Order Process 3- Ship orders in Commerce Hub DSM

Transcription

1 Order Process 3- Ship orders in Commerce Hub DSM In DSM you can process orders using the Quick Ship method provides the ability to ship and cancel multiple orders using the most common features. **All actions on orders, including shipping or canceling are final and cannot be reversed or altered once submitted. Please review the information in your shipment carefully before submitting the shipment** Processing orders using Quick Ship Method When you are processing orders using this method, you can fully/partially ship and cancel orders. 1. On the Dashboard, click the Orders link for the merchants whose orders you want to process. The Summary of Orders That Require Action page displays. 2. Click status link that corresponds to the orders you want to process. The selected orders display. 3. You may ship and/or cancel one, some or all orders by entering the appropriate information for each order you want to process. Once the information is entered for one or more of the orders click the Submit button.

2 Order Re-Delivery (Integrated vendors) Provides the ability to initiate the re-delivery of orders that they have previously been received but due to unforeseen circumstances, need to have them delivered again. 1. From the DSM dashboard a user can access this new feature by selecting Orders >> Order Re-Delivery from the drop-down menu. Fig Users will be directed to a page in the application where they can search for orders previously transmitted to them by CommerceHub. Users can search by: Date PO Number ISA and Functional Group Number (For EDI Suppliers Only)

3 Fig If the user s search returns multiple results, the user will be directed to a File Summary screen: Fig From the File Summary screen users will then select View File Contents to view the orders contained within each file. Users will then be able to select which orders they would like re-delivered.

4 Fig. 4 *Note: If a user s search only returns one (1) file result the user will by-pass the File Summary screen (see Fig.3) and be navigated directly to the File Contents (see Fig. 4) 5. Users will then confirm that the orders they have selected, are in fact the orders they want re-delivered. Fig Because CommerceHub is re-delivering these orders to the supplier, CommerceHub requires the supplier accept any risks imposed by accepting orders that have already been transmitted previously. The user must accept the disclaimer displayed at the following screen.

5 Fig. 6 The main administrative user will automatically receive an confirming the order(s) have been transmitted. Additional s can also be specified if additional confirmations are required. This is a sample of the confirmation that will be sent: -- Subject: Order Re-Delivery Request Processed Body: An order data re-delivery request has been processed for the following: Requestor: <user name> Number of orders: <order count> NOTE: CommerceHub's event logs indicate that the order data requested has been successfully delivered in a previous transmission. Please be aware of the risk of data duplication, when receiving the orders listed, and take the appropriate actions to prevent duplicate order processing. Reference Number <biz_message_id(?)> Once the order(s) have been re-delivered, the Order History for each order will be updated in the following manner:

6 Fig. 7 Rules for Order Re-Delivery: 1. Only users with administrative privileges can perform order re-deliveries. 2. Only orders in an open state will be eligible for re-delivery. Suppliers who need orders re-delivered that have been partially or completely shipped, canceled, or backordered will need to contact CommerceHub Customer Support. 3. A maximum of 5000 orders can be selected for re-delivery at one time. 4. Once a user has initiated the re-delivery of an order through the DSM application, that order is no longer eligible for future re-deliveries. Suppliers will need to contact CommerceHub Customer Support if future re-deliveries are required. 5. While the initiation of order re-deliveries takes place within the DSM application, all re-delivered orders will be sent to the supplier through their existing communication protocol. No exceptions. 6. CommerceHub must have an administrative contact for the supplier. If CommerceHub does not have one, the supplier will be required to provide one before they can perform any order re-deliveries. 7. For EDI Suppliers, all re-delivered orders are transmitted with a new ISA control number. Questions If you have any other questions or concerns feel free to contact the CommerceHub Customer Support Team via at customersupport@commercehub.com or by phone and select option 2 from the main menu.