Wilderness - Global Reporting Initiative (GRI) G3 Content Index

Transcription

1 STANDARD DISCLOSURES PART I: Profile Disclosures 1. Strategy and Analysis Profile Disclosure Description Page(s) Section Additional Information 1.1 Statement from the most senior decision-maker of the organization Chairman s report 1.2 Description of key impacts, risks, and opportunities. 6; 8 Risks; Opportunities 2. Organisational Profile Profile Disclosure Description Page(s) Section Additional Information 2.1 Name of the organization. Cover Cover 2.2 Primary brands, products, and/or services. 4; 7 Overview of the business; Tourism 2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. 4-5; 27; Overview of the business; Changing structure of channels to the market in tourism; Managing and implementing the 4Cs, Annexure Location of organization s headquarters. Inside back cover Corporate information 2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability 4-5; 25 Overview of the business; Our footprint issues covered in the report. 2.6 Nature of ownership and legal form. 4 Overview of the business 2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). 2.8 Scale of the reporting organization. 4-6; 7 4; 29-33; Overview of the business; Tourism; Changing structure of channels to the market in tourism; The Wilderness Group s channels to the market Overview of the business; Commerce; Internal community 2.9 Significant changes during the reporting period regarding size, structure, or ownership. 35; Commerce; Staff turnover 2.10 Awards received in the reporting period FY Wilderness timeline 3. Report Parameters Profile Disclosure Description Page(s) Section Additional Information 3.1 Reporting period (e.g., fiscal/calendar year) for information provided. 1 Boundaries and scope 3.2 Date of most recent previous report (if any). 1 Boundaries and scope 3.3 Reporting cycle (annual, biennial, etc.) Cover; 1 Boundaries and scope 3.4 Contact point for questions regarding the report or its contents. 1 Boundaries and scope 3.5 Process for defining report content. 1 Boundaries and scope 3.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance. 1 Boundaries and scope 3.7 State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope). 1 Boundaries and scope

2 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced 3.8 operations, and other entities that can significantly affect comparability from period to period and/or between organizations. Data measurement techniques and the bases of calculations, including 3.9 assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to 1 apply, or to substantially diverge from, the GRI Indicator Protocols. Explanation of the effect of any re-statements of information provided in earlier 3.10 reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods) Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report Table identifying the location of the Standard Disclosures in the report ; 3.13 Policy and current practice with regard to seeking external assurance for the report. 4. Governance, Commitments, and Engagement 1 Boundaries and scope Boundaries and scope; Accuracy, completeness and comparability of data 1 Accuracy, completeness and comparability of data 1 Boundaries and scope Global Reporting Initiative (GRI) 1; Assurance; Independent assurance statement Profile Disclosure Description Page(s) Section Additional Information Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Indicate whether the Chair of the highest governance body is also an executive officer. For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or nonexecutive members. Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization s performance (including social and environmental performance). Processes in place for the highest governance body to ensure conflicts of interest are avoided. Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization s strategy on economic, environmental, and social topics. Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation Corporate governance; Leadership and oversight; Induction of directors; Accountability and control Corporate governance: Leadership and oversight Corporate governance: Leadership and oversight Report of the remuneration and nomination committee: Short term incentives (STI) 118 Corporate governance: Conflicts of interest 12-15; ; 120 Board of directors; Corporate governance: Rotation of directors Our approach to sustainability; Organisational integrity and ethics Full GRI table available online at Wilderness does not provide any formal mechanism for such recommendations but employs an open door policy where employees are encouraged to come forward with recommendations to the directors and board. Their recommendations are then discussed further at executive or board meetings, as is appropriate. The board has been selected based on a mix of qualifications and experience in order to best direct the company.

3 Procedures of the highest governance body for overseeing the organization s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. Processes for evaluating the highest governance body s own performance, particularly with respect to economic, environmental, and social performance. Explanation of whether and how the precautionary approach or principle is addressed by the organisation. Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses Corporate governance: Induction of directors; Director training and development; Sustainability Committee 117; Corporate governance: Board evaluation Risk Committee; Risk management 4.13 Memberships in associations (such as industry associations) and/or national/ international advocacy organizations in which the organization: * Has positions in governance bodies; * Participates in projects or committees; * Provides 171 Appendices: Memberships of associations substantive funding beyond routine membership dues; or * Views membership as strategic List of stakeholder groups engaged by the organization. 101 Stakeholder engagement 4.15 Basis for identification and selection of stakeholders with whom to engage Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. 92; ; 92; ; 92; ; Rural community engagement; Community developmoent - what have we learnt; Stakeholder engagement Community engagement; Community development what have we learnt; Stakeholder engagement Community engagement; Community development what have we learnt; Stakeholder engagement STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs) G3 DMA Description Page(s) Section Additional Information DMA EC Disclosure on Management Approach EC Our approach to sustainability; Commerce DMA EN DMA LA Disclosure on Management Approach EN Disclosure on Management Approach LA 36-37; ; Our approach to sustainability; Conservation: Biodiversity; Conservation: Environmental Management Systems (EMS) Our approach to sustainability; Community - Internal community; Community - External community The board has self-assessed its performance with regard to the implementation of the 4Cs strategy that encompasses economic, environmental, and social performance of the company. All operations in the various countries adhere to local government Environmental Impact Assessment (EIA) standards and Environmental Management Plan (EMP) standards. Additional external standards adhered to in various locations include the Professional Association for Diving Instructors (PADI), the Civil Aviation Authority (CAA), Field Guides Association of South Africa (FGASA) and Africa Incident Management Centre (AIM). Stakeholders are identified as those individuals and/or groups that we have a direct or indirect impact on and which have a direct or indirect impact on us. Stakeholder engagement is regular through the year and frequencies of engagement vary depending on the stakeholder group. In most cases, the engagement with stakeholders occurs when needed. Other stakeholder groups, such as shareholders and community partners, are engaged in a more structured manner with prearranged dates and topics for discussion. Key topics and concerns across all stakeholders was not discussed in detail in this report but rather letters of engagement from specific stakeholders included so as to illustrate our engagement process and the outcomes from the stakeholders point of view.

4 DMA HR Disclosure on Management Approach HR DMA SO Disclosure on Management Approach SO DMA PR Disclosure on Management Approach PR STANDARD DISCLOSURES PART III: Performance Indicators Economic 74-75; 90-91; ; 90-91; ; Our approach to sustainability; Community - Internal community; Community - External community; Culture Our approach to sustainability; Community - Internal community; Community - External community; Culture Our approach to sustainability; Community - Internal community; Community - External community EC1 EC2 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. Financial implications and other risks and opportunities for the organization s activities due to climate change. EC3 Coverage of the organization s defined benefit plan obligations. 79; ; 92-93; 96; 100 EC4 Significant financial assistance received from government. EC5 EC6 EC7 EC8 EC9 Environmental Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. Understanding and describing significant indirect economic impacts, including the extent of impacts. 35 Commerce; Different partnerships between Wilderness and communities; Community development projects; Children in the Wilderness Risks and opportunities resulting from climate change Employee benefits; Report of the remuneration and nomination committee 79 Employee benefits 101 Sourcing of inputs and supplies 76 Workforce nationalities ; 95; 100 Infrastructure and services provided for public benefit Rural community engagement; Socio-economic surveys; Children in the Wilderness; Community engagement - What have we learnt? None of the governments of the countries in which we operate have participated in any of our businesses, nor have we received financial support from any of these governments. EN1 Materials used by weight or volume. 70; 73 Materials used EN2 Percentage of materials used that are recycled input materials. 73; Materials used EN3 Direct energy consumption by primary energy source. 64; 67 Our performance during 2012 Only tracked for the purposes of paper used for various marketing collateral. In construction of our camps, recycled materials are used where possible, but not recorded. The source of the primary energy is provided in the pie chart on the described pages with respect to carbon emissions.

5 EN4 Indirect energy consumption by primary source. 64; 67 Our performance during 2012 EN5 EN6 Energy saved due to conservation and efficiency improvements. Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. 63; 66; 67; 63; 66; 67; EN7 Initiatives to reduce indirect energy consumption and reductions achieved. 67 Our offices EN8 Total water withdrawal by source. 69 Water EN9 Water sources significantly affected by withdrawal of water ; 68; EN10 Percentage and total volume of water recycled and reused. 70; 72; EN11 EN12 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Our energy demands and carbon footprint; Xigera and Mombo solar power; Other energy efficiency improvements Our energy demands and carbon footprint; Xigera and Mombo solar power case study; Other energy efficiency improvements Water bodies; Water Our footprint 37; Waste water; Organic waste management best practice - Toka Leya Biodiversity; Wilderness contribution to conservation EN13 Habitats protected or restored Habitats protected and restored; Decommissioning the old Ruckomechi Camp - removal and rehabilitation EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. 37; 39 Biodiversity; Our footprint; A new biome and centre of endemism - Tropical Rainforest EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk Biodiversity inventory EN16 Total direct and indirect greenhouse gas emissions by weight Our performance during 2012 EN17 Other relevant indirect greenhouse gas emissions by weight. 67; 69 First attempt at quantifying supply chain carbon emissions; Our offices EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved ; 69 Our energy demands and carbon footprint; Xigera and Mombo solar power; First attempt at quantifying supply chain carbon emissions EN19 Emissions of ozone-depleting substances by weight. GRI Table EN20 NOx, SOx, and other significant air emissions by type and weight. GRI Table EN21 Total water discharge by quality and destination. 70 Waste water EN22 Total weight of waste by type and disposal method. 68 Waste The source of indirect energy used is provided in the pie chart on the described pages with respect to carbon emissions. Quantifiable savings in energy are not available for the entire Group but specific savings are discussed with reference to the Mombo and Xigera solar installations. There is no quantifiable information available for the Group regarding reductions in energy requirements, however Mombo and Xigera are discussed in detail providing such reductions. Wilderness does not adversely affect any water sources, the only effect on these water sources being an extraction one. Discussions on the positive impacts Wilderness has on these water sources is discussed in the Biodiversity section of this report. This is discussed in particular reference to North Island and Toka Leya, where 100% of the waste water is recycled and reused for irrigation purposes. Wilderness does not use any substances or products that contain ozone depleting ingredients. Wilderness does not calculate any such submissions they were deemed immaterial as they are not significant enough in our operations. This is only discussed in relation to the waste water treatment types used by camps in the various regions.

6 EN23 Total number and volume of significant spills. There were no significant spills during the reporting period. EN24 EN25 EN26 EN27 EN28 EN29 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization s discharges of water and runoff. Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Percentage of products sold and their packaging materials that are reclaimed by category. Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. Significant environmental impacts of transporting products and other goods and materials used for the organization s operations, and transporting members of the workforce. Not covered, as deemed immaterial to our business Water bodies; The Busanga Swamps, Zambia 63; 65 Environmental management systems; Group biannual EMS assessments Wilderness does not sell products that require packaging materials, hence there are no such materials reclaimed. We acquired no such fines during the reporting period. 63; 66; Environmental management systems; Xigera and Mombo solar power EN30 Total environmental protection expenditures and investments by type ; Wilderness contribution to conservation Social: Labour Practices and Decent Work LA1 Total workforce by employment type, employment contract, and region. 75 Workforce LA2 Total number and rate of employee turnover by age group, gender, and region Staff turnover LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. 79 Employee benefits LA4 Percentage of employees covered by collective bargaining agreements. 80 Collective bargaining agreements LA5 Minimum notice period s regarding significant operational changes, including whether it is specified in collective agreements. 79 Notice periods in regard to operational changes LA6 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational 80 Health and safety health and safety programs. LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. 80 Health and safety LA8 Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding Health and safety serious diseases. LA9 Health and safety topics covered in formal agreements with trade unions. 80 Health and safety Environmental impacts come in the form of heavy vehicles transporting goods and employees across sensitive landscapes to our camps. While these impacts are minimal, attempts to reduce the amount of vehicles travelling through these landscapes were made. See the case study: Xigera and Mombo Solar Power Case Study. Environmental protection is a by-product of day-to-day Wilderness tourism operations as well as specific conservation and research activities. As such, quantification of precise financial spend is impractical and only specific aspects of this spend are covered in the biodiversity chapter of this report.

7 LA10 Average hours of training per year per employee by employee category ; Training and development LA11 LA12 LA13 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Percentage of employees receiving regular performance and career development reviews. Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. 78; Lobster Ink training platform; Training and development; Developing the future leaders of Wilderness 81 Performance management LA14 Ratio of basic salary of men to women by employee category. GRI Table Social: Human Rights 76 Employee diversity; Workforce nationalities The hours of training provided are not recorded according to employee category but by region only. No explicit imbalance in remuneration is evident in the business, however in the middle and senior management categories there are instances where men are awarded higher basic salaries than women. This imbalance is due to the fact that the category is extremely broad and incorporates both camp-based personnel as well as office-based personnel. Office-based personnel earn a higher basic salary due to the higher living costs, while in the camps, couples are often employed as managers with the overall responsibility usually given to the man, hence he is paid more due to the responsibility the position carries. HR1 HR2 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of 79 Respect and dignity employees trained. HR4 Total number of incidents of discrimination and actions taken. 79 Discrimination HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support 80 Collective bargaining agreements these rights. HR6 Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. 112 Forced and child labour HR7 Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or 112 Forced and child labour compulsory labour. HR8 Percentage of security personnel trained in the organization s policies or procedures concerning aspects of human rights that are relevant to operations. No formal human rights screening takes place, however human rights issues are critical aspects of developing investments with communities such as various joint ventures or lease agreements. Due to the nature of the business, Wilderness has, to-date, not specifically screened suppliers and contractors in terms of human rights issues. In each country of operation there are particular laws relating to human rights and all businesses and operations in that country have to abide by the relevant laws of the country. Wilderness does not employ security personnel but uses external armed response companies in some of its offices.

8 HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. 112; Potential socio-cultural impacts of ecotourism There were no incidents regarding the rights of indigenous people during the reporting period. Social: Society SO1 SO2 SO3 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. Percentage and total number of business units analysed for risks related to corruption. Percentage of employees trained in organization s anti-corruption policies and procedures ; 100; ; 120 SO4 Actions taken in response to incidents of corruption. SO5 SO6 Public policy positions and participation in public policy development and lobbying. Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. SO7 Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Social: Product Responsibility Rural community engagement; Different partnerships between Wilderness and communities; Damaraland Adventurer Camp; Community development - What have we learnt?; Potential socio-cultural impacts of ecotourism Corporate governance: Share dealings; Accountability and control; Organisational integrity and ethics There is no formal training regarding anti-corruption policies; however all employees are required to maintain the highest ethical standards. The company has implemented an ethics hotline that is independently monitored and managed to enable employees to report instances of corruption and other forms of unethical behaviour. No instances of corruption were brought to the attention of the board. The Wilderness Group does not employ lobbyists nor actively engage in any initiatives to change national or other policy. Nonetheless, Group companies and a number of our staff are members of many professional, conservation and industry associations in the countries in which we operate. Many of these associations engage in policy dialogue within their respective countries and, where this has occurred, it is true that our staff have indirectly engaged in that dialogue. A full list of these associations and memberships is given in the Appendices. Wilderness does not contribute in any way or form to political parties, politicians, and related institutions in any of the countries in which we operate. Wilderness received no such legal action and does not promote any form of anti-competitive behaviour. Wilderness received no such fines or sanctions during the reporting period. PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. 6; 63; 80 Safety and security; Environmental management systems; Health and safety Wilderness does not produce a product; however camps are regularly inspected for health and safety risks, with camps receiving refurbishments if and when required.

9 PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. Wilderness recorded no such incidents of non-compliance concerning safety impacts relevant to our operations. PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. This is not particularly relevant to Wilderness as no product information or labelling is required by procedures. All guests do however receive a pretour travel information booklet which includes important information such as potential health risks (e.g.. malaria) when entering into certain areas while travelling with Wilderness. No incidents of non-compliance were brought to the attention of Wilderness. PR4 PR5 PR6 PR7 PR8 PR9 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. 91 Guest satisfaction Wilderness, as far as we are aware, is not bound by any specific laws relating to marketing communication as conducted by the company. Various voluntary programmes exist in South Africa such as the Direct Marketing Association (DMA) Code of Conduct and the Advertising Standards Authority (ASA) codes of practice, but given the negligible use of print or internet advertising conducted by the Group, we have chosen not to adopt these voluntary standards. All marketing communications are selfregulated and undergo internal assessment for accuracy and honesty to the extent that with rare exceptions images of wildlife used in relation to marketing specific camps or countries are limited to images taken at those specific camps or in these countries. Wilderness did not record any incidents of non-compliance of any sort regarding marketing communications. There were no complaints regarding customer privacy lodged against Wilderness. To the contrary, Wilderness hosts A list celebrities in our camps and we never discuss or disclose these visits. Many of our celebrity guests choose our camps because of the assured privacy. Wilderness did not receive any fines for non-compliance regarding the provision, use, and execution of our services. Represents core performance indicators Represents additional performance indicators