Positions reporting to this position: Retail Shop Managers from your designated shops.

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1 Job Description Position Title: Area Manager Location: Perth metro and some country shop locations Organisational Relationships Reports to: Retail Operations Manager Positions reporting to this position: Retail Shop Managers from your designated shops. Liaise with: Members and volunteers Relevant Society Staff, other area managers Suppliers, customers, clients and donors. Other people and organisations as required. What we do The St Vincent de Paul Society operates 50 Vinnies Retail shops throughout WA. The prime purpose of these centres (shops) is to provide funds for the Society to carry out its charitable works by offering its customers a range of quality second hand goods for sale donated primarily from the general public. The Vinnies shops are serviced by a large number of volunteers who give their skills, life experience, time & expertise in assisting the St Vincent de Paul Society in making a difference in the lives of others. Whilst sales from our shops assist in funding the administration tasks associated with the Society, the bulk of the funds raised are directed to areas of need within the local community. In this regard, the Society has many special works with which it is involved. The organisation has taken a position requiring a greater focus on the culture and the support of our many generous volunteers. The Vinnies shops are administered by the Centre Support office located in Belmont with the Area Manager position reporting to the State Retail Manager. Position Summary This position provides advice, support and specialist expertise to our shops, Shop Managers and paid and volunteer teams.

2 Key Responsibilities & Accountabilities 1: PLANNING 1.1 Jointly develop, with each Vinnies retail shop manager and the Centre Management Team, an annual business plan for each designated shop. 1.2 Regularly monitor and report periodically to the Retail State Manager on the performance of each store against the annual business plan. 1.3 Develop key performance indicators (KPIs) (annually) for shop managers. 1.4 Regularly monitor and report periodically on the performance of shop managers against KPIs. 1.5 Assist the State Retail Manager with the development, maintenance and periodical review of retail centres policies and procedures relevant to all areas of retail shop operations. 2: OPERATIONS 2.1 Provide management support to shop managers to ensure the effective overall management of each retail centre. 2.2 Identify areas of retail shop operations requiring improvement and manage the provision of appropriate support to achieve desired outcomes. 2.3 Ensure that shop managers are adequately resourced to effectively manage their retail shops autonomously. 2.4 Regularly review transport operations at our shops (where applicable), working in conjunction with the Transport Coordinator, ensuring efficient and effective logistics and productivity. 2.5 Continually review and utilise opportunities for regional co-operation between shops for mutual benefit (transport, promotions, marketing, volunteer and staff development, problem solving, movement of stock, etc.). 2.6 Ensure the timely provision of retail statistical and financial data as required. 2.7 Ensure that centres are operating within relevant legislative requirements including OH&S, HR, GST, FBT and the Fundraising Act. 2.8 Ensure that centres provide safe and healthy workplaces for all staff and volunteers. 2.9 Promote OH&S awareness in centres and mange the collection of statistical data that verifies compliance with the OH&S Act Ensure that documented evidence of timely housekeeping, necessary risk assessments and incident reporting is properly recorded and maintained at the centre Assist the Property Manager on specific projects relevant to designated shops and the annual property maintenance program and as per the direction of the State Retail manager Conduct regional trips and liaise with regional stores as required to ensure that they receive the same level of service and support as metro shops 3: FINANCE 3.1 Manage annual budgets for each shop, facilitate local participation in budget preparation and ensure that budgets are completed and lodged within designated timeframes. 3.2 Ensure that annual budget targets established are incorporated into centre budgets. 3.3 Facilitate monthly reviews with the retail shop manager of income, expenses and funds passed up to Regional Councils and oversee the implementation of strategies to address budget variations.

3 3.4 Prepare a monthly report on centres financial status for the State Retail Manager and report on variations to budget. 3.5 Ensure audit directions are complied with and accountability requirements are met. 3.6 Monitor material assistance distributed through each centre and ensure accuracy in recording of same. 3.7 Assist the State Retail Manager to implement a stock control system for the Society s donated goods in centres and oversee the management of same. 4: PEOPLE AND CULTURE 4.1 Train and develop Retail Managers to effectively manage all facets of a centre s operations. 4.2 Develop, promote and support (in consultation with the State Retail Manager) a culture and work environment that is positive, healthy, safe and respectful for all volunteers and staff working in centres. 4.3 Critically assess necessary individual attributes such as skills, knowledge and abilities for centre personnel (paid and volunteer) to meet satisfactory performance levels. 4.4 Ensure that all personnel are objectively appraised annually against their position description and key performance indicators and that individual training and development needs are identified for the next twelve months 4.5 Ensure that identified training & development needs are implemented in consultation with the State Retail Manager. 4.6 Acknowledge the work of volunteers and develop the social aspect of participation in Centre work. 4.7 Recruit, in conjunction with HR Department, the appropriate Regional Council President, and (for volunteers) the Volunteer Development Coordinator, suitable employee and volunteer centre personnel. 4.8 Foster co-operative relationships with management, staff, membership, volunteers and other agents of the Society 4.9 To actively support the Society s strategic and positive decision to take the organisation into the future with a renewed, pro-active and dynamic approach to how it addresses and manages workplace issues To comply with and support all policies and legislation pertaining to workplace relations including; Workplace Bullying Policy, Equal Opportunity Policy, Sexual Harassment Policy and Affirmative Action Policy To actively support the Society s commitment of zero tolerance of inappropriate workplace practices To uphold the ethos and spirit of the SVDP Society 5: COMMUNICATIONS 5.1 Liaise with, provide advice to, and ensure effective communication with, members and volunteers linked to the regional structure of the Society on matters relevant to retail shop operations in their areas. 5.2 Attend relevant Society meetings as required. 5.3 Attend fortnightly retail meetings as required at Ozanam House. 5.4 Provide a detailed report weekly and also monthly to the State Retail Manager as specified on store operations within the designated Area. 5.5 Record all incident reports and address as required with follow-up action items as required.

4 6: ASSET MANAGEMENT 6.1 Work co-operatively with the State Retail Manager to ensure a flexible team approach so that resources are directed towards areas of highest priority. 6.2 Monitor and regularly report on matters of security in centres and recommend cost effective strategies to protect the Society s assets. 6.3 Implement programs, at the direction of the State Retail Manager, that minimise theft of donated product and raise awareness within the Society of the extent of the problem of shrinkage. 6.4 Provide advice to the State Retail Manager regarding relocation of centres, potential new centre locations and annual property maintenance requirements in existing centres 7: OH&S 7.1 Ensure compliance of all legal & legislative requirements regarding the health and safety of volunteers and employees during and after completion of building works in centres. 7.2 To actively support the Society s commitment to the health, safety, comfort and productive well being of all persons engaged in activities at each workplace. 7.3 To actively support the Society s OH&S policy whereby it recognises that it is the responsibility of management working in co-operation and consultation with employees and volunteers to ensure on-going active prevention of injury and illness in the workplace, and for effective translation of policy objectives into action. 7.4 To report any accident/incident/hazard in the workplace in a timely manner 7.5 To comply with reasonable and lawful instructions from any manager or other authorised staff member of SVDP concerning Health and Safety matters 8. SPECIALIST FUNCTIONAL RESPONSIBILITY 8.1 Each Area Manager will be required to manage functional responsibility across their centres including, but not limited to, the following: Merchandising and Presentation Financial Management and Reporting Essential Services OH&S and Risk Management Collectables Security/Shrinkage/Technology Customer Service and Training Office Management Sales/Marketing/Advertising/Promotions 9: ACCOUNTABILITY AND EXTENT OF AUTHORITY 9.1 The Society s Ethos and Mission are primary guidelines for the exercise of accountability and authority. 9.2 Authority is to be exercised under the direction of the State Retail Manager and within the boundaries of policies (Society, Centres, HR & Finance), procedures, this Position Description, annual budgets and any other delegations made by the Chairperson of State Centres Board from time to time.

5 10: ESSENTIAL SKILLS AND KNOWLEDGE - Key Selection Criteria: 10.1 Sound knowledge & leadership experience working in a retail environment 10.2 Experience in managing teams over multiple sites 10.3 Well developed management & planning skills 10.4 Knowledge of sales, marketing & merchandising 10.5 Highly developed interpersonal skills & empathy for volunteerism 10.6 Well developed relationship marketing skills 10.7 Highly developed negotiation & problem solving skills 10.8 Budget & project management skills 10.9 Demonstrated report writing skills Preparedness for travel within the State Current motor vehicle driver s licence Proven ability to lead a team Intermediate skills in Microsoft office 11. Desirable Skills and Knowledge 11.1 Certificate IV (TAA) Workplace Assessor & Trainer 11.2 Certificate IV Retail Operations (Or equivalent) 12: KEY PERFORMANCE INDICATORS 12.1 These will be developed by the State Retail Manager in conjunction with the occupant of this position and will be regularly reviewed. CONDITIONS OF EMPLOYMENT Full Time: 38 hours per week Monday to Friday some out of hours work may be required Travel: Flexibility is required regarding ability to travel & hours of work, due to a requirement for country travel. Salary: Competitive Salary % super, extensive salary sacrifice entitlements Additional Items: Fully maintained vehicle Additional Items (non-remunerative): Business use IPhone or similar