This Program Has Been Independently Certified and Accredited by CPD, an Internationally Recognized Certification Board

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1 C L A R I D E N Knowledge for the world business leaders 1-2 June June 2015 Raffles Dubai, UAE HR Poor Performers and Grievance Management Week 2 Separately Bookable Seminars in 1 location The two sessions are designed to complement each other to provide participants with the HR skills and legal knowledge to handle poor performance, frequent absenteeism and employees grievances. These programs will enable participants to build and retain an engaged and top performing workforce to meet your organization s goals. Participants are strongly encouraged to attend both sessions to maximize their learning and apply these skills to their work. SEMINAR 1: (from HR and Legal Perspectives) (Day 1 & 2): 1-2 June 2015 (Monday & Tuesday) Hanan Gamali Chartered Member, CIPD Certified Professional, AHRI An accomplished senior Human Resource management professional with over 20 years of international experience Held Senior HR Leadership roles in major organizations including as Chief Organizational Development Officer at Emirates Global Aluminium and Senior HR positions at Australia Post and Australia Broadcasting Commission Proven track record in restructuring and transforming traditional HR Departments into value adding and high performing HR teams committed to excellence Neil Crossley Partner and Practice Group Head - Employment DLA Piper Listed as Leading Employment Lawyer (Tier 1) by UAE Chambers in 2013 Leading practitioner with close to 20 years of experience in advising multinational corporations on employmentrelated matters SEMINAR 2: (covering UAE, KSA and Qatar) (Day 3 & 4): June 2015 (Wednesday & Thursday) Sara Khoja Partner Clyde & Co Listed as one of Middle East s Top Employment Lawyers (Band 1) by Chambers and Partners Regularly featured by leading publications such as Gulf News, Gulf Business and Emirates 24/7 as a Leading Individual on Employment Law in the Gulf Region Highly sought after by many multinational corporations in a variety of sectors to provide advice on employment-related matters

2 Seminar Two: June 2015, Raffles Dubai, UAE Sara Khoja Partner Clyde & Co Listed as one of Middle East s Top Employment Lawyers (Band 1) by Chambers and Partners Regularly featured by leading publications such as Gulf News, Gulf Business and Emirates 24/7 as a Leading Individual on Employment Law in the Gulf Region Highly sought after by many multinational corporations in a variety of sectors to provide advice on employment-related matters Sara is an outstanding Employment Lawyer who is listed as one of Middle East s Top Employment Lawyers (Band 1) by Chambers and Partners. Sara has extensive and proven experience in advising numerous global organizations in the Middle East region, in particular the Cooperation Council for the Arab States of the Gulf member states on all aspects of employment law, including recruitment, termination, terms and conditions of employment (benefits, bonuses, and remuneration), and cross-border employment issues. Recently, she was awarded the ILO Client Choice Award 2014 for her accurate and sound advice on employment-related matters. Sara has written for numerous publications, including the New Law Journal, Asian Counsel, Solicitors Journal and Personnel Today. She is also regularly featured in dominant publications such as Gulf News, Gulf Business and Emirates 24/7. She has contributed UAE chapters to the International Labor and Employment Compliance Handbook (published by Kluwer Law International and the IBA), Corporate Immigration Law (published by the Oxford University Press) and Compensating Mobile Executives (published by Taxmann). In addition, she is a highly soughtafter employment law speaker and trainer. Through this course, Sara will show you how to effectively handle employee grievance, discipline and dismissal issues in the UAE, KSA and Qatar region. As a highly-rated Clariden Global faculty director, Sara delivers engaging and insightful content during her programs. She will involve you in in-depth discussions and highly relevant case studies drawn from actual legal cases to maximize your learning experience. A very open, informative and valuable 2 days spent gaining relevant updates and clarifications on HR issues. Sara was a very competent and confident legal expert who used her experience and expertise to enlighten us. -Regional HR Manager, SVITZER Middle East Ltd Sara is obviously an expert in Middle Eastern Employment Laws. She is a very impressive presenter - focused, patient and calm at all times, even when she is being bombarded with questions from everyone in the room about different scenarios and topics. Thank you Sara. -Colleagues Residence Manager, Fairmont Bab Al Bahr EXECUTIVE SUMMARY Program: Dates: Location: Grievance, Discipline (covering UAE, KSA and Qatar) June 2015 Raffles Dubai, UAE Early Bird 1 (Register & pay by 22 April 2015): Early Bird 2 (Register & pay by 20 May 2015): Regular Tuition Fee: US$2,590 US$2,690 Group discount of 10% for 2nd participant from the same organization. For limited time only by 20 May 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). 2

3 Seminar Two: June 2015, Raffles Dubai, UAE Program Essence: Employee grievances, misconduct and dismissal are key challenges HR professionals need to handle today. If not handled properly, these situations could leave an organization vulnerable to employees resigning or bringing claims of unfair dismissal against the company. To protect your organization from these long-drawn disputes and litigation costs, this 2-day program designed for HR professionals will allow you to gain a holistic understanding of the legal framework governing grievance and disciplinary handling in UAE, KSA and Qatar. It will provide you with the essential skills to conduct effective investigations and to design and implement effective grievance handling and disciplinary procedures in your organization. This highly interactive program will be conducted by top-tier dedicated employment lawyer and Clariden highly-rated faculty, Sara Khoja, who has an immaculate track record in advising HR leaders today in handling grievances, disputes and dismissal. She will also teach you acceptable reasons for dismissal, dismissal procedures, how to carry out termination payments, remedies for wrongful dismissals and methods of dispute handling. To maximize your learning, you will discuss case studies that are drawn from actual legal cases that will leave you with specific actions steps for resolving current and future employee grievance and misconduct challenges. PROGRAM INTRODUCTION Grievances are situations that are deemed as unfair to the employees and can result in serious repercussions to organizations if they are unidentified or handled inappropriately. Employee morale, engagement and productivity levels will drop and higher attrition occurs as employees lose confidence in the organization. Employees may also commit misconduct as a result of unresolved grievances. In response, an employer could decide on how and when to enforce legally acceptable disciplinary penalties such as dismissals. But if not handled fairly and reasonably, dismissals can leave organizations vulnerable to disputes and severe penalties under the labor law. This 2-day highly interactive program will provide you with comprehensive legal framework and proven techniques in handling grievances and disciplinary actions in the UAE, KSA and Qatar. You will find out how to conduct effective investigations when there is a grievance or misconduct. In addition, you will learn how to design and implement effective grievance handling and disciplinary procedures in your organization. Led by Sara Khoja, Leading Employment Lawyer, the program will shed light on acceptable reasons for dismissal, dismissal procedures, how to carry out termination payments and methods of dispute handling. To maximize your learning, you will discuss case studies that are drawn from actual legal cases that will leave you with specific actions steps for resolving current and future employee grievance and misconduct challenges. At the end of the program, you will be able to turn difficult situations involving employee grievance, discipline and dismissal in your organization into opportunities to enhance employee performance. You will also be able to protect your company from costly litigations and claims. WHO WILL BENEFIT THE MOST This course is designed for all Executives, Managers, Directors, Vice Presidents, Supervisors, Superintendents dealing with Human Resource, Learning/Training Development, Organizational Development, Workplace Relations & Compliance, Employment Relations, Talent & Recruitment, Remuneration, Compensation & Benefits, Mediators & Arbitrators of Employment Law and People Development. This course is also applicable to General Managers, business owners, or those who expect to have staffing responsibility. 3

4 Seminar Two: June 2015, Raffles Dubai, UAE LEARNING OBJECTIVES Understand key legal framework regulating grievances and disciplinary handling in the UAE, KSA and Qatar region Differentiate between grievances, complaints and discipline situations Determine and plan the appropriate course of action to take Conduct efficient disciplinary or grievance hearing and investigations Identify and implement appropriate HR policies and procedures related to grievance handling and disciplinary action Effective dismissal procedure whilst reducing potential liability and exposure Find out the difference between wrongful, unfair, and constructive dismissal Resolve the situation with confidence and with positive impact on the team CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM AGENDA DAY ONE Grievance Handling What constitutes a misconduct Understanding grievances of employees Differences between grievances, complaints and whistle-blowing What the law requires Understanding and applying your organization s grievance handling procedures Conducting investigations Consequences of mishandling grievances Handling grievances effectively Disciplinary Legal requirements Designing effective disciplinary procedures in your organization Conducting investigations/witness statements/anonymity Guide to conducting a disciplinary session Acting fairly and reasonably Common types of disciplinary penalties DAY TWO Dismissal What is wrongful, unfair and constructive dismissal? Potentially fair reasons for dismissal Dismissal procedures, including right of appeal Procedural flaws Group dismissals Termination payments Settlement agreements Remedies for wrongful dismissal Dispute handling Case Studies Discussion 4

5 Seminar One: 1-2 June 2015, Raffles Dubai, UAE Hanan Gamali Chartered Member, CIPD Certified Professional, AHRI An accomplished senior Human Resource management professional with over 20 years of international experience Held Senior HR Leadership roles in major organizations including as Chief Organizational Development Officer at Emirates Global Aluminium and Senior HR positions at Australia Post and Australia Broadcasting Commission Proven track record in restructuring and transforming traditional HR Departments into value adding and high performing HR teams committed to excellence Hanan Gamali is an established HR Leader with over 20 years of HR experience worldwide. She has a proven track record of transforming traditional HR Departments into value adding and high performing HR teams committed to excellence. Her experience spans numerous public and private organizations across sectors such as manufacturing, broadcast media, health, mining, government, financial services, retail and transport. Most recently, her pivotal role as a Chief Organizational Development Officer at Emirates Global Aluminium, one of the world s largest single site aluminium smelter, saw her designing and setting up the company s HR function, policies, culture and core values. Prior to this, she was the Head of Human Resources at both the Australia Broadcasting Commission as well as the Australia Post. During these periods, she had implemented a pilot company-wide performance management system and managed employee relations with over 4,000 employees in complex and culturally diverse environments while leading major HR and organizational transformations. She is currently a Board Member at National Training Standard Initiative - an independent initiative that provides leadership to the community by setting the national benchmark for training. Neil Crossley Partner and Practice Group Head - Employment DLA Piper Listed as Leading Employment Lawyer (Tier 1) by UAE Chambers in 2013 Leading practitioner with close to 20 years of experience in advising multinational corporations on employmentrelated matters Neil Crossley is a Leading Employment Lawyer with more than 20 years of experience in advising multinational companies in the region on employment-related matters. He is highly rated for his contentious and non-contentious employment work such as restructuring and outsourcing matters, in addition to bonus issues, TUPE and employment class actions. Neil was listed as Tier 1 for Employment in the UAE Chambers directory in He also regularly appears on regional radio station Dubai Eye providing commentary on labor law development in the region. Through this course, Neil will show you how to effectively handle poor performers as well as frequent short-term and long-term absence from a legal perspective. 5

6 Seminar One: 1-2 June 2015, Raffles Dubai, UAE EXECUTIVE SUMMARY Program: Dates: Location: Performance, Absentees - from HR and Legal Perspectives June 2015 Raffles Dubai, UAE Early Bird 1 (Register & pay by 22 April 2015): Early Bird 2 (Register & pay by 20 May 2015): Regular Tuition Fee: US$2,390 US$2,590 US$2,690 Group discount of 10% for 2nd participant from the same organization. For limited time only by 20 May 2015, register 3 participants and fourth participant will receive complimentary seat (one discount scheme apply). Program Essence: Managing poor performers make up a significant amount of time in every manager s job. In fact, in a recent survey conducted by Robert Half, managers spend up to 20% of their time managing poor performers and 50% of respondents highlighted that they do not have a clear strategy when it comes to managing poor performers and frequent absentees. Clariden is pleased to host a two-day executive program on. In this comprehensive 2-day program you will learn proven and successful strategies on how to deal with poor performance and reducing absenteeism in your workplace from both the HR and legal perspectives. You will discover factors causing low performance and absenteeism and understand how to address them immediately before they affect company s performance and coworkers morale. In addition, you will gain insight into how to manage underperformers, conduct a successful appraisal and provide continual feedback to motivate and engage employees. Participants will also learn important HR employment law in UAE on dealing with absentees and poor performance - what are the acceptable legal grounds to dismissing them in UAE, what are the appropriate dismissal procedures and how to set up a sound HR policy in your organization to deal with poor performers. Throughout the course, you will be engaged in group discussions, practical exercises and case studies based on real life examples to enhance your learning experience. PROGRAM INTRODUCTION A 2013 Gallup report revealed that 74% of employees surveyed in UAE are either not engaged or actively disengaged. Essentially, not engaged employees put in time but no passion or concern about productivity, profitability, customers or the company s mission while actively disengaged employees purposefully damage the company and generally get sick more often, miss more days and quit more easily. Furthermore, the same study showed that those with an average of 9 engaged workers to 1 actively disengaged worker experienced 147% higher Earnings per Share than its competitors. Consequently, poor performance, absenteeism and stress from not engaged workers will have a negative impact on productivity, workplace effectiveness and can be very costly in terms of sick leave pay, work not carried out and stress caused to co-workers covering their workload. Despite this truth, many organizations fail to address these issues. This highly engaging 2-day program by Clariden is designed to provide you with solid knowledge in dealing with poor performance, absence and stress at your workplace from both the HR and legal point of view. You will recognize the importance of having a successful feedback and appraisal process to manage underperformance before it becomes poor performance. Led by Hanan Gamali, an established HR leader, you will hear of major factors affecting employee engagement, signs of stress and how all these affect work performance and absenteeism. You will walk away with proven strategies and best practices in retaining your high performers through effective management of poor performance and low engagement. In addition, you will hear from Neil Crossley, a Leading Employment Lawyer in the UAE, on the acceptable reasons to dismiss poor performers and employees who are taking frequent short and long-term absence. After this course, you will be able to set up performance and leave management policies that are in line with law requirements. With the necessary skills and strategies to tackle poor performance and chronic absence, HR leaders like you will play a key role in improving productivity, employee engagement and morale in your workplace. Also, you will be able to protect your company from costly litigation and claims related to poor performers and poor attendance. 6

7 Seminar One: 1-2 June 2015, Raffles Dubai, UAE WHO WILL BENEFIT THE MOST This course is designed for all Executives, Managers, Directors, Vice Presidents, Supervisors, Superintendents dealing with Human Resource, Learning/Training Development, Organizational Development, Workplace Relations & Compliance, Employment Relations, Talent & Recruitment, Remuneration, Compensation & Benefits, Mediators & Arbitrators of Employment Law and People Development. This course is also applicable to General Managers, business owners, or those who expect to have staffing responsibility. LEARNING OBJECTIVES Identify and resolve absence and performance issues in your organization Learn how to appropriately and legally react to poor performers and frequent absentees Find out how to conduct a successful Performance Appraisal meeting Recognize major factors affecting employee engagement Learn the signs of stress and how it affect work performance and absenteeism Understand dismissal procedures for poor performers Learn how to deal with frequent short-term absences and long-term sickness absence legally Review and set up your organization s policies and practices in line with the law and HR best practices CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM AGENDA DAY ONE Managing Poor Performance The importance of managing underperformance before it becomes poor performance Recognizing that failing to address non-performing employees has a negative impact on other employees in the workplace Understanding the importance of providing regular feedback and coaching How to conduct a successful Performance Appraisal Meeting Managing employees that are underperforming and how provide appropriate feedback to underperforming employees Employee Engagement to Enhance Work Performance Major Factors Affecting Employee Engagement and how to enhance the engagement of employees Recognizing the telltale signs of employee disengagement and facilitating employee success to ensure you retain your high performers Role Plays and Practical Exercises 7

8 Seminar One: 1-2 June 2015, Raffles Dubai, UAE DAY TWO Stress Management Recognize the signs of stress and its potential sources as well as learn interventions to manage it Resilience and stress How stress affects work performance, absenteeism and low engagement The importance of work life balance and what it means Best practice employer trends to improve work life balance for their employees Legal Framework in Performance and Absentees Handling poor performers When are performance management procedures not appropriate? Acceptable reasons to dismiss poor performers Dismissal procedures for poor performers Setting an effective performance management policy in your organization Dealing with poor attendance Frequent short-term absences Long-term sickness absence Acceptable reasons to dismiss employees for short and long term absence Setting an effective sickness policies and procedures in your organization Procedures for absence other than illness 8

9 HR POOR PERFORMERS AND GRIEVANCE MANAGEMENT WEEK Session One: 1-2 June 2015 Raffles Dubai, UAE Session Two: June 2015 Raffles Dubai, UAE REGISTRATION PAGE C L A R I D E N Knowledge for the world business leaders PROGRAM FEES Seminar 1st Early Bird Fee (If payment & registrations are received by 22 April 2015) 2nd Early Bird Fee (If payment & registrations are received by 20 May 2015) Regular Fee Per Participant 4 WAYS TO REGISTER admissions@claridenglobal.com Fax: +44 (0) Call: +44 (0) GROUP DISCOUNTS US$2,390 US$2,390 US$2,590 US$2,590 US$2,690 US$2,690 Group discount of 10% for 2nd participant from the same organization. For limited time only by 20 May 2015 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Combination of different participants from the same company is allowed. Only 1 discount scheme applies. Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Promotional Code: Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): VENUE AND ACCOMMODATION INFORMATION Raffles Dubai, UAE 1-2 June June 2015 Sheikh Zayed Road, Wafi, Dubai P.O. Box Tel: Website: Website: PAYMENT METHODS BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: Standard Chartered Bank Bank Code: 7144 Bank Branch Code: 001 Bank Address: 6 Battery Road, #01-01 Singapore Bank Account No: Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITED SWIFT Code: SCBLSG22 Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at +44 (0) HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to Clariden Global International Limited. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +44 (0) PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L5103/LC/ET