THE OUTSOURCING SOLUTION FOR PROPERTY MANAGEMENT BUSINESS OWNERS. We help you reduce costs & grow your rent roll

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1 THE OUTSOURCING SOLUTION FOR PROPERTY MANAGEMENT BUSINESS OWNERS We help you reduce costs & grow your rent roll

2 Imagine if you had a team that could save you time, money and your sanity. We strip back your workload so that you can concentrate on the more important tasks that impact your bottom line. We save you valuable time and money. Crucial resources that can be better spent growing your rent roll, helping your clients and eliminating problems. With the Property Management Virtual Assistant, you can create a global team to enhance your Property Management Services, keeping you ahead of the game without adding to your workload.

3 COST ANALYSIS The key to any successful outsourcing arrangement is a mixture of the hard dollar labour costs and the less obvious soft costs such as training, technology, benefits and recruitment. As a permanent innovative staffing solution the Property Management Virtual Assistant takes care of these extra costs that come with employing a new team member, allowing you to capitalise on the relatively low labour costs in the Philippines. TOTAL EMPLOYMENT COST PROPERTY MANAGEMENT ROLE SALARY $40-$60K SUPERANNUATION 9.5% OF SALARY PAYROLL TAX 5.45% OF SALARY PLUS SUPER WORKERS COMPENSATION 0.82% OF SALARY LONG SERVICE LEAVE ALLOWANCE: 2% OF SALARY ANNUAL LEAVE LOADING $50,000 $4,750 $2983 $410 $1000 $653 TOTAL EMPLOYEE BENEFIT PLUS ADDITIONAL SEAT / ADMIN COSTS: ESTIMATED 20% IE. OFFICE SPACE, COMPUTER, TRAINING, PHONES ETC TOTAL ANNUAL EMPLOYMENT COST $59,796 $14,365 $74,161 THIS EQUATES TO $37.53 per hour Not to mention the recruitment costs which based on a salary of $50,000 you would expect to a pay a fee of approx. $5,000. References

4 20 JOBS YOU DON T HAVE TO DO We all know that most Property Managers struggle for time when getting regular tasks done. Or tasks that just take way too long to do because there is little or no process in place to make it efficient. With this common approach the Property Manager could be inadvertently sabotaging your business, rather than helping it thrive. Here s a sample of just 20 time consuming tasks from where you won t see a great return on investment EVER. Basically the opportunities for outsourcing are endless, anything that is not client facing can be outsourced We are specialists in 1 New Owner Data Entry 2 New Property Data Entry 3 New Tenant Data Entry 4 Preparation of Managing Authority 5 Upload Properties on Web Portal 6 Lease Preparation 7 Bond Preparation 8 Transcribe Condition Report 9 Manage Arrears 10 Log Maintenance 11 Follow Up Maintenance 12 Complete Maintenance 13 Schedule Routine Inspections 14 Send out Routine Invitations 15 Transcribe & Edit Routine reports 16 Prepare Lease Renewals 17 Manage Rent Increases 18 Follow Up Lease Renewal & Data Entry 19 Pay Creditor Invoices 20 Prepare Vacate Packs

5 CLIENT STORY TOTAL CARE PROPERTY MANAGEMENT We were already running a successful business before engaging the services of PMVA. However the cost of running a Property Management business was escalating and everyone was so busy trying to keep up with the demands of maintaining the service standards to our clients. We were constantly looking for ways to improve but it got to a stage where every proactive, value adding idea was put on the back burner while we tried to keep up with the insurmountable workload of administration tasks that consumed us on a daily basis. We needed to take a step back and examine the tasks our Property Managers were doing and the way in which they were completing them. In late 2015 we were convinced we needed to add another employee to our team, just to keep up with the back office administration. We initially decided to try outsourcing and hired a Virtual Assistant who worked from home. She was mostly unsupervised and it didn t t take long for us to realise that we may have made a bit of a mistake in trying to outsource by ourselves. Even though we had used a reputable company to hire our PMVA the time it took to train them was inefficient and what we saved in dollars we soon lost in hours. We then decided to take action and engage the professional services of PMVA. Tiffany Bowtell has been in the Property Management industry for years and knew exactly what we needed. She took over all the training and management of our new PMVA Aimee. Using technology and mapping out the way we do business has allowed us to offshore the majority of Property Management administration work. We are constantly increasing the tasks we outsource and we now have a more engaged and driven team. I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals, maintain our very high standard of service to our Landlord clients and kept our running expenses down too. client GAI KROCZEK I can honestly say that by outsourcing our Property Management tasks with the help of PMVA has allowed us to keep on track with our rent roll growth goals PMVA team member AIMEE

6 CLIENT STORY COLLIERS INTERNATIONAL TOOWOOMBA We have been working with PMVA for almost 12 months and the difference they have made to our Property Management department has been invaluable. From the moment our dedicated staff member Jenny arrived we have had such a positive energy in our business. Jenny and her manager Jeffrey have become so much a part of our daily work and nothing is even too much trouble when it comes to adding new tasks on the fly when time pressures are against us. PMVA s local knowledge of our market, industry expertise and legislative qualifications allow us to have real security around our processes and procedures. They are professional, approachable and take care of all of our administration needs. They really understand our requirements and the on boarding process was really easy. Tiffany has visited our office many times and has assisted us in more than just outsourcing. She is a Property Me software expert and industry leader which takes all the guess work out of using a Virtual Assistant. Tiffany visits her office in the Philippines regularly and also video chats with us while she s there which makes the whole idea of outsourcing really relatable. We hope to visit the Philippines office ourselves sometime in We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. It s great to be able to video call Jenny and discuss upcoming tasks or just include her in our team meetings and make her feel just like one of the team. I can highly recommend PMVA s service it s a game changer in the Property Management industry. down too. client RACHEL SKUSE We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. I can highly recommend PMVA s service it s a game changer in the Property Management industry. PMVA team member Jenny

7 CLIENT STORY PROFESSIONALS INSIGHT REALTY We engaged PMVA a couple of months ago and have been very impressed by their professional and thoughtful approach to helping us run our Property Management Department. We do not use the word outsourcing as we are not sending tasks away to be fulfilled by a faceless organisation; we have welcomed a valuable new member to our team who happens to be based in the Philippines. Culture is a huge part of my business so getting the opportunity to explain to Tiffany our morals and values with in the office has given me great confidence in the staff member she has picked for us. It makes a big difference that Tiffany and the PMVA team have over 20 years experience in Property Management. They truly understand our requirements and have tried all the processes and technologies required before we utilise them so that there are no frustrating and time consuming glitches. As the business owner it can be difficult to concentrate on growing the business as well as servicing our clients with the quality they have come to expect and by hiring a PMVA team member we know we are supported as our company grows into the future. What s even more impressive is the way in which our processes have been audited and realigned to be more productive so that our Property Managers time can be spent on helping our clients and not just typing leases. I had a fear at the start of this venture that our processes/points of differences could be passed on to competitors or discussed in the office at PMVA but I have been impressed with the high levels of integrity and loyalty on constant display by my PMVA and Tiffany. We are very excited about the future of our business and embracing new technology as well as having a permanent solution for our staffing requirements. It s also very fun to video call my PMVA anytime of the day and have a meeting to discuss next tasks or include her in discussions about process changes and team meetings. client TEALE RING We do not use the word outsourcing as we are not sending tasks away to be fulfilled by a faceless organisation; we have welcomed a valuable new member to our team who happens to be based in the Philippines PMVA team member MAU

8 GET OUTSOURCE READY

9 Outsourcing doesn't simply involve offshoring your hard work to somebody else, it requires a workflow overhaul that will benefit your entire team. There are plenty of steps a business needs to take before it can be considered outsource ready and thanks to PMVA's business assessment session the hard work is already done for you. Drawing from our experience in property management we consult with you to generate a clear picture of which tasks could be delegated beyond your office network and offer you a workflow guide which best suits your needs. Lease Renewal Workflow Maintenance Workflow

10 ABOUT US TIFFANY BOWTELL Tiffany Bowtell is an international property management expert, business coach, keynote speaker, certified trainer, and author. She is a master in her field. Her career in property management and training has spanned over twenty years. Tiffany has worked in all facets of the property management industry and held the position of Head Trainer at Console for four years, before becoming a Console Gold Certified Partner. She is the director of two successful companies, the Property Management Institute of Training (PMIT) and the Property Management Virtual Assistant (PMVA), these companies provide advanced training and support to property management businesses throughout Australia. JEFFREY ESPINEDA Jeffrey Espineda is our Philippines based Team Account Manager. Jeffrey holds a Bachelor of Science in Business Administration degree and has extensive experience in leading and motivating teams of up to thirty staff within the BPO industry in the Philippines for the past ten years. He is highly trained in all aspects of the Property Management industry and works very closely with all our clients as well as training, guiding and mentoring our PMVA s. Jeffrey is proficient is all Property Management technologies and has been extremely inventive and innovative with supplying Property Managers with new technology insights and how they can benefit from his knowledge.

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