Copyright 2014, Lee Hecht Harrison All Rights Reserved

Transcription

1 1

2 Scaling Executive Coaching Across the Enterprise Gina Potito, SVP, Talent Development Consultant 2014 Lee Hecht Harrison, Inc. All Rights Reserved. No part of this document may be reproduced without written permission of Lee Hecht Harrison, LLC. 2

3 Agenda Welcome & introductions Quick review of HCI/LHH Coaching Study Coaching defined Business case for coaching Potential coaching solutions/best practices Question/Answer 3

4 15 second intros Name, role, organization Share what compelled you to attend 4

5 LHH & HCI s Benchmark Coaching Study 5

6 Some Participant Organizations 6

7 7

8 One size doesn t fit all Employee Level Executives & senior leaders Type of Coach External & Internal Leaders onboarding First time & mid level people leaders Internal unless exec/sr. leader Internal High potentials Internal General workforce Manager 9

9 LHH & HCI coaching study Leadership development # 1 driver of coaching Impact greatest when offered beyond exec level Enterprise-wide guidelines enhance scalability 10

10 Coaching Defined 11

11 What Coaching Is and Is Not 12

12 Benefits & Uses of Different Kinds of Coaching 13

13 Coaching, Consulting, Mentoring: Similarities and Differences 14

14 Coaching Drives Behavioral Shift 15

15 CEO s Perspective: Top Challenges Human Capital Operational Excellence Innovation Customer Relationships Global Political / Economic Risk *The Conference Board CEO Challenge 2013 Summary Report 2014 Human Capital Customer Relationships Innovation Operational Excellence Corporate brand and reputation *The Conference Board CEO Challenge 2014 Summary Report 16

16 The case for internal coaching: Coaches as change agents Organizations can shift the culture by changing the tenor of the conversations. David Rock, Driving Change with Internal Coaching Programs,

17 Coaching is a leadership competency: Leader as Coach Enhance direct report performance Improve engagement scores Lessen negative impacts of change Transfer knowledge Increase accountability Shift workload and increase skill sets Address challenges early 19

18 Potential outcomes of coaching programs Accelerated Development Trusted relationships Engagement Retention Successful Change Collaboration Coaching Culture Talent Acquisition Connectivity Optimal performance Customer Satisfaction Productivity 20

19 Enterprise-wide Coaching Programs Only 31% of respondents had established coaching guidelines 22

20 23

21 Overcoming coaching program barriers Gain executive sponsorship & participation Develop compelling business cases to secure resources & funding Implement strategy for enterprise-wide coaching programs 24

22 Best practices for Enterprise-wide Coaching programs and Creating a Coaching Culture 1. Long term executive leadership commitment 2. Governance provided by an ongoing steering committee of business leaders 3. Clearly articulated and agreed upon enterprise-wide coaching strategy, program purpose, approach and scope 4. Supporting framework and infrastructure for coaching resources 5. Sustainability actions * Content created in conjunction with Making the Most of Your Coaching Program, Harvard Business School Publishing,

23 29

24 Thank you for joining us today and sharing in the discussion about coaching. If you d like to continue the discussion, please call: Jill Seeley VP Relationship Development Jill.Seeley@LHH.com Gina Potito SVP, SE Region Talent Development Consultant Gina.Potito@lhh.com

25 Lee Hecht Harrison is a Proven Industry Leader 31

26 Kennedy Consulting Research & Advisory Assessment of Leadership Development Consulting Providers Kennedy Vanguard of Leadership Development Consulting Providers Hay Group DDI Lee Hecht Harrison Mercer Deloitte Vanguard Consulting Practices LHH has particular strengths in coaching, a strong competitive advantage in a market where the prevailing trend is to develop an enterprise-wide leadership culture. Booz Allen Hamilton The RBL Group Bain & Company KPMG CLG Right Management Korn/Ferry Achieve Global Accenture Aon Hewitt The Ken Blanchard Companies Knightsbridge Adizes Institute Plante & Morgan Heidrick & Struggles Blessing White Bluepoint Leadership Development Guttman Development Strategies Source: Leadership Development Consulting Market; Kennedy Consulting & Research Advisory estimates 32

27 Kennedy s Qualitative Assessment of LHH s Leadership Development Capabilities Creating Coaching Cultures LHH has helped a growing number of Fortune 500 clients create high performing cultures by developing leaders coaching skills. Global Delivery Capability LHH has created a highly organized management infrastructure that enables the global development and delivery of leadership consulting services. Integrator Approach LHH applies what it calls its integrator approach to managing large-scale projects for clients that use a mix of vendors for their leadership development programs. Source: Leadership Development Consulting Market; Kennedy Consulting & Research Advisory estimates 33