Core Services. SECTION 2 DETERMINING THE RATE SENDING SHIPMENTS Look up the rate for the service option of your choice.

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2 Core Services SECTION 1 CHOOSING THE RIGHT SERVICE Determine the service that best meets your needs and find out where you can send to and receive from, using our zone tables. SECTION 2 DETERMINING THE RATE SENDING SHIPMENTS Look up the rate for the service option of your choice. SECTION 3, DETERMINING THE RATE RECEIVING SHIPMENTS Look up the rate for the service option of your choice. SECTION 4 ADDITIONAL SERVICES AND CHARGES Learn about the value-added services we offer and determine any additional costs to your shipping charges. This is the current version as at the date of publication of this Guide. The latest version, which shall always be the applicable one for new shipments, may be found at 2

3 SECTION 1 Choosing the Right Service Section 1 CHOOSING THE RIGHT SERVICE SECTION 2 Determining the rate - sending shipments SECTION 3 Determining the rate - receiving shipments SECTION 4 Additional Services and Charges Determine which service levels are available to and from a particular location: 1 Find the location you are sending to or receiving from. 2 A service level is generally available when there is a zone number in the sending or receiving column of the country of your choice. 3 Note the zone number for later reference when calculating the cost. 4 Use the sending zone columns when shipping charges are billed to a party in the sending country. 5 Use the receiving zone columns when the shipping charges are billed to a party in the receiving country. 3

4 CHOOSING THE RIGHT SERVICE Service Description Features UPS Express Plus Guaranteed early morning delivery for your most time-sensitive shipments Export: - Next day delivery by 9:00 a.m. to most countries in Europe. - Second business day delivery by 9:00 a.m. to most business addresses in the United States, major business areas in Canada, and most business destinations in Asia. - Day-definite delivery by 9:00 a.m. to other destinations worldwide. - Ideal when your shipment must be there for the start of the business day. - Priority handling every step of the way for added peace of mind. - Free UPS packaging available for your convenience. UPS Express Take advantage of this faster shipping service with guaranteed delivery times throughout the world UPS Express Saver A fast, guaranteed service for international shipments that do not require morning delivery UPS Expedited A fast, reliable service for less urgent shipments to destinations worldwide UPS Worldwide Express Freight Rapid delivery of palletised shipments worldwide Export: - Day-definite delivery by 12:00 noon, depending on destination. Import: - Day-definite delivery by 2:00 p.m., depending on origin. Export: - Day-definite delivery by end of business day, depending on destination. Import: - Day-definite delivery by end of business day from origin countries worldwide. Export: - Scheduled day-definite delivery depending on destination. Import: - Scheduled day-definite delivery depending on origin. Delivery of palletised shipments weighing more than 70kg within 1-3 business days, depending on destination. - Guaranteed delivery for peace of mind. - An ideal choice for urgent shipments that must arrive during the morning. - Free UPS packaging available for your convenience. - Available to more than 200 countries and territories. - Guaranteed delivery during the day for peace of mind. - An economical alternative to UPS Express service for fast delivery. - Free UPS packaging available for your convenience. - Available to more than 220 countries and territories. - An ideal option for less time-sensitive shipments. - Day-definite delivery lets you plan ahead. - Door-to-Door service with in-house customs clearance. - Door-to-door; end of day delivery. - Non door-to-door shipping options also available. - Money-back guarantee*. - To/from approximately 50 countries and territories. - Collection, delivery and routine customs clearance included. * Money Back Guarantee. Restrictions apply. Money-back guarantee will cover a refund upon request of your shipping costs if we do not attempt delivery by the applicable time. For full details of our money-back guarantee, please refer to our Terms and Conditions of Carriage. 4

5 CHOOSING THE RIGHT SERVICE Zone tables The following tables list which service options are available to and from a particular destination and origin and are also used to identify a shipment s zone number. You will need the zone numbers when calculating the cost of your shipment. Sending or receiving Use the sending zone columns when the shipping charges are billed to a party in the sending country. Use the receiving zone columns when the shipping charges are billed to a party in the receiving country. Using the zone table 1 Find the location you are sending to or receiving from. 2 A service is generally available when there is a zone number in the sending or receiving column of the country of your choice. 3 Note the zone number for later reference when calculating the cost. + Extended or remote area charge may apply to certain areas. Please note that extended or remote locations are subject to change. Country/Territory Country Code Sending Zones A ISO Code Express Plus Express Express Saver Expedited Express Freight Express Freight Midday Express Receiving Zones Açores PT Afghanistan AF Afrique du Sud ZA Albanie AL Algérie DZ Allemagne DE Andorre AD Angleterre GB Angola AO Anguilla AI Antigua et Barbuda AG Arabie Saoudite SA Argentine AR Arménie AM Aruba AW Australie AU Autriche AT Azerbaïdjan AZ B Bahamas BS Bahrein BH Bangladesh BD Barbade BB Barbuda (Antigua) AG Belgique BE Belize BZ 8 8 Bénin BJ Bermudes BM Bhutan BT Biélorussie BY Bolivie BO Bonaire (Antilles néerlandaises) BQ Bosnie-Herzégovine BA Botswana BW Brésil BR Brunei BN Bulgarie BG Burkina-Faso BF Burundi BI C Caïmans, Iles KY Cambodge KH Cameroun CM Canada CA Canaries, Iles IC Cap-Vert, Iles CV Centrafricaine, République CF 8 8 Ceuta ES Chili CL Chine, République populaire de CN Express Saver Expedited Express Freight 5

6 CHOOSING THE RIGHT SERVICE Country/Territory Country Code Sending Zones Receiving Zones Country/Territory Country Code Sending Zones Receiving Zones ISO Code Express Plus Express Express Saver Expedited Express Freight Express Freight Midday Express Express Saver Expedited Express Freight ISO Code Express Plus Express Express Saver Expedited Express Freight Express Freight Midday Express Express Saver Expedited Express Freight Chuuk (Etats Fédérés de Micronésie) FM Chypre CY Colombie CO Comores, Les KM Congo (Brazzaville) CG Congo, République démocratique du CD Cook, Iles CK 8 8 Corée du Sud KR Costa Rica CR Côte d'ivoire IC Croatie HR Cuba CU Curaçao (Antilles néerlandaises) CW D Danemark DK Djibouti DJ Dominicaine, République DO Dominique DM E Ecosse GB Egypte EG Emirats arabes unis AE Equateur EC Erythrée ER Espagne (en dehors des Iles Canaries, Ceuta et Melilla) ES Estonie EE Etats-Unis US Ethiopie ET F Fidji FJ Finlande FI France FR G Gabon GA Gambie GM Géorgie GE Ghana GH Gibraltar GI Gorda (Iles Vierges britanniques) VG Grèce GR Grenade GD Groenland GL 7 7 Guadeloupe GP Guam GU Guatemala GT Guinée GN Guinée-Bissau GW Guinnée-équatoriale GQ 8 8 Guyane GY Guyane française GF 8 8 H Haïti HT Honduras HN Hong Kong HK Hongrie HU I Iles anglo-normandes (Guernsey) GG Iles anglo-normandes (Jersey) JE Iles Féroé FO 7 7 Iles Vierges américaines VI Iles Vierges britanniques VG Inde IN Indonésie ID Iraq IQ Irlande du Nord GB Irlande, République d' IE Islande IS Italie IT J Jamaïque JM Japon JP Jordanie JO K Kazakhstan KZ Kenya KE Kiribati KI 8 8 Kosovo RS Kosrae (Etats Fédérés de Micronésie) FM Koweït KW Kyrgyzstan KG L Laos LA Lesotho LS Lettonie LV Liban LB Libéria LR Libye LY Liechtenstein LI Lituanie LT Luxembourg LU M Macao MO Macédoine (Ex République Yougoslave) MK Madagascar MG Madère (Ile de) PT Malaisie MY Malawi MW Maldives MV Mali ML Malte MT Mariannes du Nord, Iles MP Marshall, Iles MH 8 8 Martinique MQ Maurice, Ile MU Mauritanie MR Mayotte YT

7 CHOOSING THE RIGHT SERVICE Zone tables The following tables list which service options are available to and from a particular destination and origin and are also used to identify a shipment s zone number. You will need the zone numbers when calculating the cost of your shipment. Sending or receiving Use the sending zone columns when the shipping charges are billed to a party in the sending country. Use the receiving zone columns when the shipping charges are billed to a party in the receiving country. Using the zone table 1 Find the location you are sending to or receiving from. 2 A service is generally available when there is a zone number in the sending or receiving column of the country of your choice. 3 Note the zone number for later reference when calculating the cost. + Extended or remote area charge may apply to certain areas. Please note that extended or remote locations are subject to change. Country/Territory Country Code Sending Zones Melilla ES ISO Code Express Plus Express Express Saver Expedited Express Freight Express Freight Midday Express Receiving Zones Mexique MX Micronésie (Etats Fédérés de) FM Moldavie MD Monaco MC Mongolie MN Monténégro ME Montserrat MS Mozambique MZ Myanmar MM N Namibie NA Népal NP Nevis (Saint-Kitts) KN Nicaragua NI Niger NE Nigeria NG Norvège NO Nouvelle-Calédonie NC Nouvelle-Zélande NZ O Oman OM Ouganda UG Ouzbékistan UZ P Pakistan PK Palau PW 8 8 Panama PA Papouasie Nouvelle-Guinée PG Paraguay PY Pays de Galles GB Pays-Bas NL Pérou PE Philippines PH Pologne PL Polynésie française PF Ponape (Etats Fédérés de Micronésie) FM Porto Rico PR Portugal (en dehors des Açores et Madère) PT Q Qatar QA Express Saver Expedited Express Freight 7

8 CHOOSING THE RIGHT SERVICE Country/Territory Country Code Sending Zones Receiving Zones Country/Territory Country Code Sending Zones Receiving Zones ISO Code Express Plus Express Express Saver Expedited Express Freight Express Freight Midday Express Express Saver Expedited Express Freight ISO Code Express Plus Express Express Saver Expedited Express Freight Express Freight Midday Express Express Saver Expedited Express Freight R Réunion, Ile de la RE Rota (Iles Mariannes du Nord) MP Roumanie RO Royaume-Uni GB Angleterre GB Ecosse GB Irlande du Nord GB Pays de Galles GB Russie RU Rwanda RW S Saba (Antilles néerlandaises) BQ Saint Marin SM Saint-Barthélemy BL Saint-Christophe (Saint-Kitts) KN Sainte-Croix (Iles Vierges américaines) VI Sainte-Lucie LC Saint-Eustache BQ Saint-John (Iles Vierges américaines) VI Saint-Kitts (Saint-Christophe) KN Saint-Maarten (Antilles néerlandaises) SX Saint-Martin (Guadeloupe) SX Saint-Thomas (Iles Vierges américaines) VI Saint-Vincent et Grenadines VC Saipan (Iles Mariannes du Nord) MP Salomon, Iles SB Salvador, El SV Samoa WS Samoa américaines AS Sénégal SN Serbie RS Seychelles SC Sierra Leone SL Singapour SG Slovaque, République SK Slovénie SI Sri Lanka LK Suède SE Suisse CH Surinam SR Swaziland SZ T Tadjikstan TJ Tahiti PF Taiwan TW Tanzanie TZ Tchad TD Tchèque République CZ Thaïlande TH Timor-Oriental TL 8 8 Tinian (Iles Mariannes du Nord) MP Togo TG Tonga TO 8 8 Tortola (Iles Vierges britanniques) VG Trinité et Tobago TT Tunisie TN Turkmenistan TM 7 7 Turks et Caïques, Iles TC Turquie TR Tuvalu TV 8 8 U Ukraine UA Union, Ile (Saint-Vincent et Grenadines) VC Uruguay UY V Vanuatu VU Venezuela VE Vietnam VN W Wallis-et-Futuna, Iles WF Y Yap (Etats Fédérés de Micronésie) FM Yémen, République du YE Z Zambie ZM Zimbabwe ZW

9 SECTION 1 CHOOSING THE RIGHT SERVICE Section 2 DETERMINING THE RATE - SENDING SHIPMENTS SECTION 2 DETERMINING THE RATE - SENDING SHIPMENTS SECTION 3 DETERMINING THE RATE - RECEIVING SHIPMENTS SECTION 4 ADDITIONAL SERVICES & CHARGES UPS shipping rates are determined by a shipment s service level, zone number, weight, content and specific additional charges. How to calculate your shipment rate: 1 Make sure that you are in the correct section. The sending rates in this section apply to any outbound international shipments when the shipping charges are billed to a party in the sending country. 2 Determine the billable weight. 3 Find the chart for the service level of your choice. 4 Find your shipment type in the chart (UPS Express Envelopes, documents or packages). 5 Look up the rate that applies to the billable weight and zone for your shipment. 6 Note any additional costs, including charges for optional services. Important For inbound shipments, please ensure that the shipper records your UPS account number on the UPS shipping documents. Changes to rates and additional charges In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided. 9

10 SENDING RATES How to use this section Rates in this section apply when the shipping charges are billed to a party in the sending country. Zone To determine the zone number, see Worldwide zones. Billable weight for small package shipments Billable weight is the weight used to calculate the rate. For international services, the billable weight will be the greater of the dimensional weight as compared to the actual weight. How To Calculate Billable Weight Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Increase any fraction to the next half kilogram. Determine Dimensional Weight: Divide the cubic size of your package (length x width x height, rounding each measurement to the nearest whole centimetre) in centimetres by 5,000. Refer to the figure at the bottom of this page. Increase any fraction to the next half kilogram. Determine Billable Weight: Compare the package s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. For multiple-package shipments, total the billable weight of all packages in the shipment. Additional charges These rates are exclusive of any additional charges, such as charges for extended or remote area delivery or any optional services. Please see Additional Services & Charges for more details. For more information, contact your local UPS office. Tax These rates are exclusive of tax. Where applicable, tax will be charged at the standard rate. Arrange a collection To arrange a collection please call your local UPS office on UPS Express Boxes The UPS 10kg and UPS 25kg Express Box can be obtained by calling your local UPS office. Our representative can assist you with the completion of the UPS Waybill and any required export documentation. A commercial invoice is required. The information on the invoice will be used to determine any applicable duty and/or tax charged by the destination country. UPS Express Envelope For correspondence, documents and electronic media only. Letter weight limit Letter rates apply for international documents, correspondence and electronic media shipments that do not exceed 0.5 kg sent in a UPS Express Envelope. Import and export letters above 0.5kg and less than or equal to 5kg will be billed the document rate. Import and export letters above 5kg will be billed the package rate. Maximum weight The maximum weight for an individual package is 70kg. If you need to ship single packages or pallets in excess of 70kg, please refer to UPS Worldwide express Freight in this section or call your local UPS office on To determine the rate for a shipment with multiple packages weighing in total more than 70kg or 100 kg (UPS Expedited), multiply the total weight (rounded up to the next whole kilogram) by the appropriate price per kilogram shown. The amount billed will be the result of the calculation, or the minimum rate shown, whichever is the greater. 10

11 SENDING RATES UPS Express Plus EARLY MORNING DELIVERY FOR INTERNATIONAL SHIPMENTS UPS Express Envelopes zone MAD 1,325 1,344 1,532 1,583 1,776 1,839 1,923 1,960 Documents up to 5 kg other than UPS Express Envelopes weight 0.5 kg 1,338 1,348 1,532 1,590 1,776 1,839 1,923 1, kg 1,454 1,460 1,808 1,941 2,219 2,262 2,377 2, kg 1,614 1,627 2,077 2,294 2,654 2,699 2,828 2, kg 1,777 1,796 2,349 2,643 3,089 3,135 3,280 3, kg 1,941 1,965 2,621 2,991 3,526 3,575 3,730 3, kg 2,093 2,114 2,873 3,320 3,924 3,981 4,171 4, kg 2,244 2,265 3,131 3,646 4,321 4,387 4,617 4, kg 2,396 2,415 3,386 3,973 4,719 4,794 5,061 5, kg 2,545 2,569 3,643 4,280 5,118 5,204 5,504 5, kg 2,699 2,718 3,900 4,586 5,518 5,610 5,947 6,176 Documents over 5 kg and Packages zone weight 0.5 kg 1,378 1,414 1,593 1,653 1,874 1,921 2,018 2, kg 1,496 1,526 1,863 1,999 2,313 2,360 2,485 2, kg 1,666 1,692 2,136 2,340 2,743 2,795 2,937 3, kg 1,816 1,863 2,406 2,685 3,177 3,230 3,386 3, kg 1,976 2,033 2,677 3,027 3,609 3,669 3,836 4, kg 2,123 2,182 2,931 3,345 4,000 4,071 4,280 4, kg 2,275 2,333 3,188 3,665 4,391 4,478 4,724 4, kg 2,420 2,485 3,442 3,983 4,784 4,882 5,171 5, kg 2,570 2,635 3,700 4,299 5,177 5,287 5,614 5, kg 2,721 2,788 3,954 4,617 5,570 5,690 6,060 6, kg 2,847 2,919 4,176 4,891 5,957 6,074 6,465 6, kg 2,976 3,056 4,400 5,166 6,344 6,460 6,872 7, kg 3,105 3,187 4,628 5,443 6,729 6,842 7,275 7, kg 3,236 3,323 4,851 5,717 7,114 7,226 7,681 8, kg 3,364 3,457 5,075 5,992 7,501 7,610 8,087 8, kg 3,494 3,589 5,298 6,267 7,885 7,996 8,493 8, kg 3,622 3,724 5,521 6,543 8,273 8,377 8,899 9, kg 3,754 3,857 5,745 6,819 8,658 8,763 9,305 9, kg 3,881 3,993 5,970 7,090 9,043 9,146 9,710 10, kg 4,011 4,127 6,192 7,368 9,428 9,531 10,115 10, kg 4,198 4,347 6,471 7,618 9,773 9,966 10,552 11, kg 4,373 4,568 6,860 8,069 10,379 10,670 11,268 12, kg 4,548 4,788 7,249 8,524 10,987 11,371 11,985 13, kg 4,724 5,009 7,635 8,977 11,591 12,075 12,707 13, kg 4,898 5,227 8,021 9,429 12,199 12,779 13,425 14, kg 5,075 5,451 8,396 9,883 12,797 13,478 14,144 15, kg 5,248 5,673 8,770 10,334 13,395 14,181 14,862 16, kg 5,426 5,894 9,143 10,785 13,997 14,884 15,582 17, kg 5,601 6,115 9,513 11,238 14,593 15,586 16,300 17, kg 5,777 6,335 9,886 11,693 15,191 16,287 17,020 18, kg 5,952 6,538 10,246 11,873 15,651 16,757 17,543 19, kg 6,127 6,739 10,609 12,279 16,110 17,226 18,068 19, kg 6,303 6,938 10,970 12,690 16,568 17,693 18,593 20, kg 6,479 7,138 11,332 13,100 17,029 18,161 19,119 20, kg 6,656 7,341 11,693 13,510 17,487 18,631 19,646 21, kg 6,842 7,542 12,054 13,918 17,947 19,101 20,169 22, kg 7,034 7,741 12,416 14,327 18,408 19,567 20,696 22, kg 7,220 7,942 12,778 14,735 18,867 20,037 21,219 23, kg 7,408 8,145 13,139 15,146 19,325 20,506 21,745 23, kg 7,599 8,344 13,498 15,554 19,785 20,973 22,271 24, kg 7,775 8,540 13,858 15,866 20,240 21,444 22,747 25, kg 7,952 8,740 14,214 16,173 20,693 21,914 23,225 25, kg 8,131 8,939 14,572 16,484 21,144 22,379 23,702 26, kg 8,308 9,138 14,930 16,794 21,601 22,848 24,178 26, kg 8,488 9,336 15,288 17,105 22,055 23,319 24,652 27, kg 9,376 10,334 16,560 19,083 24,127 25,475 26,725 29, kg 10,264 11,332 18,272 21,065 26,643 28,098 29,289 32, kg 11,155 12,334 19,586 21,860 27,653 29,138 30,213 35, kg 12,043 13,329 21,264 23,736 30,036 31,622 32,642 38, kg 12,930 14,330 22,940 25,611 32,417 34,110 35,074 41, kg 13,821 15,328 24,617 27,486 34,800 36,594 37,501 44, kg 14,709 16,326 26,296 29,361 37,181 39,078 39,933 46,983 Over 70 kg Price per kg Min rate 14,709 16,326 26,296 29,361 37,181 39,078 39,933 46,983 UPS 10 kg Express Box (Dimensions: 41 x 32 x 26 cm) Up to 10 kg 2,976 3,056 4,400 5,166 6,344 6,461 6,872 7,154 UPS 25 kg Express Box (Dimensions: 48 x 45 x 35 cm) Up to 25 kg 5,077 5,452 8,397 9,883 12,797 13,480 14,146 15,450 11

12 SENDING RATES UPS Express INTERNATIONAL TIME AND DAY-DEFINITE DELIVERY UPS Express Envelopes zone MAD ,165 1,226 1,313 1,349 Documents up to 5 kg other than UPS Express Envelopes weight 0.5 kg ,165 1,226 1,313 1, kg ,197 1,330 1,608 1,653 1,769 1, kg 1,001 1,015 1,466 1,685 2,043 2,093 2,220 2, kg 1,167 1,182 1,739 2,034 2,477 2,530 2,674 2, kg 1,330 1,354 2,013 2,388 2,915 2,968 3,127 3, kg 1,482 1,503 2,267 2,715 3,313 3,377 3,574 3, kg 1,632 1,656 2,524 3,042 3,710 3,788 4,021 4, kg 1,787 1,806 2,782 3,371 4,108 4,196 4,464 4, kg 1,938 1,960 3,038 3,681 4,508 4,605 4,911 5, kg 2,091 2,111 3,296 3,988 4,907 5,016 5,354 5,584 Documents over 5 kg and Packages zone weight 0.5 kg ,040 1,264 1,309 1,409 1, kg ,252 1,388 1,701 1,751 1,877 1, kg 1,054 1,081 1,526 1,731 2,132 2,189 2,329 2, kg 1,206 1,251 1,797 2,076 2,566 2,625 2,781 2, kg 1,363 1,422 2,070 2,423 2,998 3,064 3,234 3, kg 1,511 1,572 2,325 2,740 3,389 3,472 3,682 3, kg 1,663 1,724 2,582 3,061 3,779 3,877 4,128 4, kg 1,810 1,877 2,840 3,378 4,173 4,284 4,574 4, kg 1,962 2,027 3,096 3,699 4,566 4,692 5,021 5, kg 2,112 2,180 3,351 4,021 4,959 5,096 5,468 5, kg 2,241 2,316 3,578 4,295 5,346 5,483 5,874 6, kg 2,368 2,449 3,801 4,570 5,732 5,869 6,284 6, kg 2,499 2,582 4,028 4,848 6,118 6,256 6,690 7, kg 2,630 2,718 4,252 5,124 6,503 6,640 7,096 7, kg 2,761 2,851 4,479 5,401 6,890 7,025 7,506 7, kg 2,889 2,987 4,701 5,677 7,274 7,412 7,912 8, kg 3,020 3,120 4,927 5,955 7,662 7,798 8,322 8, kg 3,149 3,257 5,152 6,230 8,047 8,183 8,729 9, kg 3,280 3,393 5,378 6,505 8,432 8,568 9,135 9, kg 3,410 3,525 5,602 6,783 8,817 8,955 9,543 10, kg 3,595 3,747 5,883 7,035 9,162 9,393 9,981 10, kg 3,771 3,968 6,271 7,488 9,768 10,100 10,702 11, kg 3,950 4,190 6,662 7,944 10,376 10,804 11,424 12, kg 4,126 4,414 7,051 8,398 10,980 11,514 12,147 13, kg 4,301 4,633 7,443 8,854 11,588 12,218 12,868 14, kg 4,479 4,857 7,816 9,309 12,187 12,925 13,591 14, kg 4,655 5,078 8,192 9,763 12,784 13,631 14,314 15, kg 4,830 5,302 8,565 10,218 13,386 14,336 15,036 16, kg 5,007 5,523 8,938 10,674 13,982 15,042 15,759 17, kg 5,183 5,745 9,313 11,128 14,580 15,744 16,481 18, kg 5,360 5,947 9,677 11,310 15,040 16,217 17,006 18, kg 5,537 6,150 10,042 11,721 15,498 16,687 17,535 19, kg 5,712 6,350 10,402 12,132 15,957 17,159 18,064 19, kg 5,890 6,551 10,765 12,543 16,418 17,629 18,592 20, kg 6,067 6,755 11,128 12,954 16,876 18,101 19,119 21, kg 6,256 6,958 11,493 13,363 17,336 18,573 19,646 21, kg 6,445 7,156 11,855 13,775 17,797 19,043 20,173 22, kg 6,632 7,359 12,216 14,187 18,256 19,513 20,700 22, kg 6,823 7,564 12,582 14,599 18,714 19,986 21,229 23, kg 7,013 7,764 12,945 15,009 19,173 20,456 21,759 23, kg 7,191 7,963 13,303 15,321 19,629 20,927 22,236 24, kg 7,371 8,161 13,662 15,631 20,083 21,399 22,717 25, kg 7,550 8,361 14,022 15,943 20,533 21,869 23,196 25, kg 7,728 8,560 14,380 16,254 20,990 22,339 23,673 26, kg 7,906 8,757 14,740 16,567 21,444 22,813 24,152 26, kg 8,798 9,763 16,019 18,555 23,516 24,977 26,234 29, kg 9,692 10,765 17,740 20,545 26,032 27,613 28,811 32, kg 10,588 11,773 19,059 21,347 27,042 28,657 29,736 34, kg 11,481 12,773 20,747 23,231 29,425 31,158 32,178 37, kg 12,374 13,780 22,432 25,115 31,806 33,653 34,623 40, kg 13,265 14,783 24,116 26,999 34,188 36,150 37,064 43, kg 14,160 15,784 25,801 28,883 36,570 38,646 39,506 46,590 Over 70 kg Price per kg Min rate 14,160 15,784 25,801 28,883 36,570 38,646 39,506 46,590 UPS 10 kg Express Box (Dimensions: 41 x 32 x 26 cm) Up to 10kg 2,368 2,451 3,801 4,570 5,732 5,869 6,284 6,567 UPS 25 kg Express Box (Dimensions: 48 x 45 x 35 cm) Up to 25kg 4,481 4,858 7,816 9,310 12,187 12,925 13,593 14,904 12

13 SENDING RATES UPS Express Saver FAST AND ECONOMICAL DELIVERY FOR INTERNATIONAL SHIPMENTS UPS Express Envelopes zone MAD ,111 1,172 1,254 1,289 Documents up to 5 kg other than UPS Express Envelopes weight 0.5 kg ,111 1,172 1,254 1, kg ,144 1,273 1,539 1,581 1,691 1, kg ,402 1,610 1,956 2,002 2,126 2, kg 1,115 1,132 1,664 1,945 2,371 2,421 2,558 2, kg 1,273 1,293 1,924 2,283 2,789 2,842 2,990 3, kg 1,418 1,437 2,171 2,599 3,169 3,234 3,419 3, kg 1,564 1,583 2,415 2,910 3,551 3,624 3,846 4, kg 1,709 1,728 2,661 3,225 3,933 4,015 4,271 4, kg 1,855 1,875 2,907 3,521 4,312 4,408 4,697 4, kg 2,000 2,021 3,154 3,815 4,695 4,801 5,126 5,344 Documents over 5 kg and Packages zone weight 0.5 kg ,208 1,251 1,348 1, kg ,200 1,328 1,628 1,674 1,796 1, kg 1,008 1,035 1,460 1,657 2,041 2,096 2,232 2, kg 1,153 1,199 1,719 1,986 2,456 2,513 2,662 2, kg 1,307 1,358 1,980 2,318 2,868 2,936 3,094 3, kg 1,447 1,505 2,224 2,624 3,242 3,324 3,523 3, kg 1,591 1,648 2,472 2,929 3,618 3,711 3,950 4, kg 1,735 1,796 2,717 3,236 3,995 4,101 4,377 4, kg 1,879 1,941 2,963 3,541 4,371 4,491 4,803 5, kg 2,021 2,087 3,207 3,847 4,748 4,879 5,233 5, kg 2,141 2,214 3,422 4,109 5,115 5,246 5,621 5, kg 2,267 2,343 3,637 4,375 5,486 5,616 6,012 6, kg 2,392 2,470 3,854 4,638 5,854 5,988 6,401 6, kg 2,518 2,603 4,068 4,906 6,223 6,354 6,790 7, kg 2,643 2,729 4,283 5,168 6,591 6,724 7,182 7, kg 2,765 2,859 4,499 5,431 6,961 7,091 7,571 7, kg 2,890 2,986 4,714 5,698 7,332 7,459 7,963 8, kg 3,015 3,116 4,930 5,961 7,700 7,831 8,351 8, kg 3,139 3,243 5,147 6,225 8,068 8,199 8,744 9, kg 3,264 3,374 5,361 6,492 8,438 8,568 9,132 9, kg 3,439 3,586 5,628 6,730 8,768 8,988 9,551 10, kg 3,610 3,798 6,001 7,164 9,347 9,665 10,241 11, kg 3,778 4,009 6,375 7,601 9,927 10,339 10,932 11, kg 3,947 4,224 6,748 8,037 10,506 11,016 11,623 12, kg 4,118 4,435 7,119 8,471 11,088 11,693 12,313 13, kg 4,283 4,648 7,480 8,907 11,662 12,365 13,005 14, kg 4,454 4,859 7,838 9,342 12,233 13,041 13,695 15, kg 4,623 5,073 8,196 9,778 12,806 13,717 14,388 15, kg 4,791 5,285 8,555 10,212 13,379 14,393 15,080 16, kg 4,959 5,499 8,910 10,647 13,951 15,066 15,770 17, kg 5,129 5,691 9,259 10,822 14,391 15,517 16,273 17, kg 5,299 5,884 9,608 11,214 14,831 15,969 16,778 18, kg 5,467 6,077 9,954 11,607 15,270 16,418 17,286 19, kg 5,635 6,268 10,302 12,001 15,711 16,871 17,790 19, kg 5,806 6,465 10,647 12,395 16,147 17,322 18,295 20, kg 5,988 6,657 10,998 12,787 16,589 17,771 18,800 20, kg 6,168 6,849 11,344 13,181 17,029 18,221 19,304 21, kg 6,349 7,042 11,690 13,574 17,468 18,671 19,809 21, kg 6,528 7,236 12,039 13,969 17,907 19,122 20,316 22, kg 6,711 7,430 12,386 14,362 18,346 19,574 20,820 22, kg 6,880 7,621 12,731 14,660 18,781 20,025 21,280 23, kg 7,052 7,810 13,074 14,956 19,214 20,477 21,737 24, kg 7,223 8,000 13,417 15,256 19,650 20,926 22,194 24, kg 7,395 8,190 13,761 15,554 20,084 21,376 22,653 25, kg 7,565 8,382 14,105 15,852 20,521 21,829 23,111 25, kg 8,419 9,342 15,329 17,755 22,502 23,900 25,104 27, kg 9,275 10,302 16,975 19,659 24,908 26,423 27,568 30, kg 10,129 11,264 18,237 20,426 25,877 27,422 28,455 33, kg 10,985 12,224 19,851 22,229 28,155 29,811 30,792 36, kg 11,839 13,184 21,465 24,031 30,435 32,204 33,132 38, kg 12,695 14,144 23,077 25,835 32,715 34,593 35,464 41, kg 13,550 15,104 24,688 27,638 34,995 36,980 37,804 44,581 Over 70 kg Price per kg Min rate 13,550 15,104 24,688 27,638 34,995 36,980 37,804 44,581 UPS 10 kg Express Box (Dimensions: 41 x 32 x 26 cm) Up to 10 kg 2,270 2,346 3,639 4,376 5,486 5,617 6,013 6,287 UPS 25 kg Express Box (Dimensions: 48 x 45 x 35 cm) Up to 25 kg 4,286 4,650 7,479 8,909 11,663 12,368 13,007 14,264 13

14 SENDING RATES UPS Expedited SCHEDULED DAY-DEFINITE DELIVERY FOR INTERNATIONAL SHIPMENTS Packages zone MAD weight 1 kg ,147 1,271 1,559 1,603 1,719 1,823 2 kg 1,102 1,147 1,646 1,901 2,349 2,406 2,548 2,691 3 kg 1,386 1,441 2,131 2,510 3,104 3,180 3,373 3,543 4 kg 1,650 1,711 2,587 3,078 3,804 3,905 4,167 4,357 5 kg 1,923 1,986 3,055 3,662 4,520 4,644 4,983 5,189 6 kg 2,159 2,232 3,463 4,165 5,222 5,347 5,726 5,983 7 kg 2,388 2,467 3,861 4,653 5,901 6,027 6,441 6,751 8 kg 2,622 2,711 4,268 5,153 6,603 6,728 7,182 7,544 9 kg 2,848 2,945 4,659 5,634 7,275 7,400 7,891 8, kg 3,082 3,187 5,066 6,134 7,972 8,097 8,629 9, kg 3,238 3,375 5,298 6,335 8,251 8,459 8,990 9, kg 3,397 3,576 5,649 6,745 8,795 9,097 9,639 10, kg 3,542 3,759 5,976 7,127 9,308 9,695 10,248 11, kg 3,701 3,959 6,327 7,533 9,851 10,329 10,897 11, kg 3,843 4,142 6,649 7,913 10,357 10,920 11,500 12, kg 4,001 4,341 6,985 8,320 10,892 11,548 12,147 13, kg 4,143 4,522 7,292 8,692 11,381 12,134 12,743 13, kg 4,301 4,719 7,626 9,097 11,915 12,761 13,388 14, kg 4,441 4,897 7,927 9,464 12,398 13,339 13,976 15, kg 4,596 5,095 8,259 9,869 12,929 13,964 14,616 16, kg 4,735 5,253 8,550 9,992 13,287 14,327 15,025 16, kg 4,891 5,431 8,869 10,355 13,692 14,745 15,493 17, kg 5,028 5,588 9,154 10,678 14,045 15,101 15,897 17, kg 5,182 5,765 9,475 11,039 14,450 15,516 16,363 18, kg 5,320 5,922 9,756 11,358 14,795 15,871 16,763 18, kg 5,485 6,100 10,076 11,716 15,200 16,284 17,225 18, kg 5,628 6,252 10,356 12,031 15,545 16,634 17,622 19, kg 5,793 6,429 10,674 12,390 15,947 17,043 18,080 19, kg 5,937 6,582 10,948 12,703 16,284 17,391 18,473 20, kg 6,104 6,755 11,265 13,061 16,684 17,799 18,932 20, kg 6,233 6,903 11,535 13,282 17,015 18,142 19,278 21, kg 6,390 7,075 11,843 13,551 17,408 18,551 19,693 21, kg 6,519 7,221 12,111 13,768 17,735 18,886 20,033 22, kg 6,673 7,394 12,421 14,040 18,129 19,294 20,447 22, kg 6,802 7,536 12,683 14,255 18,451 19,629 20,782 23, kg 7,571 8,402 13,785 15,966 20,236 21,492 22,572 25, kg 8,310 9,228 15,209 17,612 22,314 23,672 24,700 27, kg 9,076 10,090 16,341 18,300 23,182 24,567 25,493 29, kg 9,805 10,911 17,720 19,842 25,130 26,612 27,484 32, kg 10,568 11,768 19,158 21,450 27,167 28,743 29,572 34, kg 11,289 12,579 20,523 22,976 29,093 30,763 31,539 37, kg 12,051 13,432 21,957 24,577 31,121 32,889 33,619 39, kg 12,789 14,293 23,404 26,161 33,179 35,102 35,854 42, kg 13,642 15,246 24,963 27,903 35,392 37,442 38,244 45, kg 14,441 16,140 26,425 29,539 37,467 39,636 40,487 47, kg 15,291 17,090 27,981 31,278 39,671 41,969 42,869 50, kg 16,073 17,965 29,413 32,878 41,702 44,118 45,062 53, kg 16,920 18,910 30,961 34,611 43,897 46,440 47,434 55,947 Over 100 kg Price per kg Min rate 16,920 18,910 30,961 34,611 43,897 46,440 47,434 55,947 14

15 SENDING RATES UPS Worldwide Express Freight RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location. Export - UPS Worldwide Express Freight zone MAD Min rate 13,703 15,265 24,992 27,974 35,429 37,488 38,340 45,156 weight kg Price per kg kg Price per kg kg Price per kg kg Price per kg kg or more Price per kg UPS Worldwide Express Freight Midday RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE BY 12PM OR 2PM. Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location. Export - UPS Worldwide Express Freight Midday zone MAD Min rate 15,194 16,756 26,412 29,465 36,920 38,979 39,760 46,647 weight kg Price per kg kg Price per kg kg Price per kg kg Price per kg kg or more Price per kg Notes Door-to-Door refers to shipments that are collected at the sender's address and then delivered to the recipient's address. Drop-off refers to shipments that are dropped off at a UPS facility and then delivered to the recipient's address. Hold at Location refers to shipments that are collected at the sender's address and then delivered to a UPS facility to await collection by the recipient. Drop-off and Hold at Location refers to shipments that are dropped off at a UPS facility and then delivered to another UPS facility to await collection by the recipient. 15

16 SECTION 1 CHOOSING THE RIGHT SERVICE Section 3 DETERMINING THE RATE - RECEIVING SHIPMENTS SECTION 2 DETERMINING THE RATE - SENDING SHIPMENTS SECTION 3 DETERMINING THE RATE - RECEIVING SHIPMENTS SECTION 4 ADDITIONAL SERVICES & CHARGES The rate for receiving a UPS shipment is determined by its service level, origin zone, weight and any additional charges. Our rates in your local currency are fixed in advance to avoid the effects of currency fluctuations and allow you to manage your import shipping costs. How to calculate your shipment rate: 1 Make sure that you are in the correct section. The receiving rates in this section apply to any inbound international shipments when the shipping charges are billed to a party in the receiving country. 2 Determine the billable weight. 3 Find the chart for the service level of your choice. 4 Find your shipment type in the chart (UPS Express Envelopes, documents or packages). 5 Look up the rate that applies to the billable weight and zone for your shipment. 6 Note any additional costs, including charges for optional services. Important For inbound shipments, please ensure that the shipper records your UPS account number on the UPS shipping documents. Changes to rates and additional charges In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided. 16

17 RECEIVING RATES How to use this section Rates in this section apply when the shipping charges are billed to a party in the receiving country. Zone To determine the zone number, see Worldwide zones. Billable weight for small package shipments Billable weight is the weight used to calculate the rate. For international services, the billable weight will be the greater of the dimensional weight as compared to the actual weight. How To Calculate Billable Weight Determine Actual Weight: Use any standard scale to determine the actual weight of your package. Increase any fraction to the next half kilogram. Determine Dimensional Weight: Divide the cubic size of your package (length x width x height, rounding each measurement to the nearest whole centimetre) in centimetres by 5,000. Increase any fraction to the next half kilogram. Determine Billable Weight: Compare the package s actual weight to its dimensional weight. The larger of the two weights is the billable weight and should be used to calculate the rate. For multiple-package shipments, total the billable weight of all packages in the shipment. Additional charges Tax These rates are exclusive of tax. Where applicable, tax will be charged at the standard rate. UPS Express Envelope For correspondence, documents and electronic media only. Letter weight limit Letter rates apply for international documents, correspondence and electronic media shipments that do not exceed 0.5 kg sent in a UPS Express Envelope. Import and export letters above 0.5kg and less than or equal to 5kg will be billed the document rate. Import and export letters above 5kg will be billed the package rate. Maximum weight The maximum weight for an individual package is 70kg. To determine the rate for a shipment with multiple packages weighing in total more than 70kg or 100 kg (UPS Expedited), multiply the total weight (rounded up to the next whole kilogram) by the appropriate price per kilogram shown. The amount billed will be the result of the calculation, or the minimum rate shown whichever is the greater. These rates are exclusive of any additional charges, such as charges for extended or remote area delivery or any optional services. Please see Additional Services & Charges for more details. For more information, contact your local UPS office on

18 RECEIVING RATES UPS Express INTERNATIONAL TIME AND DAY-DEFINITE DELIVERY UPS Express Envelopes zone MAD ,007 1,117 1,348 1,373 1,458 1,477 Documents up to 5 kg other than UPS Express Envelopes weight 0.5 kg ,007 1,117 1,348 1,373 1,458 1, kg ,252 1,453 1,795 1,819 1,919 1, kg 1,076 1,077 1,502 1,764 2,232 2,263 2,380 2, kg 1,236 1,237 1,750 2,082 2,667 2,709 2,842 2, kg 1,395 1,397 1,997 2,393 3,105 3,154 3,303 3, kg 1,550 1,559 2,243 2,700 3,497 3,580 3,735 3, kg 1,705 1,717 2,492 3,011 3,888 4,006 4,169 4, kg 1,859 1,877 2,738 3,316 4,279 4,431 4,602 4, kg 2,012 2,035 2,985 3,625 4,671 4,857 5,036 5, kg 2,166 2,196 3,233 3,932 5,061 5,285 5,468 5,561 Documents over 5 kg and Packages zone weight 0.5 kg ,013 1,137 1,418 1,445 1,510 1, kg ,286 1,486 1,880 1,928 2,022 2, kg 1,134 1,140 1,537 1,823 2,334 2,397 2,496 2, kg 1,287 1,293 1,792 2,157 2,786 2,866 2,973 3, kg 1,439 1,449 2,042 2,493 3,242 3,335 3,448 3, kg 1,589 1,601 2,293 2,812 3,657 3,768 3,916 3, kg 1,740 1,749 2,545 3,136 4,070 4,202 4,382 4, kg 1,893 1,899 2,796 3,457 4,488 4,635 4,853 4, kg 2,043 2,048 3,049 3,778 4,901 5,068 5,322 5, kg 2,194 2,198 3,300 4,100 5,318 5,501 5,787 5, kg 2,335 2,346 3,516 4,378 5,731 5,919 6,222 6, kg 2,474 2,495 3,736 4,658 6,147 6,341 6,653 6, kg 2,616 2,645 3,956 4,937 6,563 6,762 7,086 7, kg 2,759 2,793 4,175 5,218 6,977 7,182 7,521 7, kg 2,901 2,944 4,396 5,496 7,394 7,602 7,954 8, kg 3,039 3,094 4,614 5,777 7,806 8,024 8,385 8, kg 3,181 3,242 4,836 6,056 8,223 8,447 8,820 8, kg 3,322 3,393 5,054 6,335 8,637 8,864 9,254 9, kg 3,463 3,542 5,274 6,617 9,051 9,284 9,686 9, kg 3,605 3,691 5,492 6,894 9,466 9,708 10,119 10, kg 3,855 3,971 5,896 7,357 10,124 10,488 10,916 10, kg 4,107 4,250 6,297 7,818 10,781 11,270 11,712 11, kg 4,359 4,529 6,701 8,278 11,440 12,054 12,509 12, kg 4,611 4,809 7,104 8,740 12,094 12,837 13,308 13, kg 4,861 5,090 7,506 9,200 12,751 13,618 14,103 14, kg 5,115 5,345 7,891 9,659 13,409 14,360 14,893 14, kg 5,365 5,603 8,279 10,116 14,065 15,102 15,681 15, kg 5,617 5,859 8,667 10,575 14,721 15,841 16,471 16, kg 5,869 6,117 9,054 11,035 15,380 16,581 17,261 17, kg 6,119 6,375 9,440 11,492 16,035 17,324 18,052 18, kg 6,373 6,620 9,816 11,949 16,469 17,844 18,583 18, kg 6,623 6,864 10,190 12,410 16,901 18,366 19,114 19, kg 6,875 7,110 10,566 12,866 17,334 18,886 19,645 19, kg 7,125 7,352 10,938 13,326 17,769 19,408 20,176 20, kg 7,378 7,597 11,312 13,784 18,201 19,928 20,706 21, kg 7,631 7,842 11,688 14,243 18,634 20,451 21,238 21, kg 7,881 8,087 12,063 14,699 19,067 20,972 21,767 22, kg 8,132 8,332 12,436 15,159 19,501 21,492 22,298 22, kg 8,383 8,574 12,810 15,618 19,933 22,014 22,832 23, kg 8,636 8,820 13,186 16,075 20,367 22,537 23,361 24, kg 8,843 9,015 13,535 16,411 20,787 22,884 23,865 24, kg 9,046 9,212 13,886 16,747 21,207 23,236 24,369 24, kg 9,253 9,406 14,235 17,081 21,625 23,585 24,870 25, kg 9,458 9,603 14,583 17,418 22,045 23,933 25,374 25, kg 9,664 9,797 14,934 17,753 22,467 24,282 25,876 26, kg 10,475 10,609 16,763 19,990 25,077 26,993 28,716 29, kg 11,286 11,419 18,591 22,226 27,687 29,705 31,552 32, kg 12,094 12,231 20,421 24,461 30,300 32,417 34,389 35, kg 12,904 13,040 22,251 26,697 32,912 35,126 37,226 38, kg 13,716 13,851 24,079 28,935 35,526 37,839 40,063 41, kg 14,527 14,662 25,909 31,169 38,138 40,551 42,899 44, kg 15,339 15,473 27,738 33,406 40,749 43,263 45,735 47,852 Over 70 kg Price per kg Min rate 15,339 15,473 27,738 33,406 40,749 43,263 45,735 47,852 18

19 RECEIVING RATES UPS Express Saver FAST AND ECONOMICAL DELIVERY FOR INTERNATIONAL SHIPMENTS UPS Express Envelopes zone MAD ,033 1,246 1,272 1,351 1,368 Documents up to 5 kg other than UPS Express Envelopes weight 0.5 kg ,033 1,246 1,272 1,351 1, kg ,161 1,346 1,661 1,685 1,776 1, kg ,391 1,634 2,065 2,096 2,204 2, kg 1,144 1,145 1,619 1,925 2,470 2,508 2,630 2, kg 1,291 1,292 1,847 2,216 2,874 2,918 3,058 3, kg 1,435 1,441 2,077 2,501 3,238 3,314 3,459 3, kg 1,578 1,590 2,306 2,789 3,600 3,709 3,861 3, kg 1,720 1,737 2,535 3,070 3,964 4,104 4,263 4, kg 1,863 1,884 2,764 3,356 4,323 4,498 4,662 4, kg 2,005 2,032 2,991 3,641 4,690 4,892 5,064 5,148 Documents over 5 kg and Packages zone kg ,054 1,312 1,340 1,401 1, kg ,192 1,377 1,739 1,787 1,871 1, kg 1,052 1,057 1,424 1,688 2,160 2,220 2,313 2, kg 1,193 1,200 1,657 1,997 2,579 2,653 2,754 2, kg 1,331 1,342 1,890 2,309 3,002 3,087 3,192 3, kg 1,470 1,481 2,125 2,607 3,386 3,489 3,627 3, kg 1,611 1,620 2,357 2,906 3,772 3,890 4,060 4, kg 1,752 1,758 2,589 3,201 4,158 4,294 4,496 4, kg 1,893 1,897 2,823 3,499 4,539 4,693 4,927 4, kg 2,033 2,035 3,055 3,797 4,926 5,094 5,361 5, kg 2,161 2,174 3,257 4,055 5,307 5,484 5,762 5, kg 2,293 2,310 3,460 4,316 5,691 5,871 6,159 6, kg 2,423 2,448 3,664 4,572 6,077 6,263 6,563 6, kg 2,552 2,586 3,868 4,834 6,460 6,649 6,963 7, kg 2,687 2,725 4,069 5,092 6,843 7,040 7,365 7, kg 2,814 2,865 4,274 5,348 7,230 7,430 7,767 7, kg 2,945 3,003 4,477 5,606 7,612 7,819 8,166 8, kg 3,076 3,141 4,678 5,865 7,998 8,206 8,568 8, kg 3,206 3,281 4,882 6,125 8,383 8,598 8,969 9, kg 3,338 3,420 5,088 6,384 8,768 8,986 9,372 9, kg 3,569 3,675 5,459 6,810 9,375 9,712 10,109 10, kg 3,804 3,940 5,830 7,237 9,982 10,437 10,845 10, kg 4,037 4,195 6,204 7,664 10,592 11,162 11,583 11, kg 4,269 4,454 6,578 8,093 11,198 11,886 12,320 12, kg 4,501 4,712 6,948 8,519 11,807 12,609 13,058 13, kg 4,735 4,951 7,307 8,943 12,416 13,296 13,789 13, kg 4,969 5,189 7,667 9,366 13,024 13,981 14,521 14, kg 5,203 5,426 8,024 9,792 13,633 14,669 15,252 15, kg 5,432 5,664 8,384 10,216 14,240 15,354 15,985 16, kg 5,667 5,901 8,742 10,641 14,847 16,038 16,715 16, kg 5,899 6,132 9,088 11,064 15,249 16,523 17,207 17, kg 6,134 6,355 9,435 11,490 15,653 17,004 17,697 17, kg 6,367 6,582 9,782 11,914 16,051 17,487 18,189 18, kg 6,600 6,810 10,127 12,339 16,452 17,970 18,681 18, kg 6,835 7,035 10,476 12,761 16,853 18,453 19,172 19, kg 7,064 7,261 10,822 13,188 17,254 18,936 19,664 20, kg 7,298 7,488 11,168 13,611 17,656 19,417 20,157 20, kg 7,529 7,713 11,515 14,037 18,057 19,899 20,649 21, kg 7,764 7,940 11,862 14,460 18,457 20,384 21,140 21, kg 7,999 8,166 12,210 14,885 18,860 20,866 21,630 22, kg 8,187 8,347 12,532 15,196 19,247 21,189 22,099 22, kg 8,378 8,532 12,858 15,507 19,634 21,516 22,562 23, kg 8,568 8,710 13,180 15,817 20,025 21,837 23,027 23, kg 8,756 8,893 13,501 16,127 20,414 22,160 23,494 23, kg 8,946 9,076 13,828 16,438 20,801 22,484 23,960 24, kg 9,699 9,824 15,519 18,509 23,219 24,995 26,585 27, kg 10,448 10,573 17,214 20,579 25,638 27,505 29,214 30, kg 11,198 11,325 18,910 22,649 28,055 30,016 31,841 32, kg 11,948 12,074 20,601 24,719 30,475 32,525 34,471 35, kg 12,700 12,825 22,295 26,791 32,894 35,037 37,094 38, kg 13,451 13,575 23,993 28,861 35,311 37,547 39,721 41, kg 14,201 14,326 25,683 30,930 37,730 40,059 42,347 44,308 Over 70 kg Price per kg Min rate 14,201 14,326 25,683 30,930 37,730 40,059 42,347 44,308 19

20 RECEIVING RATES UPS Expedited SCHEDULED DAY-DEFINITE DELIVERY FROM INTERNATIONAL DESTINATIONS Packages zone MAD weight 1 kg ,140 1,317 1,666 1,709 1,792 1,822 2 kg 1,140 1,147 1,586 1,914 2,470 2,543 2,634 2,688 3 kg 1,410 1,417 2,033 2,495 3,241 3,341 3,472 3,538 4 kg 1,668 1,674 2,465 3,049 3,956 4,085 4,279 4,344 5 kg 1,935 1,937 2,908 3,616 4,691 4,850 5,103 5,171 6 kg 2,183 2,201 3,296 4,107 5,421 5,591 5,867 5,934 7 kg 2,423 2,454 3,668 4,583 6,127 6,307 6,606 6,672 8 kg 2,670 2,718 4,055 5,073 6,858 7,049 7,366 7,434 9 kg 2,906 2,968 4,422 5,542 7,557 7,758 8,097 8, kg 3,154 3,228 4,806 6,032 8,284 8,493 8,854 8, kg 3,360 3,460 5,138 6,411 8,824 9,142 9,513 9, kg 3,582 3,705 5,488 6,813 9,395 9,823 10,208 10, kg 3,785 3,932 5,816 7,187 9,929 10,466 10,860 10, kg 4,002 4,175 6,168 7,589 10,499 11,145 11,552 11, kg 4,205 4,401 6,489 7,956 11,027 11,778 12,196 12, kg 4,424 4,623 6,825 8,352 11,596 12,418 12,879 12, kg 4,623 4,829 7,133 8,715 12,116 13,008 13,510 13, kg 4,839 5,049 7,468 9,110 12,682 13,646 14,189 14, kg 5,036 5,250 7,769 9,468 13,199 14,229 14,813 14, kg 5,252 5,470 8,101 9,863 13,761 14,866 15,492 15, kg 5,448 5,660 8,390 10,216 14,080 15,257 15,885 16, kg 5,662 5,867 8,711 10,608 14,450 15,700 16,338 16, kg 5,856 6,053 8,998 10,958 14,763 16,085 16,729 16, kg 6,069 6,262 9,316 11,348 15,132 16,529 17,181 17, kg 6,262 6,446 9,599 11,694 15,442 16,908 17,568 17, kg 6,474 6,653 9,916 12,083 15,809 17,351 18,017 18, kg 6,662 6,835 10,195 12,425 16,115 17,726 18,400 18, kg 6,874 7,041 10,511 12,812 16,482 18,165 18,848 19, kg 7,060 7,221 10,788 13,151 16,784 18,537 19,225 19, kg 7,272 7,429 11,102 13,536 17,149 18,975 19,671 20, kg 7,416 7,564 11,354 13,767 17,440 19,198 20,021 20, kg 7,590 7,728 11,648 14,048 17,789 19,491 20,441 20, kg 7,732 7,862 11,896 14,276 18,073 19,710 20,785 21, kg 7,905 8,026 12,189 14,558 18,426 20,002 21,207 21, kg 8,047 8,159 12,432 14,783 18,705 20,219 21,545 21, kg 8,722 8,832 13,957 16,644 20,881 22,476 23,908 24, kg 9,361 9,474 15,423 18,437 22,968 24,643 26,172 26, kg 10,033 10,147 16,940 20,291 25,135 26,891 28,527 29, kg 10,665 10,778 18,390 22,066 27,201 29,033 30,767 31, kg 11,335 11,449 19,900 23,915 29,361 31,275 33,110 34, kg 11,961 12,073 21,335 25,667 31,403 33,390 35,326 36, kg 12,630 12,741 22,841 27,508 33,553 35,624 37,661 39, kg 13,457 13,540 24,321 29,336 35,772 38,027 40,201 42, kg 14,356 14,443 25,943 31,290 38,155 40,562 42,879 44, kg 15,197 15,291 27,463 33,127 40,392 42,941 45,393 47, kg 16,090 16,189 29,079 35,076 42,768 45,468 48,065 50, kg 16,915 17,019 30,568 36,871 44,958 47,794 50,525 52, kg 17,805 17,916 32,177 38,814 47,325 50,309 53,185 55,618 Over 100 kg Price per kg Min rate 17,805 17,916 32,177 38,814 47,325 50,309 53,185 55,618 20

21 RECEIVING RATES UPS Worldwide Express Freight RAPID DELIVERY OF PALLETISED SHIPMENTS WORLDWIDE Rates applicable for: Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location UPS Worldwide Express Freight zone MAD Min rate 14,342 14,484 25,986 31,311 38,269 40,612 42,884 44,872 Weight kg Price per kg kg Price per kg kg Price per kg kg Price per kg kg or more Price per kg Notes Door-to-Door refers to shipments that are collected at the sender's address and then delivered to the recipient's address. Drop-off refers to shipments that are dropped off at a UPS facility and then delivered to the recipient's address. Hold at Location refers to shipments that are collected at the sender's address and then delivered to a UPS facility to await collection by the recipient. Drop-off and Hold at Location refers to shipments that are dropped off at a UPS facility and then delivered to another UPS facility to await collection by the recipient. 21

22 SECTION 1 CHOOSING THE RIGHT SERVICE Section 4 ADDITIONAL SERVICES AND CHARGES SECTION 2 DETERMINING THE RATE - SENDING SHIPMENTS SECTION 3 DETERMINING THE RATE - RECEIVING SHIPMENTS SECTION 4 ADDITIONAL SERVICES & CHARGES In this section you will find information about the additional services available from UPS. These include: UPS Internet Shipping UPS Returns UPS Import Control How to calculate the total shipping cost: 1 Calculate the shipping charge for sending or receiving a shipment (see Section 2 or Section 3). 2 In this section, look up the charge for any additional service that might apply to your shipment. Please note that some charges are per package and some are per shipment. All packages covered under one waybill shall be considered a single shipment. 3 Add the two amounts together to find the total cost for your shipment (excluding customs or excise duties and taxes). Unless otherwise indicated, charges for additional services will be billed to the payer and apply to all UPS service options. The rates and additional charges detailed in this publication are effective 25th December The latest information can be found on the UPS website or may be confirmed by contacting the UPS Customer Service Centre. Changes to rates and additional charges In order to respond to evolving costs and taxes and to ensure a competitive service, UPS reserves the right to amend or introduce rates and charges. A minimum of 10 days notice will be provided. 22

23 ADDITIONAL SERVICES AND CHARGES How can UPS help me send and track my shipments? Service Description Features Fee UPS Internet Shipping Ideal for customers sending five or less small packages shipments per day. Easy-to-use and requires no downloaded software. Process shipments from different workstations. Compare service options and estimate the time and cost of your shipment. Track your shipments, view delivery signatures and print standard custom documentation, such as commercial invoices. Free of charge. UPS CampusShip Provides all the benefits of UPS Internet Shipping with added centralised control. As with UPS Internet Shipping, staff can process shipments from multiple locations. Designated administrators can create various shipping guidelines, accurately track shipping costs by department or location and produce detailed usage reports. Free of charge. WorldShip An efficient shipping and tracking software for those who regularly ship high package or air freight volumes. Available for both standalone PCs and LAN environments, WorldShip generates all the required shipping documentation, automatically uploads the information to UPS and provides many other time-saving features. Access to the complete range of UPS s additional services. Free of charge. Quantum View Notify An automated or SMS text messaging service that notifies designated recipients whenever a shipment is sent, rescheduled or delivered. Ship Notification: A notification that includes date of shipment, a tracking link and scheduled date of arrival. Exception Notification: Informs of a rescheduled delivery date in the event of delays. Delivery Notification: Provides delivery and shipment details, including time of delivery and name of recipient. Quantum View Notify is an option under the preferences menu of UPS Internet Shipping, UPS CampusShip or WorldShip. Free of charge. Quantum View Manage Web-accessible information on outgoing and incoming UPS shipments, billing information and import clearance. View three types of information: outbound shipping, inbound shipping, or alternate billing information. Free of charge. Note All charges for our additional and optional services are shown exclusive of taxes. Where applicable, tax will be chargeable at the standard rate. 23

24 ADDITIONAL SERVICES AND CHARGES How can UPS help return my goods? UPS Returns Your goods can come back as easily as they go. If you need a shipment returned from across the globe, UPS Returns can simplify. Service Description Fee UPS Returns Plus UPS 1 Attempt Returns Plus UPS 3 Attempts Returns Plus UPS Returns UPS Prints and Posts Return Label UPS Print Return Label UPS Electronic Return Label Allows you to request a collection for the prompt return of a package. A UPS driver will make one attempt to collect the return package. If unable to collect the package, our driver will leave the label for your customer. The customer will then apply the label to the package and take it to a UPS location or contact UPS for a collection. For service availability please see notes below. Allows you to request a collection for the prompt return of a package. The UPS driver will attempt to collect your package for three consecutive business days. If, by the third attempt, the driver is still unsuccessful in collecting the shipment, the label will be returned to UPS and you will have to reprocess the service request. For service availability please see notes below. UPS prints and posts return labels to your customer. This is suitable for a variety of circumstances such as product recalls. Once applied, your customer can arrange a collection with UPS. For service availability please see notes below. Enables you to generate a label and include it in an outbound shipment to over 135 countries worldwide. You may also distribute the labels separately after your shipment has been sent. Customers then simply apply the label to their package and either bring the package to a UPSauthorised collection point or arrange a collection with UPS. For service availability or for UPS location details, please call your local UPS office or visit Allows you to a return label to customers in over 135 countries. Your customer can then print the return label and a receipt before either bringing the package to a UPS-authorised collection point or arranging collection with UPS. For service availability or for UPS location details, please call your local UPS office or visit 51 MAD per package in addition to the relevant receiving shipping costs. 62 MAD per package in addition to the relevant receiving shipping costs. 36 MAD per package in addition to the relevant receiving shipping costs MAD per package in addition to the relevant receiving shipping costs. 13 MAD per package in addition to the relevant receiving shipping costs. Notes Shipments to or from countries outside the EU require both a return label and a commercial invoice in order for the shipment to pass smoothly through customs. Regulations and requirements for documentation for individual commodities vary from country to country. It is essential to review commodity-specific documentation stipulations for both the country of origin and the country of destination. Depending on the commodity and its use, special licensing and notations for accompanying documentation may be required. If the international shipment is returned to a different country than where the requesting party resides, a customer contract will be required. UPS 1 Attempt and UPS 3 Attempts Returns Plus are available for collection in the EU plus the following countries or territories: Canada, Liechtenstein, Mexico, Norway, Puerto Rico, Russia, Switzerland, United States. UPS Prints and Posts Return Label is available for retrieving goods within the EU plus the following countries or territories: Australia, Brazil, Canada, China, Hong Kong, India, Japan, Liechtenstein, Malaysia, Mexico, Norway, Philippines, Puerto Rico, Russia, Singapore, South Korea, Switzerland, Thailand, United States. Transportation charges for return packages are billed after entering the UPS system. UPS Prints and Posts Return Label, UPS 1 Attempt Returns Plus and UPS 3 Attempts Returns Plus, UPS Returns Exchange and UPS Returns Pack and Collect accessorial fees are billed at the time of request. UPS Print Return Label, UPS Electronic Return Label and Import Control fees are billed after the corresponding package enters the UPS system. All UPS Returns are subject to UPS s Terms and Conditions of Carriage. Note All charges for our additional and optional services are shown exclusive of taxes. Where applicable, tax will be chargeable at the standard rate. 24

25 ADDITIONAL SERVICES AND CHARGES What optional services are available from UPS? Service Description Fee Proof of Delivery (POD) Ideal for customers without internet access. Upon request, UPS will provide proof of delivery of your shipment via fax or post. 56 MAD billed to the requester for each letter or fax transmission. Declared Value for Carriage Saturday Delivery Disbursement Fee Direct Delivery Only UPS Import Control¹ Print Label UPS automatically protects every shipment against loss or damage, up to a certain value. With Declared Value for Carriage, you may increase UPS s limit of liability for proven losses by declaring a higher value for carriage on the UPS shipping documentation. The value of the goods declared shall not in any event exceed USD or its local currency equivalent per package. Refer to UPS s Terms and Conditions of Carriage for more information. For time-critical shipments, UPS offers the convenience of Saturday Delivery. This service comes with all the features you would expect from UPS, including full electronic tracking and proof of delivery. This service is not available for domestic deliveries. For WW Express Freight, US and CA are currently the only valid destinations for this service. Please contact your local UPS office for service availability or visit Customers are responsible for payment of duty and taxes. UPS may prepay duties, taxes and other government charges on behalf of the payer. A fee will be charged based on the advanced amount. Direct Delivery Only ensures a package is delivered to the address on the shipping label. Packages shipped with Direct Delivery Only may not be rerouted, redirected or delivered to an alternate address. Direct Delivery Only packages are eligible for Driver release or Letter box release at the labelled address. Direct Delivery Only is available for residential and commercial packages. Create shipping labels and commercial invoices for your exporters, effectively allowing you to specify UPS service and shipment characteristics and take control of costs and timing. 1% of the declared value of the shipment or a minimum of MAD. WW Express Freight MAD per shipment will be charged in addition to shipping costs. All other core services 596 MAD per shipment will be charged in addition to shipping costs. 3% of the advanced amount or a minimum of 170 MAD per shipment, whichever is greater. 18 MAD per package will be charged. 9,75 MAD per package in addition to relevant shipping costs. Electronic Label Create digital shipping labels and commercial invoices, all of which can be conveniently ed to your exporters. 13 MAD per package in addition to relevant shipping costs. UPS Prints and Posts Return Label UPS will create and post shipping labels and commercial invoices to your exporters. 36 MAD per package in addition to relevant shipping costs. 1 UPS Collection Attempt Send shipping labels and commercial invoices to UPS, who will then make one attempt to collect the package. If unable to collect the package, our driver will leave the documents for your exporter. 3 UPS Collection Attempts Send shipping labels and commercial invoices to UPS, who will then make three attempts to collect the package. If our driver is unable to collect the package after the third attempt, the documents will be returned to UPS and you will have to reprocess the service request. 51 MAD per package in addition to relevant shipping costs. 62 MAD per package in addition to relevant shipping costs. Notes All charges for our additional and optional services are shown exclusive of taxes. Where applicable, tax will be chargeable at the standard rate. ¹ UPS Import Control is available as an option on UPS shipping systems. Please contact your local UPS representative for more information. 25

26 ADDITIONAL SERVICES AND CHARGES What additional costs might apply to your shipment? Charge Description Fee Fuel Surcharge In the event of a change in fuel prices, UPS may add or modify a surcharge on rates by an amount it may reasonably consider to reflect the consequential increase in its direct operating costs. UPS uses an index-based surcharge determined by the U.S. Gulf Coast (USGC) price for kerosene-type jet fuel reported by the U.S. Energy Information Administration (EID) two weeks prior to the first Monday of each month, rounded to the nearest cent. This charge applies to shipping charges and the following additional services: Saturday delivery Large Package Surcharge This surcharge is adjusted monthly. Changes to the surcharge will be effective on the first Monday of each month. The latest details concerning any fuel surcharge applicable are available at Extended Area and Remote Area Collection and Delivery Service Address Correction Special Handling of Undeliverable Shipments Receiver/Third Party Refuses to Pay Currency Conversion Duty and Tax Forwarding Charge Additional Handling Charge Large Package Surcharge Over Maximum Limits Oversize Pallet Charge UPS will apply a surcharge for any collections or deliveries to areas considered an extension of the normal UPS service area. Depending on the ease of accessibility, these locations served are classified as either an extended area or a remote area. For information on whether this charge applies to a specific location, please refer to or call your local UPS office. If a mistake has been made in the address and the correct address is within the same destination country, UPS will make every reasonable effort to find the correct address and deliver the shipment. For international shipments, when UPS has taken measures to try to deliver the shipment but has been unsuccessful, UPS will contact the shipper and process the shipment upon instructions. The shipping costs and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment. This charge applies when the shipper selects the receiver or a third party to pay the shipping charges and the bill-to party refuses to pay. Charges to a payer s account in a foreign currency will be converted to the payer s currency using a weekly exchange rate secured through major money centre banks. This charge applies to shipments when the payer of duties and taxes is not located in the destination country. When additional handling is required, the Additional Handling Charge applies for the following: - Any article that is encased in an outside shipping container made of metal or wood - Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully encased in a corrugated cardboard shipping container - Any package with the longest side exceeding 122cm or its second-longest side exceeding 76cm - Any package with an actual weight greater than 32kg - Each package in a shipment where the average weight per package is greater than 32kg and the weight for each package is not specified on the source document or the UPS automated shipping system used. UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS s sole discretion, requires special handling. The Additional Handling Charge will not be assessed when a Large Package Surcharge is applied. A package is considered a Large Package when its length plus girth [girth = (2 x width) + (2 x height)] combined exceeds 330cm, but does not exceed the maximum UPS size of 419cm. Large Packages are subject to a minimum billable weight of 40kg in addition to the Large Package Surcharge. Packages with an actual weight of more than 70kg, or that exceed 274cm in length, or exceed a total of 419cm in length and girth combined [girth = (2 x width) + (2 x height)], are not accepted for transportation. If found in the UPS small package system, they are subject to an additional charge. Packages exceeding 419cm in length and girth combined are also subject to the Large Package Surcharge. Depending on origin and destination, this surcharge may apply to certain UPS Worldwide Express Freight shipments. To determine if a particular origin or destination has an oversize pallet limit, please visit worldwideexpressfreight For service to an extended area, the following will be added to the shipping charges: 3.80 MAD per kilogram or a minimum of 238 MAD per shipment, whichever is the greater. For service to a remote area, an amount of 5 MAD per kilogram or a minimum of 292 MAD per shipment, whichever is the greater, will be added to the shipping charges. 75 MAD per shipment will be billed to the shipper in addition to the shipping costs. 56 MAD per undeliverable shipment will be charged in addition to the shipping costs. 115 MAD per shipment will be charged to the shipper in addition to the shipping charges and other amounts payable when non-payment occurs. In addition, an exchange fee equal to 1% of the amount converted will apply. 123 MAD per shipment will be billed to the party who pays the shipping charges. 32 MAD per package will be billed in addition to the shipping costs. 385 MAD per package will be billed in addition to the shipping costs. 385 MAD per package will be billed in addition to the shipping costs. 940 MAD per pallet will be billed in addition to the shipping costs. Note All charges for our additional and optional services are shown exclusive of taxes. Where applicable, tax will be chargeable at the standard rate. 26

27 REFERENCE INFORMATION UPS Terms and Conditions of Carriage This is the current version as at the date of publication of this Guide. The latest version, which shall always be the applicable one for new shipments, may be found at or obtained from a UPS Office. 1. Introduction A. These terms and conditions ( terms ) set out the basis on which UPS will transport packages, documents and envelopes ( packages ). These terms are supplemented by the current applicable UPS Service and Tariff Guides ( the Guides ). The Guides contain important details about the services of UPS which the shipper should read and which form part of the agreement between UPS and the shipper. B. The term UPS will mean and the shipper s contract will be with the UPS authorised service contractor, or the UPS entity if existing, in the country where the shipment is presented for carriage, who may be contacted c/o 5 Avenue Ariane, 1200 Brussels, Belgium (although this shall not be taken in itself as choosing domicile or conferring jurisdiction on any court). That company will also be the (first) carrier of the goods for the purposes of the Conventions referred to in paragraph C. C. Where carriage by air involves an ultimate destination or stop outside the country of origin the Warsaw Convention may apply. The Warsaw Convention governs and in most cases limits the liability of carriers in respect of loss of or damage or delay to cargo. (For the purpose of these terms the phrase the Warsaw Convention means (i) the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on 12th October 1929 or (ii) that Convention as amended or supplemented by any protocol or supplementary convention or (iii) the Montreal Convention 1999, whichever is applicable.) Notwithstanding any clause to the contrary, international carriage by road may be subject to the provisions of the Convention on the Contract for the International Carriage of Goods by Road signed at Geneva on 19th May 1956 ( the CMR Convention ). D. A shipment may be carried via any intermediate stopping places that UPS deems appropriate. UPS may engage sub-contractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and sub-contractors each of whom shall have the benefit of these terms. E. In these terms, Waybill shall mean a single UPS waybill/consignment note or the entries recorded against the same date, address and service level on a pick-up record. All packages covered under a Waybill shall be considered a single shipment. 2. Scope of Service Unless any special services are agreed, and subject to these terms, the service to be provided by UPS is limited to the collection, transportation, customs clearance where applicable, and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centers. UPS is not a common carrier and reserves the right in its absolute discretion to refuse carriage to any shipment tendered to it for transportation. 3. Conditions of Carriage This section sets out various restrictions and conditions which apply to the carriage of packages by UPS. It also explains what the consequences are of the shipper presenting packages for carriage which do not meet these requirements. 3.1 Service Restrictions and Conditions UPS does not offer carriage of packages which do not comply with the restrictions in paragraphs (i) to (iv) below. (i) Packages must not weigh more than 31.5 kilograms (or 70 lbs) or 70 kilograms (or 150 lbs) (depending on the country where the shipment is presented to UPS for carriage and the country of destination, as specified in the Guides) or exceed 274 centimeters (or 108 inches) in length or a total of 419 centimeters (or 165 inches) in length and girth combined. (ii) The value of any package may not exceed the local currency equivalent of USD 50,000. In addition the value of any jeweler and watches, other than costume jeweler or costume watches, in a package shall not exceed the local currency equivalent of USD 500. (iii) Packages must not contain any of the prohibited articles listed in the Guides including (but not limited to) articles of unusual value (such as works of art, antiques, precious stones, stamps, unique items, gold or silver), money or negotiable instruments (such as cheques, bills of exchange, bonds, savings books, pre-paid credit cards, share certificates or other securities), firearms and dangerous goods. (iv) Packages must not contain goods which might endanger human or animal life or any means of transportation, or which might otherwise taint or damage other goods being transported by UPS, or the carriage, export or import of which is prohibited by applicable law. The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all packages set out adequate contact details for the shipper and receiver of the package and that they are so packed, marked and labelled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the Guides and applicable law. Unless a different service level is clearly selected on the Waybill or other applicable UPS shipping documentation, shipments will be carried under the Express service (where available to the selected destination) and all applicable charges will be calculated accordingly. The shipper guarantees that all packages presented for carriage under these terms comply with the restrictions in paragraphs (i) to (iv) above and have been prepared in secure premises, by him (in the case of an individual shipper) or by reliable staff employed by him or (where different) by the party tendering the shipment to UPS and have been protected against unauthorised interference during their preparation, storage and transportation to UPS. UPS relies on this guarantee in accepting any package for carriage hereunder. Any other packages are excluded from carriage. 3.2 Perishable and temperature sensitive goods will be transported provided that the shipper accepts that this is at its risk. UPS does not provide special handling for such packages. 3.3 Refusal and Suspension of Carriage (i) If it comes to the attention of UPS that any package does not meet any of the above restrictions or conditions or that any COD amount stated on a COD Waybill exceeds the limits specified in paragraph 8, UPS may refuse to transport the relevant package (or any shipment of which it is a part) and, if carriage is in progress, UPS may suspend carriage and hold the package or shipment to the shipper s order. (ii) UPS may also suspend carriage if it cannot effect delivery, if the receiver refuses to accept delivery, if it is unable to effect delivery because of an incorrect address (having used all reasonable means to find the correct address) or because the correct address is found to be in another country from that set out on the package or Waybill or if it cannot collect amounts due from the receiver on delivery. (iii) Where UPS is entitled to suspend carriage of a package or shipment, it is also entitled to return it to the shipper at its own discretion. 3.4 The shipper must pay and indemnify UPS for any reasonable costs and expenses (including storage), incurred by UPS, any losses, taxes and customs duties UPS may incur and all claims made against UPS because (i) a shipment does not meet any of the restrictions, conditions or representations in paragraph 3.1 above, (ii) of any refusal or suspension of carriage or return of a shipment (or part thereof) by UPS which is allowed by this paragraph 3, or (iii) of a failure by the shipper to comply with these terms. In the case of the return of a shipment (or part thereof), the shipper will also be responsible for paying all applicable charges calculated in accordance with the prevailing commercial rates of UPS. 3.5 If the shipper tenders to UPS a package which fails to comply with any of the restrictions or conditions in paragraph 3.1 above without UPS s express written consent, UPS will not meet any loss howsoever arising which the shipper may suffer in connection with the carriage by UPS of such package (regardless of whether that failure to comply has caused or contributed to the loss and notwithstanding any negligence, except willful misconduct, of UPS or any negligence, including willful misconduct, of its employees, contractors or representatives) and, if UPS does suspend carriage for a reason allowed by these terms, the shipper shall not be entitled to any refund on the carriage charges it has paid. UPS may bring a claim in respect of such non-compliance. 3.6 If, having suspended carriage of a package or shipment in accordance with these provisions, UPS is unable within a reasonable time to obtain the shipper s instructions on disposition of the package or shipment, or to identify the shipper or any other person entitled to the goods (having if necessary opened the package), UPS shall be entitled to destroy or sell the package or shipment, at its absolute discretion. The proceeds of any such sale shall first be applied to any charges, costs or expenses (including interest) outstanding in respect of the package or shipment or otherwise from the shipper concerned. Any balance shall be held to the shipper s order. 3.7 Unless prohibited by law, UPS reserves the right, but is not obliged, to open and inspect, or scan by means of X-ray, any shipment tendered to it for transportation at any time. 4. Customs Clearance When a shipment requires customs clearance, it is the shipper s obligation to provide, or to ensure that the receiver will provide, UPS with complete and accurate documentation for the purpose but UPS will unless instructed otherwise act on behalf, at the expense and at the risk of the shipper or receiver in obtaining customs clearance. Provided that, in the case of shipments whose points of dispatch and destination are both within the same customs area, UPS only performs customs clearance if instructed to do so. The shipper also agrees that UPS may be considered as being the receiver of package or the shipment for the sole purpose of appointing a customs broker to carry out any customs clearance, in so far as allowed by law. 5. Payment 5.1 The rates for carriage and other services are set out in the Guides and unless paid before shipment, all charges must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in writing with UPS. UPS may verify the actual and/or dimensional weight of packages and, if greater than the declared weight, invoice on such basis. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice. 5.2 If (a) UPS is required to pay any taxes, duties or levies on behalf of the shipper, receiver or a third party, (b) the selected billing option indicates that the receiver or a third party should pay any charges, or (c) any taxes, duties, penalties, charges or expenses are imposed, rightly or wrongly by government authorities, or incurred by UPS due to any circumstances, including any failure by the shipper or the receiver to provide correct information and documentation or any permits or licenses required in connection with carriage, the shipper shall be jointly and severally liable to UPS with the receiver and such third parties for such amounts. In each case where the selected billing option indicates payment is to be charged, at first, to the receiver or any third party, UPS will (without prejudice to the shipper s contractual liability for payment), first demand payment of the relevant amount from the receiver and/or the third party. If the amount in question is not immediately paid to UPS in full by any of the above parties, the amount will be payable by the shipper on first written demand. In any other cases, the shipper hereby undertakes to pay the mentioned amounts to UPS at first request. UPS shall not be obliged to separately file a claim against the receiver or any third party for payment. In case of doubt, the burden of proving that the amount has been paid lies on the shipper. 5.3 Any sum payable to UPS which is overdue will bear interest at a rate of 2% above the interbank overnight lending rate applicable on the due date in the country where the package is presented to UPS for carriage from the due date to the date UPS receives payment whether before or after judgment. In addition, UPS reserves the right to charge a late payment administration fee up to a maximum of the local currency equivalent of 40 EUR per invoice. 5.4 If any sum is not paid by the shipper, receiver or some other party under these terms, UPS may hold any packages it is carrying until it receives payment in full or may sell such packages and use the proceeds to make good the debt to it in accordance with applicable local law. Any unpaid balance will remain payable. 5.5 UPS s rates for carriage set out in the Guide are calculated only for the carriage of packages which do not exceed in value the local currency equivalent of USD 50,000 (or other applicable value, if lower). In the event that UPS becomes aware that it has carried a package which, without UPS s express written consent, exceeds this value, then, in addition to the otherwise applicable rates and charges and any other remedies under these terms, an additional carriage charge equivalent to 5% of the value of the package in excess of USD 50,000 is applicable. 27

28 REFERENCE INFORMATION 6. Interruption of Service If UPS is unable to start or continue with carriage of the shipper s package for a reason beyond its control, UPS will not be in breach of its agreement with the shipper but UPS will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage. Examples of events beyond UPS s control are disruption to air or ground transportation due to bad weather, fire, flood, war, hostilities, civil disturbances, acts of government or other authorities (including without limitation, customs) and labour disputes or obligations affecting UPS or some other party. 7.Money Back Guarantee For certain services and destinations, UPS offers a money back guarantee on the shipping charges. Details of its applicability, terms and conditions and of the corresponding delivery and latest pick up time for the relevant service and destination are as set out in the Guides and on the UPS website ( each as current at the time the goods are accepted for carriage and can also be confirmed by contacting the shipper s local UPS call center. For the avoidance of doubt, the liability of UPS under the money back guarantee is limited to the above and the guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time. 8. Collect on Delivery (COD) For certain destinations as advised by the local UPS call center, UPS offers a COD service on payment of an additional charge as set out in the Guides. If the shipper makes use of this service, subject to the provisions set out below (including those relating to currency conversion) UPS will collect on behalf of the shipper the COD amount stated on the Waybill. COD amounts must be specified on the Waybill in either EUR or, if different, the currency of the country of destination. Where any of the COD amounts specified on the Waybill, collected from the receiver and/or paid to the shipper are in different currencies from each other, the conversion(s) will be made at such exchange rate(s) as UPS may reasonably determine. UPS does not accept responsibility for any currency exchange risks. 8.1 Cash COD Where UPS is instructed on the Waybill in accordance with applicable UPS guidelines to accept cash only, UPS will collect only cash, in the currency of the country of destination. Where cash is collected, the maximum amount collectible in that form on behalf of a shipper shall be the local currency equivalent of USD 5,000 per receiver per day. Notwithstanding the previous rule, the amount collectible in cash on behalf of a shipper from receivers located in the following countries for COD shipments may not exceed the respective amounts per receiver per day: Belgium: EUR 3.000; Spain: EUR 2.499; Greece: EUR 500; Portugal: EUR 1.000; Italy: EUR 999; France: EUR 750; Romania: RON 10,000 for individuals, RON 5,000 for legal entities; Sweden: SEK 3.000, Poland: PLN. If the shipper specifies a COD amount that exceeds these limits, UPS will automatically be entitled to accept cheques for the whole or any part of that amount. Further limitations may apply in certain countries from time to time; details of such limitations will be set out either in the Guides or at the UPS Website ( 8.2 Cheque COD If the Waybill does not clearly (and in accordance with applicable UPS guidelines) instruct UPS to accept only cash, UPS may accept payment either in cash (subject to the restrictions in section 8.1) or by any kind of cheque made out to the shipper that is recognised in the country of destination of the shipment. Where UPS accepts cheques the maximum amount collectible in any form shall not exceed the equivalent of USD 50,000 per package (or other applicable value, if lower). Where UPS is permitted to accept a cheque, it may collect a cheque denominated in either EUR or, if different, the local currency of the country of destination. 8.3 Payment of Collected COD Amounts Where UPS collects cash, UPS will pay to the shipper an equivalent amount in the local currency of the country where the shipment was presented to UPS for transportation. UPS may make such payments of COD amounts by either wire transfer to any bank account notified to UPS by the shipper or issuing a cheque in favour of the shipper. Any cheques in favour of the shipper, issued either by UPS as set out above or by the receiver and collected by UPS pursuant to Section 8.2, may either be forwarded to the shipper by regular mail at the shipper s risk or handed over to the shipper or to any other person appearing to have authority to accept the cheque on the shipper s behalf. 8.4 In the event of non-receipt by the shipper of COD amounts, the shipper must notify UPS in writing within 45 days of the date of delivery of the package concerned. 8.5 The shipper will indemnify UPS for all losses, expenses or any claims made against UPS by the receiver or a third party, arising where UPS does not deliver a package because the receiver does not pay the COD amount in the appropriate form or refuses to accept the package. 8.6 The liability of UPS in respect of the amount to be collected shall not exceed either the applicable maximum amount collectible under these terms or the COD amount indicated on the Waybill, whichever is the lesser. Further, the COD amount shall not in any event exceed the value of the goods at their destination plus applicable carriage charges. For the avoidance of doubt, a COD amount does not constitute declaration of a value for the purpose of paragraph 9.4 or otherwise and therefore shall not affect the liability of UPS for any loss, damage or delay to the goods themselves. UPS does not accept any responsibility for any dishonest or fraudulent acts on behalf of the receiver including, but not limited to, presenting a fraudulent cheque or one which is later dishonoured, or for cheques incorrectly completed by the receiver. 9. Liability 9.1 Where the Warsaw or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience referred to as Convention Rules) or where (and to the extent that) other mandatory national law applies, the liability of UPS is governed by and will be limited according to the applicable rules. 9.2 Where Convention Rules or other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited to proven damages of the local currency equivalent of EUR 81,09 per shipment, unless a higher value has been declared by the shipper under paragraph 9.4 below. 9.3 If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a shipment or package, any liability UPS may incur in respect thereof (limited as above) may be reduced or extinguished in accordance with the law applicable to such contributory negligence. 9.4 Subject to the provisions of paragraph 9.5, the shipper may obtain the benefit of a greater limit of liability than UPS provides under paragraph 9.2 above or than may be provided by Convention Rules or other mandatory national law. The shipper may do so by declaring a higher value on the Waybill and paying an additional charge as stated in the Guides. If the shipper declares a higher value for carriage and pays the applicable charge, then UPS s liability shall be limited to proven damages not exceeding the sum so declared. The value of the goods concerned shall not in any event exceed the limits specified in paragraph 3.1(ii). 9.5 Save where Convention Rules or other mandatory national laws require otherwise, UPS does not accept responsibility for purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment or package, whether or not a value has been declared in respect of the relevant shipment under paragraph 9.4. UPS shall not be liable for any damage to or loss of any packaging. 10. Delivery UPS may deliver a shipment to the receiver or to any other person appearing to have authority to accept the delivery of the shipment on the receiver s behalf (such as persons at the same premises as the receiver). If no such person is available, the package may be left in the receiver s letter box, if suitable, or delivered to a neighbour, unless the shipper has excluded such delivery options by using the applicable additional service. The receiver shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point ) by note left at their premises. Notwithstanding the previous paragraph, and unless otherwise agreed with the shipper, UPS may apply any alternative delivery methods chosen by the receiver in accordance with the UPS My Choice Service Terms or any other agreement between UPS and the receiver. Such alternative delivery methods include, without limitation, redirecting delivery of a package to an alternate address (including a UPS Access Point), authorizing the driver to leave a package at the receiver s premises, modifying a service selected by the shipper or rescheduling delivery. The shipper also agrees the receiver may receive delivery information regarding a package. The shipper expressly waives any claim it may have against UPS arising from UPS following any such instructions provided by the receiver. UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form. Save where Convention Rules or other mandatory national laws require otherwise, UPS accepts no responsibility in any circumstances to suspend carriage, redirect delivery (whether to a different receiver or address from that named on the Waybill) or return a shipment to its shipper and, in the event that UPS attempts to do so but fails, UPS shall have no liability for such failure. 11. Data Protection 11.1 UPS has the right to process data provided by the shipper or receiver in connection with carriage by UPS, to transfer such data to other group companies and contractors of UPS, including in other countries which may not have the same level of data protection as the country where the shipment is presented to UPS, and to have it processed there if and to the extent the transfer and processing of the data in such countries is required for performing the agreed shipment services. The shipper warrants that it (i) has obtained personal data the shipper provided to UPS for the shipment lawfully, (ii) is authorized to provide such data to UPS, including if and to the extent the transfer and processing of the data in such countries is required for performing the agreed shipment services, and (iii) has obtained informed and specific consent from such receiver that UPS may send and other notifications related to the agreed shipment services to the receiver. UPS uses the shipper s personal data provided by the shipper in accordance with the UPS Privacy Notice published on UPS s web site at com/content/ma/en/resources/ship/terms/privacy.html Furthermore, the shipper warrants that he has duly informed the receiver that UPS may use the receiver s personal data in accordance with the above linked UPS Privacy Notice in effect at the time of shipping with regard to uses other than those specified in subsection 11.1 above. 12. Claims Procedure Prescription All claims against UPS must be notified in writing as soon as reasonably practicable and in any event within 14 days of receipt in the case of damage (including partial loss of a shipment) and in the case of delay within 21 days of the goods being placed at the disposal of the person entitled to delivery and in the case of loss within 60 days of the goods being consigned with UPS for carriage. In addition, all claims against UPS in connection with any shipment shall be prescribed and barred by expiration of time, unless legal proceedings are brought and written notice of them is given to UPS within eight months after delivery of the goods concerned or, in the case of non-delivery, within eight months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under Convention Rules or other mandatory national laws. 13. Entire Agreement & Severability It is the intention of UPS that all the terms of the contract between it and the shipper are contained in this document and in the Guides. If the shipper wishes to rely on any variation to these terms, it must ensure that that is recorded in writing and signed by the shipper and on behalf of UPS before the shipment is accepted for carriage by UPS. If any part of these terms are not enforceable, this will not affect the enforceability of any other part. 14. Governing Law These terms shall be governed by the laws of the country where the shipment is presented to UPS for carriage. REV. 01/18 28

29 Index Index 1 Attempt Returns Plus, 24 1 UPS Collection Attempt, 25 3 Attempts Returns Plus, 24 3 UPS Collection Attempts, 25 Additional Handling Charge, 26 Address Correction, 26 Billable weight, 10, 17 Choosing the Right Service, 3 Core UPS delivery options, 3 Currency Conversion, 26 Declared Value for Carriage, 25 Determining the Rate Receiving Shipments, 16 Determining the Rate Sending Shipments, 9 Direct Delivery Only, 25 Disbursement Fee, 25 Duty and Tax Forwarding Charge, 26 Electronic Return Label, 24, 25 Extended Area Collection, 26 Extended Area Delivery, 26 Fuel Surcharge, 26 Special Handling of Undeliverable Shipments, 26 Terms and conditions, 27 Time saving tip, 16 UPS CampusShip, 23 UPS Expedited, 4 UPS Expedited/Receiving Rates, 20 UPS Express, 4 UPS Express Plus, 4 UPS Express Plus/Sending Rates, 11 UPS Express Saver, 4 UPS Express Saver/Receiving Rates, 19 UPS Express Saver/Sending Rates, 13 UPS Express/Sending Rates, 12 UPS Prints and Posts Return Label, 25 UPS Worldwide Express Freight, 4, 15 UPS Worldwide Express Freight Midday, 15 UPS Worldwide Express Freight/Receiving Rates, 21 Worldship, 23 Worldwide Zones, 5 How to determine dimensional weight, 10 Internet Shipping, 23 Large Package Surcharge, 26 Over Maximum Limits, 26 Print Label, 25 Print Return Label, 24 Prints and Posts Return Label, 24 Proof of Delivery (POD), 25 Quantum View Manage, 23 Quantum View Notify, 23 Receiver/Third Party Refuses to Pay, 26 Remote Area Collection, 26 Remote Area Delivery, 26 Returns, 24 Returns Plus, 24 Saturday Delivery, 25 Service availability, 5 Services, 4 29

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