Carylon Corporation The Environmental Protection Specialist

Transcription

1 Carylon Corporation The Environmental Protection Specialist

2 Executive Highlights FleetNet America, Inc years industry experience. Phone Recordings - each call is recorded and stored for quality assurance and any future research questions. Insurance Certificates - on file for vendors; current and continually updated. Communication - multiple methods to ensure knowledge of event progress, i.e. automatic notifications, text messages, etc. Cost Containment - leverage relationship with vendor in rate negotiations. Online Dispatch Request - FleetNet s online dispatch request decreases time spent communicating issues, improves accuracy, and keeps you in control of the event. Preventive Maintenance - consistency at every nationwide location. Customer Specific Handling Instructions - FleetNet manages your equipment per your instructions therefore you retain control of your fleet.

3 Service Options TMcare FleetNet schedules, confirms, audits, pays Requirements for PM s determined Data captured and tied to PO Pre-approval of additional work Audit Review: operational and pricing KPI s Business Reviews Unscheduled work Roadside (800) New call reps compile info Coordinators average 25+ years experience Vendor Mapping System Customized instructions Follow-up Process Constant Communication Largest Nationwide Towing Network

4 Why Use FleetNet? Single Point of Contact - one phone number. Fleet Managers - streamline workload and increase peace of mind. Focus - concentrate on your core business. Electronic Billing - reduces processing time and increases efficiency. Tracking & Reporting - information to effectively monitor cost and utilization. Communication - multiple methods to ensure knowledge of event progress, i.e. automatic notifications, text messages, etc. Insurance Certificates - on file for vendors; current and continually updated. Towing Assets - vendors have towing equipment to handle all classes of vehicles. Vendor Payment - FleetNet handles all payment to vendors. Cost Containment - leverage relationship with vendor in rate negotiations. Preventive Maintenance - consistency at every nationwide location. Towing - nationwide access to preferential towing providers.

5 TMcare Event Process Customer 2. Issues Authorization 3. Assists FleetNet in Equipment Coordination FleetNet America 4. Contacts Vendor 5. Manages Work Process Vendor 6. Perform Work 7. Invoices FleetNet FleetNet America 1. Schedules Work FleetNet America 8. Audits Vendor Invoice 9. Pays Vendor Invoice 10. Electronic Invoice to Customer 11. Invoice Copy and Inspection Forms Placed in Electronic Unit History File Available Online Start Here

6 Roadside Call Process 7. FleetNet sends electronic invoice to Customer. 1. Call into FleetNet with trouble. 2. FleetNet collects information. 6. FleetNet pays Vendor. Communication THROUGHOUT Process 3. FleetNet assigns & dispatches Vendor. Auto sent. 5. Daily audit of events by FleetNet. 4. Vendor completes work. Auto sent. For Service Call: Information needed during the call: - Company Name - Highway Mile Marker - Tractor and Trailer # - City and State - Exact Location - Call-back # - Highway

7 Communication Automatic Notifications ***FleetNet America - Repair Competition Notification *** Cust#: KAG1119/KENAN ADVANTAGE GRP - FEDERAL This is notification that Breakdown C is completed ** Please note: Roll Time notification only - complete event details to follow on finalized invoice ** Repaired Unit(s): 4252 Vin #: 1NPTL49X19D Associated Unit(s): Location of Unit(s): CENTRAL POINT, OR Comp. Date/Time: 06/21/ :30 EST Reason for Repair: THIS INVOICE IS FOR TOWING THE UNIT TO THE KENAN ADVANTAGE GROUP TERMINAL AIRPORT RD. EUGENE OR. 165 MILES ADAM - DISPATCH Call-In Time: 06/21/ :01 EST Est Vendor Arrival: 06/21/ :36 EST Est Roll Date/Time: 06/21/ :11 EST Total Down Time: 4.48 Repairs Made: SERVICE CALL OUT FOR TOWING THE UNIT TO THE KENAN ADVANTAGE GROUP TERMINAL AIRPORT RD. EUGENE OR. 165 MILES. COMPLETE PER LONNIE. DROPPED TRAILER IN EUGENE, OR AND TRACTOR IN COBURG, OR. PO#: N/A Mileage: N/A Trouble Code/Desc: 168 TOWING & OTHER FleetNet Reference #: C Vendor Code: ORE5001 Vendor Location: GRANTS PASS, OR Instructions to Driver: CALL OUT Driver: RAY DUKE Driver Call Back: Follow-Up History: 06/21/ :31 - SPOKE WITH VENDOR / LONNIE SAYS UNIT HAS BEEN DROPPED SAYS HE WILL CLOSE OUT WHEN TECH GETS BACK - David Whitesides 06/21/ :17 - TECH HAS UNIT EN-TOW - Spoke with LONNIE/VENDOR - Cindy Sain 06/21/ :13 - CALLED CUSTOMER WITH UPDATE FROM DISPATCH - Spoke with ADAM-CUSTOMER - Susan Proctor 06/21/ :10 - TECH IS STILL ENROUTE WITH THIS UNIT. THIS WILL BE A COUPLE HOURS TOW MILES. - Spoke with OPERATOR#6 - Susan Proctor 06/21/ :26 - JOHN/WRECKER ADVISED HE HAS BEEN ON SITE FOR ROUGHLY 45 MINUTES.HE IS IN THE PROCESS OF PULLING THE DRIVE LINE NOW. - Ansley Anderson 06/21/ :25 - CALLED VENDOR.REACHED THE ANS. SVC. WHO WILL ATTEMPT TO CONTACT THE WRECKER DRIVER FOR AN UPDATE. - Ansley Anderson 06/21/ :38 - CUSTOMER ADVISED OF ETA. - Heath Walker 06/21/ :36 - DRIVER ADVISED OF ETA. - Heath Walker 06/21/ :02 - COMPLETION NOTES TRANSFERRED FROM MASTER BD# : SERVICE CALL OUT FOR LOSS OF POWER ON UNIT. TECH ADVISED THAT THE TURBO HAS WENT OUT. CUSTOMER ADAM WANTS UNIT TOWED TO KENAN ADVANTAGE TERMINAL AIRPORT RD. EUGENE OR. - Heath Walker Notification Options: First Save Only Completion Only First Save & Completion All Saves Note: Standard notification is First Save & Completion to Fleet Managers, Dispatch and Techs. Other Methods Virtual Screen Web Logins Automated Reports via Text Messages

8 Access to Data Standardized Reporting - examples reflect event starts; day of the week and time of day; hours down; nature of trouble; and many others. Customized Reporting - ad-hoc analysis as requested. Secured Web Login - FleetNet s secured website allows users with assigned usernames and passwords to access information regarding their units. Users are given permissions based on corporate or station level.

9 About FleetNet America, Inc. Industry leading third-party vendor management company In business over 59 years, 35 years as the breakdown department for Carolina Freight Carriers. Established to provide assistance to other transportation and logistics companies. Access to 60,000 vendors nationwide Customized programs and reporting structure written in-house Redundant data center Roadside coordinators average 25 years hands-on mechanical experience Significant Dates: Established as the breakdown department for Carolina Freight Carriers Incorporated as Carolina Breakdown Service, Inc Purchased by Arkansas Best Corporation Name changed to FleetNet America, Inc Account Activity Notifications; Handle road failures via satellite Interface with maintenance software Select Towing & Recovery program; Awarded 2002 Quality Service Partner by FedEx Ground Handled 500,000th event since incorporating in Oren Summer awarded Technology & Maintenance Career Leadership Award by CCJ Magazine Two services added: TMcare & Vehicle Securement Handled One Millionth Roadside Event Non-emergency towing program added, Transport & Tow Material Handling Equipment Management program added under TMcare ; Expanded usage of VMRS coding TMcare System Solution options added to services; James Williams inducted to Towing Hall of Fame Handled Two Millionth Service Event; Added Text Message Alert Notification; Added ECM Fault Code notifications; Oren Summer Retired; Gary Cummings named President & CEO. FleetNet America provides maintenance management by managing vendors and the maintenance process through specific customer requirements in the following services: Fleet Management, Emergency Roadside Assistance, Towing & Recovery, Material Handling Maintenance Management, System Solution, Specialized Solutions and Data Analysis & Information. FleetNet does this with Flexibility, Transparency, Communication and Information Accessibility. Flexibility means offering a full line of solutions to fit customers specific needs. Transparency is the way we do business passing vendor invoices through to the customer without markup means passing the savings onto the customer. Communication is constant the customer never has to guess what is going on with their equipment. Information Accessibility is essential to managing your fleet properly. Fleet Management TMcare is a transparent program that is an alternative to contract maintenance, full service lease and PEG programs that manages all types of commercial vehicles, material handling and industrial equipment. Emergency Roadside Assistance FleetNet America is North America s largest independent road breakdown management company covering the full spectrum of emergency breakdown events including: mechanical, tires and towing. Towing & Recovery The towing and Recovery program provides FleetNet customers with access to the largest nationwide heavy and medium duty towing network available. Pricing Philosophy All vendor charges are passed through to be the customer in addition to the FleetNet pre-negotiated flat rate per occurrence fee.

10 Information Cards Call ext to request. Wallet Cards - can be used for personnel to carry or display as needed. 24 Hour Roadside Assistance Emergency Roadside Service Select Towing & Recovery 24/7/365 US & Canada FRONT When calling have the following available: Tractor & Trailor Number Your Exact Location Highway Highway Mile Marker City & State Call Back Number BACK