ROADWATCH EMERGENCY SERVICE AVAILABLE 24 HOURS A DAY. SEVEN DAYS A WEEK.

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1 ROADWATCH EMERGENCY SERVICE AVAILABLE 24 HOURS A DAY. SEVEN DAYS A WEEK.

2 BREAKDOWNS CAN OCCUR ANYTIME, ANYWHERE. When that happens, your driver needs to get back on the road as quickly as possible. After all, you have a load to deliver customers to serve. Your reputation for on-time delivery is at stake. That s why it makes sense to rent or lease trailers from XTRA Lease. With RoadWatch emergency road service, help for any XTRA Lease trailer emergency is just a phone call away.

3 HOW ROADWATCH WORKS Your driver calls our RoadWatch emergency 800#. The call goes directly to a RoadWatch agent not an answering machine or answering service. Your driver will be asked to provide the following: Trailer unit # Location of the emergency A callback telephone # Tire size and tire position (if emergency is tire-related) The RoadWatch agent quickly identifies the nearest qualified trailer repair vendor through our Automated Vendor Locator system. You can be confident help will arrive fast and your repairs will be made promptly and correctly. We repair common problems on site. So with most tire-related issues or minor repairs, you ll be back on the road in three hours or less. You ll even get an letting you know the work has been completed. If damage is severe, your RoadWatch agent will arrange for towing to a nearby facility. For standard rental service, access to RoadWatch service is free. There s no sign-up, no membership, no registration required. Net/Net maintenance customers (those who handle their own maintenance on our trailers), will pay a $50 charge per RoadWatch service.

4 THE ROADWATCH DIFFERENCE 24/7 Service You can relax knowing your drivers always have access to help when an emergency occurs. A RoadWatch agent is available 24 hours a day, seven days a week to take your driver s call. In-house Call Service Staff Whenever your driver calls RoadWatch, he/she reaches an XTRA Lease employee who specializes in customer service and problem solving not a contracted vendor. Plus, each agent records your call information in an automated management system. That way, any rep at an XTRA Lease branch can answer questions you might have about an emergency call. You get national coverage for roadside assistance. And you can count on your local branch to provide accurate information. 30,000 Authorized Repair Vendors in the U.S. and Canada No matter where your driver breaks down, we can locate a repair vendor nearby. Our broad network of reliable vendors helps us reach your driver quickly. Plus, our Automated Vendor Locator system identifies nearby repair vendors fast. Notification Once your driver is back on the road, we ll send you an notifying you that we performed emergency RoadWatch service. This keeps you well-informed. Excellence Guarantee If your RoadWatch service is tire-related and your driver isn t back on the road within three hours, XTRA Lease will credit your account $60 for each additional hour you re delayed, up to $150. Guaranteed.

5 SUPERIOR SERVICE ADVANCED SYSTEM MEANS SUPERIOR SERVICE. Helping You Save Time and Money: RoadWatch is the industry s first in-house, 24/7 emergency road service. Our agents manage each emergency call through a state-of-the-art automated call management system that ensures you get Swift response and minimal waiting time for your driver s call. Efficient and timely coordination with repair vendors. notification after service is completed. Consistency in call detail reporting. Fast answers to any questions you have about the details of a RoadWatch call. When you rent or lease trailers from XTRA Lease, you re backed by a roadside service you can count on before, during and after the call. Our strong relationships with national vendors can save you time and money. Depending on the nature of your emergency, our RoadWatch staff can often locate one of our nearby vendors and direct your driver to the vendor s location instead of sending a service truck out to your driver. This could save you money by avoiding a repair vendor s road service charge. That s another reason to go with XTRA Lease. From our Excellence Commitment guarantee to RoadWatch emergency service, XTRA Lease goes the XTRA mile for you.

6 A Berkshire Hathaway Company 1801 Park 270 Drive Suite 400 St. Louis, MO Visit us at For more information, call A Berkshire Hathaway Company Repair Cost Standards and RoadWatch are registered trademarks of XTRA Lease. All rights reserved. XTRA Lease, copyright XLL