Intentionally Designing a Winning Culture

Transcription

1 Intentionally Designing a Winning Culture Presented by: Katy Rees Associate Vice President, Administration California State University San Marcos Jennifer Williams Director, Campus Climate & Deputy Chief of Staff California State University San Marcos

2 WHO WE ARE California State University San Marcos Campus Climate Division of Finance & Administrative Services

3 WHAT WE BELIEVE PEOPLE MATTER. CULTURE MATTERS.

4 What is Culture?

5 It s not just buzz words. Culture is the character and personality of the organization. Culture is often the unwritten rules and norms. All organizations have a culture and often subcultures. Culture happens and cannot be avoided.

6 Why does Culture matter?

7 WHY IT MATTERS An organization s success hinges on Culture Culture... drives everything is an opportunity is unique; not copy and paste is a continuous journey Culture before strategy

8 GREAT ORGANIZATIONS KNOW CULTURE MATTERS.

9 WHY IT MATTERS A strong culture can be an incredible way to retain and engage the best employees and foster talent. As much as a strong culture propels the organization forward, a dysfunctional culture can harm the organization and disengage employees.

10 WHAT WE KNOW Employees contribute to culture. Engaged employees are an organization's best assets. Employees have the power to drive business results, impact customer satisfaction, represent the brand and move the organization forward.

11 ANOTHER VIEW Source:

12 STARTLING STATISTICS The Stats on Engagement: 33% of workers are engaged 16% are actively disengaged 51% are not engaged 46% of people will fail within the first 18 months of a new job mainly because of poor culture fit

13 TURNOVER COSTS Do you know your organization s turnover rate? If not, make it your action item for your return home. Knowing this information may help you find opportunities for improvement. Source: LinkedIn 2014 Talent Trends Report

14 Design culture with intentionality

15 KNOW YOUR CULTURE Identify your organization s Culture Spectrum Consider the groups, subcultures, and elements that make your organization unique

16 KNOW YOUR WORKFORCE Who is in your workplace? Better able to engage employees Critical for assigning teams and tasks and encouraging collaboration Recognize challenges and needs of different groups Understand how different groups work together Source:

17 DEFINE, DEVELOP, MEASURE Define priorities at the top Start small - crawl, walk, run Develop programs aligned to priorities Measure, measure, measure: listen to what your employees are saying, feeling, experiencing Communicate what matters Consider national context, external factors, and trends

18 MAKE IT ENGAGING! Create meaningful and fun work! Foster an environment where people enjoy being and want to work. Take time to have fun and engage. Develop signature programs. Build the brand. Connect to the purpose. Create an ambassadorial spirit. Foster organizational pride.

19 CSUSM: a university-first approach to culture

20 WE BELIEVE... PEOPLE MATTER. CULTURE MATTERS.

21 OUR APPROACH Starts at the top Incorporated Campus Climate into the University Strategic Plan One of five strategic priorities CSUSM Culture: Working together Cascaded to divisions and to departments Intentionally aligned to programs Communicate, measure, and understand our culture

22 STRATEGIC PRIORITIES Academic Excellence Student Success Campus Climate Community Partnerships Educational Equity

23 CLIMATE DEFINED Recognizing that our ability to excel is a function of our ability to work together as a team, CSUSM promotes a climate of camaraderie, mutual respect, and trust for all members of the university through support, effective communication, and sustained professional development.

24 CULTURE DEFINED Beyond the plan CULTURE PRINCIPLES Defined shared principles Civility & respect Communication & Collaboration Support & Success Foundational document: CSUSM Culture: Working Together

25 PROGRAMS & INITIATIVES Staff Open Forums Faculty/Staff Awards Onboarding Faculty Open Forums Employee Appreciation Picnic Full Professor Luncheon Holiday Reception Campus Connect Campus Culture Work Group Service Awards Staff Appreciation and Development Committee Civility Champions

26 SIGNATURE PROGRAMS

27 ONBOARDING Onboarding Orientation It s all about culture Promotes a culture of civility, support, and success Aligned to Strategic Plan and CSUSM Culture: Working Together Buddy Program for 1 st Year

28 CAMPUS CONNECT Builds connections, breaks down barriers, & fosters a culture of camaraderie and mutual respect Creates a cadre of ambassadors with a university-first attitude High demand program

29 COMMUNICATE Culture is Communicated Terminology defined Key messages at key times Listen, seek input and feedback Develop and utilize communication mechanisms

30 COMMUNICATION GRID A PLAN OF ACTION

31 SEEK FEEDBACK Our Measurement Mindset Great Colleges to Work For Survey Campus Culture Work Group Programmatic Assessments 360-tools

32 Activity: design your ideal workplace culture

33 Challenges and pitfalls Taking on too much at once Identifying and overcoming disengagement Measurement, feedback, and program pitfalls Solutions, innovative ideas, and best practices Aligning divisional priorities to organizational priorities Quick wins (winning with feedback) Key programs and assessment tools Utilizing best practices

34 Questions?