NOCoE Peer Exchange Performance-Based Contracting

Transcription

1 NOCoE Peer Exchange Performance-Based Contracting Detroit, Michigan June 18, 2018 Michael Washburn Florida s Turnpike Incident Management Program Manager Transportation

2 Florida s Turnpike Enterprise System User-Financed Toll Facilities 490 Centerline Miles of Roadway Managed Development of more than 100 miles of Express Lanes 2.3 Million Trips per day Transportation

3 Florida s Turnpike ITS Systems 565 CCTV 122 Dynamic Message Signs 1,100+ Vehicle Detectors 300+ Travel Time Systems 500+ miles of Fiber Optic 3,466 Networked Devices 14 HAR 12 CBRAS Transportation

4 Turnpike Incident Management TMC & Incident Management Roadway Safety, Clearance Focused Real-time Support to Reduce Crashes Express Lane Operations Dispatch Services Disaster Preparedness Tolls / Collaboration Transportation

5 Turnpike Incident Management 60 ROADWAY CLEARANCE DURATION Year Transportation

6 Turnpike Incident Management 5.0% 4.5% 4.0% 3.5% 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% 30 to 40 Secondary Crashes Per Month Transportation

7 Traffic Management Center Transportation

8 Traffic Management Center Turnpike s Maintenance & Operations GEC Contract Professional Services 5-year RFP, Requirement-Based No Penalties Roadway, Facilities Maintenance Traffic Operations TMC Service & Personnel Incident Management Personnel Transportation

9 TMC Performance Measures Confirm & begin SunGuide event within 2 minutes where CCTV cameras are deployed Validate & activate Response Plan within 3 minutes of confirmation of incident Notify all appropriate contacts within 5 minutes of incident confirmation TMC activate RISC within 3 minutes of RISC activation request TMC activate Highway Advisory Radio within 5 minutes of confirmation of lane blockage TMC activate CB Radio Advisory System within 7 minutes of confirmation of one-mile delay or full closure Transportation

10 TMC Positions Trainee 3 month training period with an ATIS Completes training modules, SOG quizzes, monthly quizzes, and hands-on 70% or greater on Certification Test after 3 months Express Lanes Operator 15-minute pricing software updates Incident management for Express Lanes events Express Lane device QC and emergency dispatch Operator / FHP Liaison Incident Management and Road Ranger dispatch Video to FHP dispatch and TPKTraffic Accept/Confirm FHP CAD, Waze, TSS SunGuide alerts ATIS Team Leader Create scorecard for all lane blocking events Supervises shift/enforce SOG Real-time QA/QC of all device usage Updating shift log/device status Lead Operator Scores 90% or greater on Certification Test All responsibilities of the TMC Operator Escalation of questions and taking the lead on major events Quality Control Specialist Scores Operator Checklists Reviews ATIS Scorecards Compiles monthly report card Transportation

11 Traffic Management Center Transportation

12 Florida s Turnpike Road Rangers 5-year RFP, Requirement-Based Nearly 154,000 assists in 2017 Incident Response Focus and Goals Safe, Quick Clearance Training 800 MHz SLERS Radio System Automatic Vehicle Locator Transportation

13 Florida s Turnpike Road Rangers Vehicle Type Mix: Incident Response Truck Wrecker Capable Tow Pick-Up Truck Transportation

14 Florida s Turnpike Road Rangers Response Through a coordinated plan of patrolling and staging, the Vendor is expected to: Respond to each traffic incident in Express Lanes within 15:00 minutes from dispatch to arrival, Maintain a monthly average of 15:00 minutes or less response to dispatched lane-blocking traffic incidents in the general toll lanes in the urban areas (MP 0 MP 100 and MP 249 MP 272), and Maintain a monthly average of 30:00 minutes or less response to dispatched lane-blocking traffic incidents in the general toll lanes in the rural areas (MP 100 MP 249 and MP 272 MP 308), and Maintain a monthly average of 15:00 minutes or less response to all traffic events in the general toll lanes in each zone. Transportation

15 Florida s Turnpike Road Rangers Clearance The expected clearance goals are average combined monthly clearance times of: Less than 30 minutes for all Level 1 (minor)1 and 2 (intermediate) incidents. Less than 90 minutes for all Level 3 (major) incidents. Not achieving response and/or clearance measures/goals can or will result in a review of the Vendors operations plan, including staging locations and vehicle mix, and implementation of changes to meet the specified goals. Transportation

16 Florida s Turnpike Road Rangers 12.1 Incident Management Program Performance Tracking operational performance is an important part of any successful incident management program. Program performance tracking provides information to determine that objectives are being met, and allows analysis of data to determine and resolve inefficiencies in the program. RRSSP program data points currently tracked: Transportation

17 Florida s Turnpike Road Rangers Transportation

18 Florida s Turnpike Road Rangers Transportation

19 Florida s Turnpike Road Rangers Transportation

20 Florida s Turnpike Road Rangers 2.3 Contractor Non-Performance Invoice Reductions It is recognized that this agreement is a "Performance Based" agreement in which the Vendor's performance and compliance with the Scope of Services shall be evaluated periodically by FTE. On occurrences on which the Vendor does not meet or exceed the performance standards established herein, FTE shall reserve the right to assess the Vendor "Compensatory Adjustments" that shall be deducted from the monthly Vendor invoice. A. Tampering, removing, disengaging, disabling or otherwise inoperable AVL (GPS) components - $500 per occurrence/per day until operational. B. Unauthorized Sponsorship - $500 per day until the sponsorship is removed from display. C. Not disposing of debris in legal manner - $250 per occurrence. D. Failure to turn in FTE-issued Identification Card when employee terminates employment - $250 per occurrence. E. Improperly licensed driver - $150 per occurrence and driver must be removed from service until properly licensed. Transportation

21 Florida s Turnpike Road Rangers 2.3 Contractor Non-Performance Invoice Reductions (cont.) F. Not providing proof from a licensed medical practitioner that all Operators are drug-free in accordance - $100 per occurrence/per operator. G. Safety violation by Operator/Driver (examples: not wearing Class 3 high-visibility apparel, not using safety equipment, careless operation of the vehicle, failure to use proper traffic control devices, etc.) - $100 per occurrence. H. Loss of Identification Card - $100 per occurrence. I. Vehicles not equipped with vehicle logos or other required markings - $100 per occurrence/per day. J. No or inoperable cellular telephone cellular phone - $100 per occurrence/per day. K. Unauthorized leave of Road Ranger Patrol Vehicle from Zone - $100 per occurrence. L. Sleeping on Duty - $100 per occurrence/per day. M. Not deploying the backup vehicle within one (1) hour from the breakdown of the regular vehicle -$100 per occurrence and in combination with number Exhibit A Section , $50 per hour until the vehicle is made available. Transportation

22 Florida s Turnpike Road Rangers 2.3 Contractor Non-Performance Invoice Reductions (cont.) N. If at any time a Road Ranger Safety Service Patrol Vehicle and Operator are unavailable for routine zone Patrol - $100 per hour, for each hour service is not provided. O. Failure to comply with training requirements as specified in this agreement - $50 per day/per employee for each day out of compliance. P. Zone not covered during shift change in excess of twenty (20) minutes - $50 per occurrence per zone/per shift. Q. Failure to have specified equipment or other specified items on truck, including current and valid truck inspection form, (per truck, per incident) - $50 per occurrence/per day. R. Not maintaining the interiors and exteriors of Road Ranger Safety Service Patrol Vehicles neat and clean, as described in this Agreement - $50 per occurrence/per day. S. Not submitting documentation of monthly Road Ranger Safety Service Patrol Vehicle Inspections - $50 per occurrence. T. Incomplete Road Ranger Safety Service Patrol Operations Logs - $50 per occurrence/per day. Transportation

23 Specialty Towing and Roadside Repair (STARR) Transportation

24 Specialty Towing and Roadside Repair (STARR) One-year, Performance-Based contract Removes wrecked vehicles from FHP crash scenes by dedicated, contracted towers in designated zones Answers FHP calls for repairs or towing for motorists Commits to expedited response times; < 30 minutes Tows and impounds vehicles after an FHP arrest Tows non-lane blocking commercial vehicle incidents Participates in Turnpike Emergency Evacuation Plan by providing wrecker support Transportation

25 Specialty Towing and Roadside Repair (STARR) Started June 15, 2009 More that 67,000 Tow Calls Answered 89.9% On-Time Performance 20 min:25 second response time Serves All Levels of Towing & Roadside Repair 24/7 Dedicated vendor, Expedited Response Skilled, Trained Staff Proper Equipment Partnership with FHP Safe, Quick Clearance goals Transportation

26 Specialty Towing and Roadside Repair (STARR) Advantages and Components: A better alternative to Rotation Requires national tow driver certification Strict < 30 min. response times & Open Roads requirements No Turnpike payment for services Three 1-year Renewal Options Transportation

27 Rapid Incident Scene Clearance (RISC) Transportation

28 Rapid Incident Scene Clearance (RISC) Turnpike s large vehicle/cve crash clearance, recovery program Performance-Based ITN Contract Response Requirements: One heavy recovery (50 ton) wrecker within 45 minutes 2nd heavy (50 ton) wrecker & support vehicle within 60 minutes Clearance Requirement: Clear all travel lanes within 90 minutes following Notice To Proceed (NTP) Incentive Payment up to $3,500 if both Response and Clearance goals met Liquidated Damages: After 150 minutes from the NTP, time penalty starts Transportation

29 Rapid Incident Scene Clearance (RISC) # Events /mn /mn /mn /mn /mn /mn Transportation RISC Events/Year 1045 Total Events /mn /mn /mn Year Average/Month /mn /mn /mn /mn 90 percent Clearance Time Success /mn /mn Events /Year Av Events /Yr (79)

30 Rapid Incident Scene Clearance (RISC) Replicated by FDOT Districts statewide Districts 7, 6, 4, 5, 1 and 2 Transportation

31 ITS Asset Maintenance Contract Performance Criteria Availability and Reliability Measure (ARM) Response Requirements Repair Completion Set Monthly Payment Preventative Maintenance Penalties for Poor Performance Repair vs. Replacement Transportation

32 ITS Asset Maintenance Contract Benefits Cost Savings and Efficiencies Performance Management Asset Maintenance Performance Evaluation Report (AMPER Inventory and Fiber Management Budgeting Transfer of Risk Innovation Transportation

33 ITS Asset Maintenance Contract Availability and Reliability Measures Device Availability Specific Outage Time Requirements Express Lane (EL) and General Toll Lanes (GTL) Daily checks required by Contractor Detailed Periodic Reports Verification through TMC Transportation

34 ITS Asset Maintenance Contract Full Functionality Connectivity Display Control Device Type Allowable Cumulative Outage Time (Calendar Month) Deduction EL DMS 15 hours (~98%) $250 per hour per device EL CCTV 15 hours (~98%) $250 per hour per device DMS 72 hours (90%) $250 per hour per device CCTV 72 hours (90%) $125 per hour per device Transportation

35 ITS Asset Maintenance Contract Initial PB Maintenance Results 5 Year Performance-Based Contract $3.494 M NTP on 9/1/2016 Device Type Availability Ranges 99.33% to 100% Proactive Contract Partner Performing multiple enhancements & upgrades Limited Deductions Transportation

36 Questions Please contact: Michael Washburn Transportation