Revision Logistic Guideline. TECLAC Werner GmbH

Transcription

1 Revision Logistic Guideline TECLAC Werner GmbH

2 Contents 1. General Objective Terminology Applicability Process Requirements for the Supplier Responsibilities Reimbursement of Expenses Communication and Information Flow Contact Person of the Supplier Availability Change Management (Supplier s Reporting Obligation) Notification in Case of Modified Parts Packaging Changes Data Exchange within the Delivery Process Hazardous Substances (Safety Data Sheet) Documents and Identification of Goods Transport Documents Shipping Order Delivery Note Label VDA-Master-Label (Dimensions: 210 x 148 mm) anonymous Single-Label (Dimensions: 210 x 74 mm) Explicit Single-Label VDA Single-Label (Maß: 210 x 74 mm) Labelling of the Loading Unit Marking of Hazardous Substances Packaging Types Reusable Packaging Disposable Packaging Packaging Aids Alternative Packaging Packaging Planning Loading and Packaging Unit Forming Loading Units Collective Loading Unit (Mixed Pallet) Non-Pelleted Goods Securing Loads Reusable Container Management Container System Continuous Inventory Comparison Container Inventory Delivery and Pickup at TECLAC Delivery of Paint Material Delivery of Parts and Packaging Material Pickup of Painted Parts and Packaging Material TRANSPOREON Time Window Management System Registering the Time Window for Deliveries Registering the Time Window for Pickups Return process

3 1. General 1.1 Objective These guidelines encompass the requirements for managing the logistics processes between TECLAC Werner GmbH (hereinafter referred to as TECLAC ) and its suppliers or customers. The aim is to have the desired material in the correct quantity at the right time (adherence to delivery dates) at the right destination and to transport it in the planned order in the right way with the right quality at the lowest cost possible. Availability of materials - Flexibility on changing demand - Permanent availability of the product - Proper delivery management Inventory - Accurate inventory management - High stock turn rate - Low inventory value Energy and environmental efficiency - Waste avoidance - Optimal usage of vehicle resources Low costs - Avoidance of unscheduled journeys - Avoidance of costs due to production outages and special measures - Minimisation of costs throughout the supply chain - Optimal usage of resources 1.2 Terminology Supplier: Packaging unit: Load carrier: Loading unit: Disposable packaging: Reusable packaging: In these guidelines, the term supplier refers to companies which provide materials to TECLAC Werner GmbH or are purchased by TECLAC. The smallest logistical unit formed by the sender for direct receipt of the goods which is not broken up during transport (e.g.: box, small load carrier, EPP etc.). Load carriers are materials which carry the packaging units during transport (e.g.: pallets, lattice boxes, etc.). Using suitable load carriers, multiple packaging units can be combined into larger logistical units known as loading units (e.g.: pallet + small load carriers + cover). Disposable packaging is designed for only one transport process, and is not returned, exchanged or recorded in container accounts. In contrast to disposable packaging, reusable packaging is designed for repeated use. After use, it can be returned to packaging circulation and recorded in container accounts. 1.3 Applicability The logistics requirements defined in these guidelines are an integral part of the business relationship and must be met and implemented by the supplier. If deviations should occur in the ongoing process, written confirmation from TECLAC is required. The supplier or the customer takes care of the distribution of these guidelines to all company staff that need to take note of these guidelines. This also includes possible subcontractors that are hired if needed. The current version of the logistics guidelines can be found at 2

4 2. Process Requirements for the Supplier 2.1 Responsibilities The supplier is responsible for adherence to and implementation of the previously agreed delivery concept from the supplier s production location, including the involvement of all sub-suppliers up to the agreed handover to TECLAC. 2.2 Reimbursement of Expenses In the following cases, TECLAC Werner GmbH reserves the right to refuse the acceptance of goods, to return goods at the supplier s expense or to charge the supplier with the resulting costs as well as with consequential costs: Delivery of insufficient or excessive quantity Premature/delayed delivery or resulting costs for unscheduled journeys/storage/handling Improperly prepared, delayed or missing documents Wrong, missing or illegible marking/labelling Wrong, damaged or soiled packaging/parts Wrong container filling quantity/non-compliance with the packaging policy supplier/customer Incorrect delivery The above-mentioned errors will also be taken into consideration for the supplier assessment. 3. Communication and Information Flow 3.1 Contact Person of the Supplier In order to ensure proper communication within the logistics process, the supplier lists the relevant contacts in the attached Contact details sheet and returns it to TECLAC via lg-wareneingang@teclac.de or creates a list of contacts. 3.2 Availability The supplier ensures permanent availability at the contact details mentioned in paragraph 3.1 during regular business hours (7:30am to 5pm CET). The supplier ensures that, outside these hours and especially during company holidays or regional/national holidays, contact can be made through an emergency mobile phone number that also needs to be specified under Change Management (Supplier s Reporting Obligation) Notification in Case of Modified Parts The supplier commits to notify TECLAC of index or revision changes immediately by prior to the first delivery. It is mandatory that the first three deliveries arriving at TECLAC are marked New part version, in order to be able to distinguish clearly between different part versions Packaging Changes Any modification of the agreed standard packaging requires a written agreement ( Packaging policy supplier/customer ) with TECLAC prior to the first delivery. Alternative packaging that the two parties may have already agreed upon in writing is an exception to this rule. 3.4 Data Exchange within the Delivery Process Unless otherwise agreed in writing, TECLAC expects the exchange of data via EDI (VDA-4913). Under exceptional circumstances, in particular if the supplier has not yet created this interface or does not have the possibility of doing this, the data will be sent in advance by to lg-wareneingang@teclac.de. 3

5 3.5 Hazardous Substances (Safety Data Sheet) According to TRGS220, the supplier has to provide TECLAC with the safety data sheets for hazardous substances prior to the first delivery and after any modification of the product. It is imperative to send the safety data sheet via to the purchaser in charge as well as to the following address: 4. Documents and Identification of Goods 4.1 Transport Documents The supplier is responsible for creating the shipping documents and the goods labels according to the applicable standards. This includes the proper identification of the gross weight and the weight of the load devices (additional costs resulting from incorrect weight data have to be borne by the supplier). The supplier makes sure that the shipping documents as well as the data sent via EDI are complete and correct. All documents must be created in German or in English. On delivery, the carrier hands over the goods issue slips together with the shipping order and, if required, the necessary documents concerning export and hazardous goods Shipping Order Unless otherwise agreed, the shipping order must meet the requirements of VDA For international shipments by land, a CMR waybill must be issued. Upon acceptance of the goods, the carrier signs the waybill. This constitutes confirmation of acceptance of the loading units Delivery Note The supplier notifies TECLAC of each shipment by an electronic delivery note (EDI) according to VDA For selected suppliers, the use of delivery notes according to DIN 4991/DIN 4994 is still allowed. For delivery with electronic delivery notes (EDI), an additional goods issue slip according to VDA guideline 4912 is mandatory. The goods issue slip is an accumulative document for all items of a shipment per place of unloading and contains the shipping number, the loading number and the reference number as well as container data. Note! The goods issue slip and/or the delivery notes must be handed over to the incoming goods department prior to unloading. 4.2 Label Each packaging unit must be marked clearly with a VDA label 4902 version 4 including a barcode (Code 39). The packages must be placed on the load carriers in such a way that the VDA labels are clearly visible on the outside and are not covered up by packing tape. The labels must withstand environmental impacts as well as strains during transport and remain both human-readable and machine-readable. Note! Handwritten changes or amendments on VDA labels are not allowed. Unless otherwise agreed with TECLAC in writing, an order-related VDA single label must be attached to each package. Selected suppliers may use so-called anonymous single labels. 4

6 Marking of mixed shipments On delivery of various goods in a single packaging unit, this type of shipment must be clearly marked as Mixed shipment on the VDA master label of the loading unit. As an alternative, a label saying Mixed pallet may be used that needs to be attached next to the master label. Marking of initial sample parts It is mandatory to mark initial sample parts with an additional label Initial sample parts directly next to the master label. As an alternative, coloured tape with the note Sample parts may be used. Marking of part revision changes It is mandatory to mark the first three deliveries of parts with revision changes with an additional label New Part Revision Revision XXX, which needs to be attached next to the master label VDA-Master-Label (Dimensions: 210 x 148 mm) 5

7 4.2.2 anonymous Single-Label (Dimensions: 210 x 74 mm) Explicit Single-Label (Dimensions: 210 x 74 mm) VDA Single-Label (Maß: 210 x 74 mm) Content of the VDA goods label Field Field meaning Nummer 1 Goods recipient 2 Unloading site-storage location-usage code 3 Delivery note no. 4 Address of supplier 5 Weight of the package without load carrier in [kg] 6 Weight of the package with load carrier in [kg] 7 Number of packages for this delivery 8 Part number 9 Actual filling quantity 10 Designation, delivery, service (description of goods) 11 Container part number 12 Supplier number (customer part number) 13 Date 14 Design revision 15 Package number 16 Batch number 6

8 4.3 Labelling of the Loading Unit Labelling of the container serves to clearly identify the goods and unit load devices, both in the internal company material flow and during transport between the supplier, carrier and receiver of the goods. For this reason, the supplier must ensure that all unit load devices are provided with an upto-date, carefully completed and barcoded goods labels according to VDA recommendation 4902 (current version). In particular, it must be guaranteed that the data on the goods label matches the content to be found in the unit load devices. To enable clear identification, the supplier is obliged to completely remove out-of-date goods labels and markings from the unit load devices before filling them. In the event of missing, illegible or incompletely filled out goods labels, TECLAC reserves the right to charge the supplier for the additional expense incurred due to the imprecision. Equally, the supplier can be charged for additional expenses incurred due to failure to remove old goods labels, incorrect attachments or other violations of the regulations described in these logistics guidelines. Note! All labels must be attached in such a way that they can be read and scanned on the outside of the loading unit. 4.4 Marking of Hazardous Substances Marking must take place in accordance with the Hazardous Materials Act. In addition to the hazardous material symbols, all materials and packaging units (e.g. boxes) must be marked with the TECLAC item number. 4.5 Packaging Types Reusable Packaging Unlike disposable packaging, reusable packaging is designed for repeated use within the logistics chain. After use, it can be returned to the packaging cycle. The following plastic specifications must be adhered to for reusable packaging: For use: For approval: Not permitted: ABS; PE; PP; PS PC EPDM; PUR; PVC In the case of reusable packaging, it must be ensured that old, invalid goods labels are removed and that the load carriers can be returned to circulation in a well-swept, dust-free, dry and undamaged condition. Dirty packaging must be cleaned by the supplier before use. Damaged load carriers must be repaired or removed from reusable packaging circulation and replaced, and written notification must be sent to TECLAC. Empty containers provided by TECLAC must be protected from the effects of weather. If the supplier receives dirty or damaged empty containers from TECLAC, the supplier must report this to TECLAC Container Management within two working days of receiving them. TECLAC checks the condition of load carriers on receipt of goods. If damaged, incorrect or improperly loaded load carriers are delivered, TECLAC reserves the right to refuse to accept packaging materials and to charge for additional repair and handling expenses. Charging of any above-described costs that are incurred is based on the cause of these costs. The costs for procuring containers and returning empty containers are set out in the individual contracts. 7

9 Examples of possible complaints/objections: Defective Euro pallets Defective lattice box pallets Defective EPPs Defective containers Defective Varioboxes Soiled package Dirty packaging Universalladungsträger Universal load carriers The small load carriers (KLT) and large load carriers (GLT) used differ depending on the project and are used in coordination with logistics planning. As described by the packaging requirements, the parts must be protected against damage, moisture, dust and dirt. This can be ensured by the use of spacers, layer pads or films and an appropriate plastic cover. Small load carriers (KLTs) need to comply with the VDA standard. The top layer of the KLTs must be provided with a plastic cover and the layers must be filled as extensively as possible so that they are capable of being stacked. Examples: Note! It is not possible to differentiate between these universal load carriers if they are not labelled. Special load carriers If it is not possible to use universal load carriers or if slip-resistant packaging is required to protect the goods, a special load carrier is used. Before a special load carrier is used, the supplier must develop a packaging concept and present it to TECLAC for checking. The supplier has the responsibility for planning and design. Labelling of the special load carriers is mandatory to enable the load carrier to be clearly identified and a container account to be kept. The labelling of the load carriers must contain at least the container number, must be easily legible, and the label must be approved by TECLAC. The special container can only be used when written confirmation from TECLAC has been obtained! 8

10 Examples: Note! It is not possible to differentiate between these universal load carriers if they are not labelled Disposable Packaging Disposable packaging is intended to be used for just one transport process; with the end of the transport process, it has fulfilled its function. The supplier develops and procures the disposable packaging. Disposable packaging is used on agreement and only in the case of high load carrier return costs, for example for overseas transport, spare parts supply or pre-series production packaging. When disposable packaging is purchased, it should be ensured that the packaging is recyclable! The following points should be considered during planning: - The packaging must be designed in such a way that the parts reach the receiver without becoming damaged. - A strap must be used for securing to a loading unit. - Disposable packaging is generally made available by the supplier and at the supplier s expense. - The parts must be packaged in such a way that they can withstand long periods of storage in the packaging. - It should be possible for loading units to be stacked in at least two tiers on a vehicle, in block storage or in a pallet rack. The individual height should not exceed 1 metre. Note! If the loading unit cannot be stacked due to its properties and if it has been approved by TECLAC, a Do not stack notice must be attached to the short and long side of the loading unit. If the carrier employed is suspected by TECLAC to have disregarded this notice, the supplier must place a paper hat on the loading unit the next time for checking purposes! Plastics: If the disposable packaging is made of plastic, it must be ensured that it is composed of PP or PE and that a mixture of different types of plastics is avoided. Paper, Cardboard: Packaging made of paper or cardboard must be free of substances that could put production at risk. Coatings are generally not permitted (e.g. wax, paraffin, bitumen, oiled papers, plastic and duct tape, glass-reinforced paper tapes, etc.). 9

11 Disposable cardboard should only be used in standardised sizes, so that also mixed pallets can be made flush. The following dimensions are prescribed for cardboard: Packaging number Outer dimensions Min. stacking factor TECLAC OEM Length Width Height of cardboard E SCH 300 mm 200 mm 140 mm 6 E SCH 300 mm 200 mm 280 mm 3 E SCH 400 mm 300 mm 140 mm 6 E SCH 400 mm 300 mm 280 mm 3 E SCH 600 mm 400 mm 140 mm 6 E SCH 600 mm 400 mm 280 mm 3 E SCH 800 mm 600 mm 400 mm 2 E SCH 1200 mm 800 mm 400 mm 2 E SCH 1200 mm 800 mm 800 mm 1 Wood (solid wood only): Wood materials used must be heat-treated and may not be impregnated, varnished or coated. Oneway pallets must be constructed in such a way that they can withstand up to three transhipments during transport to TECLAC. The following requirements apply to one-way pallets: Packaging number Dimensions Minimum carrying TECLAC OEM Length Width Height capacity E mm 600 mm 150 mm 250 kg E PAL 1200 mm 800 mm 150 mm 500 kg E PAL 1200 mm 1000 mm 150 mm 500 kg E mm 1140 mm 150 mm 500 kg Packaging Aids Packaging aids are materials that are used to secure and/or stabilise the packaging units on the loading unit or in the packaging unit itself (e.g. stretch film, straps, PE bags etc.). The following points must be observed for transport-proof packaging and protection of the parts in the loading unit: - Bags and sacks can only be made of PE film - Intermediate paper layers cannot be coated (see also paragraph 5.2.2) - Intermediate web layers cannot be adhered to the intermediate paper layers - Polystyrene/packaging chips are not approved as disposable packaging! The following points apply to forming the loading unit: - Straps must be made of plastic and two must be used per loading unit. When straps are used around cardboard, the cardboard must be protected with edge protection profiles. - Stretch film for securing loads is only permitted in exceptional cases and requires approval from TECLAC. Exceptions must be arranged separately! Alternative Packaging To avoid an under delivery caused by a lack of standard packaging, the supplier must present an alternative packaging strategy to TECLAC. This must then be confirmed by TECLAC after proper scrutiny. If the alternative strategy takes effect, TECLAC must be informed of this in writing prior to the first delivery. The indication Alternative packaging in the delivery note is absolutely mandatory. 10

12 4.6 Packaging Planning Packaging is generally defined by the supplier based on the requirements of these logistics guidelines in agreement with TECLAC. The packaging is defined in writing in a Packaging policy supplier/customer (See appendix). This is sent to the supplier when the packaging is redefined or changed and must be filled out and sent back to TECLAC within 15 working days. Packaging is valid until further notice over the entire revision index. It becomes legally binding with the signature of the supplier and the TECLAC project manager. Approval of the packaging does not absolve the supplier from responsibility for supplying undamaged parts. Deviations in justified cases (e.g. pre-series production packaging in the case of new start-ups, lack of standard packaging) must be agreed upon with TECLAC before delivery. The filling capacity of the loading and packaging unit must be harmonised with the agreed production lot size in order to avoid partial quantities in production as far as possible. Note! For ecological and economic reasons, the use of disposable packaging should be avoided as far as possible and the weight limit of max. 15 kg per single package should not be exceeded. 4.7 Loading and Packaging Unit A loading and packaging unit is the load that is composed of objects or packages using aids in such a way that it can be handled, transported, stacked and stored as a unit. Packages and pallets must be combined based on the order and items. Orders and items cannot be mixed in partial quantities over multiple pallets and packages. Note! So-called mixed pallets can only be packed in special cases and require written approval from TECLAC s logistics department Forming Loading Units The basic dimensions of the loading units must not be exceeded by the packages. The basic dimensions 1200 x 800 or 1000 x 1000 mm apply as standard to each loading unit. If the dimensions are exceeded or fallen below, written approval from TECLAC is required. Handling using floor-level conveyers and automated conveying technology must be ensured. The height limit for the forklift must not be violated when securing loading units. Loading units must be secured in such a way that the packages cannot slip during transport. This can be achieved using: A pallet top cover or Plastic straps. Plastic straps are not permitted to cut into cardboard; this must be prevented through the use of edge protectors. When partial quantities of a loading unit are removed, the stability of the remaining quantity must be ensured. Packing height/top cover Different packing heights Straps No stretch film 11

13 4.7.2 Collective Loading Unit (Mixed Pallet) If full loading units cannot be formed in the event of small released quantities, different packages can be combined into a collective loading unit, a so-called mixed pallet. The packages should be packed in such a way that the same packages are grouped together and not mixed on the pallet (see illustration below). The load carrier should be clearly marked as a collective loading unit using a Mixed pallet label. The use of so-called mixed pallets must be agreed upon in advance in writing with TECLAC. Note! Mixing within packages themselves is strictly prohibited. Grouped Mixed Non-Pelleted Goods Delivery of non-pelleted goods is generally not accepted. The only exception is delivery by courier, express and parcel services. Goods delivered by courier, express and parcel services must be identified by labels according to VDA Guideline 4902 Version Securing Loads During planning and composition of loading and packaging units, paragraphs 22 StVO (German Road Traffic Act) and 412 HGB (German Commercial Code) must be taken into consideration by the supplier. In addition to the legal provisions, the supplier must observe VDI Guideline 2700 with notes on handling loading on road vehicles in accordance with traffic and operational safety Packaging and Transport of Hazardous Materials The supplier is obliged to observe legal provisions and labelling in the packaging and transport of hazardous materials. Frost-sensitive hazardous materials must be protected against damage from frost using suitable packaging. Frost-sensitive hazardous materials cannot be exposed to weatherrelated effects during transport. 5. Reusable Container Management 5.1 Container System Container management requires precise and part number-related packaging data that is communicated to TECLAC by means of the Packaging policy supplier/customer. The customer number or TECLAC container number must be indicated on the delivery note with name and quantity to enable proper and thorough incoming goods inspection and keeping of an account. Special load carriers must be clearly identified by means of a label which specifies at least the container number. The labels must be able to withstand both environmental impacts and strains during transport and transshipment while remaining clearly visibly legible. 12

14 5.2 Continuous Inventory Comparison Provided that no other agreement has been made, an inventory comparison of the reusable containers takes place once per month. For this purpose, TECLAC provides the supplier with an extract from the account with entry and exit of the containers. The customer/supplier is responsible for the correctness of the container account and is obliged to report any irregularities or discrepancies in writing. 5.3 Container Inventory By order of TECLAC and according to TECLAC s guidelines, the supplier or customer carries out a container inventory, which is free of charge for TECLAC, at least once per calendar year. For this purpose, the supplier receives the inventory data from TECLAC s Container Management and carries out a physical inventory of the reusable packaging on a fixed date (on days on which no movement takes place). The results of the count are reported back to Container Management using the prescribed inventory form. Inventory differences must be clarified promptly. It may be possible for them to be corrected by means of adjustment bookings in the TECLAC empty container account. Losses must be replaced based on the cause of these losses. 6. Delivery and Pickup at TECLAC The following points must be taken into consideration when material is delivered or picked up: Deliveries must be passed on to the carrier with proper and complete accompanying documents. In the case of deliveries using carriers, the delivery note must be personally handed over together with the consignment note to the incoming goods department and cannot remain on the goods. Deliveries without correct accompanying documents may be refused. The TRANSPOREON time window management system must be used for delivery and pickup. 6.1 Delivery of Paint Material Loading site: 020/01 - LG-Lacklager Phone: Collective mail address: lg-lackversorgung@teclac.de Regular opening hours: 7am to 2:30pm (Fridays to 2pm) (Exceptions with time window management system) Points to note: Side or rear unloading using pallet truck (no ramp) Unloading only with original delivery note Note! Delivery only with motor vehicle 6.2 Delivery of Parts and Packaging Material Loading site: 010/01 LG-Rohteillager 010/02 LG-Rohteillager (only up to 6 pallets) Phone: Collective mail address: lg-wareneingang@teclac.de Regular opening hours: 7am to 5pm (Fridays to 4:30pm) (Exceptions with time window management system) Points to note: Side or rear unloading using pallet truck (no ramp) Unloading only with original delivery note 13

15 6.3 Pickup of Painted Parts and Packaging Material Loading site: 501/01 LG-Versandlager (truck) 501/02 LG-Versandlager (bus) Phone: Collective mail address: Regular opening hours: 7am to 5pm (Fridays to 4:30pm) (Exceptions with time window management system) Points to note: Ramp loading (with the exception of large load carriers, which can be loaded sideways in exceptional cases) Loading using 2t forklift Buses can be loaded in a separate area 6.4 TRANSPOREON Time Window Management System In the incoming goods departments for raw parts, packaging and paint material and in the dispatch warehouse, TECLAC works with the TRANSPOREON time window management system in order to guarantee consistent quality, optimum utilisation of the cargo space and short vehicle standing times. This platform is used for communication between the employed forwarder/carrier and TECLAC. Note! Exceptions here are special journeys which serve to ensure the delivery capability of internal production. Platform of time window management system: Registration for new customers: Werner GmbH Via the above-mentioned platform, you will obtain an overview of the available time windows. Only windows with a white background and text frei (free) in green writing can be booked. Example: Detailed information about the correct process is available from: TRANSPOREON GmbH Stadtregal Magirus-Deutz-Str. 16 DE Ulm Contact partner: Anne Lielahti Phone: +49 (0) lielahti@transporeon.com 14

16 Definition of the loading sites: Incoming goods Dispatch LG paint supply LG raw parts and packaging storage LG dispatch warehouse 020/01 - LG-Lacklager 010/01 LG-Rohteillager 010/02 LG-Rohteillager (only up to 6 pallets) Exceptional approval for: 050/01 LG-Verpackungslager 501/01 LG-Versandlager (truck) 501/02 LG-Versandlager (bus) Registering the Time Window for Deliveries In the incoming goods departments for LG paint supply and LG raw parts and packaging storage, the following points need to be considered and recorded when registering the time window: Field For company Supplier Order number Explanation Forwarder/carrier needs to enter his/her company here, but this is already specified by the system on login. The name and address of the sender must be specified here or, in the case of multiple senders, just the names. The TECLAC order number specified by the supplier must be entered here. License plate Vehicle type Driver s mobile no. Goods type Total number of pallets Company regulations The license plate of the vehicle making the delivery to TECLAC is to be entered here. The vehicle type must be selected here. Forwarder/carrier enters the mobile phone number of the driver who wishes to deliver the goods to TECLAC. It is entered here whether the goods are plastics, packaging or paint material. Forwarder/carrier specifies how many pallets are to be delivered to TECLAC. The length of the time window is set accordingly. It is mandatory that the carrier accepts TECLAC s company regulations. Note! Up to one hour before delivery, it is possible to cancel or change the time window! Fig. Time window registration for deliveries: 15

17 6.4.2 Registering the Time Window for Pickups In the department LG dispatch warehouse, the following points need to be considered and recorded when registering the time window: Field For company Kunde (Customer) License plate Vehicle type Driver s mobile no. Goods type Current loading volume Company regulations accepted Explanation Forwarder/carrier needs to enter his/her company here, but this is already specified by the system on login. The name and address of the client (customer) must be specified here or, in the case of multiple senders, just the names, in order to identify the pickup. The license plate of the vehicle making the pickup at TECLAC is to be entered here. The vehicle type must be selected here. The length of the time window is then set accordingly. Forwarder/carrier enters the mobile phone number of the driver who wishes to pick up the goods at TECLAC. It is entered here whether the goods to be picked up are plastics, packaging or paint material. The carrier/forwarder specifies the loading volume (spaces, loading metres etc. plus loading platform height) that is to be picked up at TECLAC and/or how much volume is available for loading. This allows the loading volume to be optimally utilised in the dispatch warehouse. It is mandatory that the carrier accepts TECLAC s company regulations. Note! Up to one hour before pickup, it is possible to cancel or change the time window! Fig. Time window registration for pickups: 7. Return process In case of a customer/ supplier claim and a planned return shipment to TECLAC Werner GmbH in Fulda, the following process should be followed: 16

18 prior to any planned shipping activity to TECLAC Werner GmbH in Fulda the known contact person in our quality department has to be contacted the documents with the subsequent delivery to TECLAC Werner GmbH in Fulda with the complained products have to show the following data to assure our incoming process: 1. delivery note number and date 2. TECLAC contact person 3. TECLAC part number as well as customer/ supplier part number (Attention! Please sum up the same part numbers!) 4. Part description 5. Quantity per part number 6. Packaging number from TECLAC and customer/ supplier 7. Packaging description 8. Quantity per packing unit Attention: Single labels have to be attached to each packing unit with part number and quantity on it and the complete unit finally has to be marked with a DIN A4 sheet with Reklamationsware z.hd. Herr/ Frau XXXX (complaint goods to attention of Mr. / Mrs. xxx) on it! The above mentioned process is mandatory to assure a perfect acceptance of each return shipment in a timely matter and a smooth run in our incoming goods department. 17

19 Appendix: Link: G:\Logistik\Formulare\Wareneingang-Rohteil- und Verpackungslager\offen-LG-Wareneingang-Verpackungsvorgabe Lieferant.docx Figure: 18

20 Link:..\..\4-Formulare\Kontaktdatenblatt Logistik.docx Figure: 19