Beyond Dashboards. What else can we do?

Transcription

1 Beyond Dashboards What else can we do?

2 Paratransit Operations Fixed Route Operations Finance G/L Business Intelligence Customer Service Farebox Maintenance

3 So, now that we have all this data in one place, what else can we do with it? Simplify tasks Automate processes

4 Calculating Liquidated Damages Contracted Operations - Limited staff for contract compliance Need a way to identify and track items Collect responses from agency and contractor Help facilitate meeting to negotiate

5 Paratransit Operations Fixed Route Operations Business Intelligence Customer Service

6 System: Fixed Route Operations Dispatch Log (OPS) Liquidated Damages Date: 9/27/2011 Vehicle: 320 Route: 5 Reason: 61. LATE. Other Source Comments: 5e running down 20 min due to driver error, sup 6 will take over unit and continue route, will send back up as soon as available tlc - 30ths t e ave L Minutes Late: 20

7 System: Fixed Route Operations Dispatch Log (OPS) Liquidated Damages Date: 9/27/2011 Vehicle: 320 Route: 5 Reason: 61. LATE. Other Source Comments: 5e running down 20 min due to driver error, sup 6 will take over unit and continue route, will send back up as soon as available tlc - 30ths t e ave L Minutes Late: 20 Contract Category: A-2 Late Trips >10 Minutes (LT) Contract Amount: ($200.00) Contractor Response: no contest Agency Comments: Program: Local Transit

8 System: Paratransit Operations Scheduling (PASS) Liquidated Damages Date: 10/01/2011 Time: 13:37:00 Route: DAR Type: Late Trip Source Comments: Run #117 Schedule Departure: 12:46 Pickup Address: 1000 E Palmdale Blvd Palmdale CA Minutes Late: 51

9 System: Paratransit Operations Scheduling (PASS) Liquidated Damages Date: 10/01/2010 Time: 13:37:00 Route: DAR Type: Late Trip Source Comments: Run #117 Schedule Departure: 12:46 Pickup Address: 1000 E Palmdale Blvd Palmdale CA Minutes Late: 51 Contract Category: A-5abiii Late Trips >50 Minutes (DAR) Contract Amount: ($0.00) Contractor Response: This was a typo error we have the manifest to show you if you wish. We were not late. Agency Comments: 10/21 LD waived Program: Dial-A-Ride

10 System: Complaints and Commendations (COM) Liquidated Damages Date: 12/1/2009 Route: 12 Reason: COMPLAINT - Passed by on Street Source Comments: Record #2433

11 System: Complaints and Commendations (COM) Liquidated Damages Date: 12/1/2009 Route: 12 Reason: COMPLAINT - Passed by on Street Source Comments: Record #2433 Contract Category: A-2 Late Trips >10 Minutes (LT) Contract Amount: ($200.00) Contractor Response: No Contest Agency Comments: Program: Local Transit

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13 But wait, there s more!

14 Creating Contractor Invoice Based on actual revenue hours for Fixed Route and Paratransit Use FR service definition already in BI for Dashboards & KPI s Capture exceptions as part of Daily Dispatch Log Pull Paratransit revenue hours directly using performed trips

15 Mileage by Exception System: Fixed Route Operations Dispatch Log (OPS) Date: 9/28/2011 Time: 16:27 Vehicle: 4340 Route: 1 Direction: East Incident Reason: 14. Miss Trip. Missed Trip

16 Mileage by Exception System: Date: 9/28/2011 Time: 16:27 Vehicle: 4340 Route: 1 Direction: Incident Reason: Fixed Route Operations Dispatch Log (OPS) East # Missed Trips: 1 Change in Revenue Hours: Program: 14. Miss Trip. Missed Trip Local Transit

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18 Just one more thing

19 Sending Notifications from BI data We already have in import capability built-in to the system Real-time events are recorded in the Daily Operations Log So, why not use this to alert appropriate staff?

20 Late Bus Missed Trip Customer Service Brakes Fail Unit Running Slow Maintenance 10-3 Call Police Accident w/injuries Management

21 Incident Number # AVTA Incident Report Date 07/01/2011 Time 13:59 Incident Type Incident Description Dispatcher Vehicle Number MAINT -- Unit Overheated UNIT OVER HEATING. CHECK ENGINE LIGHT AND BELLS GOING OFF WILL ADVISE BASE WHEN UNIT IS COOLED AND HE IS TL Barney Ruble Driver George Jetson Badge # 2720 Route 11 Block 1102 Time Loss (Min) 0 Location of the Incident Direction & Passenger Count I AND 15TH ST E Road Supervisor Wilma Flintstone Time Dispatched 13:59

22 10-8 Unit On-time Passenger w/ weapon on board

23 Questions?

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