Parcel Post Compendium Online Joint-Stock Company "Kazpost" KZ - Kazakhstan KZA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 20 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted 4 Maximum size admitted 4.1 Surface parcels 4.2 Air parcels Metres for any one dimension 1.05 Metres for length & greatest circumference Metres for any one dimension 1.05 Metres for length & greatest circumference Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange 2 2 EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON CARDIT RESDIT Pre-advice of international consignment origin post Response to a PRECON destination post Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels CP 74 pink label used Page 1 of 10

2 10.2 CP 73 label and pink insured label used 16 Consignment service by bilateral agreements provided Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels 11.2 Amount charged to the sender for the service (in SDR), in addition to postage charges: for ordinary parcels SDR for insured parcels SDR 11.3 Additional amount for the delivery of COD parcels Fixed cost SDR Value range or the value of the parcel (explanation on how the service charge billed to the addressee is calculated): 11.4 Methods of payment accepted upon delivery for the service charge billed to the addressee Cash : Credit card : Cheque : Payment by mobile phone : Other : 11.5 Methods of payment accepted upon delivery for the value of the COD parcel Cash : Money order : Credit card : Cheque : Payment by mobile phone : Other : 11.6 Maximum value accepted for an inbound COD parcel Express delivery service 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for SDR 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Name: Function: Address: Ms Ussenova Zhaukhar Head of international mail directions , the Republic of Kazakhstan, Astana, Dostyk str 18. 1: (+77172)611699, ext Fax: (+77172) zhauhar.usenova@kazpost.kz Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Supplementary charges - Customs 21 n-dutiable parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency tenge USD 1000 According to the rate of the National Bank of Kazakhstan - on the rate of USD is 364 kazakhstani tenge per 1 USD. 22 Dutiable parcels Page 2 of 10

3 22.1 Customs clearance fee collected for parcels subject to import customs clearance 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel Local currency SDR Period of charge, if not daily Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 517 tenge 27 Poste restante service provided 27.1 Amount of charge per parcel Local currency SDR 0, Basis for charge if not an amount per parcel 517 tenge Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender 28.1 If not, parcel delivered to addressee under conditions prescribed by your country legislations Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 30 Day(s) 32.2 Exceptional period 60 Day(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 30 Day(s) 33.2 Exceptional period 60 Day(s) Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: (1) The Informative Logistic Centre "YUG", the branch of the JSC "Kazpost" / (2) the Informative Logistic Centre "YUG" in Astana / (3) the Informative Logistic Centre "YUG" in Uralsk Name: Mr (1) Akhmetov Aynur / (2) Kasymov Elzhan/ (3) Baymukhanova Aynur Function: (1) Director of the branch / (2) Director of the branch / (3) Director of the branch Address: (1) , Almaty region, Ili area, KazTsik village, Berezhinski str. 4/2 ; (2) , Astana Karagandy highway 45; (3) , Uralsk, Zhukov Str : (+7727/7172/7112 ) /+7 (7172) Fax: (+7727/7172/7112 ) / +7 (7172) post_ilc@kazpost.kz / elzhan.kasymov@kazpost.kz/ aynur.baymukhanova@kazpost.kz Collection Requests for withdrawal from the post or alteration, or correction of address Page 3 of 10

4 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Office name: (1) The Informative Logistic Centre "YUG", the branch of the JSC "Kazpost" / (2) the Informative Logistic Centre "YUG" in Astana / (3) the Informative Logistic Centre "YUG" in Uralsk Name: Mr (1) Akhmetov Aynur / (2) Kasymov Elzhan / (3) Baymukhanova Aynur Function: (1) Director of the branch / (2) Director of the branch / (3) Director of the branch Address: (1) , Almaty region, Ili area, KazTsik Village, Berezhinski str 4/2; (2) , Astana Karagandy highway 45; (3) , Uralsk, Zhukov Str : (+7 727/7172/7112 ) / Fax: (+7 727/7172/7112 ) / akhmetov@kazpost.kz / elzhan.kasymov@kazpost.kz / aynur.baymukhanova@kazpost.kz Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery 40.1 Details of office(s) responsible for handling parcel post inquiries Office name: Name: Function: The Informative Logistic Centre "YUG", the branch of the JSC "Kazpost" Mr Akhmetov Aynur Director of the branch Address: Almaty region, Ili area, KazTsik village, Berezhinski 4/2 1: (+7727) Fax: (+7727) post_ilc@kazpost.kz akhmetov@kazpost.kz Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 09:00-13:00 14:00-18:00 Tuesday 09:00-13:00 14:00-18:00 Wednesday 09:00-13:00 14:00-18:00 Thursday 09:00-13:00 14:00-18:00 Friday 09:00-13:00 14:00-18:00 Saturday - - Sunday - - Languages French Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English 3 3 National Holidays 41.1 National holidays National holiday in 2018 Month Day(s) National Holidays - Description January 1 New Year January 2 New Year Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels 38.1 Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information Languages in which track and trace information is available English Russian, Kazakh January 7 Orthodox Christmas March 8 International Women's Day March 21 Nauryz Meyramy (Persian New Year) March 22 Nauryz Meyramy (Persian New Year) March 23 Nauryz Meyramy (Persian New Year) May 1 Feast of Unity of the Peoples of Kazakhstan May 7 Fatherland defender's Day May 9 Victory Day July 6 Day of the capital of Kazakhstan - Astana August 30 The Constitution Day Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) September 1 Kurban Ait / Id'ul Adha. (Feast of Sacrifice) December 1 Day of the First President of the Republic of Kazakhstan Page 4 of 10

5 December 16 Independence Day December 17 Independence Day 43.3 Amount of redirection fee (SDR) 1,38 National holiday in 2019 Month Day(s) National Holidays - Description January 1 New Year January 2 New Year January 7 Orthodox Christmas Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country March 8 International Women's Day March 21 Nauryz Meyramy (Persian New Year) March 22 Nauryz Meyramy (Persian New Year) Localities March 23 Nauryz Meyramy (Persian New Year) March 25 Nauryz Meyramy (Persian New Year) May 1 Feast of Unity of the Peoples of Kazakhstan May 7 Fatherland defender's Day May 9 Victory Day August 11 Kurban Ait / Id'ul Adha. (Feast of Sacrifice) August 30 The Constitution Day December 1 Day of the First President of the Republic of Kazakhstan December 2 Day of the First President of the Republic of Kazakhstan December 16 Independence Day December 17 Independence Day Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Office name: IMPC codel: Name: Function: The Informative Logistic Centre "YUG", the branch of the JSC "Kazpost" KAZALA Mr Akhmetov Aynur Director of the branch Address: Almaty region, Ili area, KazTsik village, Berezhinski str 4/2 1: (+7727) Fax: (+7727) post_ilc@kazpost.kz akhmetov@kazpost.kz Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-13:00 14:00-20:00 Tuesday 08:00-13:00 14:00-20:00 Wednesday 08:00-13:00 14:00-20:00 Thursday 08:00-13:00 14:00-20:00 Friday 08:00-13:00 14:00-20:00 Saturday 08:00-13:00 14:00-20:00 Sunday 08:00-13:00 14:00-20:00 Observations/Comments Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged Page 5 of 10

6 Office name: The Informative Logistic Centre "YUG" in Astana, the branch of the JSC "Kazpost" IMPC codel: STA Name: Mr Kasymov Elzhan Function: Director of the branch Address: Astana, Astana-Karagandy highway 45 1: (+77172) ext.1371 Fax: (+77172) Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-13:00 14:00-20:00 Tuesday 08:00-13:00 14:00-20:00 Wednesday 08:00-13:00 14:00-20:00 Thursday 08:00-13:00 14:00-20:00 Friday 08:00-13:00 14:00-20:00 Saturday 08:00-13:00 14:00-20:00 Sunday 08:00-13:00 14:00-20:00 Observations/Comments Office name: IMPC codel: Uralsk PI-1 KZURAL Name: Mr Baymukhanova Aynur Function: Director of the branch Address: Uralsk, Zhukov Str. 23 1: (+) Fax: (+) aynur.baymukhanova@kazpost.kz Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-13:00 14:00-20:00 Tuesday 08:00-13:00 14:00-20:00 Wednesday 08:00-13:00 14:00-20:00 Thursday 08:00-13:00 14:00-20:00 Friday 08:00-13:00 14:00-20:00 Saturday 08:00-13:00 14:00-20:00 Sunday 08:00-13:00 14:00-20:00 Observations/Comments Page 6 of 10

7 - Annexes Parcel delivery standards - Air parcel OE Name IMPC Code The Information Logistic Centre "YUG", the branch of the JSC "Kazpost" Almaty PCI 3 JSC "Kazpost" LAB Tel (+7727) , Fax (+7727) Hours of operation Mon - Sun: :00 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-10:00 Tuesday Wednesday Thursday Monday 10:01-23:59 Wednesday Thursday Friday Tuesday 00:00-10:00 Wednesday Thursday Friday Tuesday 10:01-23:59 Thursday Friday Saturday Wednesday 00:00-10:00 Thursday Friday Saturday Wednesday 10:01-23:59 Friday Saturday Monday Thursday 00:00-10:00 Friday Saturday Monday Thursday 10:01-23:59 Saturday Monday Tuesday Friday 00:00-10:00 Saturday Monday Tuesday Friday 10:01-23:59 Monday Tuesday Wednesday Saturday 00:00-10:00 Monday Tuesday Wednesday Saturday 10:01-23:59 Tuesday Wednesday Thursday Sunday 00:00-10:00 Tuesday Wednesday Thursday Sunday 10:01-23:59 Tuesday Wednesday Thursday Definition of zones Zone 1: Almaty Astana Zone 2: , , ,040000,160000, Karaganda, Kyzylorda,Pavlodar,Taldykorgan, Shymkent, Taraz Zone 3: ,110000,150000,070000,090000,020000, , Atyrau, Aktau, Aktobe, Kokshetau, Kostanay,Uralsk,Oskemen, Petropavlovsk, Page 7 of 10

8 - Annexes Arrival at office of exchange: 3 hours Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 3-10 days 8 hours. Exchange office works 7 days per a week, for exception National holidays; From Monday to Friday the customs control at exchange office is carried out since 09:00 till 18:00; on Saturday the customs control at Exchange office is carried out since 09:00 till 13:00, on Sunday the customs control at Exchange office is not carried out. On Sunday and red-letter days the delivery is not carried out. Page 8 of 10

9 - Annexes Parcel delivery standards - Surface parcel OE Name The Information Logistic Centre "YUG" JSC "Kazpost"Almaty PCI 3 JSC "Kazpost" IMPC Code LAB Tel (+727) , Fax (+727) Hours of operation Mon - Sun: since 00:00-24:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9 Mon 00:00-10:00 Wed Fri Sat Mon Mon 10:01-23:59 Thu Sat Mon+1 Tue Tue Tue 00:00-10:00 Thu Sat Mon Tue Tue Tue 10:01-23:59 Fri Mon Tue+1 Wed Wed Wed 00:00-10:00 Fri Mon Tue Wed Wed Wed 10:01-23:59 Sat Tue Wed+1 Thu Thu Thu 00:00-10:00 Sat Tue Wed Thu Thu Thu 10:01-23:59 Mon Wed Thu+1 Fri Fri Fri 00:00-10:00 Mon Wed Thu Fri Fri Fri 10:01-23:59 Tue Thu Fri+1 Sat Sat Sat 00:00-10:00 Tue Thu Fri Sat Sat Sat 10:01-23:59 Wed Fri Sat+1 Mon Mon Sun 00:00-10:00 Wed Fri Sat Mon Mon Sun 10:01-23:59 Wed Fri Sat Mon Tue Definition of zones Zone 1: Zone 2: Almaty Taldy-Kurgan Astana Karaganda Kyzyl-Orda Taraz Shymkent Zone 3: Page 9 of 10

10 - Annexes Aktobe Pavlodar Oskemen Atyrau Petropavl Kokshetau Zone 4: Zone 5: Aktau Kostanay Uralsk Zone 6: Zone 7: Zone 8: Zone 9 Arrival at office of exchange: from 12 to 24 hours Customs clearance times: Items subject to customs duty: Items not subject to customs duty: 3-10 days from 24 to 48 hours The exchange office works 7 days per a week for exception National holidays: since Monday till Friday, the customs clearance at exchange office is carried out since 09:00 till 18:00. Last validation date: Page 10 of 10