Welcome to the University of Northern Colorado Monfort Institute Webinar!! Is Your Organization Creating Value for Multiple Stakeholders?!

Transcription

1 Welcome to the University of Northern Colorado Monfort Institute Webinar Is Your Organization Creating Value for Multiple Stakeholders? Hint: It s NOT a Zero Sum Game We will start at NOON (MST) Upcoming Monfort Institute Events: Sustainable Transformation Program Colorado Workshops: Leading High Performance Monday, February 6 8:30 a.m. 12:30 p.m. Downtown Denver Complimentary Webinar: Developing Your People Tuesday, February 29 (Note this is a change from the originally scheduled date) Noon 1:00 p.m. (MST)

2 Raising the Bar: Increasing Pressures from Multiple Stakeholders... Natural Environment Investors Suppliers and Partners Customers Community and Society Workforce 2

3 Creating Stakeholder Value - A Systems Perspective Natural Environment Investors Suppliers Operations Customers Supplies Inbound Logistics Products and Services Outbound Logistics Employees Community and Society 3

4 Stakeholder Knowledge System: Purposes and Requirements Driven by AND informs the purpose + mission, vision, values of the organization. Inform the development of fact-based, focused strategies to improve overall organizational performance. Inform the improvement of workforce development, well-being and engagement. Inform the development of specific action plans to implement the focused strategy. Inform the development of a comprehensive organization scorecard. Frame and inform the organizational performance review process. Inform the development of incentives. Inform the organizational learning and improvement processes. 4

5 Stakeholder Segments, Methods and Uses 5

6 Listening and Learning Methods and Uses: Example 6

7 Leadership System: Nine Systematic Approaches Latham, J. R. (2009). Leadership System Design for Sustainable Excellence: CEO Perspectives. " Business as an Agent of World Benefit: Manage by Designing in an Era of Massive Innovation, Case Western University, Cleveland." 7

8 Where do I start? - Assess the Current Situation Segments Needs Methods Customers (Patients, Students) Investors (Donors and Tax Payers) Workforce Suppliers and Partners Community and Society Natural Environment 8

9 Thoughts for Leaders Leaders set the example and lead the process of identifying stakeholders and their needs and building positive relationships with stakeholders. 2. Leaders show respect for all stakeholders which helps build positive relationships with all stakeholder groups. 3. Leaders involve stakeholders (or their input) in setting the direction and evaluating progress. 4. Leaders communicate (two-way dialogue) with stakeholders to gather information and communicate the direction and progress of the organization. 5. Leaders are persistent when it comes to building relationships with and creating value for multiple stakeholders regardless of the many challenges. 6. Leaders turn forced (adversarial) accountability to stakeholders into a proactive and positive force for change. 7. Leaders understand the connections between the requirements of multiple stakeholders and create value for multiple stakeholders vs. zero sum game. 8. Leaders spend time with stakeholders building relationships and developing a deeper understanding of their needs. 9. Leaders are continuously learning and developing new positive perspectives and approaches to meet and exceed stakeholders needs, wants and desires. 9

10 Thank you for your participation Upcoming Monfort Institute Events: Sustainable Transformation Program Colorado Workshops: Leading High Performance Monday, February 6 8:30 a.m. 12:30 p.m. Downtown Denver Complimentary Webinar: Developing Your People Tuesday, February 29 (Note this is a change from the originally scheduled date) Noon 1:00 p.m. (MST)