JOB DESCRIPTION. Business Support Officer. Senior Communications Officer. Date Prepared: January Grade: PURPOSE

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1 JOB DESCRIPTION Job Title: Base: Reports To: Business Support Officer Leeds Senior Communications Officer Date Prepared: January 2018 Grade: E PURPOSE To provide effective business and administrative support to the director of communications and commercial Services. The post holder will also work independently and as part of the team to provide specific support to the senior team, currently made up of three heads of communications, to aid in the delivery of core business and new programmes of work. They will help with the co-ordination, administration and delivery of specific pieces of work that support the senior team in carrying out their roles and functions, without direct supervision. The post holder will work as part of the wider communications team to provide effective business, administrative and communications support. The NHS Confederation organisation The NHS Confederation is the only membership body that brings together and speaks on behalf of all organisations that plan, commission and provide NHS services. The NHS Confederation works on behalf of its members to address current challenges and find sustainable solutions for the future through: Providing an authoritative voice on and for the health and social care sector. Representing members at the highest levels and influencing the big issues affecting health and care services. Supporting members to improve patient care and transform services. The work of the Confederation is driven by its vision of an empowered, healthy population supported by world-class health and care services. NHS Employers is the accountable and representative voice of employers and is part of the NHS Confederation. The NHS Employers organisation represents views from

2 across employing organisations in the NHS in England on workforce issues, and supports employers to put patients first. As part of the communications team you will provide support to both the NHS Employers programme teams and the wider Confederation. Our role is to ensure that we are engaging and communicating effectively with all our members, promoting our work and key messages while also protecting the reputation of the organisation and identifying, enabling and promoting commercial opportunities. We have a set of core values which sit at the heart of our business. They shape and drive how we do things at the organisation and how we expect our staff to behave: - we are assured, bold, leading and expert and we treat everyone with respect. Our business objectives are set around four cornerstones: grow the core, being responsive, being the applied expert and generating business. Communications and commercial team The communications and commercial services team is a large team working across the output of the NHS Confederation. The director works closely with senior colleagues and chief officers from across the national health organisations (including the Department of Health, NHS England, Health Education England, Public Health England as well as national leads in our key stakeholder organisations, board level colleagues from within the NHS and senior representatives from commercial and partner organisations. The team is responsible for all internal and external communications, ensuring that standards are maintained and our reputation is protected and enhanced. We review and publish all web content, publications, tools, resources and media releases, working closely with programme team colleagues. We also play a key role in developing, promoting and delivering events, including our annual flagship conference. ACTIVITIES: The post holder will: adopt a professional and values-based approach to the delivery of the work be responsible for the diary management of the director of communications and commercial services be the first point of contact for internal and external requests for the director of communications and commercial services, using own initiative to provide responses and information where appropriate

3 plan and manage the organisation of internal and external meetings, seminars and events including organising cost-effective travel and managing complex diary management for the director of communications and commercial services. Plan and purchase the travel and accommodation of the heads of communications. work effectively and collaboratively with colleagues in the team and across the organisation help to ensure that the communications and commercial team is seen as expert and responsive by having effective systems in place to be both proactive in supporting employers and to respond to requests in public mailboxes and from social media in a timely and accurate manner assist with the preparation of presentations as required for the director of communications and commercial services produce written documents and summaries for internal and external use regularly update relevant NHS Employers web pages and the Oracle, drafting communication materials for internal and external use use initiative to support colleagues in a way which enables the team to perform effectively and to the highest standard - this could involve setting up arrangements which will assist the successful development and running of a project or task under the direction of your line manager, agree specific activities and areas of responsibility to support the work of the communications and commercial directorate sometimes be required to travel to provide programme, administrative and logistical support at external events and meetings. To undertake the activities above, the post holder will need to be able to demonstrate a high level of capability in the following areas: The ability to build and manage relationships with internal and external colleagues Provide strong administrative and organisation skills to be able to support the director to deliver core and new business and fulfil their internal leadership/management roles Planning and project management skills to work to track activity for self and the senior team Managing complex diary co-ordination to enable the director to fulfil their corporate roles

4 Essential Desirable Application Form Interview Good written and analytical skills to produce written materials and presentations for the director Ability to organise and co-ordinate communication and engagement activities with employers/stakeholders, maintaining networks and liaising with members Ability to assess priorities and problem solve day to day issues Able to research and analyse information and data to present to the director for further consideration/decision IT proficient with the ability to use Microsoft Office packages, Outlook, Word, Excel and PowerPoint. Able to work on own initiative and with minimal supervision. Person Specification BUSINESS SUPPORT OFFICER Personal Qualities Acts with integrity and respect for others Positively engages with others in the planning and delivery of activities Adopts a professional and conscientious approach to tasks Has a can-do attitude and a practical focus to solutions Knowledge Competent in MS Office [particular Outlook, Word, Powerpoint & Excel] An understanding of key issues facing NHS employers, staff and patients Experience and ability Producing an excellent standard of written documentation Utilising project/programme management approaches to manage and deliver work x Prioritising and managing a large workload

5 Working to tight deadlines Drafting website content and communication material Representing a business or organisation to external contacts x Developing administrative systems which support the delivery of a project Undertaking large and complex tasks using a logical and organised approach Able to make occasional trips in the UK Working in a busy office environment Skills Summarising, structuring and drafting written material to a high standard Communicating with people at all levels, in different organisations, face to face, via telephone, or social media Strong organising skills x Accredited project/programme management skills