2012 DSW Employer Survey Results By Question

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1 # of complete responses 199 Total # possible 636 Response Rate 31% 1 a) 1 b) Which of the following services does your organization currently provide? Community Living Supports 22 Personal Care 172 Private Duty Nursing 75 Home maker/home chore 137 Adult Day Services 35 Respite 75 Ongoing Supported Employment 10 Other 20 Which waiver program does your organization support Ohio Home Care 138 Aging 130 Developmental Disabilities 68 Other 15 total How many hours per week do direct care workers have to work to be considered full time? Median 10th 90th Mean n missing 39 3 Does your organization contract with DSWs who are not employees? % 95% C.I. Yes 26 14% (.09,.19) No % missing 14 4 How many total direct service workers did your organization employ or contract with on January 31, 2012? Median 10th 90th Mean Missing who worked > 36 hours per week who worked 1 to 35 hours per week Total of DSWs

2 5 How many DSWs worked in the following settings Median 10th 90th Mean Missing Residential In Home Supports Day Programs Job or Vocational Services Total of DSWs How many individuals does your organization support in the following settings? Median 10th 90th Mean Missing Residential In Home Supports Day Programs Job or Vocational Services Total of DSWs Is your Organization: % 95% C.I. Free Standing % (.67,.80) Part of a Chain 44 24%.17,.30) Don't know 3 2% (.003,.047) missing 17 8 If your Organization is a part of a chain, for what part of the organization are you? % 95% C.I. The entire organization of Ohio 22 31% (.205,.43) A subdivision of the organization 12 17% (.09,.27) A single service setting that is a part of a larger organization 37 52% (.40,.64) missing Excluding services provided to people in their own home or a family member's home how many different locations, does your organization operate in Ohio? Median 10th 90th Mean of locations Not sure 10 Missing How many direct service positions in your organization were unfilled on the last day of the month?? Median 10th 90th Mean # of positions unfilled Not sure 25 Missing 40

3 11 In the last 12 months, how many direct service workers left employment or stopped working for your organization? Median 10th 90th Mean # of DSWS who left organization Not sure 32 Missing What is the average starting hourly wage paide to full time, part time staff etc.?* Median 10th 90th Mean Missing Full time 133 $ 9.00 $ 8.00 $ $ Part Time 123 $ 9.00 $ 8.00 $ $ On Call 46 $ 9.00 $ 8.00 $ $ Intermittent 50 $ 9.00 $ 8.00 $ $ * values < minimum wage of $7.25 and extreme values (>$50.00 ) were excluded from the analysis 13 What is the average current average hourly wage paid to staff in each of the following settings* Median 10th 90th Mean Missing Residential 36 $ 9.20 $ 8.25 $ $ In home supports\home care 119 $ 9.46 $ 8.23 $ $ Day Programs 23 $ $ 8.50 $ $ Job or vocational 9 $ 9.20 $ 8.25 $ $ All settings 57 $ $ 8.20 $ $ Not sure * values < minimum wage of $7.25 and extreme values (>$50.00 ) were excluded from the analysis 14 Which of the following direct service workers are eligible to earn and use vacation or paid time-off? Full Time 130 Part Time 70 On Call 8 Contracted 1 Intermittant 5 No DSWs are eligible 14 No Vacation time if offered Which of the following direct service workers are eligible to earn and use vacation or paid time-off? Full Time 96 Part Time 52 On Call 4 Contracted 2 Intermittant 5 No DSWs are eligible 23 Paid sick time is not offered 57

4 16 Which of the following direct service workers are eligible for individual health? Full Time 86 Part Time 36 On Call 3 Contracted 1 Intermittant 5 No DSWs are eligible 10 Paid sick time is not offered If you do offer health insurance how many DSWs currently receive health insurance through your organization? Median th 0 90th 50 Mean Missing Which of the following direct service workers are eligible for individual health? Transportation 93 Paid Time Off 37 Employer paid job training 89 Retirement plan 74 Disability Insurance Does your organization compensate DSW for travel? % 95% C.I. Yes-for all travel for all DSWs 73 43% (.35,.50) Tes-for all travel for some DSWs 15 9% (.05,.13) Sometimes 30 18% (.12,.24) No we do no compensate 52 31% (.24,.38) Missing Does your organization have a writtent play for recruiting, retaining, and promoting staff who are representative of populations served? % 95% C.I. Yes % (.53,.67) No 40 23% (.17,.30) Not Sure/Don't know 28 16% (.11,.22) Missing Does your organization receive training for staff development in cultural competence? % 95% C.I. Yes % (.61,.75) No 35 20% (.14,.27) Not Sure/Don't know 21 12% (.08,.18) Missing 24

5 22 Does staff at your organization receive training to address cultural knowledge, skills and attitudes? % 95% C.I. Yes % (.65,.78) No 32 18% (.13,.25) Not Sure/Don't know 18 10% (.06,.16) Missing Are interpreters available if needed who can help interpret information? % 95% C.I. Yes % (.53,.67) No 56 32% (.25,.39) Not Sure/Don't know 14 8% (.04,.12) Missing Does your organization have a written policy concerning cultural competence? % 95% C.I. Yes 94 55% (.47,.62) No 55 32% (.25,.39) Not Sure/Don't know 23 13% (.08,.18) Missing Which of the following populations are included in cultural competency policy at your organization Racial/ethnic minorities 98 Languarge minorities 75 Lesbian/gay/populations 48 Specific religious groups 65 AIDS/HIV status 57 Disability status 76 I am not sure/i don't know Which of the following are currently significant problems for your organization Finding qualified direct service workers 125 Hiring direct service workers 57 Direct Service turnover 87 Direct service worker competence 59 Employee training 20 Employee motivation 62 Employee satisfaction 36 None of the above 24

6 27 What are the three most significant retention challengers for your organization? (check up to three challenges) 1 Conflict among workers/managers 18 2 Full time positions not available 44 3 Health insurance is not offered 41 4 Personal stress faced by workers 50 5 Wages are not high enough 78 Workers are disqualified based on 6 state standards 39 Workers are unable to do essential 7 job duties 19 Workers do not have reliable child 8 care 39 Workers do not have reliable 9 transportation 48 Expectations and demands of 10 consumers None of the above 12