Arrive safely. You Can Rely on Our Services. Trailer Services Technology

Transcription

1 Arrive safely You Can Rely on Our Services. Trailer Services Technology

2 2 Cargobull Parts & Services I Introduction Remain Mobile. All of Our Services from a Single Source. The following pages describe all of the important aspects of Cargobull Parts & Services: Introduction. Page 2 Benefits CPS. Page 3 Spare Parts. Page 4 Full Service Contracts. Page 6 Breakdown Cover. Page 9 Cargobull Euroservice. Page 10 A functional trailer is essential for your success. Making no compromises and rely Because Schmitz Cargobull is far more than just a manufacturer: With our range Our Full Service contracts cover all of the necessary maintenance and the replace- Service-Partner. Page 11 on the professionals when it comes to of services we support you beginning ment of worn parts. Our certified Cargobull Repair System. Page 12 Fleet4You. Page 13 mobility: Because we are the experts. When it comes to trailer wear and also when it comes to the transport conditions with your purchase decision onward to the financing and resale. We are your competent partner with many years workshops only utilise original spare parts and brand components. In doing so, we maintain the quality which you expect Training. Page 14 Contact. Page 15 governing your daily business. We ensure that you remain as mobile as possible. experience gained from working in all European markets. from our vehicles over the long term. Even if your vehicle should breakdown, our effective Cargobull Euroservice rapidly puts you back on the road.

3 3 Cargobull Parts & Services I Introduction Always at Your Side. You Can Rely on Our Services. We set things in motion for you: Our trailer expertise is always up-to-date thanks to the close association with production and development. You can rely on even the newest vehicles receiving perfect service and competent repairs, whenever necessary. The comprehensive Schmitz Cargobull service network throughout Europe is an important benefit for internationally active freight companies, in particular. We provide workshop training seminars in order to Attractive services Tested service quality also for your existing vehicles. Vehicles pass on our extensive technical expertise One-stop solution: Our Full Service Quality without any ifs and buts : Often, from other manufacturers can often be to our Service Partners and our custo- contracts ensure that you can reliably plan it is not financially viable for a customer to included in a vehicle fleet solution. Within mers own workshops. your operating costs. In combination with invest in an in-house workshop with its this framework, Cargobull Parts & Services Cargobull Telematics, you receive almost constant warehousing and personnel takes on all of the maintenance and ser- complete information and documentation costs. Nor is this even necessary. vice tasks such as service schedule moni- about your runs and your fleet, offering Because we offer you a Europe-wide toring along with the material and wage you maximum transparency and your Service Partner network. Spare yourself costs, TÜV inspections/general inspecti- customers greater security. The exclusive the long empty runs and simply integrate ons/safety inspections, etc. All this for a use of brand-name spare parts by all of the maintenance or repairs into your route fixed monthly rate the service flat rate our workshops protects your investments planning, even at short notice. for your fleet! Naturally, tyres, refrigeration and ensures that your vehicles retain their units and other components may also be value. In addition, our rapid expert assis- Workshop invoice processing included included in the contract. This enables you tance, which is there for you 24 hours a Complete service: With a Full Service to concentrate completely on your core day and 365 days a year, puts you rapidly contract you can clearly define the costs competency freight transport and logistics. back on the road even in the event of an for maintaining your vehicles. The con- emergency. tracts are available for both your new and

4 4 Cargobull Parts & Services I Spare Parts Original Spare Parts Within 24 Hours. Fast. Europe-wide. Original Spare Parts. Time is money That is why Cargobull Parts & Services enable you to rapidly obtain the spare part you need. We have a detailed knowledge of more than 48,000 different parts mounted on our semi-trailers and trailers. Virtually all of the original components, running gear and consumable parts are stocked in our central spare parts ware- We rely exclusively on brand quality and the combined know-how of leading manufacturers because the manufacturers guarantees are only valid when original spare parts are used. Independent tests consistently prove that fitting counterfeit brands repeatedly leads to defects after only a very short time. These defects may also endanger the safety of the vehicle. In As a full-service provider we generally deliver all available parts within 24 hours. This covers 95% of the components and modules that we use! We have set up 29 distribution depots throughout Europe to ensure optimum supply. A dense service network for rapid assistance! Simply convenient Benefits Your Benefits 95 % of all components on stock Delivery usually within 24 hours 29 distribution depots Europe wide Only original spare parts house and rapidly shipped when needed. the event of a breakdown you lose a great Go to our service portal at Naturally, this stock also includes original deal of the apparent savings made due to serviceportal.de and select the spare part parts obtained from system partners and the subsequent costs for repairs, a replace- that you need in just only a few clicks. We leading suppliers. ment vehicle and, in the worst case sce- then handle the rest of the process until nario, a loss of trust from the customer. you have successfully received the requested part.

5 5 Cargobull Parts & Services I Spare Parts Rapid Orders via Internet. Place Your Order via the Internet. A vast range, found quickly. The modules and brand-name part and components used in our vehicles are listed in EPOS, the complete Cargobull spare part documentation and ordering system. This enables you to quickly and safely identify the correct component from among the 48,000 items and order it instantly online. Your Online Benefits Simple to use with searches initiated by double-clicking on images, exploded views and parts information Documentationfor all vehicle parts, from the roof down to the tyres In addition, when ordering via the online shop, you can also profit from block prices for larger quantities as well as the ability to quickly check the availability. Plus, you can also browse through our special Spare parts can be ordered directly via our EPOS system at: Or via the spare parts hotline Tel. : Specific parts search using the offers. Furthermore, repair instructions and Fax: The complete documentation also applies to special production items and special bodies. You will find the component that you are looking for quickly in our EPOS spare part database even if you do not know the precise manufacturer's name. Your Schmitz Cargobull vehicle's chassis number is sufficient to identify the part. chassis number or a catalogue Many different languages available for the system and the part description Vehicle technical data sheets as a special feature for workshops Easytransfer of selected parts to shopping cart and ordering listings of standard timings are available as a download along with video instruction manuals. Your order status provides you with up-to-date information about your orders. Should you have any further questions, simply call the Cargobull Parts & Services hotline. You will receive quick and professional support.

6 6 Cargobull Parts & Services I Full Service Contract Value retention All Costs Under Control. Full Service Contracts. Reduced work Reliable calculations Complete service. Our Full Service contracts provide you with a tailored repair and maintenance package for your trailer. Through preventive service we minimise your risk of breakdown and associated downtime, so that you can always deliver your freight reliably. You will receive a reliable repair service along with original spare parts in 40 European countries. This also helps preserve the value of your semi-trailer or trailer and minimises the risk of unnecessary downtime. Reduce your fixed costs without abandoning your fleet's continuous maintenance. The Full Service contract from Cargobull Parts & Services provides premium service throughout Europe! Secure calculation You can depend on it! A constant, lowcost monthly rate provides you with calculable fleet costs and protects you against unpleasant surprises. Complete solution Cost reduction Resale value Availability Less effort Greater cost savings Save yourself the work and stess: The Full Attractive purchasing benefits thanks to Service team at Cargobull Parts & Services the special conditions for Service Partners. GmbH takes care of schedule monitoring, Our Full Service contract represents a ordering and payment approval for all of cost-effective alternative to handling the necessary repair and maintenance service matters yourself. services and also processes the invoices directly with workshops and tyre dealerships. Reliable availability Today s maintenance is tomorrow s Higher value retention availability. Preventive maintenance An investment in the future. Our Full minimises the risk of breakdown and Service contracts ensure that vehicles associated, costly vehicle downtime. remain in top condition thanks to regular maintenance by trained, authorised Service Attractive complete solution Partners using only original spare parts. One for all. The benefits of the Full Service contract can be extended to encompass your entire fleet. Higher resale value An investment which pays off thanks to the superior maintenance of Full Service trailers, these are generally sold to the Cargobull Trailer Store GmbH for a higher price. The application form for Full Service contracts can be found in the service section of our website at

7 7 Cargobull Parts & Services I Full Service Contract Effective Services for a Fixed Price. Individually Configured Full Service Contracts. Our safety promise as part of the Full Service contract also applies to unplanned costs. You pay a fixed, economical monthly fee over the entire contract period and enjoy highly reliable planning along with numerous other valuable benefits. The benefits: Low, fixed monthly payments No costs for replacing wear parts including material and wage costs Optional service modules Tyre service Refrigeration unit service Benefits Service for cooling units, tyres as well as other components Includes all legally stipulated tests Comprehensive Schmitz Cargobull service network with more than 1,200 authorised Service Partners throughout Europe. Rapid, quality-tested repairs Breakdown payment guarantee of up to 1,500 Assumption of the additional costs for replacing worn parts including material and wage costs Includes six-monthly service checks at one of our 1,200 Service Partner depots throughout Europe Assumption of the costs for legally required inspections (general inspection, safety inspection) including an advanced inspection for any relevant defects Europe-wide breakdown service including payment guarantee via Assumption of the additional costs for replacing worn tyres including material and wage costs. Six-monthly tyre checks. Dense network of tyre dealerships with quality brands. Optional coverage for vandalised tyres. Available for refrigeration units from Thermo King and Carrier Costs assumed for replacing worn parts including material and wage costs Maintenance performed as per the manufacturer's specifications Software update Optional inclusion of various additional services such as travel costs, seal checks, evaporator cleaning and temperature recorder calibration Cargobull Euroservice

8 8 Cargobull Parts & Services I Full Service Contract Effective Services for a Fixed Price. Individually Configured Full Service Contracts. Additional fittings Our service contract is as individual as your requirements. A modular service offering enables each individual service option to be included individually. This process takes into account the vehicle s equipment, trailer mileage, contract duration and type of use. Trailer service A maintenance and service contract covers tipper bodies, sliding floors, roller tarpaulins, tail lifts, lifting roofs along with many other components. The highest customer satisfaction We provide complete satisfaction. More than 10,000 trailers in Europe have a Full Service contract from Schmitz Cargobull. The results of a customer survey in May 2012 showed that 95 % of all Full Service customers chose to take a Full Service contract again when purchasing another new Schmitz Cargobull trailer. 93 % of our customers would recommend the contract to a friend or a business partner.

9 9 Cargobull Parts & Services I Breakdown Cover Rapid Assistance with Breakdown Cover. Europe-Wide Breakdown Cover.* Benefits Your Benefits time saving and release of burden in case of a breakdown Service coordination in your mother tong No repairing charges in case of a breakdown Reduces down times Your complete breakdown cover Breakdowns always represent a major cost risk and additional work for every transport company. In the event of a breakdown, we provide uncomplicated service and quickly get you back on the road. Incidentally, if you take out a two-year contract for your new Schmitz Cargobull vehicle, you will get the basic package In the event of a technical defect, Cargobull Euroservice arrives quickly to repair the broken-down vehicle. You receive competent breakdown assistance without any additional costs for material, travel or time spent helping you. We assume the payment guarantee for the repairs carried out by one of our authorised Service Partners. For a small additional fee, you can also obtain The Breakdown Cover provides complete assistance if your Schmitz Cargobull trailer suddenly breaks down and offers the following services throughout Europe*: Rapid breakdown assistance. Available 24 hours a day, 365 days a year. Trailer mobility restored free of charge. Short downtimes due to professional handling and a comprehensive service network. and all of the material free-of-charge for coverage protecting you against costs the first year*! arising from tyre damage caused by vandalism. * When concluding a two-year contract for a new vehicle; Minimum contract duration for new vehicles: 24 months (for second-hand vehicles: 12 months). The basic package & material option are free of charge for new Schmitz Cargobull vehicles in the first year after the vehicle s registration.

10 10 Cargobull Parts & Services I Cargobull Euroservice Cargobull Euroservice 24h Breakdown Service. 24 Hours a Day, 365 Days a Year. Wherever and whenever you are on the road, we are right there with you: We offer you rapid assistance 24 hours a day, 365 days a year. You can reach us via our free-of-charge hotline in 40 European countries. Cargobull Euroservice speaks your language and commissions the Schmitz Cargobull Service Partner nearest to you. Your contact partners can communicate in 29 languages and also offer a comprehensive range of services extending beyond the actual breakdown emergency callout. Specially trained experts at more than 1,200 authorised Schmitz Cargobull Service Partners, and another 200,000 authorised workshops throughout Europe, competently repair your trailer. Putting your trailer back on the road again as quickly as possible. Good to know: The Full Service contract includes a payment guarantee of up to 1,500 for repairs to the vehicle in the event of a breakdown. Available throughout Europe Europe-wide 24-hour breakdown assistance is your emergency contact. We assist you with these services in the event of an incident: Towing and recovery Tyres, cooling units, axles, electronics/ electrics service. Legal and accident investigation advice. Replacement vehicles or replacement drivers. How to use Cargobull Euroservice: 1. One phone call and we are therefore you! In the event of a breakdown call us at CARGOBULL * 2. Your service co-ordinator will help. You will be connected with a Cargobull Euroservice co-ordinator who speaks your language. Please have the following data ready: Chassis number, registration 3. Help is on the way. Cargobull Euroservice searches for a suitable service partner near to you and informs you when the breakdown service should arrive. The service partner contacts you before departing in order to make an initial damage assessment and provide the spare parts that may be required. Cargobull Euroservice keeps everyone involved up-to-date about the status of the work in progress. 4. We take care of the rest. number, location, telephone number and The mechanic on location informs address of the company as well as name Cargobull Euroservice that the repair has * Toll-free in the GSM telephone network. Otherwise at additional cost: and mobile telephone number of the driver. been completed and of the work performed.

11 11 Cargobull Parts & Services I Service-Partner Cargobull Service Partners. On-Call For You. Tested service quality Service as good as your own workshop throughout Europe we can reliably offer you this security with our factory service in Altenberge and Schmitz Cargobull s Europe-wide authorised Service Partner network. Our comprehensive safety network keeps your mobile and minimises your downtimes. Throughout Europe We have trained and audited more than 1,200 Service Partners in more than 40 countries in repair and service. You are always in the best hands, because all of the repairs are carried out quickly and with premium quality. Furthermore, our Service Partners also Easy to find You can find an online search with navigation assistance to the Schmitz Cargobull Service Partners in Europe in the Services section of our website at. In the event of a breakdown, you can reach the Cargobull Euroservice 24-hour Benefits Your Benefits Trained technical stuff A European wide network of service partners Repair and maintenance on premium level represent an economical and efficient breakdown assistance via the following alternative to your own in-house work- hotline: shop. Service Partners are consistently CARGOBULL audited to ensure compliance with high * quality standards. Training courses specifically designed for workshops keeps their repair skills constantly up-to-date. * Toll-free in the GSM telephone network. Otherwise at additional cost:

12 12 Cargobull Parts & Services I Cargobull Repair System Cargobull Repair System Software. The Transparent Workshop. Perfect service. Standardised procedures, fixed timings and exactly defined spare parts requirements provide time and cost security when repairing the trailer. In the passenger vehicle sector, manufacturers long ago defined corresponding specifica- With the Cargobull Repair System Our innovative concept not only Moreover, you also save time thanks to tions and guidelines which are employed workshop software, Schmitz Cargobull accelerates the repair process through real-time communication. This significantly on a daily basis by service operations. has expanded the successful principle to just-in-time online approvals, for example, decreases the process time between order the trailer workshop and made it available but also enables payment via credit note. acceptance and the invoice booking. Benefits Your Benefits Specific, detailed repair scope and time target Common and uniform procurement of spare parts Transparent cost structure Quick repair handling with just in time release over the to large-scale fleet operators. This inlcudes the clearly defined extent of the repair work, working times defined in advance and uniform procurement conditions for spare parts in the Cargobull Parts & Services online shop. You receive transparent offers with a clear cost structure. Furthermore, the Cargobull Repair System also safeguards the quality of the repairs as the standardised procedures were defined using the highest standards. Providing payment guarantees and 24-hour availability prevents further delays. web Real time communication

13 13 Cargobull Parts & Services I Fleet4You Fleet4You. Modern Fleet-Management. New, innovative and unique the professional tool for your fleet management. Fleet4You is the information portal for fleet managers. It combines up-to-date, technical information from TrailerConnect with the know-how of the Cargobull Repair System. Competence combined in a powerful instrument for company planning and optimising your fleet! How much do your trailers cost you for service and maintenance per kilometre? With Fleet4You you receive precise cost transparency thanks to a constantly up-todate overview of your vehicles usage. In addition, you also ensure the best availability of your fleet. You can configure all of the analyses and displays at any time to meet your needs. You can precisely plan repairs and maintenance schedules. Instead of cyclic maintenance intervals, you optimise your fleet by performing maintenance as needed. Having an overview of the empty and loaded kilometres travelled also enables optimal coordination and saves resources. This results in a variety of optimisation opportunities in diverse areas: Fleet economy Usage Maintenance Vehicle selection and investments Use the convenient access to get one single, powerful overview. Confusing lists, cryptic journals, long workshop logs and the time-consuming comparison of reports are finally a thing of the past. Benefits Your Benefits Maximum transparency for your trailer fleet. Cost monitoring at the press of a button. Detailed fleet information from day one covering: Usage Mileage (including loaded and empty kilometres) Fleet maintenance costs Upcoming or overdue service appointments Individually configurable cost limits Maintenance status of the individual vehicles

14 14 Cargobull Parts & Services I Training Value-Added Training. Training. Benefits Your Benefits Training bookable at all times Keep expertise knowledge always up to date Professional instructor expert team with deep knowledge of the trailers Schmitz Cargobull quality requires experts in the workshops. We guarantee this high standard through our continuous, extensive training programme. We train and test our partners in advanced Schmitz Cargobull technologies, such as trailer telematics, sliding floor construction, the maintenance of the sliding-bogie container chassis, or the correct repair As a result, we keep their technical knowledge up-to-date. Not only among our service partners but also in your company, upon request. A part of the training programme can also be reserved for your company workshop. Furthermore, your workshop employees can also participate in our Service Partner training seminars. Knowledge transfer which of FERROPLAST. pays off.

15 15 Cargobull Parts & Services I Contact Workshop Support. Contact. Spare parts can be ordered directly via The application form for Full Service Service Partner-Support Cargobull Euroservice our EPOS system at: contracts can be found in the service Telephone: Toll-free hotline for breakdown assistance section of our website at: sp@cargobull.com throughout Europe: Or via the spare parts hotline CARGOBULL Telephone: Telephone: Fax: Fax: Or, if the GSM network is unavailable: E- Mail: ersatzteile@cargobull.com fullservice@cargobull.com (additional cost)

16 About us: Issued august We reserve the right to make changes. This publication is an international publication and may contain services that are not offered in certain countries. Technical changes are reserved. Vehicles show optional equipment. The statements are only valid for the Federal Republic of Germany at the time of going to press. Contact your Schmitz Cargobull contact partner and ask about the offers and services that are valid in your own country. Cargobull Parts & Services GmbH Siemensstr. 49 D Altenberge Telefone Fax CPS-BRO-DEGB