DHL EXPRESS. 1 DHL IntraShip User Guide

Transcription

1 DHL EXPRESS 1 DHL IntraShip User Guide

2 LOGIN Use your user name and password to login to DHL INTRASHIP at If you do not know your user name and password, please contact with us via Note : Intraship 7.3 is supported by Internet Explorer 9 and higher versions and other browsers. 2 DHL IntraShip User Guide

3 APPLICATION STRUCTURE Main features can be accessed via the quick links in the left menu. 3 DHL IntraShip User Guide

4 MAIN MENU - FEATURES Shipment List Overview Select Shipment List Overview to view shipments you have created. You can filter shipments with different search criteria's. Create Shipment Select Create Shipment to prepare a new shipment, print the label and book a pickup. Address Book Select Address Book to view saved addresses and to add/update/delete receivers and shippers. Pickup Select Pickup to request a courier pickup. Please note that this can also be done while creating a shipment when clicking on Create Shipment. Other Functions Select Other Functions to see additional features for high volume shippers. These features include for example reports, defaults, addresses import and shipment import. 4 DHL IntraShip User Guide

5 NAVIGATION WITHIN SHIPMENT PREPARATION Navigation through progress bar. You can follow the progress of the shipment you are preparing here Completed steps are marked with a -sign. You can also navigate between screens by clicking the Previous and Next step buttons at bottom of the screen. Lookup address search from address book Optional Information Optional receiver details Save Address Save and update address details 5 DHL IntraShip User Guide

6 NEW SHIPMENT SHIPPER/RECEIVER Shipper Please populate the shipper address. Mandatory fields are marked with *. Receiver Please populate the receiver address. Mandatory fields are marked with *. You can use City Zip Lookup function to check correct a city/postcode combination. Notifications to Shipper/Receiver Select to notify shipper/receiver via about the shipment. Configure Notifications. This allows you to add additional text to the notification and add additional recipient s. 6 DHL IntraShip User Guide

7 NEW SHIPMENT PACKAGE Package Type Choose a package type - Documents / Non Documents. Selection is not needed for domestic Description Enter the description of contents Declared Value Enter the value of the shipment. Please note that shipment value is mandatory for dutiable / Non-Document shipments. Package/Piece Details Add pieces for your shipment. You can select a saved package from the Predefined Package dropdown list. 7 DHL IntraShip User Guide

8 NEW SHIPMENT SERVICES & OPTIONS Available Services Select a DHL Product/Service Additional Options Select additional services for your shipment Insurance If the 'Declaration Value' is less than 1000 euros for the package, the insurance fee is 10 euros and if it is over 1000 euros, 1% of the price must be written. Print Once you have completed all mandatory fields, printing of the shipment will be enabled Payment Options Select payer of the transport charges and provide valid DHL account. If Duties and Taxes Paid service is selected, you can define a DHL account to be invoiced for duties and taxes. 8 DHL IntraShip User Guide

9 NEW SHIPMENT EXPORT DOCUMENT Invoice Type Select the invoice type (proforma/commercial invoice) Export type Select export type (Permanent / Repair/Return / Temporary) Change Invoice Address Here you can change the invoice address if it is different than the receiver s. Add Item Select Add Item to add a line item to invoice. 9 DHL IntraShip User Guide

10 NEW SHIPMENT EXPORT DOCUMENT The content is added with «Add Item» button on the invoice. Quantity and Unit Value fields should be entered.!!! If you send more than one package, for each one, you must also enter Description / Unit / Unit Value by clicking on «Add Item» button. In case that you do not want to create a Pickup, click the Save & Print button to get your printouts. * To register your courier, please go to the next step >>> 10 DHL IntraShip User Guide

11 PICKUP Select Pickup Address Select pickup address from address book if it s different than the shipper address You can leave pickup by entering Ready Time, Closing Time (company) and Collection Point (Desk, Secretaria..vs) of your sender and clicking «Book Pickup» button *** Please be informed that Ready-by-Time must be earlier 90 mins than your latest pickup time. 11 DHL IntraShip User Guide

12 SHIPMENT LIST OVERVIEW Select Shipment List Overview to view created shipments. You can filter shipments with different search criteria's. You can also select multiple shipments to be printed or tracked at the same time. You can copy shipments and shipment paperwork to shipper by using the icons under Options. 12 DHL IntraShip User Guide

13 SUPPORT For additional support, please contact your local DHL Technical Support team DHL IntraShip Technical Support Customer Services: IT Help Desk: DHL IntraShip User Guide