AFTER-SALES SERVICE SWITZERLAND

Transcription

1 AFTER-SALES SERVICE SWITZERLAND

2 A SERVICE YOU CAN RELY ON 7 X 24 HOURS, 365 DAYS A YEAR Take advantage of our long years of experience, as you benefit from the comprehensive performance of Gilgen Door Systems after-sales service.

3 AFTER-SALES SERVICE SWITZERLAND 2 A service you can rely on 4 At your disposal 24/7 6 How to benefit from our services 8 Choose your individual maintenance contract 10 Professional maintenance 12 Obligatory maintenance the legal principles 14 Life Cycle Management 16 Available anywhere and at any time 3

4 AT YOUR DISPOSAL 24/7! After-sales service Switzerland - tel

5 On hand to meet your needs We are able to draw up seamlessly integrated, customised service and maintenance quotations. Our properly qualified and highly motivated team of employees is there to supply you with the required expertise when it comes to the maintenance, repair and upgrading of automatic systems, regardless of the original manufacturer. Maximum reliability Preventive maintenance by qualified specialists guarantees the optimum adjustment, correct functioning and safe operation of automatic door, gate and slidingwall systems. Long service life The use of top-quality components, along with a programme of regular inspection and maintenance, assures the long-term value of your automatic systems. Professional support Installation, commissioning, training, maintenance, repairs and upgrades our seamlessly-integrated range of services allows us to give you a totally customised quotation for servicing and maintenance. On call around the clock Our comprehensive, decentralised after-sales organisation guarantees a regional presence and fast callout times right around the clock, wherever you are in Switzerland. Expert assistance Systematic maintenance scheduling by Gilgen Door Systems is your guarantee of trouble-free functioning. Reports drawn up for the operator and the system s history log provide information about the state of the installation. Legal requirements Proper maintenance is your guarantee of maximum operating safety and conformity with relevant legislation and regulations. 5

6 HOW TO BENEFIT FROM OUR SERVICES Our after-sales service provides support by telephone and, when specific circumstances require it, directly on site. Spare parts are quickly despatched to the customer whenever maintenance or repair work require them.

7 Just contact Gilgen s after-sales service Whether you are looking for a single item or a complete, tailored care-and-maintenance package matched precisely to your needs our wide range of services is at your full disposal. Systematic maintenance Your after-sales technician will carry out systematic checks, during each regular service, to ensure that all operating and safety-relevant elements are working properly, and that the installation is optimised to fulfil its customer-specific functions. The wide-ranging expertise of our technicians allows them to work with automatic door, gate and sliding-wall systems supplied by any manufacturer. Upgrades The refurbishing of buildings, changes of purpose, long-term usage and higher demands on the automatic access systems all involve a need for adaptation to the latest requirements. In addition to total renovations, fully compatible modular upgrade kits allow automatic door systems to be partially modernised. Provision of spare parts We are fully aware, thanks to our long years of experience in the design and manufacture of automatic doors and gates, of the importance of high-quality spare parts and consumables. The properly-managed provision of compatible spare parts conserves the value of the installations concerned. The maintaining of a wide range of stock ensures maximum availability. Our competent spares department employees are on hand to provide expert advice when it comes to replacement parts. Call centre and support hotline The call centre operated by Gilgen s after-sales service handles repair requests and reported breakdowns. While the customer s call is still in progress, notification along with all the relevant details of the installation is already going out to the regional service technician. Transfer of know-how Our qualified members of staff constantly update their knowledge and expertise regarding automatic door, gate and sliding-wall systems. Regular updates in this respect ensure a high level of expertise and an efficient exchange of experience-based information. Reporting breakdowns online Breakdown reports and status enquiries can be submitted directly online, via the Gilgen Door Systems website at 7

8 CHOOSE THE MAINTENANCE CONTRACT THAT S RIGHT FOR YOU Regular, preventative maintenance of your system is a basic requirement when it comes to long years of reliable service.

9 Operational reliability and lasting value Select a maintenance contract with an individually-configurable range of services, and a clear and fair cost structure. Designed to ensure maximum availability, operating reliability and lasting value for automatic door, gate and sliding-wall systems. Full maintenance agreement, with repair service, spare parts and guaranteed 24-hour availability. One or two maintenance operations, depending on the agreement. Cost-free repair within 24 hours, even outside normal working hours, ensures maximum, round-the-clock availability and clear, fully-accountable costing. Original replacement parts fitted to deal with normal wear and tear result in no additional cost to you. Full maintenance agreement, with repair service and guaranteed spare-part availability One or two maintenance operations, depending on the agreement. Cost-free repair within 24 hours, during normal working hours, ensures high availability and clear, fully-accountable costing. Replacement of original parts fitted to deal with normal wear and tear results in no additional cost to you. Standard maintenance agreement, with assured repair service One or two maintenance operations, depending on the agreement. Cost-free repair within 24 hours, during normal working hours, ensures high availability and clear, fully-accountable costing. 1X / 2X 24h 1X / 2X 1X / 2X Basic maintenance agreement One or two maintenance operations, depending on the agreement. Contract repair operations carried out within 24 hours ensure high availability and accountable maintenance costing. All cleaning products and lubricants are included. Maintenance is coordinated by Gilgen Door Systems AG. Contract maintenance agreement One or two contract maintenance operations, depending on the agreement. Contract repair operations carried out within 24 hours ensure high availability. Maintenance is coordinated by Gilgen Door Systems AG. 1X / 2X 1 maintenance operation per year Low number of opening/closing operations per day (private premises) 2 maintenance operations per year High number of daily opening/closing operations (installation on commercial, industrial or office premises) Repair insurance Repairs at no additional cost, during normal working hours Spare-part insurance Includes spare parts and consumables 1X / 2X 1X / 2X 24h 24-hour insurance Round-the-clock repairs, at no additional cost Would you like a personal consultation? Just call us on : , or kundendienstch@gilgends.com 9

10 PROFESSIONAL MAINTENANCE Choose a non-manufacturer-dependent maintenance option.

11 A wide range of product maintenance Sliding wall systems Fire safety solutions Safety and security systems Emergency exits/escaperoute solutions Door and gate systems Barriers Site access gates Door systems Round-the-clock service, 365 days a year for any installation 11

12 OBLIGATORY MAINTENANCE THE LEGAL PRINCIPLES The operation and maintenance of automatic door and gate systems are subject to the following legal requirements: Swiss Code of Obligations (OR) Article 58 The owner of a building or other premises shall be liable for loss and damage resulting from defective equipment or facilities, including all or any failure to provide proper maintenance for such equipment or facilities. The owner shall have a right to recourse regarding those responsible to him in this respect. Swiss labour law (Arbeitsgesetz) Article 61 The employer undertakes to implement, on behalf of his employees, all those health and safety measures that experience has shown to be necessary, and to ensure that such measures meet current technical standards in a manner appropriate to the operating conditions in force. Compliance: Observance of the corresponding standards imposed by FCOS (Swiss Federal Coordination Commission for Occupational Safety) guideline 6512, the VKF (Swiss Association of Cantonal Fire Insurers) fire-prevention norms (article 18) and SIA 343 (SN545343) shall constitute compliance in this respect. SIA 343 / 2010 Article The requirements regarding automatic doors are established in the standard EN EN Regular inspection The manufacturer shall indicate, in the product information concerned, the obligation to carry out regular inspections, on at least an annual basis, of the automatic door system, subject to the specifications of the manufacturer of the drive system. Inspection must be carried out by a properly-qualified person in accordance with the corresponding checklist, with a written record kept in the form of an inspection logbook. The operator must hold the completed checklist on file for at least one year. The manufacturer must inform the operator of this obligation to hold information on file. VKF (Swiss Association of Cantonal Fire Insurers) Article 18 The owners and users of buildings, premises and facilities are responsible for ensuring that the systems and devices provided for structural, technical and pre-emptive fire-prevention purposes, including the corresponding in-house technical systems, are maintained to the correct standards and are ready for use at all times. 12

13 OR Swiss Code of Obligations Article 58 (220) VKF Swiss Association of Cantonal Fire Insurers Fire-prevention standards Articles 17 and 18 Bau PG Swiss law covering construction products Articles 4 and 5 PrSG Swiss Federal law covering the product safety Articles 6, 7 and 8 (933.0) (930.11) Swiss labour law (Arbeitsgesetz) Article 6 ArGV3 Swiss regulation 3 covering health and safety in the workplace Article 37 (822.11) (220) UVG Swiss Federal Accident Insurance Act Article 82 (832.20) VUV Swiss regulation covering the prevention of accidents and occupational illness Article 32b (832.30) SUVA EKAS guidleine no on health and safety in the workplace, issued by the Swiss Federal Coordinating Committee for Occupational Safety SIA 343/2010 doors and gates of (SN545343) / Door systems must also permanently conform, in addition to the corresponding legal requirements, to the following norms and standards; EN and European Machine Directive 98/37/ EC. Gate systems are additionally subject to the terms SN 12453, SN and SN We reserve the right to make amendments: for the latest version, please go to 13

14 Life CYcle MANAGEMENT Gilgen Door Systems provides competent support in all phases of your product s life cycle.

15 Advice and Sales Clarify requirements Work out possible solutions Upgrades Maintenance of the value of the installation Project management Detailed planning Specific adaptation to the particular object After-sales service Maintenance Safeguarding of functionality Gilgen Door Systems Life Cycle Management Production Manufacture of the installation Commissioning Fine-tuning of function Hand-over to customer Assembly Coordination of structural interfaces Expert installation Procurement, maintenance and, in the longer term, upgrades all form part of a product s life cycle. As part of our mission to provide customers with the best-possible support, we evaluate systems, identify their history and draw up lists of recurring expenses. 15

16 AVAILABLE ANYWHERE AND AT ANY TIME A wide range of services for the most-demanding requirements.

17 Our after-sales service is never far away Our comprehensive, decentralised after-sales organisation is near to hand, wherever you are in Switzerland, with fast callout times. More than 160 regionally based after-sales technicians and fitters are on hand to maintain your systems. Just contact us in order to benefit from our wide range of services. We can be reached from anywhere and at any time, 7 x 24 hours. Benefit from: Increased operating reliability Compliance with legal requirements Maintenance scheduling ensured by Gilgen Door Systems Information on the status of your system Controllable costs Long service life Lasting value 24h

18 Your notes 18

19 Headquarters Gilgen Door Systems AG Freiburgstrasse 34 CH-3150 Schwarzenburg Tel Fax Kundendienst Schweiz Gilgen Door Systems AG Freiburgstrasse 34 CH-3150 Schwarzenburg Tel Sales Switzerland Gilgen Door Systems AG Untermattweg Bern Tel Fax Gilgen Door Systems AG In der Au 5 CH-8406 Winterthur Tel Fax Gilgen Door Systems AG Route des Avouillons 30 CH-1196 Gland Tel Fax Gilgen Door Systems Germany GmbH Münchener Strasse 22 DE Gross-Gerau Tel Fax Gilgen Door Systems Austria GmbH Concorde Business Park 1 / E / 1 / 4 AT-2320 Schwechat Tel Fax ilgendoorsystems.at Gilgen Door Systems France Sàrl 21, rue Alexis de Tocqueville Silic 5 - Immeuble Ampère FR Antony Cedex Tel Fax Gilgen Door Systems UK Limited Crow House, Crow Arch Lane, GB-Ringwood, Hampshire, BH24 1PD Tel Fax Gilgen Door Systems Italy S.r.l. Via della Fisica, 4 IT San Lazzaro di Savena (BO) Tel Fax Gilgen Door Systems Spain Tel: Fax Gilgen Door Systems (Suzhou) Co. Ltd Building 1-C 128 Fangzhou Road Suzhou Industrial Park CN Suzhou Tel: Fax /