Election Day Command Centers: The Vortex 2016 STATE CERTIFICATION TESTING OF VOTING SYSTEMS NATIONAL CONFERENCE MIT JUNE 20, 2016

Transcription

1 Election Day Command Centers: The Vortex 2016 STATE CERTIFICATION TESTING OF VOTING SYSTEMS NATIONAL CONFERENCE MIT JUNE 20, 2016

2 How are jurisdictions coping with the challenges of Election Day administration in their command centers? (Cuz it gets CRAZY in there ) 2

3 Triage Methods Entry Data & System Profiles Communication Strategies Interoperation & Analysis As we walk through these topics, consider how it relates (if it does) to how systems like EPBs are certified (if they are)? Are there functions that would benefit your process? Are there integrations to capitalize upon? 3

4 Command Center Case Studies Orange County, CA Maricopa County, AZ Denver, CO Minneapolis, MN Chicago, IL Cook County, IL Kansas City, MO WA ME MT ND CA OR NV ID AZ UT WY NM CO SD NE KS OK MN WI IA IL MO AR MS NY MI PA OH IN WV VA KY NC TN SC AL GA VT NH MA RI CT NJ DE TX LA MD AK FL DC HI

5 Triage Methods 5

6 Many jurisdictions utilize the 311 phone network to siphon off calls from the public. 6

7 Chicago, IL Designating specific types of calls to a certain phone number/line is a common approach. In Chicago they have specific lines for pollworker questions, language assistance, an attorney line, etc. 7

8 Cook County, IL Cook County divides their hotlines into two different locations: their administrative building down town for managerial issues and the warehouse for pollworker calls. 8

9 Cook County, IL How do I do it? Line for procedural questions. 9

10 Cook County, IL I can t do it! Line for technical help when equipment malfunctions 10

11 Entry Data & System Profiles 11

12 Maricopa County, AZ In-house Reporting System Maricopa collects data on the point of entry of the call/complaint/record to track the source 12

13 Orange Co, CA In-house solution Orange County auto-populates pertinent information 13

14 Cook County, IL In-House Solution Cook County has quick drop-down menus for general categories and then sub-categories to choose from 14

15 Cook County, IL In-House Solution This is an example of an equipment issue, with the card activator, and then the specific problem 15

16 Denver, CO WebEOC Almost all of the Colorado counties have moved to utilizing WebEOC & building on a pre-existing network. Each election is built as a new event & is networked with other agencies. 16

17 Kansas City, MO Google Forms & Coordinate Hello Tracks Breadcrumbs When using COTS it is important to know when updates are being pushed out like a few days before a big election. 17 KSC now has back-up apps loaded on all their rover tablets that can be turned on if necessary.

18 Chicago, IL Vendor Solution Vendor solutions are popular, particularly ones with dashboards and diagnostic tools built into them, but there are limitations on customization and integration into election management systems and other modules. 18

19 Communication Strategies 19

20 Jurisdictions, such as the City of Minneapolis, are using their systems to maintain communication with pollworkers via blasts, robocalls, and established 1-stop-shop 20 user accounts. This all cuts down on inbound call volumes.

21 Cook County, IL call centers get noisy! Screens for updates: 21

22 Many systems are using hotspots for connectivity in the polling place so that real-time data an be shared with the command center. Jurisdictions have encountered issues with testing when real router issues were present that they wrote-off or attributed to testing too many units at one time. This manifested itself at the polls. Critical that a back-up protocol is in place. 22

23 Kansas City, MO stays in contact with their field rovers via tablets and phones. Rovers are dispatched tickets based on who is closest to the issue. Their mileage and time at each location is tracked. 23

24 Most command center systems have the ability to send a report/ticket to a designated staff person or field rover upon submission. In some, this is a function of predetermining who gets what category of issue, in others each ticket is assigned individually. 24

25 25

26 Richland Co, SC Text: Precinct Number Open or Issue 26

27 Weber Co, UT Google Voice (as featured by CTCL) 27

28 Cook homepage: all of the important numbers 28

29 Chicago, IL Letting the press in, media has access to system reports in real time in the media room at the command center. 29

30 Interoperability & Analysis 30

31 Reports can be pulled in a variety of ways: Common searches are provided Depending on the selection, a second box may open

32 Hourly reports are available by category, or for all reports:

33

34 Total number of reports for each category Total number precincts reporting

35 If a voter ID or boardworker ID is entered into the system due to a disciplinary issue, their record in our system will be noted: The icon will link to the full report in the reporting system

36 Denver, CO The call center in Denver, with their new system of ballot delivery & tracking to all voters, has down-sized considerably!

37 Tammy Patrick Democracy Project Fellow Bipartisan Policy Center 37