". In U.Dhar and S.Ravishankar (Eds.), Executive Skills for Global Managers, Mumbai : Himalaya Publishing House. 17. Jain, Rajnish, Sangeeta Jain and Upinder Dhar (2000), "Marketing of Professional Services : Emerging Realities". In U. Dhar, S. Dhar, M. Srivastava and S. Rangnekar, People, Processes and Organizations - Emerging Realities. New Delhi : PIMR-Excel, Jain, Sangeeta, Rajnish Jain and Upinder Dhar (2000), "Managerial Creativity and Locus of Control as Predictors of Effectiveness in Public and Private Sector Organizations". In U. Dhar, S. Dhar, M. Srivastava and S. Rangnekar, People, Processes and Organizations - Emerging Realities. New Delhi : PIMR-Excel. 19. Jain, Sangeeta and Rajnish Jain (1999), "Managing Human Resources - The Creative Way". In Varkkey, B., Dutta,R and Rao, G.P.(Eds.),Value Creation-The Challenge of HR in the New Millennium. New Delhi : Tata McGRAW Hill, Jain, Rajnish and Sangeeta Jain (1998), "Values, Vision and Management Transformation", Prestige Journal of Management and Research, 2(1), Mishra, P.N., Rajnish Jain and Sangeeta Jain (1997), "Management Transformation : Patanjali Revisited in Search of Strategy for Management of Self", Commemorative Issue of Indore Manager, January,

7 Test / Scale 1. Jain, Sangeeta, Rajnish Jain and Upinder Dhar (2000), Managerial Creativity Scale. Agra : National Psychological Corporation. 2. Jain, Rajnish, Sangeeta Jain and Upinder Dhar, Customer Relationship Effectiveness Scale (Unpublished). 3. Jain, Rajnish, Sangeeta Jain and Upinder Dhar, Life Satisfaction Scale (Unpublished).