Packaging and Labelling guidelines

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1 UKM Packaging and Labelling guidelines to help make Ryton work better for you UKM RYTON - Packaging and LabeLLing guidelines UKM2067/04.15 For Customers

2 2 RYTON - Packaging and LabeLLing guidelines What are the criteria that allows a parcel to be Machinable? a) Dimensions & weight Minimum Maximum Length 155mm 1,395mm Width 105mm 800mm Height 10mm 700mm Weight 100g 50kgs b) The parcel should have at least two flat surfaces, to provide: i) a good base, so the parcel is stable when travelling on the sorter and ii) a second flat surface to locate the barcoded address label. To ensure the sorter s cameras can read the barcode, it is important the barcode is not creased and is on just one surface of the parcel i.e. Is not folded around corners Failure to provide a readable label may lead to unnecessary delays. Background In May 2015 UK Mail moved our National Hub to Ryton upon Dunsmore, near Coventry Airport. Not only are we moving but the way we process most of your parcels will also change. UK Mail has made a significant investment in a fully automated parcel sorter. This will help us process the increasing volumes with improved efficiency and service to you. Ryton also has an area where the cage transfer operation we have used effectively up to now, will continue for our Mail customers and any parcels that are not compatible for the sorter.

3 4 RYTON - Pac ka gi n g a n d Labelling guidel in es External packaging Quality Boxes Triangular boxes Damaged boxes Creased boxes/barcodes Good quality boxes provide better protection for the contents and usually have flat surfaces, suitable for locating the barcoded address label. Triangular boxes are excellent for tube shaped objects. Any side can be used as a stable base and the other two sides provide suitable surfaces to locate the barcoded address label. Damaged or weak boxes do not provide the same level of protection for your products as good quality boxes. The surfaces of damaged or weak boxes are often creased. This increases the likelihood of the barcode on the address label being creased too. This may prevent us from processing an item through the automated sorter and tracking or tracing it through our network. Jiffy bags Bagits Jiffy bags are usually suitable for items smaller than the minimum machinable dimensions (155 x 105 x 10mm) UK Mail Bagits are also suitable for items smaller than the minimum length & width but will need sufficient contents to ensure the height exceeds 10mm. Unusual shapes Open/unsealed boxes Unusual shaped products, that are not boxed, may also not be machinable if they do not have a stable base. Products sent with an open or unsealed side present a risk for items to fall out or small items to fall in. Either way items could be mislaid. They should also provide you with a flat surface to locate the barcode address label on without having to fold the label. Packing all items in suitable boxes and sealing them will increase the opportunity for us to process them through the automated sorter.

4 6 RYTON - Packaging and LabeLLing guidelines External packaging continued. Internal packaging Display packaging It is advisable to send any items with display packaging in an outer box. Perishable goods Package perishable goods in safe transit containers to last up to 24 hours (subject to approval and exempt from cover - please see terms and conditions). Quality internal packaging helps give rigidity to the outer box and offers protection to the contents. NB: The contents should be fully encased by cushioning to prevent: a) direct contact with any external surface of the box and Where there are multiple items in a box, the use of dividers, where appropriate, will reduce the risk of the contents causing damage to other items in the box. b) movement within the box Bottles and liquids All liquids should be boxed and have orientation arrows on the box. i.e. labelled clearly showing the content contains liquid and This way up arrows. Pallets Stack evenly with boxes on top of each other but not overhanging the pallet. Secure with shrink wrapping, strapping or banding. Securing the packaging Use strong tape to secure the box Parcel tape should be used to seal the joins of the box to reduce the risk of any items or liquids from spilling/ leaking from the box. In compliance with the carriage of dangerous goods regulations, all Hazardous goods must have appropriate warning labels, clearly visible, on them. The automated sorter at Ryton operates at a height, with walkways for our operators underneath it. To reduce the risk of spillage or damage we will divert all Hazardous goods from the sorter at the same point as oversized or overweight items.

5 8 RYTON - Packaging and LabeLLing guidelines Labelling tips FRAGILE CAUTION HEAVY OBJECT Old labels To prevent confusion we recommend all old labels are removed. If re-using a box we d advise that you check it is going to adequately protect your products in transit. Fragile goods Your products will have a reduced risk of damage if you use suitable packaging. Fragile labels are no substitute for correct packaging. Heavy items Items over 25 kgs to have a heavy item label. Positioning the barcode address label With the parcel unsupported and stable, place the label on a flat area, preferably on the top surface of the parcel. This will help ensure the barcode, on the address label, can be read first time, by the sorter s scanners. All of the label must be placed flat, i.e. without creases, on just one side of the parcel (Min space required 155 x 105mm). Shiny surfaces Please place the address label on the top of any shrink wrap, and not underneath it. The same applies to Sellotape, cellophane and other similar shiny surfaces as these create a reflection that the scanner cannot always see through, to read the barcode. This way up labels should only be applied if it will be detrimental to the product or the operator if the parcel is not kept the right way up. It is important, if you wish your parcel to be processed through the automated sorter, that the item can remain the correct way up, when unsupported. Strapex / Strapping If you secure any of your items with Strapex, please ensure the barcode on the address label is not obscured. If it is, this will prevent us being able to scan (auto sort, track & trace) the item through our network.

6 10 RYTON - Packaging and LabeLLing guidelines How to find us A46 Express House Hillman Way Ryton - On - Dunsmore Coventry CV8 3ed Sat Nav CV8 3EA From M6 North M6 to Junction 2 (A46) a46 to A45 (London Road) - 1st exit at Roundabout Take First slip road after the roundabout and you will arrive From the M69 & M1 North M1 to Junction 21 (M69) M69 to Coventry (becomes A46) a46 to A45 (London Road)- 1st exit at Roundabout Take First slip road after Roundabout and you will arrive From M40 & M42 South From M40 & M42 South M40 to Junction 15 (A46) a46 to Coventry (Stonebridge Highway - Turn right onto A45) A45 to Toll Bar End (Roundabout 3rd Exit A45) Take First slip road after Roundabout and you will arrive From M1 South M1 to Junction 17 (M45) M45 to Coventry (Becomes a45 London Road) Follow A45 until you see UKMail site on left Exit on ramp and you will arrive From the M5 South M5 to Junction 4a (M42) M42 to Junction 3a (M40) M40 to junction 15 (A46-Coventry) a46 to Coventry (Stonebridge Highway - Turn right) A45 to Toll Bar End (Roundabout 3rd Exit A45) Take First slip road after Roundabout and you will arrive Key Facts on Ryton Located in the Southeast corner of Coventry on the A acres (Heartlands is acres) 187,000 Sqft (17,400 m2) Hub including 17,000 sqft (1,600 m2)of offices & 34,500 Sqft (3,200 m2) local depot and Mail POD separate 32,000 Sqft (3,000 m2) head office over three storeys with parking for over 300 vehicles Parking for over 130 tractor & trailer combinations sortation equipment with a capacity to handle over 20,000 parcels per hour; 24 infeed conveyor booms; 72 out feed conveyor booms; 28 Local depot chutes; 30 cross dock doors Practical Completion 19th January Head Office moves commenced 21st Feb, Hub operation 1st May, fully operation end July 2015