Extended Support Eligibility

Transcription

1 Services Support Notice: 12/5/08 Product Name: 700VA 6kVA UPS Extended Support Eligibility Products moving to Extended Support Status: All Uninterruptible Power Systems (UPS) 700VA through 6000VA, otherwise known as 9125 Series, associated with the following codes (list may not be all inclusive, includes older codes that were replaced): Systems and Bundles PWR UPS 700VA 120V SERIES PWR UPS 700VA 230V ONLINE UPS 700VA 100V SERIES 1 JAPAN ONLY VA Online (Series 1) 120V UPS bundled w/snmp PWR UPS 1000VA 230V ONLINE S9RM MODEL 1000VA 230V W/SNMP VA Online (Series 1) 230V UPS bundled w/snmp RoHS PWR UPS 1000VA 120V SERIES VA 120V UPS w/ SNMP and 4 Post Rail Kit PWR UPS EXT 1500VA 120V SERIES VA 230V UPS w/ SNMP and 4 Post Rail Kit RoHS PWR UPS 1500VA 230V ONLINE EXTENDED VA 230V UPS w/ SNMP and 4 Post Rail Kit RoHS PWR UPS EXT 2000VA SERIES 1 20 AMP PWR UPS EXT 2000VA 120V SERIES PWR UPS 2000VA 230V ONLINE EXTENDED S9RM UPS 3000 VA 120V S9RM 3000 Online W/PDM 120V S9RM 3000 Online UPS 120V S9RM UPS 3000 VA 230V S9RM 3000 Online UPS 230V RoHS RS9 UPS 6000VA Online UPS L RS9 UPS 6000VA Online UPS L6 30 RoHS RS9 UPS 6000VA Online UPS Hardwired RS9 UPS 6000VA Online UPS Hardwired RoHS Components Bypass Distribution Module for VA UPS 120V PWR UPS BYPASS DISTR S1 700VA 2KVA Page 1 of 5

2 Bypass Distribution Module for 2000 VA 120V Bypass Distribution Module for 2000 VA UPS 230VA RoHS R9RM 3000 VA UPS Power Distribution Module 2 P1 US 120V PDM2 HV EU P2 3KVA S9RM R9RM 3000 VA UPS Power Distribution Module 2 P2 EU 240V RoHS R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) L5 30 Default R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) L R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) L6 30 & L R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) HW R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) EURO HW R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) EURO HW RoHS R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) EURO IEC 309 (2P+G) R9RM 6000 VA UPS PowerPass Distribution Module (PPDM) EURO IEC 309 (2P+G) RoHS X Slot 700 2KVA Alarm Relay card PWR UPS X SLOTCRD SNMP S VA PWR UPS X SLOT CRD USB S VA PWR UPS X SLOT CRD MPS S VA X Slot SNMP WEB Card RoHS Mounting PWR UPS 2 POST RACK KIT VA UPS 2 Post Rack Mount Kit RoHS PWR UPS 4 POST RACK KIT VA UPS 4 Post Rack Mount Kit RoHS POST RAIL KIT S9RM VA UPS 4 Post Mount Kit RoHS VA UPS Rack Mount Kit VA UPS Rack Mount Kit RoHS VA UPS Earthquake Kit (3 modules) UPS EARTHQUK, 1 3 MOD W/700 2KVA RHS VA Earthquake Kit (5 modules) UPS EARTHQUK, 4 5 MOD W/700 2KVA RHS VA UPS Earthquake Kit (4 Slot) UPS 4 SLOT SEISMIC MT KIT W/3KVA RHS VA UPS Earthquake Kit (6 Slot) UPS 6 SLOT SEISMIC MT KIT W/3KVA RHS VA UPS Earthquake Kit (3 Unit) Page 2 of 5

3 UPS 3 SLOT SEISMIC MT KIT W/6KVA RHS Batteries and Battery Cabinet Systems PWR EXTD BATTERY MOD VA SER /1000VA Extended Battery Module RoHS PWR EXTD BATTERY MOD VA /2000VA Extended Battery Module RoHS /2000VA Ext. Battery Cabinet w/charger (XBU48) S9RM EXTENDED BATT MOD 72V S9RM 3000 VA UPS Extended Battery Module (EBM 72) RoHS S9RM 3000 UPS Extended Battery Cabinet (EBC 72) S9RM 6000 VA UPS Extended Battery Module (EBM 240) S9RM 6000 VA UPS Extended Battery Module (EBM 240) RoHS S9RM 6000 UPS Extended Battery Cabinet (EBC 240) Battery Kit 700VA 1000VA Battery Kit 1500VA 2000VA Battery Kit 6000VA Effective Extended Support Date: Extended Support Availability: February 2, 2012 Extended support will available in standard contract increments. Check all Applicable Regions*: X US Canada EMEA CALA APAC ALL *As there may be possible differences in products covered by Extended Support and effective dates of Extended Support, the information at this site (support.avaya.com) pertains to US only and any questions regarding Extended Support of products outside of the US should be addressed to the appropriate Regional or Country Services Offer Manager. Constraining Issues (if applicable): Page 3 of 5

4 Product Migration Path: Customers may migrate to current Avaya manufacturer supported Online UPS systems with similar power ratings. Refer to the End of Sale and Support Notification for the Avaya 700VA through 6KVA UPS (Uninterruptible Power System) Product Line. Consult your Avaya sales representative for additional information. For More Information on Product Status: Per Incident Support (formerly Time & Material): Summary of Extended Support Status: Maintenance Index by Product Parts limitations do not apply to Remote only coverage, which excludes replacement parts coverage. With Per Incident (formerly Time & Materials) coverage, replacement parts availability stops completely at the End of Manufacturer Support. However, coverage with some limitations is far better than no coverage at all. If you have Remote only coverage or Per Incident Support and rely on Avaya to provide parts, we recommend you consider upgrading your coverage to include replacement parts, so you can have ongoing access to Avaya parts inventories after End of Manufacturer Support. Limitations in Extended Support reflect the loss of support elements provided by the manufacturer. Even with Extended Support, it is still important for you to keep your systems and software current to help avoid the risk of support limitations. Extended Support continues the existing benefits of your maintenance coverage with these limitations: All Tier IV Support and Current Engineering for ongoing improvements in product functionality stop when Manufacturer Support ends. Certain complex troubles that would have been resolved by Tier IV Support prior to End of Manufacturer Support may not be resolvable unless you purchase an upgrade. Under Extended Support, Avaya continues to provide and apply existing Product Correction Notices (PCNs) and updates that may resolve a trouble. However, Avaya will not generate additional PCNs or updates to resolve future systemic product issues. Avaya will make every effort to reserve its spare parts inventories to support maintenance contract customers for as long as possible. However, since replacement parts are no longer being manufactured, some may become increasingly scarce over time. This scarcity may affect response and repair times on certain troubles, and certain parts may require replacement with more current substitute parts. As a last resort, you may have to purchase an upgrade to your system to resolve the trouble if replacements or substitutes are not available, or if the substitute part(s) is incompatible with your current version. The risk of this situation will depend on the product s type and age. Avaya will endeavor to highlight upcoming parts shortages via ongoing Services Support Notices posted on our Web site, which should help you predict Page 4 of 5

5 the degree of risk for your products. Click for Extended Support Policy Page 5 of 5