Introduction to Enlighten

Transcription

1 Intrductin t Enlighten

2 Cntents Cntents Enlighten verview Lgging in New users Unsuccessful registratin Successful registratin Existing users Frgtten passwrd Frgtten username and passwrd Welcme t Yur Enlighten e-billing accunt An verview f the main features Summary Enlighten verview With Enlighten e-billing yu can view yur bills nline, prviding yu with a mre flexible and cnvenient apprach t bill and data review. Enlighten is fully secure and enables yu t gain access t yur bills 24 hurs a day and review and analyse them as required. Access is via any standard web brwser making it available anywhere and fr any registered user. Enlighten e-billing has the fllwing main features and benefits: Secure web server hlding up t 15 mnths f invice and call data Easy access via user name and passwrd cntrl (end user changeable) Different user lgin fr different levels f accunt structure (main accunt and end user) Dwnlad call data infrmatin in standard CSV file frmat Dwnlad invice infrmatin in standard CSV file frmat Re-print all r any part f the ttal invice as a PDF dcument All prducts and services supprted n line (it shws mre than just calls) Cable and Wireless (G)* Filter calls t match custmer generated requirements Certain changes made n Enlighten are aut laded int the billing system (if yu prvider has switched this functin Enlighten is a feature rich n-line applicatin and we are sure that yu will find it a pwerful way t cntrl and review yur bills. This guide prvides basic infrmatin n hw t register, lg n and then use the functins available in Enlighten. Further infrmatin is available within Enlighten, fr registered users.

3 Lg in This prcess is divided int ne f tw parts: New users (if yu need t register) Existing users (if yu are already registered) New users Step 1 T lg n t Enlighten, please click VIP billing at the tp f the page r g directly t Once yu re n the page, yu must first register. Yu can d this by clicking Register buttn. Step 2 Using the selectr field, please chse which type f user yu wish t register as: Individual phne user - (use this if yu are an emplyee f a cmpany and have a phne supplied by them) Accunt administratr - (use this if yu are in cntrl f the whle accunt)

4 Nte Depending n the value selected fr the user type will determine what the next steps are. If yu have selected the Individual Phne User type - yu will be asked t enter yur phne number If yu selected the Accunt Administratr type - yu will need sme accunt infrmatin (accunt number and pstcde) Step 3 a) Individual Phne user Enter yur phne number (mbile r landline) Next enter yur address (and cnfirm it). This address will be used t send yur passwrd t and will be held as part f the validatin prcess

5 b) Accunt Administratr Using the infrmatin fund n yur bill: Enter yur accunt number and pstcde (it must be exactly as it appears n yur bill). If yu d nt have a bill yet please cntact yur prvider fr this infrmatin. They may require yu t cnfirm wh yu are Next enter yur address (and cnfirm it). This address will be used t send yur passwrd t and will be held as part f the validatin prcess Click n the Register buttn Unsuccessful registratin If yur details can nt be verified yu will be shwn the fllwing message and yu can either try again, return t the main lgin screen r cntact yur prvider using the details shwn n screen.

6 Successful registratin Once yur details have been verified and cnfirmed yu will be sent an (t the address supplied) cntaining yur supplied unique passwrd. This passwrd has been autmatically generated by Enlighten and will be a randm set f numbers and letters. A few ntes: 1. Yur supplied passwrd is case sensitive please take care when entering it, we wuld recmmend yu cpy and paste it when using it fr the first time 2. Once yu have lgged in using the supplied passwrd yu can change yur passwrd t a mre memrable ne using the Edit Lgin Prfile feature 3. We can t tell yu what yur passwrd is as these are held using encryptin methds, hwever passwrds can be resent and if required reset. Please see mre n this later. Existing users Step 1 T lg n t Enlighten, please click VIP billing at the tp f the page r g directly t Once yu're in there, enter yur username and passwrd. Yur username will either be yur accunt number r a phne number depending n yur user type Yur passwrd is supplied t yu via at the time yu register, r if yu have changed it whilst in Enlighten it will be as defined by yu Please nte that we can t tell yu what yur passwrd is, but it is pssible t request it again and r have it reset. Step 2 G t the lgin page fr Enlighten, enter yur lgin details and click n Lgin. If all is cnfirmed yu will be shwn the main Enlighten menu screen. If yur lgin fails yu will be guided by n-screen messages. Step 3 Each mnth yu will be sent an t ntify yu that yur latest invice is ready t view Frm this yu will be able t link directly t the lg in area f the prtal If yu frget yur passwrd at this stage yu can hit the Frgtten passwrd link and fllw the instructins belw.

7 Frgtten yur passwrd? If yu frget yur passwrd g t the Enlighten lgin page and fllw the prcess belw: 1. Click n frgtten passwrd link n the lgin page 2. The fllwing screen pens: 3. Input yur username (yur accunt number r the registered phne number) 4. Input yur address (as entered when yu registered) Click n Retrieve An will be sent t the registered address cntaining yur passwrd. Use this passwrd and yur username t gain access t Enlighten. Frgtten bth yur username and passwrd? If yu have frgtten bth yur username and passwrd r yu need t have yur accunt reset, please cntact us and we will be able t assist with this request.

8 Yur Enlighten e-billing accunt Once yu have successfully lgged in yu will be presented with the fllwing hmepage:

9 An verview f the hme screen and main sectins: The main hme screen (as shwn abve) displays a dashbard view f useful infrmatin and has links t ther sectins as detailed belw: Hme screen Dashbard view - The hme screen prvides instant access t infrmatin relating t the selected billing mnth Enlighten pens shwing the latest invice ( Billing Perid bx) but if yu want t review ther mnths yu can select them frm here Nte that as yu change the billing mnth using the billing perid area, s the infrmatin shwn n the dashbard views updates Reprts The reprts sectin allws yu t preview pre-defined reprts that relate t the billing mnth Reprts include High usage, Overview, When calls were made and Call prfile reprts (17 reprts in all) Once a reprt has been selected Enlighten displays the infrmatin in a relevant frmat (table, line graph, pie chart) The user can dwnlad the reprt in ne f the fllwing frmats PDF, csv r excel. Dwnlad This sectin allws yu t dwnlad invice sectins (r the whle invice) in either PDF r excel frmats Yu can select which mnth t create dwnlads fr and als fr which sectins f the bill Dwnlads are held within a My PDF dwnlads sectin fr up t seven days Large dwnlads are created whilst yu can use the reset f the site and they appear in the My PDF dwnlads as ready t dwnlad View invices This sectin allws the user t view the detail f any upladed invice ver the past 15 mnths Yu can view all sectins, CLIs and all charges n the bill (including calls and ther charges like rentals) Full call itemisatin can be accessed and filters applied t either the whle invice, service centre r CLI Administratin This sectin allws admin cntrl ver the fllwing sectins (nte that sme f these sectins may have limits paced n them by yur prvider) Manage accunt - update yur main accunt infrmatin Manage billing grups - update service plan infrmatin Manage lgin prfile - Change yur username, passwrd and registered address Help and supprt This sectin prvides help and supprt infrmatin relating t Enlighten Lg ut This allws yu t lg ut f Enlighten Please als nte that as a security feature, if yu are lgged in but have nt used Enlighten fr a perid f 10 minutes, Enlighten e-billing will autmatically lg yu ut. The fllwing message will display: Fr security reasns yur cnnectin has timed ut. If yu wish t cntinue yu will need t re-supply a username and passwrd

10 Summary We hpe this guide helps yu t understand the pwer behind Enlighten e-billing and nce a user we are cnfident that yu will cme t rely n the service and functinality it can bring. If yu have any questins r cmments r need help gaining access t Enlighten e-billing please ur supprt team at talk@htl.uk.cm r call Thank yu fr yur custm and we hpe yu enjy using Enlighten e-billing.