Global Smart Business Inc. Field Services Outsourcing Company Managed Logistics Services

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1 Global Smart Business Inc. Field Services Outsourcing Company Managed Logistics Services

2 Global Smart Business Headquarter in Boca Raton, Florida Capabilities in 26 countries On-site capabilities 5x9, 7x24 Incident Management Services Centre in Venezuela with the following services disciplines: CRC, Diagnostics skills, 2 nd Level support > 350 Engineers dedicated to On-site Support Relationships with more of 100 Sales Channels Relationship with VARs (Value Added Resellers) Main regional Warehouse in Miami, Florida International or local Courier services capabilities

3 Global Smart Business Services and Solutions Channel Management Outsourcing C 2 Managed CPE Services - mcpe On site support and remedial services - GSH Managed Logistics Services - mls Incident Management Services Centre - IMSC SMBs offices Hosted applications - GIMS

4 Global Smart Business Customers Unisys: Dell Nortel Cisco Lexmark EMC British Telecom Hewlett Packard IBM: British Petroleum Telefonica

5 Global Smart Business Managed Logistics Services - mls The smart way to provide Regional Warehousing and Courier Services oriented to customer satisfaction GSB Managed Logistics Services Outsourcing program

6 Managed Logistics Services - mls GSB provides a proven Logistics Regional business model that integrates & manages a range of Warehousing and Courier services from multiple suppliers in order to improve the quality of services, costs reduction and end customers satisfaction.

7 Managed Logistics Services - mls How important is the efficient and effective management of service parts to the overall success of your company? 5% 6% 38% 14% Somewhat Important Not Important Important Very Important Critical 37% Source: Aberdeen Group, September 2005

8 Balancing Cost Of Parts With Service Levels

9 GSB-mLS delivers GSB mls program is: Local presence Inventory planning and positioning Logistics services Optimize clients service parts inventory Deliver mission critical parts where and when they are needed WHY? 1. GSB has a proven track record of cost effectively supporting clients mission critical requirements 2. We maintain an unparalleled focus on serving our clients needs

10 Deep Expertise, Proven Success Global capability and local condition awareness Global service supply chain operations in over 100 countries on 6 continents Global integrated processes, systems and solutions Track record of success Best practice approach that helps companies improve inventory optimization and minimize inventory investment while increasing customer support Deep service logistics expertise Highly experienced staff and strong support systems to address international shipping requirements Proven efficiency and reduced complexity Process centralization and global ISO9001:2000 certified procedure standardization Improved adaptability Flexible and scalable services to accommodate growth and change

11 GSB Key Differentiators Global Expertise The program is Global What we do and how we do it is globally focused We understand the Hardware Service Supply Chain We understand Service Parts Logistics From echelons to outsourcing We have done them, and they work We are innovators Processes and Applications Transaction Based Pricing

12 Logistics Services Worldwide Certification Global Operations 171 Warehouses and Stock locations in Latin America. 19M transactions per year with 4.3M parts used annually Handles 10M parts receipts and shipments yearly Manages $78M of own parts inventory Manages $93M of Manufacturer Owned Inventory Responsible for $508M Manufacturer Parts Cost Responsible for 268,000 active part numbers 300+ parts distribution centers auxiliary stocking locations

13 mls: Services Disciplines Inventory planning Warehousing 7x24 Stand by Fee International freight forward services Importer of Record services (IOR) Courier Services 5x9, 7x24 Several response times: NBD, SBD, 4 hours. Windows Exchange Services

14 mls Service Coverage: SLAs : T&M, 5x9xNBD, 5x9x4, 7x24x4 Countries: Argentina, Chile, Colombia, Venezuela, Ecuador, Perú, México, Honduras, Brazil, Costa Rica, Guatemala, Panamá, Nicaragua, El Salvador, Puerto Rico, Dominican Republic, Trinidad & Tobago, Jamaica, Bahamas, Anguilla, Saint Vincent, Dominica, Cayman Island, Aruba, Bonaire, Curacao, Guyana. Warehousing and courier services locally Incident Managed Services Centre in Venezuela with the following services disciplines: CRC, Diagnostics skills, 2 nd Level support WEB enable tools to Manage: Services Requests Logistic and Spare Management

15 Incident Management Services Centre: Incident Management Services Centre in Venezuela. Inbound local numbers Services: Call Reception Diagnostics 2 nd Level Support: Remote incident Resolution 3 rd Level escalations to vendors

16 mls services : Benefits to customers By implementing the GSB mls Offerings means that you go from a fixed cost environment to a variable cost structure freeing dedicated resources. Regional integrated planning systems that require no maintenance, development or training by the client. Inventory reductions that enhance service levels while reducing costs. Unisys/GSB solutions will tie the planning systems into the execution piece of the business. Fewer disconnects. Overall: Improved Customer Satisfaction