Eagle Machining, Inc.

Transcription

1 Quality Control Manual REVISIONS DATE DESCRIPTION REVIEWED APPROVED REVISION 01/29/2010 Modification/Formatting JV, HL, DN JV Rev. A 01/26/2014 Updated company information JV, HL JV Rev. B

2 Table of Contents... Error! Bookmark not defined. Table of Contents : STATEMENT of POLICY : QUALITY POLICY : QUALITY OBJECTIVES : QUALITY MANAGEMENT SYSTEM General Requirements Quality Management System Planning Quality Policy Manual Quality Policy Requirements Control of Quality Records RESPONSIBILITY AND COMMUNICATION Management Responsibility Management Review General Review Input Review output Responsibility and Authority Internal Communication : RESOURCE MANAGEMENT Human Resources Competence, Awareness, and Training CUSTOMER RELATED PROCESSES Determination of requirements... 7 Page 2 of 12 Date: 01/26/2014 Rev. B

3 7.2 Review of Requirements Customer Communication Purchasing Production and service provision Identification and Traceability Customer property : MEASUREMENT, ANALYSIS AND IMPROVEMENT General Customer Satisfaction Measurement Internal audit Monitoring and Measurement of Processes Monitoring and Measurement of Products Control of Non Conforming Product Analysis of Data Improvement Continual Improvement Corrective Action Preventive Action Page 3 of 12 Date: 01/26/2014 Rev. B

4 1.0: STATEMENT of POLICY This manual defines the policies and principles upon which all activities are performed. It also describes the functional responsibilities of Eagle Machining, Inc and throughout the organization. In support of our Quality Management System, we have defined our Quality Policy and provide the values by which we strive to meet the expectations and needs of our customers and employees. 2.0: QUALITY POLICY will provide services that meet or exceed the expectations of our customers through our total commitment to continually improve the effectiveness of our Quality Management System. Our quality control implementation helps educate our personnel at all levels on how their performance contributes to quality. 3.0: QUALITY OBJECTIVES The establishment and implementation of our Quality Management System are expected to accomplish these quality objectives: a) Complete 100% of our customers needs in delivery and cost of service. b) Maintain the highest quality of services. c) Complete all orders as efficiently as possible. d) Continue improvement of our Quality Management System. e) Maximize the abilities and knowledge of our employees. f) Maintain 100% customer satisfaction. The policies set forth in the quality manual shall be used in all activities performed by Eagle Machining, Inc. It is the responsibility of all personnel to comply with the requirements of this Quality Management System, and to report to management any activities not conforming to our stated policies. 4.0: QUALITY MANAGEMENT SYSTEM 4.1 General Requirements Operations shall establish, document, implement, and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of: National/International Standard ISO 9001:2000 by using the essential components below: a) Determine the processes needed for the quality management system and their application throughout b) Determine the sequence and interaction of these processes. c) Determine the criteria and methods needed to ensure the operation and controls of these processes are effective. d) Ensure availability of resources and information necessary to support operation and monitoring of the processes. e) Monitor, measure (where applicable), and analyze these processes, and f) Implement actions necessary to achieve planned results and continual improvement of these processes. In the event that chooses to outsource any process that affects product conformity to requirements, shall ensure control over such Page 4 of 12 Date: 01/26/2014 Rev. B

5 processes. The type and extent of control to be applied to these outsourced processes shall be defined within the quality management system. 4.2 Quality Management System Planning Top management shall ensure that the: a) Plan of the quality management system is carried out in order to meet the requirements in section 4.1 of this manual as well as the established quality objectives. b) Integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. 4.3 Quality Policy Manual The Company Quality Policy Manual is established and maintained to define the requirements for the quality management system including: a) Scope of the quality management system. b) Reference to documented procedures established for the quality management system. 4.4 Quality Policy Requirements shall ensure that the established quality policy is: a) Appropriate to b) A commitment to comply with requirements and continually improve the effectiveness of the quality management system. c) Providing a framework for establishing and reviewing quality objectives. d) Communicated and understood within e) Reviewed for continuing suitability. 4.5 Control of Quality Records shall establish and maintain a documented procedure for identification, collection, indexing, filing, storage, protection, access, maintenance and disposition of quality records, including electronic or other media storage arrangements. Quality records are established to provide evidence of conformity to requirements and of the effective operation of the quality management system. These records shall include, but not be limited to qualified processes, equipment and personnel. Quality records are stored and maintained in such a way that they are readily retrievable in facilities that provide a suitable environment to minimize deterioration or damage and to prevent loss. Retention times of quality records shall be established and recorded, and shall comply with minimum retention periods established by applicable regulatory requirements and/or customer contractual agreements. Page 5 of 12 Date: 01/26/2014 Rev. B

6 5.0 RESPONSIBILITY AND COMMUNICATION 5.1 Management Responsibility Top management provides evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by: a) Communicating the importance of meeting customer, statutory and regulatory requirements. b) Establishing the quality policy. c) Ensuring that quality objectives are established. d) Conducting management reviews. e) Ensuring resources are available for the implementation of the quality management system. 5.2 Management Review General Top management shall review the quality management system annually, at a minimum, to ensure continuing satisfactory suitability and effectiveness of the program, according to the requirements of National/International Standards and the quality policy and quality objectives Review Input Review input for management review at shall include as a minimum: a) The results of internal/external audits. b) Customer feedback. c) Process performance and product conformity. d) Status of corrective and preventive actions. e) Follow-up actions from previous management reviews. f) Changes which may affect the quality management system, including changes applicable to oil and gas industry standards. g) Recommendations for improvement. h) Continuing suitability of the Quality Policy Review output Output from the management review shall include any decisions and actions related to: a) Improvement of the effectiveness of the quality management system and its processes. b) Improvement of product related to customer requirements. c) Resource needs. 5.3 Responsibility and Authority The responsibility, authority and the interrelation of personnel who manage, perform, and verify workaffecting quality in each of the functional areas of shall be defined in written procedures or job descriptions and communicated within Page 6 of 12 Date: 01/26/2014 Rev. B

7 5.4 Internal Communication Top management shall ensure that established communication processes support and communicate the effectiveness of the quality management system within 6.0: RESOURCE MANAGEMENT 6.1 Human Resources Personnel performing work affecting conformity to product requirements shall be determined competent on the basis of appropriate education, training, skills and experience. Documented procedures shall be established and maintained for identifying training needs and competency measures. The documented procedure provides for the training of all personnel performing activities affecting quality. 6.2 Competence, Awareness, and Training shall: a) Determine necessary competence and frequency of training for personnel performing work affecting conformity to product quality requirements based on education, training examination, or experience. b) Provide training, where applicable, which may be classroom or on the job as deemed necessary by the individual department and department supervision to satisfy training needs. c) Evaluate the effectiveness of training provided. d) Ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives. e) Maintain appropriate records of education, training, skills and experience. f) Provide quality system indoctrination of all personnel performing activities addressed in the quality system. 7.0 CUSTOMER RELATED PROCESSES 7.1 Determination of requirements Eagle Machining shall determine: a) Specifications given by the customer, including the requirements for delivery and post delivery activities. b) Specifications not given by the customer but necessary for the specified or intended use, where known. c) Statutory and regulatory requirements applicable to the product. d) Any additional requirements considered necessary by 7.2 Review of Requirements shall establish and maintain documented procedures for contract/order review including, orders received by verbal means. This review shall be conducted prior to commitment to supply a product/service to the customer. Examples include inquiry leading to submission of tenders, Page 7 of 12 Date: 01/26/2014 Rev. B

8 acceptance of contracts or orders, acceptance of changes to contracts or orders. The review of requirements shall ensure that: a) Service requirements are defined, agreed to, and documented before order acceptance. b) Contract or order requirements differing from those previously expressed are resolved. c) has the ability to meet the defined requirements d) Amendments to orders/contracts shall receive the same coordination, review, and communication to those that must be aware of the requirements, as the initial order/contract. Records of order/contract reviews and actions to be taken to support the requirements shall be maintained. 7.3 Customer Communication shall determine and implement effective arrangements for communicating with the customer, in relation to: a) Product information. b) Inquiries, contracts or order handling, including amendments. c) Customer feedback, including customer complaints. 7.4 Purchasing The type and extent of control applied to the supplier is dependent upon the type of product, the impact of subcontracted product on the quality of final product, and where applicable, on any quality audit reports and/or previously demonstrated supplier quality performance. Suppliers shall be evaluated and selected on their ability to meet requirements. Each acceptable supplier shall be maintained on an approved supplier list. Criteria for supplier selection, evaluation, and re-evaluation shall be established. Records of the results of evaluations and any necessary actions arising from the evaluation shall be maintained. Assessment of suppliers will include documentation of one of the following (where applicable): a) Inspection at the suppliers facility of the final product. b) Inspection of the suppliers product upon delivery at the site. c) Examination of the suppliers conformance to purchasing requirements. d) Verification by that the suppliers quality system conforms to an acceptable quality system standard. 7.5 Production and service provision shall plan and carry out production and service provision under controlled conditions. Controlled conditions shall include as applicable: a) Availability of information that describes the characteristics of the product or service provided. b) Availability of work instructions where necessary. c) Use of suitable equipment. d) Availability and use of monitoring and measuring equipment. e) Implementation of monitoring and measurement. f) Implementation of product release, delivery and post delivery activities. Where appropriate, the documented evidence for process control will be retained on file. Responsibility for approval of process control documents, processes, and equipment shall be specified in the operating unit s quality management system. Page 8 of 12 Date: 01/26/2014 Rev. B

9 7.6 Identification and Traceability Documented procedures are required for control identification and traceability. The documented procedure shall provide for the traceability of products as required by the customer, the applicable company standard, the National/International Standard, and where appropriate National/Regional Regulations. Where appropriate, shall identify the product status by suitable means with respect to monitoring and measurement requirements throughout the product realization processing. National/International standard the requirement for identification applies to all stages of production, storage, and delivery. 7.7 Customer property Documented procedures shall be established and maintained to support all customer property controls, including customer intellectual property. Eagle Machining shall exercise care with customer property under its control or use in its product. The customer property supplied for use or incorporation into the product shall be identified, verified, protected and safeguarded. If the property is lost, damaged or otherwise found to be unsuitable for use, Eagle Machining shall report this to the customer and maintain records. 8.0: MEASUREMENT, ANALYSIS AND IMPROVEMENT 8.1 General The monitoring, measurement, analysis, and improvement processes needed to demonstrate conformity of the product and continually improve the effectiveness of the quality management system, shall be planned and implemented to: a) Demonstrate conformity to product requirements. b) Ensure conformity of the quality management system. c) Continue improvement of the effectiveness of the quality management system. The monitoring and measurement processes shall include determination of applicable methods, including statistical techniques, and the extent of their use. 8.2 Customer Satisfaction Measurement shall determine the measurement method to be used to monitor information relating to customer perception as to whether has met customer requirements. also demonstrates customer satisfaction measurement fulfillment using the method determined in above. 8.3 Internal audit Internal quality audits shall be conducted at planned intervals to determine whether the quality management system conforms to the planned arrangements, to the requirements of ISO 9001:2000, and to determine that the quality management system is effectively implemented and maintained. A documented procedure shall be established to define the responsibilities and requirements for planning and conducting audits, establishing records and reporting results. shall establish Page 9 of 12 Date: 01/26/2014 Rev. B

10 an audit procedure to ensure compliance of their quality management system to all sections of the Quality Policy Manual annually. The documented audit procedure shall define the criteria for: a) Responsibilities and requirements of planning and conducting audits, taking into consideration the status and importance of the processes and areas to be audited, as well as the results of previous audits. b) Report results of the audits performed. c) Maintain records of the audits. Qualified auditors, independent of those having direct responsibility for the area audited, shall perform audits. Audit criteria, audit scope, audit frequency, and methods used shall be defined. Conduct of audits shall ensure objectivity and impartiality of the audit process. Recorded audit results shall be brought to the attention of personnel responsible for the area audited. Any deficiencies recorded during the audit shall be addressed by a responsible management representative for the area who will take timely corrective or preventive action to eliminate the detected non-conformance and their causes. Audit results will be included in management reviews. Audit follow up activity shall record the actions taken and report on the effectiveness of the corrective/preventive actions taken. 8.4 Monitoring and Measurement of Processes shall apply suitable methods for monitoring and where applicable, measurement of the quality management system process to demonstrate the ability to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken as appropriate. 8.5 Monitoring and Measurement of Products shall have documented procedures for control of inspection and testing to verify requirements have been met. These activities shall be carried out for inspection and testing operations performed in receiving, in-process, and final stages. Evidence of conformity with the specified acceptance criteria shall be maintained. Records shall indicate the person(s) authorizing release of the product for delivery to the customer. The release of product and delivery of service to the customer shall not proceed until the planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority and where applicable by the customer. 8.6 Control of Non Conforming Product A documented procedure shall be established to define the controls and related responsibilities and authorities for dealing with nonconforming product. Where applicable, the Eagle Machining shall deal with nonconforming product by one or more of the following ways: a) Take action to eliminate the detected non-conformity. b) Authorize its use, release, or acceptance under concession by a relevant authority and, where applicable, by the customer. c) Take action to preclude its original intended use or application. d) Take appropriate action to the effects, or potential effects, of the nonconformity when nonconforming product is detected after delivery or use has started. e) Re-verify the corrected product to demonstrate conformity to the requirements. f) Take action, if non-conforming product is detected after delivery or use has stated, that is appropriate to the effects or potential effects of the non-conformity. Page 10 of 12 Date: 01/26/2014 Rev. B

11 g) Maintain records of the nature of non-conformities and any actions, including concessions obtained. When nonconforming product is corrected, it shall be subject to re-verification to demonstrate conformity to the requirements. Records of the nature of nonconformities and any subsequent actions taken, including concessions obtained, shall be maintained. 8.7 Analysis of Data shall determine, collect, and analyze appropriate process data that demonstrate the suitability and effectiveness of the quality management system for evaluation. Where continual improvement of the effectiveness of the quality management system can be made, the analysis of data shall provide information relating to: (where applicable) a) Customer satisfaction. b) Conformity to requirements. c) Characteristics and trends of processes including opportunities for preventive action. d) Suppliers. 8.8 Improvement Continual Improvement shall continually improve the effectiveness of the quality management system through the use of: a) Quality policy. b) Quality objectives established in the operating unit planning. c) Audit results. d) Analysis of data from processes. e) Corrective and preventive actions. f) Management review Corrective Action shall take action to eliminate the causes of nonconformities detected in their processes in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered. A documented procedure shall be established to define requirements for: a) Reviewing non-conformities. b) Determining the causes of non-conformities. c) Evaluating the need for action to ensure that non-conformities do not recur. d) Determining and implementing action needed. e) Recording the results of action taken. f) Reviewing the effectiveness of the corrective action taken Preventive Action shall take action to eliminate the causes of potential nonconformities in their processes in order to prevent occurrence. Preventive actions shall be appropriate to the effects of the potential problems. A documented procedure shall be established to define requirements for: Page 11 of 12 Date: 01/26/2014 Rev. B

12 a) Determining potential non-conformities and their causes. b) Evaluating the need for action to prevent occurrence of non-conformities. c) Determining and implementing action needed. d) Recording of results of action taken. e) Reviewing the effectiveness of the preventative action taken. Page 12 of 12 Date: 01/26/2014 Rev. B