Assessor Resource. TLIA2013A Receive Goods

Transcription

1 Assessor Resource TLIA2013A Receive Goods Version 1.0 Issue Date:

2 Assessment Tool Assessor Resource TLIA2013A RECEIVE GOODS Unit Descriptor Pre-requisite Units Assessment Methods This unit involves the skills and knowledge required to receive goods in accordance with regulatory and workplace requirements, including identifying workplace procedures and documentation requirements for the receipt of goods; checking and inspecting goods on arrival and completing workplace documentation; and unloading, packing and storing stock. Licensing, legislative, regulatory or certification requirements are applicable to this unit. Nil Project Observation Questions and Answers Supervisor s Report CONTEXT AND RESOURCES REQUIRED FOR ASSESSMENT Assessment must ensure Performance is demonstrated consistently over a period of time and in a suitable range of contexts Resources for assessment include: a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or access to an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals SUBMISSION REQUIREMENTS Assessment Task 1 - Project Due Date: Assessment Task 2 Observation Due Date: Assessment Task 3 Q & A Due Date: Assessment Task 4 Supervisor s Report Due Date: TLIA2013A Assessor Resource Version of 15

3 Assessment Task 1 Project Student responses will vary depending on workplace. Some suggestions however are below. You are required to find your workplace procedures and other documentation relevant to receiving goods. Complete the following: 1. List your workplace procedures relevant to receiving goods. What do they tell you about how to do your job? Workplace procedures could cover: Receipt of goods process to unpack, what to do if discrepancy between order and goods received, what documentation to complete, etc OHS, safe work practices, manual handling, operating equipment Environmental considerations, hazardous chemicals etc Policies and procedures provide step by step information and guidelines as to how to complete a task 2. List any other documentation relevant to receiving goods. What information do these documents give you? How do they help you do your job? Documentation could include: goods identification numbers and codes manifests, picking slips, merchandise transfers, stock requisitions and bar codes operations manuals, job specifications and induction documentation manufacturers specifications for equipment supplier and/or client instructions dangerous goods declarations and material safety data sheets (where applicable) This documentation provides information on the specifics of the goods to be received 3. List any legislation, regulations or codes of practice relevant to receiving goods Could include, depending on workplace: relevant codes and regulations for the receiving of goods Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including: Australian and International Dangerous Goods Codes Australian Marine Orders and the International Maritime Dangerous Goods Code IATA Dangerous Goods by Air Regulations Australian and international explosives codes licence, patent or copyright arrangements water and road use and licence arrangements export/import/quarantine/bond requirements marine orders relevant state/territory OH&S and environmental protection legislation Due Date for Submission:... TLIA2013A Assessor Resource Version of 15

4 Assessment Task 2 Observation Your students will demonstrate their ability to receive goods. The demonstration should provide the student the opportunity to complete the following tasks: 1. check and inspect goods on arrival 2. complete all necessary documentation 3. unload, unpack and store stock All relevant documentation should submitted for assessment. You should use the checklist on the following pages to assess the student s ability to complete the task. At the conclusion of the demonstration, you should ask the student some critical questions related to their performance. These should be specific to their performance to assist you to: Assess their ability to deal with contingencies E.g. What if... Clarify anything you are not sure they demonstrated properly E.g. Why did you... Gather any further information you may need to make your decision These questions, along with the student s answers should be recorded in the table provided. TLIA2013A Assessor Resource Version of 15

5 Observation 1 TASK REQUIREMENTS Complete the process for receiving goods in your workplace. This should include the following steps: Obtain relevant documentation Check and inspect the goods Unload, unpack and store the stock Upon completion of the observation, all relevant documentation should be completed and copies submitted for assessment. NUMBER OF OBSERVATIONS One (1) CONTEXT FOR ASSESSMENT Demonstrated in the workplace Demonstrated in a simulated environment SUGGESTED RESOURCES a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or an appropriate range of relevant operational situations in the workplace In both real and simulated environments, access is required to: relevant and appropriate materials and/or equipment, and/or applicable documentation including workplace procedures, regulations, codes of practice and operation manuals DATE AND TIME OF OBSERVATION OBSERVATION CHECKLIST Tasks to be observed according to workplace/college policy and procedures, relevant legislation and Codes of Practice. Yes No Comments/Feedback Workplace procedures for receipt of goods are identified Purpose of documents associated with the receipt of goods is interpreted Workplace documentation requirements for the receipt of goods and reporting of damage are identified Procedures for checking of goods in comparison with orders or manifests are identified and followed Discrepancies and/or damaged goods are reported Non-conforming goods are appropriately documented and despatched or stored in accordance with company procedures Appropriate manual handling techniques and equipment are identified Safe work procedures are used when unloading, unpacking and storing stock TLIA2013A Assessor Resource Version of 15

6 Tasks to be observed according to workplace/college policy and procedures, relevant legislation and Codes of Practice. Yes No Comments/Feedback Advice on appropriate storage locations and requirements for particular products is sought Goods are unloaded and unpacked in accordance with workplace procedures Assistance from others is sought when required to maintain safe and effective work Directions are followed to store stock in appropriate areas CRITICAL QUESTIONS TLIA2013A Assessor Resource Version of 15

7 OBSERVATION 1 OUTCOME Competent Not yet competent Student Signature... Date... Assessor Signature... Date... TLIA2013A Assessor Resource Version of 15

8 Assessment Task 3 Questions Instructions: The following questions have been designed to check your required knowledge for this unit. This is an open book assessment and you are to answer all of the following questions. Make sure you ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, they may be able to re-word the question for you. Your assessor will give you a date by when your responses must be submitted. 1 What problems may occur when receiving goods? What should you do when the problem occurs? Responses will vary depending on workplace, however may include: damaged stock isolate damaged items and advise supplier and supervisor damaged pallets or packaging isolate damaged items and advise supplier and supervisor wrong stock advise supplier and supervisor error in paperwork advise supplier and supervisor poorly stacked stock restack where appropriate/advise supervisor incorrect quantity advise supplier and supervisor 2 What should you check when you receive goods? Responses will vary depending on workplace, however may include correct type number condition quality packaging labelling dangerous goods declarations and markings (where applicable) 3 What hazards should be considered when receiving goods? Responses will vary depending on workplace, however may include chemicals dangerous or hazardous substances movements of equipment, goods and materials oil or water on floor fire or explosion damaged packaging or pallets debris on floor poorly stacked pallets faulty equipment Date questions to be submitted by:... TLIA2013A Assessor Resource Version of 15

9 Supervisor s Report At the conclusion of Assessment Tasks 1 3, have your supervisor complete the following checklist listing your ability to complete workplace orientation/induction procedures. SUPERVISOR CHECKLIST According to workplace policy and procedures, relevant legislation and Codes of Practice, can the student: Yes No Comments/Feedback Identify workplace procedures for receipt of goods Interpret the purpose of documents associated with the receipt of goods Identify workplace documentation requirements for the receipt of goods Identify and follow the procedures for checking of goods in comparison with orders or manifests Report discrepancies and/or damaged goods Document and despatch or store non-conforming goods in accordance with company procedures Identify appropriate manual handling techniques and equipment Use safe work procedures when unloading, unpacking and storing stock Seek advice on appropriate storage locations and requirements for particular products Unload and unpack goods are in accordance with workplace procedures Seek assistance from others when required to maintain safe and effective work Follow Australian and international codes and regulations relevant to the receiving of goods including the ADG Code and relevant bond, quarantine or other legislative requirements Follow relevant OH&S and environmental protection procedures and guidelines Focus on operation of work systems, equipment, management and site operating systems for the receiving of goods Follow housekeeping standards procedures required in the workplace Know the site layout and avoid obstacles TLIA2013A Assessor Resource Version of 15

10 According to workplace policy and procedures, relevant legislation and Codes of Practice, can the student: Yes No Comments/Feedback Communicate effectively with others when receiving goods Read and comprehend simple statements in English Read and interpret instructions, procedures, information, labels and signs relevant to receiving goods Complete documentation related to the receipt of goods Identify containers and goods coding, ADG and IMDG markings and where applicable emergency information panels Work collaboratively with others when receiving goods Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others Promptly report and/or rectify any identified problems when receiving goods in accordance with regulatory requirements and workplace procedures Implement contingency plans for unplanned events when receiving goods Apply precautions and required action to minimise, control or eliminate hazards that may exist when receiving goods Monitor work activities in terms of planned schedule Modify activities depending on differing operational contingencies, risk situations and environments Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment Operate and adapt to differences in equipment in accordance with standard operating procedures Select and use relevant load handling equipment when receiving goods Select and use required personal protective equipment conforming to industry and OH&S standards Estimate the size, shape and special requirements of goods and loads Supervisor Name:... Supervisor Signature:... Date:... TLIA2013A Assessor Resource Version of 15

11 Assessment Cover Sheet TLIA2013A RECEIVE GOODS ASSESSMENT TASK 1: Project Student Name: Student ID: I declare that the Assessment Tasks submitted for this unit is my own work. Student Signature Result: Competent Not Yet Competent Feedback to Student: Assessor Name: Signature: Date: TLIA2013A Assessor Resource Version of 15

12 Assessment Cover Sheet TLIA2013A RECEIVE GOODS ASSESSMENT TASK 2: Observation Student Name: Student ID: I declare that the Assessment Tasks submitted for this unit is my own work. Student Signature Result: Competent Not Yet Competent Feedback to Student: Assessor Name: Signature: Date: TLIA2013A Assessor Resource Version of 15

13 Assessment Cover Sheet TLIA2013A RECEIVE GOODS ASSESSMENT TASK 3: Questions Student Name: Student ID: I declare that the Assessment Tasks submitted for this unit is my own work. Student Signature Result: Competent Not Yet Competent Feedback to Student: Assessor Name: Signature: Date: TLIA2013A Assessor Resource Version of 15

14 Assessment Cover Sheet TLIA2013A RECEIVE GOODS ASSESSMENT TASK 4: Supervisor Report Student Name: Student ID: I declare that the Assessment Tasks submitted for this unit is my own work. Student Signature Result: Competent Not Yet Competent Feedback to Student: Assessor Name: Signature: Date: TLIA2013A Assessor Resource Version of 15

15 Assessment Record Sheet TLIA2013A RECEIVE GOODS Student Name: Student ID: Assessment Task 1 Project Competent Not Yet Competent Assessment Task 2 Observation Competent Not Yet Competent Assessment Task 3 Questions Competent Not Yet Competent Assessment Task 4 Supervisor Report Competent Not Yet Competent Feedback to Student: Overall assessment result Competent Not Yet Competent Assessor Name: Signature: Date: Student Signature Date: TLIA2013A Assessor Resource Version of 15