Parcel Post Compendium Online La Poste de Côte d'ivoire. CI - Cote d'ivoire CIA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted 4 Maximum size admitted 4.1 Surface parcels 4.2 Air parcels Metres for any one dimension 2 Metres for length & greatest circumference Metres for any one dimension 2 Metres for length & greatest circumference Parcels service features 5 Electronic exchange of information Use a track and trace system 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) 9 Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels 10.1 CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels 11.2 Amount charged to the sender for the service (in SDR), in addition to postage charges: for ordinary parcels SDR for insured parcels SDR 11.3 Additional amount for the delivery of COD parcels Fixed cost SDR Value range or the value of the parcel (explanation on how the service charge billed to the addressee is calculated): 11.4 Methods of payment accepted upon delivery for the service charge billed to the addressee Cash : Credit card : Cheque : Payment by mobile phone : Other : 11.5 Methods of payment accepted upon delivery for the value of the COD parcel Cash : Money order : Credit card : Cheque : Payment by mobile phone : Other : Page 1 of 9

2 11.6 Maximum value accepted for an inbound COD parcel Express delivery service 12 Express parcel delivery service provided 12.1 If yes, parcels delivered by special messenger 12.3 Charge collected at time of delivery to addressee Parcels with advice of delivery 13 Admission of advice of delivery for SDR 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Supplementary charges - Customs 21 n-dutiable parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes Seuls les services douaniers sont habilités à fixer les droits et taxes de douane. 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance Consignment service 16 Consignment service by bilateral agreements provided 23 Customs clearance fee collected for for all items declared at customs Integrated logistics service 17 integrated logistics service by bilateral agreements provided 24 Administration fees collected for parcels subject to export customs clearance Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Address: Mr Tel: 1: (+) 2: (+) Fax: (+) Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency SDR Period of charge, if not daily Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival 26.1 Amount of charge Local currency 400 F CFA SDR 2,39 Special charges Poste restante 27 Poste restante service provided 1700 F CFA Page 2 of 9

3 27.1 Amount of charge per parcel Local currency SDR 2, Basis for charge if not an amount per parcel 1700 F CFA Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender 28.1 If not, parcel delivered to addressee under conditions prescribed by your country legislations 28.2 For parcels wrongly accepted, action taken on a case-by-case basis Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 30 Day(s) 32.2 Exceptional period 60 Day(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 30 Day(s) 33.2 Exceptional period 60 Day(s) Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Address: ABIDJAN 01 Ms YOBOUE Doudou Solange Chef de Service Affaires Générales et contentieux Direction de la Production 01 BP 4056 Abidjan 01 Tel: 1: (+225) : (+225) Fax: (+225) solangedoudou@yahoo.fr Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Office name: Mr YACOUBA Doumbia Chef de Centre Colis Postaux Address: Direction de la Production 01 BP 4056 Abidjan 01 Tel: 1: (+225) : (+) Fax: (+225) Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French English Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels 1 1 Page 3 of 9

4 38.1 Documents attached to the parcels bill Service to customers 39 On-line tracking provided Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Office name: Abidjan 01 Ms YOBOUET Doudou Solange Chef de Service Affaires Générales et Contentieux Address: Direction de la Production 01 BP 4056 Abidjan 01 Tel: 1: (+225) : (+225) Fax: (+225) Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 14:00-17:00 Tuesday 08:00-12:00 14:00-17:00 Wednesday 08:00-12:00 14:00-17:00 Thursday 08:00-12:00 14:00-17:00 Friday 08:00-12:00 14:00-17:00 Saturday - - Sunday - - August 15 fête de l Assomption August 21 fête de Tabaski vember 1 la fête de Toussaint vember 15 journée de la paix vember 21 la fête du Maouloud December 25 la fête de el National holiday in 2019 Month Day(s) National Holidays - Description January 1 Fête du nouvel an April 22 Lundi de Pâques May 1 Fête du travail May 30 Fête de l'ascension June 2 Le lendemain de la nuit du destin June 4 Fête de la fin de Ramadan June 10 Lundi de Pentecôte August 7 Fête nationale August 11 Fête de la Tabaski August 15 Fête de l'assomption vember 1 Fête de Toussaint vember 10 Le lendemain de la naissance du Prophète vember 15 Journée nationale de la paix December 25 Fête de el Languages French English Regional Holidays 41.2 Regional holidays National Holidays 41.1 National holidays National holiday in 2018 Month Day(s) National Holidays - Description January 1 la fête du nouvel an April 2 lundi de pâques May 1 la fête du travail May 10 la fête de l Ascension May 21 lundi de pentecôte June 12 le lendemain de la nuit de destin June 15 fête de fin de Ramadan August 7 fête nationale Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged Page 4 of 9

5 43.3 Amount of redirection fee (SDR) Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Localities Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: ABIDJAN CENTRE NATIONAL DE TRI POST Mr TOALI Antoine Chef de Centre Principal Address: Direction de la Production 01 BP 4056 Abidjan 01 Tel: 1: (+225) : (+) Fax: (+225) BJA Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:00 14:00-17:00 Tuesday 08:00-12:00 14:00-17:00 Wednesday 08:00-12:00 14:00-17:00 Thursday 08:00-12:00 14:00-17:00 Friday 08:00-12:00 14:00-17:00 Saturday - - Sunday - - Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name ABIDJANN CNTP IMPC Code BJA Tel (+225) Fax (+225) Hours of operation Lundi - vendredi: 08:00-17:00, samedi et dimanche fermé From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-06:00 Wednesday+1 Friday+1 Friday+1 Monday 06:01-23:59 Thursday+1 Monday+2 Monday+2 Tuesday 00:00-06:00 Thursday+1 Monday+2 Monday+2 Tuesday 06:01-23:59 Friday+1 Tuesday+2 Tuesday+2 Wednesday 00:00-06:00 Friday+1 Tuesday+2 Tuesday+2 Wednesday 06:01-23:59 Monday+1 Wednesday+1 Wednesday+1 Thursday 00:00-06:00 Monday+1 Wednesday+1 Wednesday+1 Thursday 06:01-23:59 Tuesday+1 Thursday+1 Thursday+1 Friday 00:00-06:00 Tuesday+1 Thursday+1 Thursday+1 Friday 06:01-23:59 Wednesday+1 Friday+1 Friday+1 Saturday 00:00-23:59 Wednesday+1 Friday+1 Friday+1 Sunday 00:00-23:59 Wednesday+1 Friday+1 Friday+1 Definition of zones Zone 1: Zone 2: Zone 3: (+7 jours) ABIDJAN INTRA MUROS (+9 jours) ABIDJAN EXTRA MUROS (+9 jours) RESTE DU PAYS Arrival at office of exchange: 24 heures Page 6 of 9

7 - Annexes Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 3 Jours 3 Jours Pas de distribution Samedi et Dimanche Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name ABIDJANN CNTP IMPC Code BJA Tel (+225) Fax (+225) Hours of operation Lundi - vendredi: 08:00-17:00, samedi et dimanche fermé From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-06:00 Wednesday+1 Friday+1 Friday+1 Monday 06:01-23:59 Thursday+1 Monday+2 Monday+2 Tuesday 00:00-06:00 Thursday+1 Monday+2 Monday+2 Tuesday 06:01-23:59 Friday+1 Tuesday+2 Tuesday+2 Wednesday 00:00-06:00 Friday+1 Tuesday+2 Tuesday+2 Wednesday 06:01-23:59 Monday+1 Wednesday+1 Wednesday+1 Thursday 00:00-06:00 Monday+1 Wednesday+1 Wednesday+1 Thursday 06:01-23:59 Tuesday+1 Thursday+1 Thursday+1 Friday 00:00-06:00 Tuesday+1 Thursday+1 Thursday+1 Friday 06:01-23:59 Wednesday+1 Friday+1 Friday+1 Saturday 00:00-23:59 Wednesday+1 Friday+1 Friday+1 Sunday 00:00-23:59 Wednesday+1 Friday+1 Friday+1 Definition of zones Zone 1: Zone 2: Zone 3: (+7 jours) ABIDJAN INTRA MUROS (+9 jours) ABIDJAN EXTRA MUROS (+9 jours) RESTE DU PAYS Arrival at office of exchange: 24 hrs Page 8 of 9

9 - Annexes Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 3 jours 3 jours Pas de distribution Samedi et Dimanche Last validation date: Page 9 of 9