Quick Guide to Managing Shipment Notifications. Purolator E-Ship Online & Purolator E-Ship Now

Transcription

1 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

2 Stay updated on the status of your shipments! We know that tracking shipments is important to our customers. That s why we offer proactive notifications, while also making it easy for you to choose the types of s you d like to receive when shipping online. > Purolator E-Ship Online This guide will help you: Manage your default preferences for shipment notification s in your Purolator E-Ship Online account; and Select which types of shipment notification s you d like us to send when you create a shipment using Purolator E-Ship Online or. Shipment Created s notify you when a shipment has been created and include details such as the tracking number. Shipment Exception s notify you when a shipment has been delayed in transit. They include the reason for the delay and what action, if any, is required to complete the delivery. There are three types of shipment Delivery s:»» Proof of Pickup s notify you when a shipment has been picked up by Purolator, if applicable.»» Out for Delivery s notify you when a shipment is on a truck and expected to be delivered that day.»» Final Delivery s notify you when a shipment has been successfully delivered. For full details on Purolator s policy on communications, please see our Privacy Statement at purolator.com. 1 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

3 Purolator E-Ship Online 1. Go to and log in to your Purolator E-Ship Online account by entering your username and password, and clicking the Login button. > Purolator E-Ship Online s 2. Click on the My Account tab and select from the drop-down menu. 2 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

4 3. On the page, next to Generate Shipment Confirmation ?: Select Yes if you d like us to send you (the shipper) an notification whenever you create a shipment; or Select No if you would not like us to send you an notification whenever you create a shipment. > Purolator E-Ship Online s 4. Scroll to the bottom of the page and click the Save Changes button. 3 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

5 1. Go to and log in to your Purolator E-Ship Online account by entering your username and password, and clicking the Login button. > Purolator E-Ship Online s 2. Click on the My Account tab and select from the drop-down menu. 4 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

6 3. On the page, scroll down to Notifications (optional) and click the Edit link next to Add or Modify Notifications. > Purolator E-Ship Online s 4. In the Add or Modify Notifications window, manage the types of notifications you (the shipper) and the receiver will get by selecting and deselecting the boxes, based on your preferences. TIP: Click the icons next to All, Created, Exception and Delivery for details on the types of notifications. TIP: Click the Add Another link, if you d like us to send shipment notifications to another person in addition to the shipper and receiver. You can also manage the types of notifications they receive by selecting or deselecting the appropriate boxes.* * For the purposes of these notifications only, if you are providing Purolator with personal information relating to an individual other than yourself, you acknowledge that you have obtained that individual s consent to do so. Please see Purolator s Privacy Statement at purolator.com for further information on Purolator s use of personal information. 5 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

7 5. When you re done managing your preferences in the Add or Modify Notifications window, click the OK button. NOTE: These will be your default notification preferences. If you d like, you may customize these preferences when creating a shipment (see page 7 for details). > Purolator E-Ship Online s 6. When you return to the page, click the Save Changes button. 6 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

8 s 1. Go to and log in to your Purolator E-Ship Online account by entering your username and password, and clicking the Login button. > Purolator E-Ship Online s 2. Click on the Ship & Track tab and select Create a Shipment from the drop-down menu. 7 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

9 3. On the Shipment Info page, go to the Notifications (optional) section. Next to Send a Confirmation to me: Select Yes if you d like us to send you a shipment Created notification for this shipment; or Select No if you would not like us to send you a shipment Created notification for this shipment. > Purolator E-Ship Online s 8 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

10 4. To manage all notifications for this shipment, click the Edit link next to Add or Modify Notifications. 5. In the Add or Modify Notifications window, manage the types of notifications you (the shipper) and the receiver will get for this shipment by selecting and deselecting the boxes, based on your preferences. > Purolator E-Ship Online s TIP: Click the icons next to All, Created, Exception and Delivery for details on the types of notifications. TIP: Click the Add Another link, if you d like us to send shipment notifications to another person in addition to the shipper and receiver. You can also manage the types of notifications they receive by selecting or deselecting the appropriate boxes.* * For the purposes of these notifications only, if you are providing Purolator with personal information relating to an individual other than yourself, you acknowledge that you have obtained that individual s consent to do so. Please see Purolator s Privacy Statement at purolator.com for further information on Purolator s use of personal information. 9 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

11 6. When you re done selecting which notifications you d like us to send for this shipment in the Add or Modify Notifications window, click the OK button. > Purolator E-Ship Online s 10 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

12 s 1. Go to and click the Ship as a Guest link. Purolator E-Ship Online > s 2. Under From, enter your name and postal code, and click the button. 11 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

13 3. Enter your notification preferences below your (the shipper s) contact information: Select the box next to I want to receive updates on my shipment by , if you d like to receive all types of shipment notifications (see page 1 for details on notification types); or Do not select the box next to I want to receive updates on my shipment by , if you would not like us to send you any notifications for this shipment. Purolator E-Ship Online > s 4. Under To, enter the receiver s name and postal code, and click the button. 12 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

14 5. Enter your notification preferences for the receiver below the receiver s contact details: Select the box next to I want the receiver to be updated on my shipment by , if you d like the receiver to get all types of shipment notifications (see page 1 for details on notification types), and enter their address;* or Do not select the box next to I want the receiver to be updated on my shipment by , if you would not like us to send the receiver any notifications for this shipment. Purolator E-Ship Online > s * For the purposes of these notifications only, if you are providing Purolator with personal information relating to an individual other than yourself, you acknowledge that you have obtained that individual s consent to do so. Please see Purolator s Privacy Statement at purolator.com for further information on Purolator s use of personal information. 13 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

15 Need further assistance? Purolator has you covered. Purolator E-Ship Online Purolator E-Ship Now > Live Chat Live Chat For on-the-go assistance, just click the blue bubble at the top of every screen on Select the topic you need help with and click the Chat Now button to start speaking with a Purolator representative. Live Chat is available Monday to Friday during the following times (EST): General Inquiries: 8:00 a.m. 9:00 p.m. Tracking Inquiries: 8:00 a.m. 9:00 p.m. Technical Support: 8:00 a.m. 9:00 p.m. Billing & Invoice Inquiries: 8:00 a.m. 7:00 p.m. Purolator Business Rewards Support: 8:00 a.m. 6:30 p.m. Purolator Customer Service SHIP-123 ( ) custserv@purolator.com Technical Support onlineshipping@purolator.com 14 Quick Guide to Managing Shipment Notifications Purolator E-Ship Online &

16 Learn more about how Purolator can meet your shipping needs at purolator.com. Copyright 2018 Purolator Inc. All rights reserved.